21577 comments found.
On my homepage slider the buttons and texts disappear after a few seconds. Why is ditm happening and how can I undo this?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
It said outdated version of WPBakery Page Builder Design Options is required to review and save it. But I can’t save it. Error messages below:
Design Options could not be saved. Error: ‘xxx/wp-content/plugins/js_composer/assets/less/shortcodes/vc_social_btns.less?v=5.4.5’ wasn’t found (0)
Any help?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
For some odd reason my woocommerce feature image is no longer showing up on my home page. when I click on a single product I see the product image, but not on my home page. Can you please help.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi,
How i can change background of top bar to white ? Here is how look top bar at demo: http://prntscr.com/igly22 Here is how look top bar at my web site: http://prntscr.com/igly7w
Thank You
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, i want to add video to my portfolio.
But, i can use only image for future image. I try some plugins (future video) but it now working.
How i can show video whit play button here: http://prntscr.com/igl9gl
Thank You
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I just purchased this theme. I installed the parent and child theme and the The 7 “configuration wizard” did not install. I have no way to customize this theme.
Hello,
There’s nothing to install – the Wizard is built right into the theme. You can find it in Theme Options > Wizard.
Hello can I disable the sidebar from blog post page (global)? Not for each page?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
With regard to your The7: Agency theme how do I change the slider text at the top? “Hi we are 7 agency”... I have gone through the sliders and cant find it..
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Pre-purchase question: Is it possible to have a full width masonry portfolio where each item will open in a lightbox (like a gallery, not a portfolio with single page projects)?
Hi,
Why don’t use “Albums” post type for that?
It is all one big album (of over 350 items) is why.
Nope. You have an “Albums” post type, where each post is an “Album”. You upload pictures into each Album (bulk upload is supported). Albums can be displayed in full width masonry layout. When your visitor click on a certain Album – he/she will see images from that particular Albums in a lightbox.
If I understood correctly, that’s what you’ve described in your initial comment. And coincidentally that’s how all our themes work since 2011 
Yes. See no problem there.. Well, apart from lots of content management.
Alright! Thank you so much for your patience and answers
You’re very welcome!
If you’ll need a hand with the theme – please don’t hesitate to get in touch with guys at our support (support.dream-theme.com)
Thank you!
Hello, does the recommended W3 Total Cache settings on your page still relevant today? I am using the setup on a VPS but my pagespeed score is about 70 with minify cache showing errors
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi – even after removing the ‘branding’ option from the settings, the section on the right still appears? © Seven Store 2015-2017. All rights reserved.
The area on the left went, but not the right?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I’ve tried to import the Main Content from an Azure website and it turns out that they have by design a 230s time execution restriction, so it dies with:
<head><title>500 – The request timed out.</title></head>
500 – The request timed out.
The web server failed to respond within the specified time.So it’s not possible to import that. I’ve read there’s an alternative, however it requires changes to the import tool. Could you please take a look at that? Here’s is the proposed solution: https://www.coderanger.com/post/146223478109/azure-front-end-timeout
Thank you
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and try to assist with it.
Thanks!
Hello, is there a way I can remove all the nofollow attributes from the blog posts?
I have tried the following but with no luck
function remove_nofollow($string) { $string = str_ireplace(’ rel=”nofollow”’, ’’, $string); return $string; } add_filter(‘the_content’, ‘remove_nofollow’); add_filter(‘comment_text’, ‘remove_nofollow’);
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
ok thank you, much appreciated
Hi, after i unchecked the credits option, clicked save and refresh the page, multiple times, i still see the credits bar below.
Did i miss anything?
Hi,
Most probably you are using a caching plugin in your WP. You need to wipe the page cache.
It is also possible your hosting provider is forcing the caching. Here’s an article providing details on it: http://www.support.dream-theme.com/knowledgebase/theme-options-cannot-be-saved/
i followed your instructions to purge cache from total cache plugin, also followed your link and changed the memory limit to 256mb in wp-config
went back to the page, uncheck and clear save, still doesnt work
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
need help
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hello, strange thing is happening to my website on a new and particular page. I’m adding an image, I can see it via the full image path but on the page it’s blank. Nothing appears. Please help. I have sent a ticket via the forum.
Hi,
Thank you. However please note that our support team is not working during weekends, so we’ll have to wait until Monday 
Do you think your team could customize the theme so that the search function could be evoked using a normal primary menu item button? https://postimg.org/image/iqak0mzk5/
Thank you.
Hi,
You can talk to guys from our Custom Shop about it: http://custom.dream-theme.com
I can not resolve this problem in my website, I am attaching a link to a video showing the problem:
https://screencast-o-matic.com/watch/cFnDF7oMhwI wish that the spaces between the text and the button are always the same, you can help me, maybe some setting.
thank you, regards.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
This is the open ticket 2 days ago, #67848, I await your answer about this matter to my problem and how to resolve it, thank you, regards.
Hi,
Please note that we do not process tickets on weekends A bit patience – our guys will get back to you really soon!
Hi, Is it possible to use your “coming soon” at maintenance mode? For example, only admin can enter site, and non-admin users will see your coming soon page. Is it possible? Regards
Hi,
Not sure about it. There is a group of plugins called “maintenance mode” that allows to do so. But there are no such capabilities built into the theme.
Hi The7 Crew ! We are developing a sport association website. We are looking for 2 features that I want to request for The7 theme.
Request #1 (Floating Top Bar with header) : http://www.videotron.com/residentiel/forfaits/forfaits-sur-mesure#/tab/cat3660011 Request #2 (Mega Menu with image) : https://www.nhl.com/
Do you think it’s possible for your in a short period of time or we need to look somewhere else ?
Thank you very much,
Guillaume.
Hi,
Thanks for feedback!
In short period of time – very unlikely. However but both features are currently in work.
If you need an emergency “crouch” – custom CSS will be an optimal solution.
