22385 comments found.
Hi! I was very excited to start using your theme… but there is a problem with the purchase code. I have catchable fatal errore in the licence API troubleshooting: “Object of class stdClass could not be converted to string in home/emobili5/public_html/wp_content/themes/Total/framework/classes/theme-license.php on line 92. Can you help me? Many thanks!
Hi,
This is AJ the theme developer.
Sorry to hear you are having issues. This error happens if your server is getting a valid response from our server but not being converted correctly. Is your WordPress installation up to date? And can you check if your server’s PHP version is running at least version 5.6+ (preferably 7.0 or 7.1)?
If you have issues like this it’s best if you submit a ticket – https://wpexplorer-themes.com/support/ – this way you can send us your site logins and we can log in and see what’s going on so we can get you up and running ASAP!
- AJ
Hello AJ,
It’s a minor thing, but when in the Customizer I set pagination arrow as “caret”, it appears there correctly but on the site, it stays as “angle”. Example : https://culture-officer.fr
I’ve seen in Total’s pagination.php a mention of ‘angle’ under ”// Arrow style”. Should I mention ‘caret’ there instead ? (file copied in my child directory)
Michel
Hi Michel,
Angle is the fallback – https://cl.ly/pjrw – this code is staying if the Customizer value is empty then fallback to the angle arrow.
And no, you can’t copy this file into your child theme it won’t do anything because it isn’t a template part. You only copy template parts to your child theme and with Total you really shouldn’t be copying anything into your child theme since everything can be overwritten with filters – https://wpexplorer-themes.com/total/docs/use-filters-wordpress/
I don’t see any issues with the option in the code and also testing it – https://cl.ly/pklS – are you sure this isn’t a caching issue? Did you clear your cache after changing the setting in the Customizer and publishing your changes?
- AJ
Thank you AJ.
I’ve cleared caches and even tested with another browser.
And in the Customizer, the caret (or arrow) shows on the right side page when setting it, but no more after having saved and reloaded the Customizer page.
Do you see the caret on your side ? Below the top grid of https://culture-officer.fr
No I don’t see it on your live site. Are you overriding the pagination function at all in your child theme? If so, compare it to the Total theme’s code to make sure there isn’t any issue in yours or it’s not outdaded – that’s the only thing I can think of that would cause the problem.
- AJ
Hello AJ,
You’re right : as per your instruction some time ago – in order to add a short text before page numbers – I copied the wpex_pagination function in the child theme, and that included an “angle” symbol.
So I’ve changed it with “caret” (or “arrow”) and it works fine 
Thanks again,
Michel
Hi, New to Total. I am wanting to bring my page content over my rev slider by -50px. I have read and followed numerous ways but I’m not getting anywhere. I gave my row an ID then in the CSS I used this code #* { position: absolute; z-index: 10; } I understand the z-index must be at a higher number than the slider but I just can’t get the content to merge over the slider. I used different integers for Z-index. Not sure what I’m missing here. Do you have any instruction? Thanks
I used the margin -50px in the css design options function in the row edit
update: I went to front-end editor and reset the top margin of my row to -50px this did the trick by merging the content over my slider (not sure why I couldn’t in my back-end editor) but now my background color is not full width even though stretched row is enabled.
update: I believe this may be the problem (parent container has “overflow: hidden” CSS property) Would you think so? What can I do to get the content to overlay my slider and at the same time have the stretched row with color work out?
Hi,
This is AJ the theme developer.
If your row has a parallax background then the overflow must be set to hidden to prevent the parallax image from going outside the row as it moves up/down. That’s the only thing I can guess is to what is happening.
Can you share the URL so I can see exactly how things are setup so I can better assist you? Thanks!
- AJ
Ok thank you. I am in the drafting stage of my site at the moment. nothing published except logo, slider, and contact page.www.tulsafireplacespecialist.com I have the parallax set to none. Its definitely in the edit row, stretched row function You have a note: “may not work properly if parent container has “overflow: hidden” CSS property”. I’m not familiar with a workaround for this. Would my Revolution slider be causing this? I noticed other sites have this layout and they have the content boxed with a stretched row, color in full width and merging over the slider. I’ll keep messing with it and see if I can get my full-width color background to work with the content merging over my slider. Meanwhile, If you know of any workaround or forum that may instruct me around this I’ll appreciate it. Thanks
update: A workaround? maybe not the best way?....Instead of editing a negative pixel in the top margin in my row edit I individually did add a negative pixel in my top margin in each of my four columns within my row. What this solved is stretched row color background went full width at the same time my row with 4 columns merged on top of my slider giving it a nice effect. we will see if any issues occur later on. So simple right.
Hi,
When looking at your site I don’t see any content under the slider. But testing locally it is working for me – https://cl.ly/pmMM – just using the negative margin on the row.
And using a top position could be used as well - https://cl.ly/pmB9
Of course if adding the margins to the columns is working for you that’s fine, the only concern would be on mobile devices when the columns become stacked they may overlap due to negative margins.
- AJ
I see what you mean by the columns each having the negative margin and stacking issues which is a problem now.
The look I am after is on this site www.liftmoore.com
The issue I’m having is I can have the columns content merge over the slider but no background color surrounding it or have just the color background but I cant get the content to merge over the slide without losing my surrounding background color. I cant get both to work together.
Thanks for working with me on this.
Thanks for the link, this really helps me visualize what you are going for
So because the section under the slider has both a gray background and white background I would recommend using a Section and an inner row.
Although when testing it, it seems there is a default overflow hidden on sections which needs to be reset via CSS. I will add that fix in the next update so you don’t need to add that extra code yourself in the future.
Here is a video showing how to do this: https://cl.ly/po8u
This is the CSS used:
.move-row-up {
overflow: visible !important;
}
.move-row-up .vc_row {
top: -80px;
position: relative;
z-index: 999;
}
It will also work with a negative margin as long as you keep the overlay visible – https://cl.ly/pnZv
But using CSS gives you more control if you want to change things for mobile or what not and you can add the CSS in your child theme’s style.css or in the CSS panel for quick access for making tweaks without having to edit the page itself.
If you still have issues let me know, I hope this helps!
- AJ
AJ, thank you so much! you definitely have a talent for this stuff. Much appreciated.The last update on the Feb 28th did you add this fix and if so is this a setting for a user to toggle on and off or something on the developer end. Referring to your comment
"Although when testing it, it seems there is a default overflow hidden on sections which needs to be reset via CSS. I will add that fix in the next update so you don’t need to add that extra code yourself in the future".Thanks again
Yes, this tweak was added in the last update (4.6) it’s also mentioned on the changelog – http://wpexplorer-themes.com/total/changelog/
You are very welcome, have a nice weekend! If you need anything else, let me know.
- AJ
*edit: had posted the wrong link to the changelog in the comment above, fixed it.
Hi AJ,
Hope you are well.
I updated the theme today and the page builder. Before updating, my list items with icons used to display the icons to the left of the text. Now, they are above and I can’t figure out how to set them back again to the left. See https://www.braveport.com/viatical-settlement/ for an example. Please help me fix this so the icons return to being left of the text like they are on this page https://www.policyfunding.com/viatical-settlement.
Same issue with bullets as well.
Thanks!
Hi,
Looks like your site is loading old CSS files so you are missing the code to correctly position the icons.
Make sure to clear your site cache.
Also I see you removed the script versions from all the static assets on the site, I don’t really recommend that, so after you clear your site cache you need to make sure to purge your browser cache as well or you will continue loading the old scripts.
- AJ
So I purged the site cache and cleared browser cache and nothing happened. After I deactivated the plugin that removes scripts (which I’ve been using with this theme for 2 years without a problem), the icons are correctly positioned the left of text, but the formatting is strange. The bullet lists on the site are good now. However, my Ninja Form at https://www.braveport.com/viatical-settlement-calculator/ is messed up.
Do I just need to wait a little longer or any suggestions? Never had this happen to me on an update of your theme before.
Hi,
- The version numbers on the scripts are used to tell your browser to load the correct CSS file, so if the file has been updated it loads the new one. If disabling the plugin fixes the issue, then it means your browser was still trying to load the old scripts and not the new ones.
I know speed testing sites tell you to remove query strings from static resources but that’s because these sites can’t possibly know why the query string is there.
As long as the query string isn’t changing every second, minute or day then they are perfectly harmless and in fact good to keep
- I don’t see any formatting issue: https://cl.ly/pjxlhttps://cl.ly/pjxl
- I don’t see any theme bullets on the Ninja Forms, but I do see broken code coming from the form itself: https://cl.ly/pjHO – I don’t have experience with their plugin so I’m not sure what would cause their form to break, can you double check your form fields to make sure you don’t have any broken HTML in the form editor itself?
Is this what you are referring to?
- AJ
I don’t see anything first link where you said you didn’t see any formatting issues. The issue I see on my end is that icons are appearing diagonally from left to right in alignment, instead of all be aligned left. Is that not what you see? This alignment isn’t correct. The same issue is happening on the form page with the icon list. Those items are supposed to be all aligned left.
The code works fine on the Ninja form when the query string plugin is enabled as it has been for the past couple of years. If I disable the plugin, the form is broken, when I re-enable it, the form works.
I don’t really know what to do at this point to fix this. I kind of wish I didn’t update because it was working fine for a long time 
.
Hi,
Sorry the link got pasted twice if you notice. See here: https://cl.ly/pjxl
I do see the issue though on the form page. This is a very easy fix, the problem is with floats. Thank you for letting me know. The problem is it only happens sometimes based on the icons used and font sizes which is why I couldn’t recreate it myself.
You can either update this file via FTP at wp-content/themes/Total/vcex_templates/ – https://cl.ly/pk1x
Or you can add this CSS to your site:
.vcex-list_item:after {
content: "";
display: block;
height: 0;
clear: both;
visibility: hidden;
zoom: 1;
}
With the fix it should work like this: https://cl.ly/pjaV
Thank you for brining that to my attention!
- AJ
Great and thanks for the guidance. I just updated the file and all the lists work fine now. The problem with the Ninja form was a pure coincidence as they confirmed to me today it is a bug (that they learned about yesterday) with the newest update to Ninja Forms that. They are working on a fix.
Hopefully they fix that up for you quickly!
If you notice anything else let me know, otherwise have a nice weekend
- AJ
Following the latest update to Woocommerce 3.3.3 I am experiencing an issue with Catalog image sizes not resizing correctly.
* Images that were originally uploaded are taking the original 900×600 image and displaying it correctly at 480×320. * Images that have recently been replaced are displaying a 300×300 thumbnail image. The page is therefore now a mixture of landscape and square images: https://www.autohausvw.co.uk/motorhomes-campervans-for-sale/Can you confirm what is causing this? Is it something to do with needing to regenerate thumbnails? I see that the new version of Woocommerce has an on-the-fly image resizing feature… does Total work with this feature, or do I need to do it manually. Or is there something else causing the issue. Any advice would be very much appreciated.
Hi,
Because Total already has on-the-fly resizing I actually disabled the WooCommerce on-the-fly sizing to prevent duplicate functions from running and keep your site fast. As long as you have Image Resizing enabled under Theme Panel > Image Sizes then you don’t have to regenerate any thumbnails.
And I see your theme is already up to date so you shouldn’t be having any issues. Can you double check to make sure image sizing is enabled and also double check your sizes for WooCommerce? – https://cl.ly/pj6f
If everything is correct there but the images are still not resizing, please let me know.
Also when you updated the theme did you do a complete update? In the past I have spent hours and hours trying to troubleshoot issues and it turned out the customer didn’t actually update their entire theme but only specific files.
Testing locally and on our live site all image cropping should be working and no other customer is having the issue either. So hopefully it’s just the setting is disabled in the panel, please check – thanks!
- AJ
By the way I did notice you are using the products module in the Page builder in various parts, I also tested this function to make sure and the cropping is working when I test.
Thank you for the speedy reply. I will revisit the situation in the morning, re-upload the plugins and do some testing as you suggest. I’ll report back. Many thanks. Jamie
Actually…I do see a bug in a recent WooCommerce update (I kept doing more tests after replying to you). I will be adding the fix in upcoming Total 4.6. If you want a temp fix adding this to your child theme should fix it:
add_filter( 'woocommerce_image_sizes_to_resize', '__return_empty_array' );
Let me know otherwise. And thank you for bringing this to my attention.
- AJ
It looks like WooCommerce has 2 filters now - “woocommerce_regenerate_images_intermediate_image_sizes” and “woocommerce_image_sizes_to_resize” which is a bit confusing so I just needed to add the later to prevent WooCommerce from taking over.
Let me know if that custom code doesn’t work for you.
- AJ
Hi AJ,
Just added the add_filter code to the child theme and it has now returned everything to normal. Thank you for your fast responses!
Great, I had to make a few other edits to fix image cropping with the cart thumbnails and gallery thumbnails. The updated version 4.6 will be released this weekend for sure. Again, thank you for letting me know about this!
- AJ
No problem. Just very grateful for your help and support. Another reason why we love TOTAL!
Hi AJ, I want to have some similar social share icons like in this site http://wp.themedemo.co/prague/projects-item/stone-krow-house/
Now I have added the social share from total…and it looks very old fashion.. 
https://omadstudio.com/portfolio-item/asociacion-cultural-palomeras
And also the facebook share does not appear..
Hope you can help me.
FRAN
I have added the share buttons at portfolio, but this is not what I want, I want to put something like the one on the bottom of the page but just above the pictures or text… If I click on share…It opens facebook but with very weird text…it adds words that arent in the text…it adds the word tweet one plus…. hope you can solve this
Hi Fran,
If you go to Appearance > Customize > General Theme Settings > Social Sharing you can change the default style: https://cl.ly/pi0a
If you choose custom, then you can add your custom CSS to make it look however you want, which is very easy code. But also the default minimal style is very similar and then you can use the option to disable the “labels” so it’s only the icons.
Make sure to enable the ones you want as well, Facebook is enabled by default but it’s possible you’ve disabled it.
The share is working correctly when I test: https://cl.ly/phjJ
But also make sure you setup Open Graph meta on your website, there are plugins for this. This will ensure that the correct tags are added to your site for Social Sharing. I use and recommend Yoast SEO.
Also if you want a custom layout for your portfolio checkout the Dynamic Template function – https://www.youtube.com/watch?v=eGYuBjqkj8Q
- AJ
Hi Aj, this is not working….
First.. I added the social share with VC, and this is what appears…
https://www.flickr.com/gp/128880302@N06/14456u
No facebook button and two times the tweeter button.
As you can see under the social share element it appear the social share from the portfolio, and this one it shows correctly…but the one added from VC no…
Then if you press to the facebook button share above… the one you send me screeshoot..it appears some weird text…have a look please. After the firs sentence it appears-... Tweettweet plus Onepin itshareEmail <— this is not written in my portfolio, and also it does not show the correct image…just a massive logo…
https://www.flickr.com/gp/128880302@N06/vU0hG8
There is no FACEBOOK button share…. https://www.flickr.com/gp/128880302@N06/7Y1o0M
Here is my customize panel where you can see I have just selected one tweet..and it shows two icons…
https://www.flickr.com/gp/128880302@N06/qf3R17
Hope you can solve this… It is taking me so many time to do something that should be done in 5 seconds…
Thanks for your time.
FRAN
Hi Fran,
Thanks for the heads up on the issues with the Social Button. I just fixed them for the upcoming update – https://cl.ly/pjEN
The Customizer is 100% seperate from the VC module – to add/remove from the module you do it like this – https://cl.ly/pk4X
The double tweet is a bug with the module which I fixed – thank you for letting me know!
I plan on releasing the update this weekend if you want to wait, but also if you want you can submit a private ticket, request it be assigned to AJ and I can send you a beta version of the theme with the fixes right away.
In terms of the Facebook text, this is because Facebook by default looks at the code on the page for the text, in order to have custom texts you need to setup Open Graph meta tags on the site via a plugin. I personally use Yoast SEO for this and for all SEO needs. Once that is setup correctly you then have to run your page through the debugger to check – https://developers.facebook.com/tools/debug/
- AJ
Dear AJ, single product images seem to be a little blurred, you can see them clear only when opened in the lightobox.
I tried to set images sizes properly in the theme panel, but I can’t fix the problem. Maybe it’s a woocommerce display problem? Thank you,
Bob
Hi Bob,
They don’t look blurry to me at all – https://cl.ly/picd
However, if you notice the images are 599×599 but the container where they are displayed is a bit smaller. So the images are downsizing a bit – on some browsers this can make the images look a bit fuzzy, there really isn’t anything you can do about it – using larger images can help with those browsers or adding CSS to make the gallery the exact same size as the images being shown can help.
But I’m not seeing any issue on Chrome or Firefox when I check. I did look at a few different products.
- AJ
Hello AJ. as always you’re right, I noticed this problem just with Chrome…anyway, it’s not so important, thanks a lot for your kind reply!
Hi AJ, do you have any news about the new Visual Composer? I read WpBakery is working on a completely front-end editor model similar to Elementor and Thrive Architect…
That is a separate project and was actually released many months ago. It is nice, however, because of how it works it’s not as modular since everything gets saved in the page as HTML also it works very differently so it’s not possible to “switch” over to it.
I personally prefer page builders that use shortcodes because plugins like Elementor or the new VC that dump the code in the page, once it’s added you can’t modify it globally if needed. For example right now if you use Total and add lets say 20 grid modules across your entire site and you want to change all of them at once to use 2 columns instead of 4 and maybe you want to show a custom field under the title for each of them, you can add a little code in your child theme that will do it automatically. If you were using a plugin that dumps html on the page it would be impossible you would have to add the code then manually delete and re-add the modules to the pages. That’s what I mean by not being “modular”.
You are welcome to use any builder plugin you want though. In fact quite a few customers already use Elementor with Total for their client sites instead of the bundled WPBakery Page Builder plugin.
- AJ
Thank you for your kind reply, AJ! As always you’ve been really exhaustive on the differences between builders. I’m not going to change absolutely from WPBakery because I really like to work on back-end editor and I love the ‘modular’ experience too. My question was mostly out of curiosity. Thank you again,
Bob
curiosity killed the cat
Have a nice weekend Bob!
Ahah, GREAT GROUP!
You too AJ!
Hi AJ,
I’ve been tinkering with the CSS for the white overlay header style but can’t seem to write the correct code to change the menu hover color.
Instead of the style’s opacity change on hover I’d like it to be a solid color so that it is essentially the same as my regular header.
Is this possible?
Many Thanks, Steve
Hi Steve,
Yes the CSS is pretty easy, here is an example:
#site-header.overlay-header.white-style.dyn-styles #site-navigation .dropdown-menu>li>a:hover {
opacity: 1;
color: red;
}
If you have Chrome, it’s very easy to come up with the custom CSS by inspecting the element via the web developer tools. Example: https://cl.ly/pi2t
If you can take a couple seconds to test out Chrome’s developer tools I think it will save you a lot of time in the future when making customization changes.
Also whenever overriding the Total css if your code doesn’t work try using !important tags or targeting a parent such as the body tag. Example:
body #site-header.overlay-header.white-style.dyn-styles #site-navigation .dropdown-menu>li>a:hover {
opacity: 1;
color: red;
}
or
#site-header.overlay-header.white-style.dyn-styles #site-navigation .dropdown-menu>li>a:hover {
opacity: 1 !important;
color: red !important;
}
- AJ
— ps: I noticed your support license has expired, if at this time you can renew your support license I would really appreciate it. You can also purchase a new copy of the theme for another site/client and it will also renew your support. If financially you can’t at this time I understand but would really appreciate it since I spend a lot of time and money supporting and updating the product – thank you!
Hi. I set up my site on a dummy domain as the hosting required one in order to set up as we had not decided on final URL yet. However now I have a domain and expected to be able to swap it over easily I am being told I need to set up a new site and import my wordpress files and DB over to it. I have this Total theme installed and am unsure as to what will happen licence wise? If I install on the new and add the licence will all my saved work return, or will I have lost all settings and have to do it again? thanks
Hi,
Whenever you migrate your WordPress site you do have to move over all the files and database. There are plugins you can use though for easier transfers such as this one – https://wordpress.org/plugins/all-in-one-wp-migration/
In terms of licensing there is nothing to worry about. The license is used for support and theme updates. Your settings are all saved in the database which you will be migrating.
- Migrate site to new domain
- Deactivate license from old domain
- Activate license on new domain.
Depending where you are migrating your site though most of the good hosting companies include free site migration so you can ask your hosting company about that.
- AJ
thanks, do you know if the plugin handles the fact that the domain has changed in the new location? I had instructions from Tsohost and it was a manual transfer but had to change database names and file paths etc? Would rather avoid that and do a nice simple install if possible.
In terms of changing database names. Because you are importing it using a plugin to a live WP site it’s going to import the database so there is no name changing required there. In fact when doing it manually you don’t have to change database names either…so not sure what the guide is recommending.
In terms of file paths, the plugin I mentioned has the option to search and replace text – https://cl.ly/phV0 – during the import so you may want to add a search and replace for your old domain to the new one incase you did have any manual links on your site (like in a post/page or the menu).
To be honest I haven’t personally used the plugin, I’ve always done things manually since it’s very easy and quick. But this plugin has great ratings and I know a lot of customers that do client work have used it in the past without issues.
- AJ
on http://dev.galmedpharma.com/leadership/ I would like to style the tabs so that the last one on each row does not have a right border and so that the bottom row does not have a bottom border. Please advise. Thanks in advance.
The issue here is there aren’t 2 rows or tabs, there is 1 row of tabs but not enough room for all of them.
You can use CSS to target the “last” item but it will only be the last item. Example: https://cl.ly/pgYC
You could use the nth child selector – https://www.w3schools.com/cssref/sel_nth-child.asp – but I don’t think that would be ideal.
The best option would be to add custom classes to each tab so you can target them accordingly. Here is a snippet you can use to add classes to each tab based on their index: https://wpexplorer-themes.com/total/snippets/add-unique-classnames-vc-tabs-tab/
- AJ
amazing AJ! much appreciated
anyway to create 2 rows of tabs within the same tab structure. I need the tabs to appear the way that they do. and on resizing the page – I do not want tabs to move up. Any way to stop that . Thanks!
ok – I figured out the resizing issue. Thanks
Hi AJ. Sorry to disturb you once again. I can’t seem to find the option (that used to be in Customizer) where I could place a social share shortcode.
Can you please guide me the location where it was?
Hi,
This should be under Appearance > Customize > General Theme Options > Social Sharing > Alternative Shortcode
- AJ
Thank you so much!
Do you recommend using a security plugin?
Depends on where your site is hosted. For example if you are using managed WordPress hosting like WPEngine they have built-in Firewall and brute-force prevention so as long as you have strong usernames/passwords, keep everything up to date and are careful when uploading files to the server you should be just fine (I don’t user any security plugins on with my hosting solution).
But if your hosting company doesn’t have built-in security functions then using a plugin is a very good idea. Even still, it’s not a bad idea to have one but make sure to disable anything your hosting company already does to prevent conflicts (if your server already has a firewall don’t enable the firewall in the plugin).
- AJ
HI Aj, I have a question.
I have added a image background to a column, then added a min height of 420px, so in desktop it looks ok, but when I go to mobile view…still the same height..and a massive white space… How can this be changed??
https://omadstudio.com/proyectos/On last site I duplicate everyraw and set view only on desktop with the minimum height and show only on mobile with out the minimum height…but this is a lot of work… hope you can give me an easy solution..
Other question, is there any option to automaticaly adjust the height of the first page? I have seen many sites that when you click on any page, first full screen slide or full size image allways ends just exactly at the bottom of the screen. It does not look very good to add a row with a full widht image background, set it to your full height desktop and if other person with other screen sizes opens the same page it will look different… (sorry for my english… hope you can understand)
Thank you for your time as always..
FRAN
I am also trying to align a button to the right and it does not change from left aling..
Hi Fran,
If you add a minimum height it’s going to be consistent across all devices, it wouldn’t be good if the theme removed this minimum height automatically.
I see you are using the min-height so you can have a column with a background image, there are 2 ways you can fix this:
1. Remove the min-height from the column with the text and enable equal column heights in the row settings – https://cl.ly/pgYK – the equal height function in the VC will reset on mobile.
2. I think it’s overkill to do things this way (having a background instead of a static image and using min-heights). I would recommend just inserting an image on the left and the text on the right and not using any min-height options then to vertically center your image and text use this row setting – https://cl.ly/ph0n
Regarding your second question…I don’t understand what you mean the full-height row should be full-height on all devices and it looks good to me when looking at your site. If you can share an example of another site that you think looks better so I can compare that would be very helpful.
- AJ
Hello AJ – I don’t seem to be able to access the support pages https://wpexplorer-themes.com
I’m getting a 403 Forbidden error, but I haven’t had a problem before.
I’m looking for instructions on using a custom font with Total (font format: .woff, .woff2 .eot)
Thanks Pete
Hi Pete,
This means that our server firewall has blocked you, generally this happens if you are trying to spam our server but it could also just be an issue with your specific IP address being part of some sort of known “bad” IP’s list.
If you can tell me what your IP is I can ask my hosting company (WPEngine) to white-list it so you can access the site.
In terms of using custom fonts it’s going to be the same no matter the theme you use. You need to upload these to your child theme and include the CSS for your custom font in the child theme (or use a plugin)
Now if what you want is to remove all the Google fonts if you don’t need them anymore there is a setting in the main Theme Panel to do that. And if you want to include your custom font in the dropdowns under Customize > Typography then you can like this:
function wpex_add_custom_fonts() {
return array( 'My Custom Font' ); // You can add more then 1 font to the array!
}
- AJ
Thanks very much AJ – all was fine with the support pages until today
My IP is: 109.150.141.133
Thanks for the custom font advice – this is for my next job when I will be using Total again for sure! I’ve not used a child theme before but from what I’ve read in your support info before it shouldn’t be difficult for a novice like me?
The fonts will be in any of these formats – .woff, .woff2 .eot – are these all pretty standard/compatible with Total?
Thanks Pete
Hi Pete,
For some reason are server is showing that this IP address had 201 bad attempts to access our site. If you are using a PC I would highly recommend just doing a quick virus/malware scan. Also if you are using an addons for your browser to double check and make sure you don’t have any sketchy ones active.
I did white-list your IP though so you should be able to view the site now.
In terms of font formats, it doesn’t have anything to do with Total you just need to make sure you are using the correct formats for websites and the ones you mention are the right ones As long as its a “web font” it will work.
And yes using child themes is very easy – http://wpexplorer-themes.com/total/docs/child-theme/
Thank you for considering purchasing a license of Total for your next project! Repeat customers really helps keep me going
- AJ
Thanks AJ – we only have Macs in the house but I ran a malware scan just to check and found nothing – also checked the addons – thanks very much for your help. And thanks also for white listing me, I can now see the support docs.
Can I ask a licensing question? I’m nearly ready to hand the site over to my client – if they buy a Total license can I simply change the license purchase code on that install, so I can then continue to use my license for the next project – and so on?
I’m glad you can see the site now, that’s very strange you got blocked but I’m sure you are not trying to hack us
Regarding licensing…
Yes! That’s the best way for the licensing. This way if they buy their own license they will have access to support so you can leave them alone and if they need help in the future or have any bugs they can ask me or my support staff. Unfortunately not a lot of developers do this, they leave their clients “in the dark’. I thinks awesome that you have thought about this, it shows that you really do care about your clients.
As long as each website using the theme has their own unique license that’s what matters. It is expensive to run a shop (marketing, support, hosting, etc) and Envato takes 30% of each sale plus a fee and taxes takes another 30% – so it’s important that customers are following the license agreement so that my business is profitable and I can continue making Total better and better!
- AJ
Hi, I’m having a problem with the Total Image Grid element – I can’t add a new image to an existing gallery. I edit an existing Image Grid, then click the + to add another image, it opens the ‘Add images’ dialogue box, and I select the additional image I want added to the grid from my media library. It then hangs on that screen, and doesn’t add the image to the grid. Is this a problem with the WPBakery plugin? I’ve updated to the latest version (and am also running the latest version of the Total theme), but the problem is still happening.
Hi,
This is most likely a server issue, your server may have a setting that is maxing out the number of items that can be requested. And it wouldn’t be an issue with the plugin because the media library is part of WordPress core.
If you can access your server error logs and let me know what error you get when you try and add an image it would be very helpful.
Or you can submit a private ticket with your WP and FTP logins so I can look for you – https://wpexplorer-themes.com/support/
By the way…this normally only happens when trying to add a bunch of images to the image grid. If you are adding a ton of images I highly recommend you check out the “Real Media Library Plugin” which is premium but it can save a lot of time and makes things very easy when dealing with a bunch of images. I added integration in the Image Grid module for it – https://wpexplorer-themes.com/total/docs/real-media-library-integration/
This way if you want to add images to a grid you just upload them and categorize them, no need to even access your page with the gallery on it
- AJ
Revolution Slider-Addons,
Hello, I noticed that your version of Revolution Slider did not come with the available add-ons. I need the Typewriter Addon, How can we get it please?
A visit to their site asked to have purchased the plugin addon, but I think it would be great to have it bundled in your theme folder.
Hi,
I would love to include it in the theme, unfortunately these are “premium” addons and they are not available with the Slider Revolution extended license (the license to bundle a plugin with a theme). The only way to access the premium addons is to purchase a separate license. This is how it works for any theme with the bundled plugin (if another theme is including them, they are breaking the rules and their theme can be removed and they can be banned from the marketplace).
- AJ
Are you still offering updates for the Layer Slider?
I was hoping to see a President’s Day promo 
Hi,
There was a President’s Day promo – the theme was on sale for $30 for 48 hours. Unfortunately, because of how this marketplace works we don’t have access to our customer’s emails so there is no good way for us to let our customers know about the sales. Be sure to follow us on twitter – https://twitter.com/WPExplorer – to keep track with any future sales, tutorials, news, etc.
And yes I do still update the plugin when doing theme updates. There is a newer version I believe isn’t included yet but will be added in upcoming 4.6. If you want it now, I can send it over. Simply submit a private ticket – https://wpexplorer-themes.com/support/
- AJ
I think it was the day after President’s day and it was a regular price – just my luck! No worries, I will wait for the upcoming 4.6 to get the updated layer slider…thanks!
Sorry you missed it Be sure to also follow our newsletter we send out good articles, new theme releases, free themes and sale notices there – http://wpexplorer.us1.list-manage1.com/subscribe/post?u=9b7568b7c032f9a6738a9cf4d&id=7056c37ddf
- AJ
Hi team Totaltheme, i love this theme so far for it’s developer friendly functions, however, since it is developer friendly can you add a functionality that i can add PHP code in Custom Actions section for all the hooks available there? This is only the lacking and i will consider it as best theme if you can allow it to add PHP codes in Custom Actions Hooks. Very much appreciated if you can help me with this please. Thanks
Hi there,
This is AJ the theme developer, I’m glad you like the theme!
The problem with adding PHP in the custom actions is that the only way to make it work on the front-end is using the eval function – http://php.net/manual/en/function.eval.php – which is not a secure plugin and can leave your site vulnerable – https://cl.ly/pgdB
There are some plugins out there that let you save snippets/code on your site without using a plugin but I highly recommend against them. If you are using one of these, I urge you to re-consider.
Security is a primary concern over convince. So if you need to add PHP to any hook then you either want to use shortcodes in the action hooks (so the php will be added elsewhere for the output) or you would need to use a child theme.
It’s very very easy to use a child theme to add code to the various hooks – http://wpexplorer-themes.com/total/docs/action-hooks/
If you aren’t sure how the link above has some examples but you can always ask me and I can help show you how.
- AJ
Hi I am working on my website using this theme and I am having a few issues that are probably really easy to fix but I am not the greatest at wordpress.
Here is the site: http://ipltest.mykansaslibrary.org.php56-26.ord1-1.websitetestlink.com/
My issues are 1.) The header image I am trying to have the tri color bar span all the way across to the light blue so there is no white space on either side of the header image.
2.) For the Footer bar that is dark blue there is a lot of empty space after the copyright text and I can’t figure out where to shrink that down.
Thanks for the help, we really love this theme, and don’t make fun of our sliders they are placeholders I made to pick on our staff. 
Hi there,
1. The boxed layout has an inner padding by default which is why it’s not expanding all the way. You can remove this with a little CSS like this:
body.boxed-main-layout #wrap .container {
padding-left: 0 !important;
padding-right: 0 !important;
}
http://wpexplorer-themes.com/total/docs/making-css-edits/
2. Widgets have a default bottom spacing so if you have multiple widgets on top of each-other they don’t touch. But you can again remove this via CSS like such:
body .footer-widget { padding-bottom: 0; margin-bottom: 0; }
- AJ
Thanks, this worked out great!
I create tables on the website but It seems not responsive to tables…
Hi,
The theme doesn’t have any built-in table styles because it can conflict with 3rd party table plugins, e-commerce plugins or other plugins that use tables. But I can help you add some CSS to your site if you want to target your tables, can you share an example?
- AJ
