Discussion on KnowHow - A Knowledge Base WordPress Theme

Discussion on KnowHow - A Knowledge Base WordPress Theme

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703 comments found.

Hi Chris, I am looking to style the theme a bit. 1. I would like to add a full width header image to just the home page. 2. To remove the / slashes between the category names in the menu 3. Change the width of the dropdown menu items as the text doesn’t always fit. Refer http://knowledgebase.catalogautomation.com Thanks! Dean

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via https://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hello, Can we make this as a password protected knowledge for a closed community? I am planning to make a manual for our product and only the authorized users will be able access the contents.

Hi there,

Thanks for your message. There’s no build-in functionality to password protect the site, however a popular plugin to do this is: https://wordpress.org/plugins/password-protected/

Hope that helps

Kind Regards,

Chris

hi: i want to add Question and answer Schema.org in it. little bit Guide me how to integrate in it.

Hi there,

Thanks for your message. Question and answer schema isn’t a feature of KnowHow so unfortunately It’s not something we can assist with.

If you need anything else don’t hesitate to get in touch with the support team via: https://herothemes.com/support/

All the best,

Chris

Hi, does this theme support RTL? thanks

Hi there,

Thanks for your message. Unfortunately KnowHow doesn’t support RTL languages. Let me know if you have any further questions I can help you with.

Kind Regards,

Chris

Did you get my message I sent from your contact form on your website?

Hi there,

Thanks for your message. I believe we have answered your email. Don’t hesitate to update us via email if you have any other queries.

Kind Regards,

Chris

Does it Support Multisite?

Hi there,

Thanks for your message. Yes, this theme works on a multisite setup no problem. (The demo is hosted on a multisite install).

Kind Regards,

Chris

Hi,

Do you plan to update this theme to PHP 7?

I get this error in wp-admin:

Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; add_theme_button has a deprecated constructor in /home/nicalia/public_html/libreria/wp-content/themes/knowhow/framework/wysiwyg/wysiwyg.php on line 2

Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; st_popular_articles_widget has a deprecated constructor in /home/nicalia/public_html/libreria/wp-content/themes/knowhow/framework/widgets/widget-popular-articles.php on line 13

Thank you.

Hi there,

Thanks for your message. We’re aware of PHP warnings when using PHP 7.1 which we are working to resolve in the next update.

Don’t hesitate to get in contact with the support team if you need any further assistance.

Thanks,

Chris

Hello. Hi,

Thank you for your answer.

We will be waiting for the update, as wp-admin is not working at the moment.

A greeting.

Hi there,

Just to let you know, we’ve updated the theme to fix the PHP compatibility errors you reported.

If you have any further problems don’t hesitate to reach out via support: https://herothemes.com/support/

Kind Regards,

Chris

is the theme still update well ?

Hi there,

Thanks for your message. Yes this theme is still maintained and updated.

Kind Regards,

Chris

Great theme! highly recommended if you want something fast!! Just one issue; after updating to wordpress 4.9.2, using last theme version, I cannot work with custom permalinks properly, just with default id permalinks (at the top of choices). When I select other type (for plugins like WP Super Cache) I get an error when I list the posts in the admin area, or list pages. I get this error, which displays in several times in the same page. Is anyone else having this issue?

Compilation failed: nothing to repeat at offset 1 in /home/hrenteria/test-info.masbr.com/wp-includes/class-wp.php on line 218

Warning: preg_match(): Compilation failed: nothing to repeat at offset 1 in /home/hrenteria/test-info.masbr.com/wp-includes/class-wp.php on line 219

I cannot even see FAQ in front page. Worked fine with a previous WP version.

Hi there,

Thanks for your message. Could you submit a support request via https://herothemes.com/support/ with more information so we can take a look and see what’s going wrong for you?

Kind Regards,

Chris

Hey, is it already possible to have a seperate blog? If not, i sadly have to leave this theme.

Hi there,

Thanks for your message. Unfortunately it’s not possible to have a separate blog with the KnowHow theme.

Kind Regards,

Chris

Hi, we are getting this error message in relation to “Localization” : “Loading Issue: Author is using load_textdomain instead of load_theme_textdomain or load_child_theme_textdomain function. This may break behavior of WordPress, because some filters and actions won’t be executed anymore. Please contact the Author about that.”

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via https://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Chris

I would like to see a demo with subcategories in use. Is it possible?

Hi there,

Thanks for your message.

You can see subcategories on the demo under the “Using KnowHow” category. (It’s the last category on the homepage)

Kind Regards,

Chris

Hello,

Is it possible to get some customization(paid) done by you in KnowHow theme?

Regards Anuj

Hi Anuj,

Thanks for your message. We don’t undertake any customization work. You can find more details in our guide to Customizing your Hero Theme or Plugin: https://herothemes.com/support/knowledge-base/wordpress-theme-customization/

Kind Regards,

Chris

Hi,

Does this theme allow users to create support tickets? I’m looking for this functionality but so far I only found this one https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 and I wanted to be well informed before choosing a first theme for my wordpress site.

Thank you

Hi there,

Thanks for your message.

Unfortunately this theme doesn’t have the feature you’re requesting.

Kind Regards,

Chris

Is it possible to change “Have a question… ” in the search field ? Have tried with loco translate, but it’s not in the theme file…

Best regards Claus

Hi Claus,

Thanks for your message. That string can be found in the theme options (WP Admin > Appearance > Theme Options), so can be modified there.

If you need any further assistance don’t hesitate to get in touch with the support team: https://herothemes.com/support/

Kind Regards,

Chris

Hi! I use Pages now for my website pages but also for Blog I use Posts. All in the same WP/db. Is possible to use your KB in this situation on the same WP? Thank you!

Hi there,

Thanks for your message. This theme uses the standard WordPress posts and the knowledge base articles. You will however still be able to use pages as you normally would.

Hope that helps, let me know if you have any other questions.

Kind Regards,

Chris

Hi! This is a theme not a plugin, sure I can use it integrated with my current theme at address www.site.com/knowdledgebase/? Thank you!

Hi there,

Thanks for your reply. Yes, this is a theme so you can’t integrate it into your current theme. To add a knowledge base to your existing theme, you’re best using a plugin.

Hope that helps,

Kind Regards,

Chris

Hi Is it possible to get some discount on the theme purchase?

Thanks

Hi there,

Thanks for your message. Unfortunately we don’t offer any discounts on our products.

All the best,

Chris

Nice theme, just want to ask a presales question, i want a wiki like functionality of add edit from front-end of theme is it possible, please advise suggest…

Hi there,

Thanks for your message. The theme doesn’t have any wiki functionality built-in. I’m not familiar with any plugins for this functionality so I’m unable advise unfortunately.

Hope that helps, let me know if you have any other questions.

Kind Regards

Chris

Hello, Is it suitable for Adsense?

Hi there,

Thanks for your message. This theme doesn’t have any features to support Adsense. You’d need to use a plugin or custom development for this.

Kind Regards,

Chris

Hello. I am interested in building a project with your theme any time soon and would like to kindly ask you if you have some plans on adding some sort of slider on the main page (for my needs I would love to stress on some issues in the slider as this would be the best spot for it). Do not get me wrong, I saw your theme in action and I see how fast it is without it but as far my project would be used within a company as an internal knowledge database, the speed won’t be an issue.

Thanks in advance and Keep up the good work.

Hi there,

Thanks for your message. We don’t have any plans to add a slider to this theme in the near future.

Hope that helps, let me know if you have any other questions.

Kind Regards,

Chris

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