Hi,

Sorry to say that but you can not do it for the particular or individual member but you can do it for all from Appearance >> Theme Options >> Member >> Member Archive. Please see this screenshot for better understanding: https://prnt.sc/iey1kl

Thanks.

Thanks a lot, that’s how it’s done, but it’s an OnSide page and the members are added via the “Porto Members” element

Hi,

It will also work that page where you have used Porto Member Element you just need to go to Appearance >> Theme Options >> Member and select that page as a member page your issue will solve. Please see this screenshot for better understanding: https://prnt.sc/if48pp

Thanks.

Hi,

For font issues(changes after theme upgrade), it may be related to redux framework issue, you need to choose font again in theme options and save configuration again. Your issue will solve.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

There is no font issues, only SSL issues about loading font protocol. Which calls google fonts domain without SSL and this gives error to chrome browser. I mean I have find where theme calls fonts.googleapis.com I need to add “https” front of the domain?

Hi,

Please contact us through our support system with your site WP Admin Login details so we will check it for you and also explain your issue there with the help of screenshots.

Thanks.

Hi,

Thanks

Thanks for the solution, I appreciate!

There’s a problem using the unminify, after I’ve unminified the theme.css file, the site is looking wrong and everything messed up. Can you update the theme with files not minified? Looks like the last update minified the theme.css file.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Fixed it allready but thanks.. And if my support is over.. Can i still use the support forum then? It has been a long time since i needed support.

Hi,

You need to purchase the support extension first because this is Envato Policy.

Thanks.

Hi,

Yes, the method you write in your comment is the correct way to modify Skin_1.CSS in the child theme.

Thanks.

Hi,

There is a lot of design change when you update from 3.3 to 4.1.5 because in between it there are the lot of versions you have missed and you can check the latest theme design here: http://www.portotheme.com/wordpress/porto_landing/

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as below: You need to agree to the following requirements.

Wordpress 4.0 or higher.
PHP 7.0 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.

RECOMMENDED PHP CONFIGURATION LIMITS

Many issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:

max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32M

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Please can I used PHP 5.6 ?

Hi,

Our Theme and also some major latest Plugin version like WOocommerce, WP Bakery, Revolution Slider minimum requirement is PHP version 7.0 or greater so it’s better to move to PHP version 7.0 or greater.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yes, we will in the updating process and we will also update the documentation as well until that please use the particular element and test it by yourself.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please update your theme to the latest version of the theme 4.1.5 released on 12th Feb 2018 your woocommerce and latest Wp compatibility issue will solve. If not then contact us through our support system with your site WP Admin Login details so we will solve it for you.

Thanks.

Hi,

Sorry to say that but there is no option in the Theme for that you can do it by editing the code of the page.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Solved, please ignore. Thanks

Hi,

Sound’s Great! That you have solved your issue by yourself.

Thanks for contacting us. Have a great day

Hi,

This error mostly occurs when your server requirements do not meet with the latest theme requirement and also please upload your theme via CPanel again because some files of the theme crashed while uploading. Your issue will solve.

Please try to update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as below: You need to agree to the following requirements. Many issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:

max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32M

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

If you have an issue then please share the screenshot of your issue with us and also Live site URL.

Thanks.

Hi,

Actually, we have not updated the theme version but update the template and woocommerce templates as well and now woocoomerce 3.3.1 is fully compatible with our latest release and our development team is working hard on the new update and soon you will find an update release.

Thanks

Hi,

The issue you are facing is because of your Theme version is not compatible with the latest WP and Plugins and most Importantly with the server minimum requirement so you have to update your theme to the latest version but after setting your server requirement must meets the latest Theme and Plugins minimum requirement your issue will solve but please take the complete backup of your current theme before an update and there are also some design changes as well in the new theme update you can check it here: http://www.portotheme.com/wordpress/porto_landing/

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as below: You need to agree to the following requirements.

Wordpress 4.0 or higher.
PHP 7.0 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.

RECOMMENDED PHP CONFIGURATION LIMITS

Many issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:

max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32M

Thanks.

Thank you but it doesn’t work at all…

1. we added custom css (tried at theme options and via wp editor child themes style.css) -> no effect, there are still only 2 products in a row on tablets. let me explain again – the problem is not that some products are not appearing because they are covered by some elements, the problem is just the layout which couldn’t be set via Theme Options > Woocommerce > Product Archives for tablets – there are only options for desktop and mobile. There should be 3 Products in a row (3 columns) but there are just 2. Please take a look on a tablet: https://www.sg-zero.com/shop

2. No sorry, caching has been disabled for testing – problem still unsolved, mobile menu panel is still transparent on mobile and works fine on tablets. I will leave caching off until you answered and had have a look at the mobile menu -> https://www.sg-zero.com/

If this is too much for comments please tell me, i will do a support-ticket.

Thank you

kind regards Chris

No 2 solved, browser problem, thank you – No 1 still not working on tablets

Hi,

Can you please send us site login details through our support system so we will check the issue and solve it on your site.

Thanks

Hi,

Thanks for your suggestion but this is not in our hand you should contact to Envato for that.

Thanks for your understanding.

there are some top theme on here that has there own privet forum like Avada = https://theme-fusion.com/support/forum/ , X | The Theme = https://theme.co/apex/forum/c/themeco/peer-to-peer and so on … Envato has nothing to do with you having a forum for your users. so the question is why don’t you guys add a forum for your users on your support website like the other top forest theme do ?

Hi,

Thanks for your suggestion we have forwarded your suggestion to our Development team and they will check and think about it.

Thanks.

Hi,

Actually, we have not updated the theme version but update the template and woocommerce templates as well and now woocoomerce 3.3.1 is fully compatible with our latest release and our development team is working hard on the new update and soon you will find an update release.

Thanks

Hi,

Actually, we have not updated the theme version but update the template and woocommerce templates as well and now woocoomerce 3.3.1 is fully compatible with our latest release and our development team is working hard on the new update and soon you will find an update release.

Thanks

Thank you but when I try to upload your latest template it says it already exists.

Hi,

You need to update theme by using the steps given below your issue will solve.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: you are updating theme) 3. Upload the latest zip file of the theme there in wp-content/themes. 4. Extract the zip file of the theme there. 5. Go to WP Admin Panel >> Appearance and activate the theme there. Your theme will be updated easily.

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If

But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as below: You need to agree to the following requirements.

Wordpress 4.0 or higher.
PHP 7.0 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.

RECOMMENDED PHP CONFIGURATION LIMITS

Many issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:

max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32M

Thanks.

Disregard, I found the checkbox ‘Hide?’ setting under Inner Column>>Responsiveness tab. Thank you

Hi,

Sound’s Great!

That you have solved your issue by yourself

Thanks for contacting us. Have a great day.