Hi,

You could just create a dynamic template for your post design – https://www.youtube.com/watch?v=eGYuBjqkj8Q – so you have full control over the output.

Otherwise it would be best to create a new content block to use on your site to display this info – https://wpexplorer-themes.com/total/snippets/single-block-blocks-filter-4/

In the future please log in to the account used to purchase the theme, or purchase your own license, support is for verified buyers only. Thanks!

- AJ

Yes, JetPack is a very popular WordPress plugin which includes many features: https://wordpress.org/plugins/jetpack/

If you have a slower/budget hosting plan I don’t really recommend it because it is a fairly big plugin with some advanced features (like the tracking). It’s a good plugin, but personally I don’t use it. I mention it because some hosting companies have it enabled by default and a lot of customers use it.

- AJ

Ok thanks, i will not take jetpack because its for very small website, is there a way to find people who subscribe to the comment?

If you use the other plugin I mentioned it saves all subscribers in the dashboard so you can view them. Have a look at the screenshots on the page – https://wordpress.org/plugins/subscribe-to-comments-reloaded/

- AJ

Hi Ed,

Are you using the recommended Contact Form 7 plugin? If so you can easily add a captcha like this – https://contactform7.com/recaptcha/

There are other methods you can use but I personally recommend reCaptcha which is Google’s captcha and works very well.

Alternatively, depending on your website contact requirements you could instead of using a form just have a standard email listed and/or phone number on your contact page for people to reach out to you with.

- AJ

Thanks AJ.

Yes, we are using the recommended Contact7. Thx for pointing us to reCaptcha. We’ll use this one.

In the meantime, we disabled the form and plugin so that our hosting provider could restore full access.

Thanks for your prompt reply. Enjoy the rest of your day.

Ed.

I see you’ve already been helped via the support tickets

sorry I found! forget my message thanks

Deleting wordpress installation and installing it again solved the problem, now I was able to activate the license.

Hi,

I am not sure why that would fix it, but I’m glad it worked! Thank you for letting me know. I hope you are having a nice weekend

- AJ

Hi again

Correct, this is generally how most websites work when they have a bottom menu since usually having an massive sticky header isn’t ideal. That said I made an addon plugin you can use to switch it, please see here: https://wpexplorer-themes.com/total/extensions/sticky-header-two-three-four/

If you download and activate the addon it should make the entire header sticky. If you have any issues, let me know.

The alternative if you prefer is to disable all sticky in the theme and use CSS to give your entire header a fixed height and fixed position via CSS.

- AJ

Thanks AJ, the plugin works great, just what we needed.

Hi AJ- I’m using the current version of Chrome and my image is scaling as yours is. I want to be able to set the max-HEIGHT to about 80%, if possible. I tired adding custom css to that post page, but it also affected the lightbox image, creating an unwanted border on two sides. Is there a way to set the max height for an image no a portfolio post without affecting the lightbox image? Thanks again!

Hi,

You can use some CSS to target the images to give them a max-height of 80% of the window like this:

.vcex-image img {
    max-height: 80vh;
    width: auto;
}

But this is modern CSS so it may not work in older browsers – https://caniuse.com/#search=vh

- AJ

Thank you so much! That did the trick!

I turned off “Under Construction”, so now the pages do not redirect. Please disregard my first question. However, I would like to ask about the header title that appears at the bottom of each page. Is there a way to turn it off, or do I need to comment it out? Thanks!

My apologies but I have one more question: I activated breadcrumbs globally but it does not display anywhere on the website. Would you be able to recommend a solution? Thanks again.

Hello, All of my inquiries are solved. Thanks!

Hi,

The footer looks great! Nice work,

By default there shouldn’t be any extra spare above or below it so it’s not possible for me to know where it’s coming from looking at the screenshot can you please share the URL so I can inspect the code and see where this space is coming from so I can assist you? Thanks!

- AJ

Hello, the extra space is now gone. I just had to add an extra raw with an empty text box. I don’t know, why, but it solved the problem. I PM’d you the website address. Will appreciate your feedback how it looks.

Hi,

We don’t actually do any support via the PM box and you will get an auto reply. This is because a bunch of spam is sent to through this form so we can’t effectively provide support to our customers as we spend most the time just sorting through the spam to find real emails. Also because it’s expensive and time consuming to provide private support we require an active support license for private tickets – https://wpexplorer-themes.com/support/

I would be happy to provide my personal feedback. If you decide to renew your support license (we are actually doing a flash sale today so you can get a new license for a huge discount or renew your support) simply submit a ticket and request it be assigned to me.

- AJ

Hi there,

The default WPBakery excerpt function just uses the WordPress excerpt which removes all html in core. If you select the Total Post Excerpt module – https://cl.ly/pdIb – it will keep your html intact and you can select a custom length if wanted.

- AJ

Hi Thibaut,

This is the close button for your mobile menu. It is hidden by default. But it looks like your site is loading the CSS from the previous theme version so there are actually a few small errors including this one. Make sure to purge WP Rocket (I see you are using it) and clear your browser cache. Because WP Rocket is removing script versions on your site it’s loading the old CSS and JS files of the theme which means your browser will cache these without version numbers so you must clear both the site and the browser cache to view the new theme files.

I hope you are having a nice weekend!

- AJ

Hi,

Thank you for your patience over the weekend.

Max Execution time is the max time your server allows for any function to run and it’s a value that you can alter via your hosting panel. If you don’t know how you can open a ticket with your hosting company and they should be able to update the value for you.

The main reason to increase it to 300 is if you are importing a demo because some demos can take a few minutes to import and you don’t want the server to time out before the import is complete.

- AJ

Hi,

Do you want to move the copyright to the right and the menu to the left? Or actually place the copyright under your links?

• If you just want to change floats this can be done via CSS:

#footer-bottom-menu {
    left: 0;
}

@media only screen and (min-width: 768px) {
    #copyright {
        float: right;
    }
}

• If you want to actually move the items in the code so that the footer menu comes before the copyright int he code then you need to use hooks to remove each item and re-add it – http://wpexplorer-themes.com/total/docs/action-hooks/

example:

add_action( 'init', function() {

    // Remove items from footer
    remove_action( 'wpex_hook_footer_bottom_inner', 'wpex_footer_bottom_copyright', 10 );
    remove_action( 'wpex_hook_footer_bottom_inner', 'wpex_footer_bottom_menu', 10 );

    // Re-add items in custom position
    add_action( 'wpex_hook_footer_bottom_inner', 'wpex_footer_bottom_menu' );
    add_action( 'wpex_hook_footer_bottom_inner', 'wpex_footer_bottom_copyright' );

} );

This will move the code around but you’ll still need to use CSS to alter the design because by default the footer menu is positioned absolutely.

- AJ

I’m glad you like the theme

This is a good idea, I just added it for the next update so it will be available in the Top Bar, social widget and social page builder modules.

If you want to add it yourself in the meantime via a child theme you can. Here is a sample snippet for adding custom social options: https://wpexplorer-themes.com/total/snippets/add-new-social-options/

- AJ

Depends. Can you share the URL? Because if all you want is to have an image like a banner it may be best to just use some custom CSS to tweak it a bit which I can provide for you.

- AJ

Of course!. The address is https://www.casadelestudiante.upct.es and the image I refer to is the one on the top right (a secondary logo).

The quickest thing would just be to add a little padding like this:

.header-two-aside {
    padding-top: 11px;
}

- http://wpexplorer-themes.com/total/docs/making-css-edits/

And tweak the 11px to the spacing you want.

- AJ

I am trying with [wpml_lang_selector show_flags=”true” show_names=”false”], but it does not work. You can see it at https://drinkneven.com

Hi,

• It is possible to add the wpml item to the end of the menu but only using custom code in a child theme that hooks into the menu and manually adds it.

• There are actually no required parameters – https://wpexplorer-themes.com/total/docs/language-switcher-topbar/ – the [wpml_lang_selector] shortcode in Total grabs the settings directly from WPML, so if you enabled flags in the WPML settings then it will show flags. I see the switcher is showing up correctly but just as test, simply go to your WPML dashboard to tweak the look from there since the shortcode grabs the default look. Make sense?

Your site is looking great! Nice work

- AJ

Oh, yeah!!!! Thanks a lot!

Hi Ed,

In the last update I changed the mobile menu to use a new design as requested by hundreds of customers so it’s more minimal. It no longer has a background. Example: http://totaltheme.wpengine.com/samus/

It looks like you may have added a background in the past and made the icon white and now that there is no more background it’s just white so you can’t see it. If you can log into the site and go to Appearance > Customize > header > Mobile Menu and change the icon color and hover it will fix it:

See here: https://cl.ly/pYuo

Screenshot of settings to change: https://cl.ly/pZW4

Sorry fort he troubles, unfortunately there was really no way around this if customers changed the icons to have a white color because if you had made the icons white and the header black the icon needed to stay white, so for customers that made it white but have a white header updating the customizer settings is needed.

- AJ

Thank you A.J.! That was an easy fix!! Have a good weekend. Ed.

Hi Ron,

If it’s only 3 icons on a page loading 3 svg images would be very fast and should work well.

To use an SVG you just add it as an image: https://cl.ly/pY8e – so it’s very easy, which is why I was suggesting this method.

One thing to mention though is WordPress does disable SVG uploads by default so that would have to be enabled either via a child theme or a custom plugin.

- AJ

Great, that worked for me.

Great!