23226 comments found.
I’m using the fourth demo shop and there’s no working lightbox for product images, why? The zoom icon is hidden, I’ve removed the hidden tag but there are javascript errors, when will this be fixed?
Hi,
Can you please contact us through our support system with your site WP Admin Login detail so we will check it for you.
Thanks.
Hi,
I updated to 4.1.5 en VC to 5.4.5 and it looks like in Porto it references to js_composer.css instead of js_composer.min.css.
As i can see the CSS file js_composer.css doesn’t exist in the WP bakery package.
The reference is in functions.php at line 164: wp_register_style( ‘js_composer_front’, vc_asset_url( ‘css/js_composer.css’ ), array(), WPB_VC_VERSION );
Hi,
Please go to Appearance >> Theme Options >> click save changes button after enable the minify CSS option, I hope your issue will be solved.
Thanks
””We’d like to let you know that an update to your item Porto | Responsive WordPress + eCommerce Theme by p-themes is now available in your Downloads page””......... UPDATE THE FILE IN EVANTO
Hi,
Yes, the update is ready for download.
Thanks.
BUT THE UPDATE IS OLD NOT NEW Version 4.1.5 (2.2.2018)
Hi,
Actually, we have not updated the theme version but update the template and woocommerce templates as well.
Thanks
Hi,
Please try once after deactivating your site Third Party plugin hope you will not find an issue if yes then we should debug your site.
Thanks.
Hi and thank you for answer! I deactivated all of my all third party plugins but nothing happened
Hi,
Then we need to debug your site so please contact us through our support system with your site Wp Admin and CPanel Login details so we will check it for you.
Thanks.
I HAVE PAID FOR ADDITIONAL SUPPORT HOWEVER YOU HAVE NOT RESPONDED TO ANY ON MY TICKETS. WHY?
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And we are working on your ticket and soon will get the reply of your ticket when it resolved so until that please be patience.
Thanks for your understanding.
CAN I REQUEST A REFUND FOR YOU SUPPORT?
Hi,
Please wait as I told you we are working on your ticket and soon you will get the reply to your ticket.
Thanks for your understanding.
YOU HAVE RELEASED AN UPDATE (12th February 2018) THIS DOES NOT COVER THE ISSUES WITH WOO 3.3.1
Hi,
What are the (Woo issues) issues you are facing with the latest newer version can you please share with us with the help of screenshots.
Thanks.
IN SUPPORT TICKETS SENT DAYS AGO! YOU ALSO SENT AN EMAIL OUT TODAY SAYING THERE WAS AN UPGRADED BUT THE UPGRADE IS NOT NEW
Hi,
Please try once that update which is released today hope you will not find Woo issues anymore.
Thanks for your understanding.
Hello. Please read this carefully and understand.
1. You have already emailed ALL your customers today saying “An Update is Available”
2. The update you have linked to is OLD not NEW. Please amend your error.
Hi,
Actually, we have updated the template but not the theme version. Also, we have updated the Woocommerce compatibility in the theme as well.
Thanks
Your update shows many of the errors, some of the same errors when people upgraded to Theme Version: 4.1.5. Are you aware of Woo 3.3.1 ??
So where is the update? The one you linked to is not NEW
Hi,
Actually, we have not updated the theme version but update the template and woocommerce templates as well and now woocoomerce 3.3.1 is fully compatible with our latest release and our development team is working hard on the new update and soon you will find an update release.
Thanks
I got an email that a new version is available, but 4.1.5 still downloads (released 2/2/18). When will 4.1.6 be available? My columns and the dropdown for variable products are still broken from the 4.1.5 update.
Hi,
We are in updating process and soon you will find an update release this update just comes with minor fixes so please try updating your Theme with this one hope your issue will solve if not then please wait for the next release.
Thanks for your understanding.
Hello. Unfortunately this did not fix the issue. Safari browser is not recognizing the columns in Visual Composer in this version of the theme. Chrome appears to work OK, but Safari shows all columns stacked.
Hi,
Then Please wait as we are apologizing for an inconvenience soon you will find a next update release without an issue.
Thanks for your understand.
Hi,
Can you please share your Live site URL with us.
Thanks.
Hi,
Please go to Appearance >> Theme Options >> Breadcrumbs and Remove Breadcrumb Prefix from there: https://prnt.sc/ie0i5t
OR
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS. Your issue will solve.
.page-top .breadcrumbs-prefix {
display: none !important;
}
Thanks.
Can you have more than one global tab on a single product page? Otherwise you have to add the tabs each time you add a new product.
Hi,
We are using Woocommerce plugin with our theme and woocoomerce plugin has its default functionality right but if you want to use more than one tabs globally you can use it by making a block.
1. Go to WP Admin Panel >> Blocks and add new block and set tabs as per your requirement by using WP Bakery Element.
2. Go to Appearance >> Theme Options >> Woocommerce >> Single Product and write Blog slug that you have created into (Global Product Custom Tab Block) Option. Your issue will solve.
Thanks.
That did not answer my question as I want to add more than one global tag. Can you have more than one? What plugin are you using?
Hi,
Sorry to say that but the Global Tab is only one in our theme as we used Woocommerce for our theme and it is the default functionality of the woocommerce plugin but you can add custom tabs as per your requirement.
Thanks for your understanding.
Hello, I just updated to 4.1.5, installed shop #14. The products images displayed in thumbnails or category display or home page are cropped from the top and bottom. the single product image display is fine. how can I increase the height container to fit the image and display it fully without cropping.
Hi,
You do not need to update the size of the container but you should your image sizes by following the steps given below your issue will solve.
How can change the product image sizes?Please go Woocommerce > Settings on admin sidebar.
Please click Products tab.
Please click Display link.
Please go Product Images and change the image sizes.
After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi i want buy this theme but i fond some problem in theme 1-product tab in woocommerce have problem in ios device tab scrolled down when tab 1 activated i select tab 3 and page scrolled too footer not tab 3 / one other question is shortcode is worked in product tab or not like go pricing
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
1. The product tab is working fine in our latest theme released today but did not update on the demo site.
2. We have not tested the go pricing shortcode in the product tabs but you can use the custom tabs with shortcode easily.
Thanks
Hi. I found an error with Porto and YITH Ajax Search Premium. This error only occurs with the Pro version. When the Pro version is activated, the porto slider product is not displayed correctly. The tabs on the “product page” do not show correctly. Related products are not displayed correctly. We have to reload the page many times so that it loads correctly, many times it does not happen. Please, try it on your website.
I bought the premium version of Yith Ajax Search because you said it is compatible. Any solution? I need the advanced features of the Premium version. I use the latest versions of Porto and Yith Premium
Hi,
For the premium version, you should contact with the plugin author because this is not our theme issue you are facing this is the Plugin issue and they will provide you the better solution.
Thanks for your understanding.
PLEASE UPDATE YOUR AUTO REPLY IN SUPPORT, WE ARE NOW IN 2018
“Please Note: Monday, 25th December is Christmas Holiday for our WordPress Support team. Due to which there will likely be some delay in reply to your ticket(s).”
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
We are experiencing higher than normal Tickets volume and apologize for any inconvenience. We will reply to your tickets and help you as soon as possible, it will take more time than usual so please be patient during this time.
Thanks.
Custom tabs do not work correctly
Hi,
We have tested our latest Theme and do not find an issue like you said so it may be any third party plugin confliction at your end please try once after deactivating your site all third-party plugins hope you will not find an issue if yes then contact us through our support system with your site WP Admin Login details.
Thanks.
I HAVE SENT OVER 5 SUPPORT TICKETS. YOU HAVE FAILED TO RESPOND TO ANY SO FAR. WHY?
missing resp-tab-item resp-tab-active
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And we are working on your ticket and soon will get the reply of your ticket when it resolved so until that please be patience.
Thanks for your understanding.
How do you add the footer to single product page, as it is not shown
Hi,
The footer you have set from Widgets it will set on every page on your site and you have hide footer from particular page option as well.
Thanks.
hi guys, I just submitted a ticket for an extremely urgent matter. I know you guys are super busy but could you please please please look at it asap as sales have completely stopped on our site. Ticket Id: #26620
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And we are working on your ticket and soon will get the reply of your ticket when it resolved so until that please be patience.
Thanks for your understanding.
Unable to use webmaster data highlighting with Porto Theme
Hi,
You need to add the script in your theme head or use youst plugin
Thanks.
IT IS ALREADY ADDED
Hi,
Then please contact us through our support system with your site WP Admin and Cpanel Login details so we will check and try to solve it for you.
Thanks.
I HAVE SENT SUPPORT TICKETS DAYS AGO! YOU NEVER REPSOND
Hi,
We have replied to your all tickets within one day and just your last ticket reply is little late because of Sunday and please wait you will get the reply of your ticket soon.
Thanks.
Where is this shown when active “Show Rating in Woocommerce Products Widget”
Hi,
Do not understand your issue properly can you please explain your issue more clearly if possible with the help of screenshot for our better understanding.
Thanks.
After update page cart and cekout like this http://prntscr.com/icwzqg and http://prntscr.com/icx06i how to fix?
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Blank pages when the Porto Functionality plugin is active. Fresh Install of wordpress and theme. How to fix it?? Please help!
Hi,
Looks like your server requirements do not meet the latest Theme and Plugins minimum requirements please make sure before installing/updating the Theme that your server requirements must meet the latest Theme and Plugins requirements and then install/update your theme via CPanel your issue will solve.
Thanks.
