21577 comments found.
Hi,
when i try to install demo, I get an error message: -An error occurred while installing The7 Elements: Download failed. Not Found. -An error occurred while installing The7 WPBakery Page Builder: Download failed. Not Found. -An error occurred while installing The7 Slider Revolution: Download failed. Not Found. -etc.
What to do to install it??
Hi,
Our servers are fine at the moment. We have not observed any downtimes.
There may be a connection issue between your and our servers; there can be some specific firewall setup; finally there may be a simple permission issue on your WordPress instance. It’s impossible to say for sure without taking a look into your site.
If the issue persists, please submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
my website beacame all mess afther this message, Logo Design has been removed from your cart because it can no longer be purchased.
i have purchased this theme with all the components. and my logo and branding was removed from my website twice in 15 min. whats going on
Hello,
Can you please calm down and explain what is wrong. Preferably step by step and with screenshots.
Because what you are saying is physically impossible: removing a product from a cart cannot influence website branding.
Thank you.
Hello; in your main demo i can see shop pages…but in other creative demos icant see that ? do we easily use woocomerce in all demos ?
Hi,
WooCommerce can be easily integrated into each demo.
the logos from my website was removed with a notification that i do not have the license for it ? what that suppose to mean ?
Hello,
Can you please calm down and explain what is wrong. Preferably step by step and with screenshots.
Because what you are saying is physically impossible: removing a product from a cart cannot influence website branding.
Thank you.
hi, i’m trying contacting you by the support, but I’ve lost the password. I’ve asked a new password but I received nothing since yesterday (I checked in spam also) Please let me know how to contact you. Thanks
Hi,
Can you please post your username or email in our support portal – I’ll ask our guys to reset the password manually and send it to you.
hem, how can i write on the support forum without access?
Sorry for the confusion. I’m asking to post here the username and/or email that you are using on our support forum.
Forwarded to our support team. They will get back to you shortly.
Hi,
May I know how to remove or turn off “Transparent mobile header”? Like the following link?
https://prnt.sc/ifiak0Look forward to hearing from you soon.
Thanks & best regards
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I´m use this theme https://the7.io/agency/
The custom link in the principal menu like this http://asiami.com.mx/#!/acerca
Dont go to id section of html, only go to top of website
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello. Please tell me how can I select any of the variants of social icons shortcodes? https://the7.io/main/shortcodes/4-shortcodes/social-icons/
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello. Our Google Map wiche is located our Contact page dosnt work. I think we have to insert a Google Map API key but we could not find that option page. Can you please inform me how to do that? See https://goo.gl/xpGyKm
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello there. Good theme, I liked, good job. I have a questions, I install de Corporate pre-made websites and it come with out woocomerce product example. Do you have the products CSV file?
Example: https://the7.io/shop/all-products/
Thanks.
Hi,
We do not distribute demo content as text files. You can import a Shop demo and mix and match it with the Corporate to your liking.
Do you have any tutorial where explained how setup the SHOP PAGE like this one https://the7.io/shop/all-products/ because is really confuse
Hi,
You can simply install a shop demo via The7 > Pre-made websites.
Thanks for the quick response, but like I say before:
1. My interest is to have this theme https://the7.io/corporate/
2. With the SHOP PAGE of this theme https://the7.io/shop/all-products/
Any help or Any tutorial to do that?
Thanks for a quick response, but as I said before:
1. My interest is use this theme https://the7.io/corporate/ 2. With the SHOP PAGE of this theme https://the7.io/shop/
Any idea or any tutorial to do this?
Hi,
It’s quite simple:
1. You install the Shop
2. You install the Corporate
3. You edit the main menu in Appearance > Menus to accommodate pages you need.
(This is basic WordPress usage and our support material don’t cover it as plenty info is available online).
hello, great theme! we have already purchased 3 licences and we will purchase a lot more!
is there a way to have specific css rules for menu items in the sticky version of the menu?
we cannot find a css selector to achieve it
Hi,
If I’m not mistaking, there actually is a specific selector. Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Is there a way to use the “blog carousel” with portfolio items instead of blog posts. I would like a carousel with all those functions, but for portfolio items. The portfolio slider is not what i need. Thanks in advance.
Hi,
Not yet 
We’re actually working on portfolio overhaul right now.
can you point me to where that code lives so I can try to add the taxonomy?
Nope. I’m too stupid for it, I’m afraid 
However you can submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Is it possible to add a feature to the Blog Masonry & Grid to allow a post offset? I have 1 featured post, then under it a Blog Masonry for 9 posts below it. But unfortunately it shows the same post as the feature since it’s the most recent post.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello David,
Miroslav here from Dream-Theme.
I unfortunately am not aware of the content of your tickets. So I’m afraid I have to ask you to get in touch with our support team They will get back to you ASAP.
Sorry and thanks for understanding!
Thanks. Asked our guys to investigate ASAP.
P.S. Just fixed the link in the user guide. Thanks for pointing on it!
A quick update. Our senior support engineer, Yana, is looking into your ticket. She’ll need a bit more details on how it happened (we fear the DataBase update is to blame).
Thank you. While all that is happening. Perhaps you could tell me something. How do I trigger a MODAL from the link in an interactive banner (The7 ultimate add-ons)
I’m afraid this is outside the scope of my expertise Out guys at support can consult about it though.
Hello. is there a bug with WPML? When I add the “WPML language switcher” in micro widgets area (top bar or near menu) the languages are displayed as word next to each other without a flag. i need a drop down because I have 4 different languages.
got it
Please check the styling of WPML widget in top bar. the style of top bar overwrites the style of the wpml settings…
Hi,
Thanks for feedback. Forwarded to our dev team.
You are using 12 (TWELVE!!!) outdated elements in VC add-ons. Deprecated since version 5.6! We can`t use TESTIMONIALS, BUTTON, TEASER, BANNER etc. – “Elements within this list are deprecated and are no longer supported in newer versions of WPBakery Page Builder.!”.
Hello,
I’m sorry, but I do not entirely understand what are we talking about. We do not use deprecated elements on pre-made websites.
Maybe you can post a link to a screenshot so we make sure that we understand each other correctly? Thanks!
The problem is with demo sites. We have used https://the7.io/business-one-page/?utm_source=demo-panel. All content is outdated. 12 elements used with the demo content is outdated. I know we can change everything but it takes time. We have bought the theme because we have no time. This is the 18th theme from Envato and the only one with this kind of problem – deprecated elements for VC (12 !!!). The second problem is that VC is not working properly; slows down or stops during editing items. This is the first time we see something like that (hosting over 20 websites). We do not even know how to reinstall VC – it is integrated with the theme.
I’m sorry, but you are nitpicking.
There are 4 “Button (old)” shodcodes on the page. Those are our buttons and we put the “deprecated” warning there. But those element are not going anywhere. They will be supported for all time to come. We just make people know that there are newer elements with more features.
As for “The second problem is that VC is not working properly; slows down or stops during editing items.” nobody else reported such issues. And all works fine on our end. I’m guessing with almost 100 000 user base somebody else would notice these slowdowns, right?
Please get in touch with our support – they will investigate the performance issues (if there are any).
> We do not even know how to reinstall VC – it is integrated with the theme.
It is not.. You uninstall it as a regular plugin in WP-admin > Plugins > All plugins interface. And can install via WP-admin > The7 > Plugins.
It is all in the Quick Start Guide: http://guide.the7.io/start/#plugins
For the first: this is incredibly good theme! With amazing add-ons. Excellent customization panel. We do not resign! But this is not the first theme we have bought on Envato. Currently, we are working on 5 themes. We haven`t such problems with any of them, only this one. The problem concerns mainly FF (0 plugins). On Chrome VC worked better, but also the first time we see a situation that VC does not load and you can see the page without VC. And even it is partially loaded and loses the save button. I would like to emphasize once again that we do not have such problems with other themes!
This is super weird. I’ll ask our guys to check the FF. But previously there we issues with WPB Page Builder (former Visual Composer) + FF. They were fixed by the plugin author. It is possible that the browser update reintroduced now ones. We’ll check and let guys from WPBakery know.
Regarding those “deprecated” warnings. I’ve talked to our guys and we decided to remove the warning and just leave the “old” caption. So it do not confuse users. (I agree that that warning look a bit too ominous.)
Cheers!
After the last theme update everything works perfectly! The reaction was extremely quick! You are fantastic!
Thanks for feedback. Glad you like it!
Amazing Work, Good Luck With Sale 
traivan98
Hey,
Thanks!
Hi,
Nope. You can import the slider separately.
The trick is to navigate to The7 > Pre-made Websites and make sure that you have installed all plugins that Construction demo requires (if you don’t use some of them – they can be disabled later).
When installer will see that all plugins are in place – it will allow importing components of the demo separately: theme options, content and sliders. Uncheck everything except for sliders and hit “import”.
That’s it.
Hi, I renewed support license but I still can’t get a support ticket submitted. The form keeps highlighting the Purchase Code field. Should the same (old) purchase code be used or is a new code issued?
Thanks, Robb.
Hey Robb,
This is weird.. Can you please get in touch with us via PM: https://themeforest.net/user/dream-theme#contact
P.S. Please make sure to write your purchase code, username in our support portal and email that you’ve used to register there so we can help you asap. Thanks!
Hello, on mobile device all content is centered on my site. Is there a way to align content to the left without doing it manually in each text box? Thanks!
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
