21577 comments found.
Is there a way to create the News page so that we can post an image, with a link to an article (Created on a separate site) that opens in a new tab? I tried this with the built in blog and could not figure it out.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi guys,
Do you know why the menu dividers are only working on the portfolio page(s)
https://www.pageant-investment-development.co.uk/portfolio/ but not on these: https://www.pageant-investment-development.co.uk/contact/ https://www.pageant-investment-development.co.uk/Thanks in advance!
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello, I use the7 theme and all is great! But when i create page with WPBakery Page Builder -> Grid Builder it slow down page load. How I can make page load fast? Example – https://intobaltics.internetines-svetaines.eu/guaranteed-departures/
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Is there a list of the shortcode syntax available? The shortcode button in the editor doesn’t show all shortcodes (e.g. row, column, icons) and can’t find anything of documentation. The link to the shortcode-list of 4 years ago here in the comments does not work anymore and on the demo page only the appearance is shown and not the syntax with all sorts of variables shown.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Im running some of your demo’s through gtmetrix – I dno, are they meant to be that low?
Hello,
As strange as it may sound, yes 
We do not optimize demos because it a lot of wasted work – all the content will be replaced by buyers anyway.
We have only put some minimal effort into optimizing our landing page (because that’s what people usually test):
91/100 according to Pingdom: https://tools.pingdom.com/#!/C0Wnm/https://the7.io/
and
82/100 mobile; 87/100 desktop according to Google Page Speed Insights: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fthe7.io%2F&tab=mobile
Hello,
It’s not a shortcode – it’s a Slider Revolution (comes with the theme).
Whenever I edit my post.. in backend edit.. page builder doesn’t work 
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi,
Would this header be possible to do in this theme?
https://image.ibb.co/izcT0n/Screen_Shot_2018_02_12_at_8_26_33_PM.pngThanks!
Hi,
Maybe couple of lines of custom CSS code will be required to vertically center the logo, but generally “yes”.
How can I edit the bottom bar, all the way down, where it says,” Support Portal, Custom Shop, Typography, and Custom CSS”? Thanks!
Hello,
Appearance > Menus.
Which menu is it ? I am looking through the menu list and cannot find it.
It’s not a menu, but rather a menu location called “Bottom Menu”
Hi. I have once purchased the theme. I have a question as I need to buy it again for another customer. I like The7 Business one page demo but the problem is I want to use it as Multi page. Is it possible to do that if yes how can I change that demo to multi page.
Hi,
Yes, sure!
As the guys from the help-desk told me, there’s a bug in the theme, more precisely in the “Page header > slideshow settings > Header below slideshow” option. It doesn’t work. When I select it, the navigation bar disappears completely instead of appearing below my header. So, now I’m stuck with the creation of my website. I hope this bug will be corrected soon…
Hi,
There will be an update today.
Great! Thank you very much.
What is the hell going on with the last update ? all my websites are destroyed ! why did you change footer and header files ?
I use the-7 for more than 6 websites, and everytime, i make a child theme but i modify the single-header.php footer.php and bottom-bar.php file and now, my footer is on top and it’s impossible to put on bottom before the bottom-bar…
Hello (it considered a good tone to start a conversation from a greeting),
We are sorry to hear about your troubles. However please be advised that from time to time we have to change theme files to evolve it.
Hi,
How do we apply Coming soon Countdown timer from Coming soon layout to another slider?
Please let us know as soon as possible.
Regards, Aanchal
Hello,
Unfortunately there’s no buyers badge in your profile..
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
Thanks!
Hello, I purchased your theme, I founded the issue on the theme. After install Demo site , the screen is blinking continually on IE11 browser. May I have a refund on this?
Hello,
There is no valid reason for a refund: https://themeforest.net/page/customer_refund_policy#not-refundable Therefore we cannot approve it.
However if you experience issues or have questions about the theme, please don’t hesitate to submit a ticket via our online help-desk: http://support.dream-theme.com
Hi Dream-Theme,
Can the new “white label tool” be used for changing theme-name, child-theme and every bits of The7 in something else? My client doesn’t want that others are able to find out which theme he is using when looking with delevoper tools.
I’m using “WP Hide & Security Enhancer” but there are still lots of files in <head> section like <link rel=’stylesheet’ id=’the7pt.less-css’ wp-content/uploads/the7-css/post-type-dynamic.css.
Let me know if there is a solution to rename everything without messing up with future theme updates. Thanks!
Hi,
Child theme and its folder can be renamed however you like.
As for white label tool, it will not change URLs – theme info only. Otherwise we would not be able to deliver updates.
It is also supposed to be showing 5 columns across and it is only showing 4 even though it is set to 5
apparently, there is now a woocommerce section under appearence\customize that was not there before the woocommece update and that is where you can control the number of columns (the7 woocommerce column control does nothing) now if you can figure out why the images are stacked on top of eachother that would be great.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
I have problem with agency skin. menu is not appear in mobile. I’m sure i’m not the only one have this problem here. Hopefully you can fix it on next update. thanks.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi guys. How can i change scroll to top button position on Expidition demo site?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi guys. How can i change scroll to top button position on Expidition demo site?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi. I have a svg animation (with css+js) and I want it on hompage (rev slider or other option). How can I make it work?
Hi,
Sound like it will be a bit complicated..
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and try to assist with it.
Thanks!
Unfortunately, my support expired. I add my custon js in Theme Option Advanced- custom js. Why it dont appear on the page?
weird but now it’s working.
Hi,
Good to know.
