23251 comments found.
hi guys, I just submitted a ticket for an extremely urgent matter. I know you guys are super busy but could you please please please look at it asap as sales have completely stopped on our site. Ticket Id: #26620
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And we are working on your ticket and soon will get the reply of your ticket when it resolved so until that please be patience.
Thanks for your understanding.
Unable to use webmaster data highlighting with Porto Theme
Hi,
You need to add the script in your theme head or use youst plugin
Thanks.
IT IS ALREADY ADDED
Hi,
Then please contact us through our support system with your site WP Admin and Cpanel Login details so we will check and try to solve it for you.
Thanks.
I HAVE SENT SUPPORT TICKETS DAYS AGO! YOU NEVER REPSOND
Hi,
We have replied to your all tickets within one day and just your last ticket reply is little late because of Sunday and please wait you will get the reply of your ticket soon.
Thanks.
Where is this shown when active “Show Rating in Woocommerce Products Widget”
Hi,
Do not understand your issue properly can you please explain your issue more clearly if possible with the help of screenshot for our better understanding.
Thanks.
After update page cart and cekout like this http://prntscr.com/icwzqg and http://prntscr.com/icx06i how to fix?
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Blank pages when the Porto Functionality plugin is active. Fresh Install of wordpress and theme. How to fix it?? Please help!
Hi,
Looks like your server requirements do not meet the latest Theme and Plugins minimum requirements please make sure before installing/updating the Theme that your server requirements must meet the latest Theme and Plugins requirements and then install/update your theme via CPanel your issue will solve.
Thanks.
Please tell me if your theme supports catalogue mode and Asking Price feature? I have unique products that can be produce and the price is depending on the dimensions requested by the client. Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
And yes our Theme has Catalogue Page Option and you can also hide price as well on Catalogue page as per your requirement and sorry to say that while we do not have Asking Price feature now in our theme but you can use any third party plugin for that.
Thanks.
Hi, I noticed you guys also have the Mango theme for woocommerce. Just wondering if there are any advantages to either when running a WC store?
Hi,
You can ask any question regarding Mango WordPress here: https://themeforest.net/item/mango-responsive-woocommerce-theme/12522813/comments
Thanks.
After upgrading to the latest Porto theme, Hostgator has sent be a email stating there is a Virus infection at public_html/wp-content/themes/porto/inc/plugins/importer/data/shop8/content.gz SiteLock-HTML-SEOSPAM-ige.UNOFFICIAL
Can somebody explin why?
Hi,
We have tested our latest Theme and do not find this issue this may be any third party plugin issue on your site.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can I disable the hover effect for products(when you hover over an image, the 2nd product images shows)?
Hi,
You can set it as per your requirement from Appearance >> Therme Options >> Woocommerce >> Product Image & Zoom. Please see this screenshot for better understanding: https://prnt.sc/icov0f
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have found the location to enter our own Google Maps API code, though I would like to know the following;
Currently there’s only one setting for a marker, how can i included a second marker for our second shop location?
With best regards,
Hi,
Please read and follow the instructions written in the below-given links your issue will solve.
1. https://wordpress.org/plugins/wp-google-maps/ 2. https://wordpress.org/plugins/wd-google-maps/
Thanks.
Well that’s not really an answer is it?
The theme you supply comes with WPBakery, wether you like it or not. There’s an element custom for the Porto theme, the Porto Google Maps element.
Multiple markers should be added to the custom element for the theme.
Even though plugins do come in handy it’s not the right way to go to add all sorts of plugins just to add a single line of code.
There should be just an array of input fields in the WPBakery Porto Element.
Hi,
We have used the WP Bakery Plugin for our Theme and we just used the default elements of WP Bakey Plugin and sorry to say that but we do not provide our dedicated support for Customization for that you can contact to WP Bakery Plugin support.
Thanks.
whenever i try to import my theme option from my export i keep getting a 403 error, and everytime i update my theme to latest one my widget backgrounds on my dark theme go white
Hi,
Can you please send us your site login details through our support system along with theme option export file so we will do it for you.
Thanks
Downloaded and tried to install on WP and it is telling me that it failed and that “The package could not be installed. The theme is missing the style.css stylesheet.” I have a ticket open, but have not heard back. I went with this theme specifically because of the great reviews. Why can’t this install?
Hi,
I think you are installing the wrong theme files that is why it is showing the error. Please read the documentation her about the theme installation: http://newsmartwave.net/wordpress/porto/documentation/#theme_installThanks
When are you making your theme compatible with Is this compatible and tested with WordPress 4.9.4 and Woo 3.3.1. Loads of errors…again
Hi,
We are working on the theme update to compatible with Woo 3.3.1 but our theme is fully compatible with WP 4.9.4 version. You can check our demo site as well working fine with latest WP.
Thanks
Category elements are shown across the screen on mobile and not down in a row. Same issue you had before
.
Hi,
Can you please send us the screenshot of the issue with the site URL so we will check and give the proper solution?
Thanks
Hi,
Can you please send us the screenshot of the issue with the site URL so we will check and give the proper solution?
Thanks
WPBakery elements have vanished off homepage. Unable to edit home page using WordPress 4.9.4
Hi,
We have already tested the theme with latest WP version but did not find any issue. Can you please make sure that you are using the latest Porto WP theme and all latest plugins including WPBakery. If yes then please send us your site login details including CPanel login through our support system so we will check and solve the issue on your site.
Thanks
Is Porto compatible with php 7.2?
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
Yes, Porto is fully compatible with PHP 7.2 version.
Thanks
Have a great day 
You last update broke the checkout with fatal error
and apparently themeforest don’t allow to paste error code, I switched to Woocommerce Storefront theme just to check and everything worked fine. I think that a theme with everything included is a bad idea and every update you have to cross your fingers because its to bloated and to many things can go wrong.
This theme has served me good for more than a year but I think I will move away from themes with everything included.
Hi,
Can you please make sure that you are using the latest Porto WordPress theme with all latest plugins including Woocommerce. If yes then please send us the screenshot of the error because we have not found any error on the checkout page in our latest at our end.
Thanks
Hi there, this is my website
http://shopled365.com/new/ The website is working fine except for the final product page which is not loading the products. When I look into the console it give me this error.Uncaught TypeError: $(...).yithautocomplete is not a function at HTMLDocument.<anonymous> ((index):206) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.K (jquery.js?ver=1.12.4:2)
You can verify the same on the following link.
http://shopled365.com/new/product/led-street-light-12-watt-grey-6500k/Kindly help me resolve this issue.
Thanks, Utpal
Hi,
I found that your theme is not uploaded properly and some PHP files are crashed during the theme installation that is why product page is not showing properly. Please delete the old theme then install the theme again via CPanel. I hope your issue will be solved.
If the issue will not solve then please send us your site login details along with CPanel login through our support system so we will do it for you.
Thanks
Hey thanks a ton; that really helped; I uploaded the files again. This time using zip compress instead of FTP and it worked like a charm.
Keep up the hard work. By the way any plans on launching something on PWA? That’s the next thing and if your wordpress theme can be PWA it will be a feather on the cap.
Cheers, Utpal N U
Hi, Also instead of pagination; cant we have automatic load more products when the bottom of the page is reached?
Hi,
First of all thanks for your reply
And We have forwarded your suggestion (PWA) as a feature request to our development team.
And we have used woocommerce plugin and the pagination is the default functionality of woocommerce plugin so there is no option for this in the Theme Options.
Thanks.
Hi,
Thanks that helps; I have solved the issue by using “Load More Products for WooCommerce” plugin. Just informing for anyone who may have the same issue.
Thanks for forwarding my suggestion; do update if you release an update on it.
I also came across this page “Order Tracking” in the theme; is it an active feature which can be used? or just for the purpose of display.
Thanks for your time.
Regards, Utpal N U
Hi,
We have used Woocommerce plugin in our Them,e and order tracking is the default functionality of Woocommerce plugin. You can read its functionality here:
https://docs.woocommerce.com/document/shipment-tracking/ https://docs.woocommerce.com/document/managing-orders/ https://docs.woocommerce.com/document/woocommerce-order-status-manager/Thanks.
How do I remove the frilled edge at the bottom of the slider background image?
Hi,
Can you please send us the screenshot of the issue which frilled edge you are talking about? Then we will give the proper solution.
Thanks
is there an issue with demo import ? i want to import demo 14 but home stays empty and not alot of products getting added as test?
Hi,
No there is no issue with the demo import. Can you please make sure that you are using the latest version of the Porto WP theme or you have installed all the theme plugins before the demo installation from Porto >> Plugins. All the plugins must be installed before the demo installation. If the issue will not solve then please send us your site login details through our support system so we will check and solve the issue for you.
Thanks
latest WP, latest Porto version used ( demo 14 is quite recent ? ) Will update ticket in ticket system with credentials
Hi,
Thanks for your patience now please wait once your ticket will be resolved you will be notified through your ticket.
Thanks.
