21582 comments found.
Hello, strange thing is happening to my website on a new and particular page. I’m adding an image, I can see it via the full image path but on the page it’s blank. Nothing appears. Please help. I have sent a ticket via the forum.
Hi,
Thank you. However please note that our support team is not working during weekends, so we’ll have to wait until Monday 
Do you think your team could customize the theme so that the search function could be evoked using a normal primary menu item button? https://postimg.org/image/iqak0mzk5/
Thank you.
Hi,
You can talk to guys from our Custom Shop about it: http://custom.dream-theme.com
I can not resolve this problem in my website, I am attaching a link to a video showing the problem:
https://screencast-o-matic.com/watch/cFnDF7oMhwI wish that the spaces between the text and the button are always the same, you can help me, maybe some setting.
thank you, regards.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
This is the open ticket 2 days ago, #67848, I await your answer about this matter to my problem and how to resolve it, thank you, regards.
Hi,
Please note that we do not process tickets on weekends A bit patience – our guys will get back to you really soon!
Hi, Is it possible to use your “coming soon” at maintenance mode? For example, only admin can enter site, and non-admin users will see your coming soon page. Is it possible? Regards
Hi,
Not sure about it. There is a group of plugins called “maintenance mode” that allows to do so. But there are no such capabilities built into the theme.
Hi The7 Crew ! We are developing a sport association website. We are looking for 2 features that I want to request for The7 theme.
Request #1 (Floating Top Bar with header) : http://www.videotron.com/residentiel/forfaits/forfaits-sur-mesure#/tab/cat3660011 Request #2 (Mega Menu with image) : https://www.nhl.com/
Do you think it’s possible for your in a short period of time or we need to look somewhere else ?
Thank you very much,
Guillaume.
Hi,
Thanks for feedback!
In short period of time – very unlikely. However but both features are currently in work.
If you need an emergency “crouch” – custom CSS will be an optimal solution.
Hi,
when i try to install demo, I get an error message: -An error occurred while installing The7 Elements: Download failed. Not Found. -An error occurred while installing The7 WPBakery Page Builder: Download failed. Not Found. -An error occurred while installing The7 Slider Revolution: Download failed. Not Found. -etc.
What to do to install it??
Hi,
Our servers are fine at the moment. We have not observed any downtimes.
There may be a connection issue between your and our servers; there can be some specific firewall setup; finally there may be a simple permission issue on your WordPress instance. It’s impossible to say for sure without taking a look into your site.
If the issue persists, please submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
my website beacame all mess afther this message, Logo Design has been removed from your cart because it can no longer be purchased.
i have purchased this theme with all the components. and my logo and branding was removed from my website twice in 15 min. whats going on
Hello,
Can you please calm down and explain what is wrong. Preferably step by step and with screenshots.
Because what you are saying is physically impossible: removing a product from a cart cannot influence website branding.
Thank you.
Hello; in your main demo i can see shop pages…but in other creative demos icant see that ? do we easily use woocomerce in all demos ?
Hi,
WooCommerce can be easily integrated into each demo.
the logos from my website was removed with a notification that i do not have the license for it ? what that suppose to mean ?
Hello,
Can you please calm down and explain what is wrong. Preferably step by step and with screenshots.
Because what you are saying is physically impossible: removing a product from a cart cannot influence website branding.
Thank you.
hi, i’m trying contacting you by the support, but I’ve lost the password. I’ve asked a new password but I received nothing since yesterday (I checked in spam also) Please let me know how to contact you. Thanks
Hi,
Can you please post your username or email in our support portal – I’ll ask our guys to reset the password manually and send it to you.
hem, how can i write on the support forum without access?
Sorry for the confusion. I’m asking to post here the username and/or email that you are using on our support forum.
Forwarded to our support team. They will get back to you shortly.
Hi,
May I know how to remove or turn off “Transparent mobile header”? Like the following link?
https://prnt.sc/ifiak0Look forward to hearing from you soon.
Thanks & best regards
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I´m use this theme https://the7.io/agency/
The custom link in the principal menu like this http://asiami.com.mx/#!/acerca
Dont go to id section of html, only go to top of website
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello. Please tell me how can I select any of the variants of social icons shortcodes? https://the7.io/main/shortcodes/4-shortcodes/social-icons/
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello. Our Google Map wiche is located our Contact page dosnt work. I think we have to insert a Google Map API key but we could not find that option page. Can you please inform me how to do that? See https://goo.gl/xpGyKm
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello there. Good theme, I liked, good job. I have a questions, I install de Corporate pre-made websites and it come with out woocomerce product example. Do you have the products CSV file?
Example: https://the7.io/shop/all-products/
Thanks.
Hi,
We do not distribute demo content as text files. You can import a Shop demo and mix and match it with the Corporate to your liking.
Do you have any tutorial where explained how setup the SHOP PAGE like this one https://the7.io/shop/all-products/ because is really confuse
Hi,
You can simply install a shop demo via The7 > Pre-made websites.
Thanks for the quick response, but like I say before:
1. My interest is to have this theme https://the7.io/corporate/
2. With the SHOP PAGE of this theme https://the7.io/shop/all-products/
Any help or Any tutorial to do that?
Thanks for a quick response, but as I said before:
1. My interest is use this theme https://the7.io/corporate/ 2. With the SHOP PAGE of this theme https://the7.io/shop/
Any idea or any tutorial to do this?
Hi,
It’s quite simple:
1. You install the Shop
2. You install the Corporate
3. You edit the main menu in Appearance > Menus to accommodate pages you need.
(This is basic WordPress usage and our support material don’t cover it as plenty info is available online).
hello, great theme! we have already purchased 3 licences and we will purchase a lot more!
is there a way to have specific css rules for menu items in the sticky version of the menu?
we cannot find a css selector to achieve it
Hi,
If I’m not mistaking, there actually is a specific selector. Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Is there a way to use the “blog carousel” with portfolio items instead of blog posts. I would like a carousel with all those functions, but for portfolio items. The portfolio slider is not what i need. Thanks in advance.
Hi,
Not yet We’re actually working on portfolio overhaul right now.
can you point me to where that code lives so I can try to add the taxonomy?
Nope. I’m too stupid for it, I’m afraid 
However you can submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Is it possible to add a feature to the Blog Masonry & Grid to allow a post offset? I have 1 featured post, then under it a Blog Masonry for 9 posts below it. But unfortunately it shows the same post as the feature since it’s the most recent post.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello David,
Miroslav here from Dream-Theme.
I unfortunately am not aware of the content of your tickets. So I’m afraid I have to ask you to get in touch with our support team They will get back to you ASAP.
Sorry and thanks for understanding!
Thanks. Asked our guys to investigate ASAP.
P.S. Just fixed the link in the user guide. Thanks for pointing on it!
A quick update. Our senior support engineer, Yana, is looking into your ticket. She’ll need a bit more details on how it happened (we fear the DataBase update is to blame).
Thank you. While all that is happening. Perhaps you could tell me something. How do I trigger a MODAL from the link in an interactive banner (The7 ultimate add-ons)
I’m afraid this is outside the scope of my expertise Out guys at support can consult about it though.
Hello. is there a bug with WPML? When I add the “WPML language switcher” in micro widgets area (top bar or near menu) the languages are displayed as word next to each other without a flag. i need a drop down because I have 4 different languages.
got it
Please check the styling of WPML widget in top bar. the style of top bar overwrites the style of the wpml settings…
Hi,
Thanks for feedback. Forwarded to our dev team.
