21577 comments found.
Hi, I’m interested in buying your template. But, first of all, I’d like to know about the product.Just to make sure, is your template including Visual Composer? And one more thing, can I install Yoast SEO plugins without conflict with your template?
Thank you.
Hello,
We are using WPBakery Page Builder plugin (formerly known as Visual Composer). Not to be mistaken with Visual Composer Site Builder.
The7 is fully compatible with Yoast SEO.
Hi, thank you for answer my question. I’m sorry for I didn’t update about Visual Composer. Do you mean WPBakery Page Builder is the same with Visual Composer Page builder?
Thank you.
Yes, It’s a bit confusing 
1.1. First there was a Visual Composer Page Builder. That is the premium plugin that The7 comes with: https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
1.2. Then it was renamed to “WPBakery Page Builder (formerly Visual Composer)”
2. At the same time Visual Composer Site Builder was released: https://visualcomposer.io
Ah I see. Thank you for the explanation.
So, if I’m not mistaken, if I buy The7 template, I will also get WPBakery Page Builder that included on the template?
Thank you for your fast response
Hi,
Yes. But note that bundled plugins licensed differently from their standalone counterparts: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
I see. thank you very much for your answer I already purchased the theme. Have a nice day
Thank you for the purchase. Should you need any help with the theme – please don’t hesitate to get in touch with our support at support.dream-theme.com
Hi hello, Im just curious, can I use the theme for two website or not? I have 2 website and want to use the7 theme. But I dont know if I can use the theme on both web.
Hi,
All themes on ThemeForest requires 1 license per 1 site: https://themeforest.net/licenses/standard
Thank you for the answer.
You are welcome
Hi Hello again I used your theme on one of my web and it looks great! You have so many pre-made web demos and it helps me a lot! Since all themes only can be used on 1 site, I just wonder, how can I use your theme on another website because I really like your theme.
Should I buy it again to get another license?
Thank you
> Should I buy it again to get another license?
Yes. That’s how all themes on ThemeForest are licensed: https://themeforest.net/licenses/standard
I see. Thank you for your fast response
You are welcome!
Just curious why your site would get such a slow speed rating? How would you suggestion someone improve this for their own site? https://gtmetrix.com/reports/the7.io/jX0EcEr1
Hi,
Because we do not optimise demo content on our pre-made websites: that would be a wasted work as people will change it anyway.
Is there anyway to see the design wizard in action? Like a youtube video showing off the features?
Hi,
Unfortunately no. But I will forward your feedback to our guys – a screencast would be really nice to have.
I need to disable portfolio, teams, testimonials, photo albums and slideshows. They are not required in my website. So how do I disable them so that the junk JS and CSS files or functions are not added to my wordpress.
Hi,
You can disable them under The7 > My The7, in the “settings” block. Or simply de-activate “The7 Elements” plugin.
But that will disable all the other features of The7 too?
As mentioned above, disabling unused post types under Settings block allows to selectively disable features.
What sort of product icon options do you have for ecommerce theme? The 7 store is a great looking theme but would love to change the icons to something more sleak like what nitro has: http://nitro.woorockets.com/niche-02/product-category/clothing/t-shirts/ which adds the quick view and added to cart within the image. is this possible with the7?
Hi,
Changing icons will require a bit of custom CSS code.
BIG CONGRATS DREAM THEME FOR HITTING THE BIG 100K +
Hi guys the update caused problems with my site too. Menu there but no pages shown
> Menu there but no pages shown
We are not aware of such issue..
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Will send a ticket. For now I have uploaded the previous ticket. Or should I update to newer version first?
No need for a new ticket it you already re-opened older one.
BIG CONGRATS DREAM THEME FOR HITTING THE BIG 100K +
Hi,
Thanks!
Hello
I have an error in the template. When I put the background of the title and assign a measure is respected in all devices except the mobile. I attach 2 images so you can see the error.
Image website: http://prntscr.com/iicloj Image mobile: http://prntscr.com/iicl43
How can I make the image looks bigger on mobile devices?
Thank you.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi there,
I have a problem, my thumbnail in Woocommerce are croped, i’ve found an issue, i need to go on WC settings and disabled the hard crop but i don’t have the display setting with The-7, there is a message who display : “Looking for the product display options? They can now be found in the Customizer. Go see them in action here.” but if i click on it, I come across an error page
Can you help me pls ? Thx
Hi,
All should work fine with the newest version of theme. Please update.
If it will not help, please submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
WARNING DO NOT INSTALL LATEST THE7 THEME UPDATE, I JUST LOST A DAY’S WORK BECAUSE I HAD TO RESTORE FROM BACKUP.
Hello,
Latest update is a couple of lines of code fix for thumbnails. There not even a slightest chance it could somehow influence your work..
Please get in touch with our support and describe the incident in details – they will take a look into the issue and advice accordingly.
Hi. First let me explain what I want. I have client A, B, C in Partners,Client section. In portfolio section I have a flyer, a brochure etc. It’s possible on the client page to appear only the projects from his work?
Now on client page I can have only a logo, and it’s weird
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Good evening, We have just completed the latest updates about 2 hours ago. Since the update some of our product images are not visible. What should we do to correct this immediately? We are losing sales due to this issue and would appreciate any help you could provide.
Thanks
Found the issue. It seems the update doesnt play well with YITH WooCommerce Badge Management. Disabled the plugin for now.
Thanks
Hi,
Thanks for the report – forwarded to our dev team.
Was the YITH WooCommerce Badge Management plugin working correctly before the update though?
A quick update. There was a change in the WooCommerce – not only in the theme. It is possible that issue is caused by it.. or it is a combined issue of WC+The7. We’re investigating it.
How do I add this google ad conversion call (gtag_report_conversion) to our submit button on the contact form? We are using the business site
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi Dream-Theme, I’m using your child_theme with Loco Translate Plugin. I was able to translate my site in german, but I can’t find out where to change “related posts”. I’ve tried everything but it won’t translate. Do you know how to make it work? Thanks.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Per the user’s guide, in order to create an album, I should navigate to “WP-admin > Photo Albums > Add new Album”. I have no such menu: Photo Albums. I am running latest Wordpress and your latest theme. Help?
Hi,
1. Install “The7 Elements” plugin under WP-admin > The7 > Plugins.
2. Enable “Albums” post type under WP-admin > The7 > My The7.
Hello team,
i would like to aska bout the THE7 theme, and the page setting – margin top/bottom. It’s not working at all then i set some top or bottom margin in page setting on right sidebar. Also right sidebar is stucked to the top position, even after changing settings, i am having problem with stucked sidebar at top: SCREENS: https://postimg.org/gallery/2dt66px8k/
Thanks
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hello what are the image dimensions for mobile logo using small shop theme? The theme is not resizing the desktop version of the logo and it is overlapping onto the menu.. the user cannot navigate the website. Also the cart pop up when adding products is not mobile responsive and hangs half way off the screen.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello I do not have a problem. I just need to know the Mobile Logo Dimensions for Small Shop. Pixel height and width.
Please get in touch with our support – they will consult you about it.
Am I going crazy – there seems to be no way to set by default whether all pages have a sidebar or not? Surely you don’t have to set side bar at page level every time? Can’t find anything in Documentation. Thank you!
Hi,
Yes, it’s a bit unobvious. It can be done by using “Settings Presets” metabox: http://guide.the7.io/user-guide/general-guidelines/default-post-settings/
Well done Dream Team over 100,000 sales – keep up the good work.
Pete
Hello Pete,
Thanks!
Since the last updates of The7 Theme the Slider Revolution does not work. It happens to me from a few days ago and since I have been updating the templates with your latest updates. I hope you fix this problem soon. It happens to me at https://www.viajarsiningles.com/ Greetings and thanks!
Hello,
There’s a JavaScript error on your website. Which does not look like to be related to the theme.
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
