13535 comments found.
It has been 2 weeks, still no solution for my problem. The only response I get every time is: “Our team is checking your site again”. Why don’t I see any progress then? Or any solution?
Actually, why don’t you respond to my other support question?? Two weeks ago I’ve sent you a logfile, which was send to me by my hosting company, causing the slow loading speed of my website? I have not received a single response from you or your team? I have sent it twice, no response.
Why do I pay for your support? Why did I ever give you a five star rating?
nice work 
traivan98
Thank you 
Hello,
I’m receiving this error when try to install and activate the theme:
Downloading installation package from https://thimpresswp.github.io/thim-core/thim-core.zip…
Download failed. cURL error 35: error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version
Hi quenethemes,
Sorry to hear that. Seems like your server doesn’t allow the theme to install the core plugin from external source. In this case, there are 2 solution.
1. The fastest one: Download the core plugin here https://thimpresswp.github.io/thim-core/thim-core.zip then manually upload and install it (go to menu Plugins / Add New / Upload).
2. The best one: Contact your hosting manager and ask them to update the cURL method.
Try and let me know 
Hello – I need FREE course orders to go through WooCommerce when a student has ALREADY REGISTERED with the website. Currently, the orders do not and only a Learnpress order is created.
Is there a way to force registered students to see Add to Cart for free courses and go through WooCommerce checkout rather than just Take This Course and only initiate a Learnpress order?
This order flow has been very confusing for our existing customers and is also causing order management and order email issues.
Thank you! Please add this….it’s been a major headache for us.
We will try our best 
Hi Ken – Any chance you have worked on adding free courses to the cart? How about creating WC orders for free courses? We still are having major issues around this functionality not being available.
How to show answers of the Quiz after the completion of the Quiz?
Hi Sudipta08,
In each Quiz editor, you can see this setting, please take a look http://prntscr.com/ieppz9 
We work hard almost every day, even during Christmas Week and New Year, and THIS IS OUR ONLY HOLIDAYS in a year. Please understand for us. We would very much appreciate that.
Last but not least, HAPPY NEW LUNAR YEAR! Wish you and your family a joyful and healthy festive season.
How to quickly solve your issue:
- Check the theme documentation here
- Create a support topic on the support portal (remember to choose the sub-forum of the theme you bought).
- You can check this note on how to create a support account and create a topic: https://www.evernote.com/shard/s209/sh/f5db4ebc-2879-49db-be1f-23fd14c82ca8/26a53295a5f5082a2e0cb44fca0d7f21
Any update to my requests?
My Visual Composer backend editor is blank without any modules to edit, but when I select classic options the text is visible. The frontend editor works perfectly. Any idea why this is happening?
Hi nautiluscreative,
I have checked my testing site, it still working fine.
Seems there is a conflict with another plugin, I guess.
Can I check your site? Just send me a request to candy@thimpress.com with subject “nautiluscreative – Eduma Support”. Will try to find it out and solve it 
I have problem with pagseguro, there is no option to activate woocommerce in the configurations of learnpress
Hi jaimevendrame,
You are using Pagseguro – WooCommerce integration, right?
I will need to check your settings. Please send me a request to candy@thimpress.com with subject “jaimevendrame – Eduma Support”, I will help you out 
Hi , pls login yo my account try to add new course and its sections u will not able to do it , pls check and try to solve this issue , u have my login
Hi mhhammam,
Sorry but I have checked your site and I didn’t see anythings wrong. http://udxacademy.com/course/testing/
Can you check again?
We need to Front-end Course Editor add-on for LearnPress
hi – wasn’t this available for $35 2 days back?
Hi , after install new learnpress plugin when add or edit course area of publish coming white their is no fields pls support, u have my login data
Hi mhhammam,
Sorry but I have checked your site and I didn’t see anythings wrong. http://udxacademy.com/course/testing/
Can you check again?
i sent u email with screen shoot to see the error , pls support
in addition to what i sent to u pls try to add 2 or 3 sections and lessons under each section u will find all will merged in first one only , we have a serious problem hope to solve it ASAP\
still waiting your action to solve this big problem , we are not able to continue
i solved the issue by remove learnpress then install it again
hi , after install learn press again i got 2 pages with name home how i can rename one of then , second when tried to edit home page i got strange editing may it edit by siteorging pls check https://prnt.sc/ieslnh how we can edit page with WPbakery like other pages
i disable siteorigin plugin then main page not worked pls check udxacademy.com , kindly i need to solve this issue , since last updates of thimpress plugins face many problems , pls check website carefully this time because i can’t continue , thanks
for more clarification : the following 2 screen whenSiteOrigin is ACTIVE https://prnt.sc/ifzxim and https://prnt.sc/ifzyml and the following 2 screen shoots for the same pages when SiteOrigin INACTIVE https://prnt.sc/ifzzca and https://prnt.sc/ifzzly hope its clear now pls review what is my problem and support me to solve it , u have my login
still waiting your replay
hi , did u finished????
ok , are you disable siteOrgin plugin , what are the problems cause this problems to avoid it in future
ok i will check , thanks for your support , kindly i sent another comment regarding what are the required process needed if we change domain name to new one
sir when tried to open home page or any page i found wpbakery not appear in editing mode pls check this screen shot https://prnt.sc/ihpjgr
Hi mhhammam,
It’s strange. I see the plugin still working fine http://prntscr.com/ihpnyp
Can you try to clear your browser cache?
ok i did and its working , thanks alot

I would like to help in 3 things. I have been requesting help from two of them since December 2017 !! I can not set up Automatic Commission for instructors. I’m almost 2 months trying. Does this setting work? How to extend the deadline for finishing a course for a specific student? What is the location I set up so that I receive an automatic email when a student completes a course?
Hi nacientifico,
1. You can see the guide here https://thimpress.com/product/commission-add-on-for-learnpress/
2 and 3. Right now we don’t have those options. We will try to implement in a next LearnPress update.
We are working on LearnPress 3.0 and in those 3.0 addons will be better than before.
Hello, I’ve updated to the newest version of your template (3.3.0). It seems, there still is no solution for my problem. It has almost been 2 weeks since I first asked you for help. Please help me out with my problem.
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Hi Ken, I need your kind assistance to finishoff my project. I have added shop (books) page on my site.
All books(products) page is working properly. But when I click one item its does not load the item details. Could you please assist me check this as the project is going to be closed.
I think this happens after the update the theme.
Thanks 
Hi lsrc,
Your theme and the WooCommerce plugin need to be updated to newest versions. Can you give me the server cPanel info? Just email to candy@thimpress.com with subject “lsrc – Eduma Support”, I will proceed the update and make sure everything will work okay 
Hi Ken,
Sent a mail. pls check.
Thanks for your kind help 
Hi Ken,
Still issue is there

Guys! I have some problems with the theme after latest template – the learninign progress percentage is constantly at 0% and some strings became untranslatable. Please see my e-mail sent to Ken. Take care!
I bought the theme and I realized that there are not many things that you propose, such as child themes, PSD files, and other templates, please help me or explain why?
Hi xtopher29,
The Child theme is already included
. Just simply go to your admin dashboard / Eduma / Child Themes.
About the PSD files, please send me a request to candy@thimpress.com with subject “xtopher29 – Eduma Support” then I will share to you. They are in big size so we don’t include this package into the theme 
Hello, I would also like you to send me the files of installation or import only of the pages: Demo Ivy League Stanford Demo
Thank you very much
Please help. I’ve just purchased the Eduma theme on Envato and then I did all wrong – I’ve installed it on the wrong server using wrong domain. How can I change it considering Licensing issues? I can easily delete the whole folder with the wrong site and then start from the blank page in the proper place. Will it help? Will it be ok for licencing issues? I’ve tried to use the support forum but after clicking Submit buttom it sends me to the search page and that’s all.
I have received the answer from Envato already: Hi Victoria,
“Please know that as a platform, Envato does not own any of the items sold. These belong to the individual authors who sell in the marketplace. Authors are responsible for handling support/refunds for their items.”
“Please know that the author will be the one to remove the purchase code from the incorrect domain to the correct one. I hope this helps.”
