23243 comments found.
Hi, is there a list of plugin included? Ty in advance
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you will find all these plugins showing in the screenshot with the Theme package: https://prnt.sc/ijyhei
Thanks.
Hi,
Please go to Appearance >> Theme Options >> Woocommerce >> Single Product and change the variation style to dropsown your issue will solve.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for help.
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
WPBakery backend editor has stopped working with the latest theme update. Any ideas why this is happening please?
Hi,
It is working perfectly fine at our end there may be any third party plugin confliction at your end so please try once after deactivating your site all the third party plugin hope you will not find an issue if yes then contact us through our support system we will check and solve it for you.
Thanks.
My support has expired but just want to share issue that I encountered. The latest update (4.2) caused the letters in main menu, widgets titles and at some other locations in my website to disappear but I can still click on it. Reverting to previous version (4.1.5) fixed this issue. I have been updating the same way since using this theme that is by using envanto toolkit and reverted by using the backup that this toolkit created.
Hi,
Please try once updating your theme via CPanel hope you will not find an issue and please take a complete backup of your current theme before updating.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme) 2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme) 3. Upload the latest zip file of the theme there in wp-content/themes. 4. Extract the zip file of the theme there. 5. Go to WP Admin Panel >> Appearance and activate the theme there.
Your theme will be updated easily.
Thanks.
Hello,
I have recently purchased your theme.
Now i am trying to access support item but i cant you can see this here—https://prnt.sc/ijggfg
where can i find online documention to get start off???
Thanks in advance
Hi,
There was little issue with our support system yesterday and we have fixed it. So please once again try to open the support system hope you will not find an issue.
And you can find the documentation here: http://www.newsmartwave.net/wordpress/porto/documentation/
Sorry for the inconvenience you faced.
Thanks.
Thank You
Hi, when I click “add to whislist” and then “remove it” (in product detail) it redirects me to the main page and the product stays in whislist. Can you tell me where the problem might be? Thx
Hi,
We have tested our latest Theme and do not find this issue the issue is at your end so please try once update your theme to the latest version and then disable all the third party plugin at your end then check your site hope you will not find an issue if yes then we need to debug your site but after extending your support extension because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello to all Give your friends time to find and fix the problems. There are no perfect Theme without errors Even WordPress and Woocoomerce also want time to fix. Hurry upgrades are causing these problems. Give it a little time to get things right Thank you
Hi,
Thanks for sharing such a nice and valuable information with the customers
Please tell me how to make inactive the blocks on the left side: Price Range, Colors, Sizes. I want these blocks to not be visible on the left, since my products doesn’t have such characteristics. Thank you
Hi,
You can remove/disable those blocks from Appearance >> WIdgets. Please see this screenshot for better understanding:http://prntscr.com/ijs6cl
Thanks.
I am trying to receive support and your help for a few days now and it is very urgent and you are not helping me!! I need help today this is outrageous my website looks bad !!!! I have talked to you over email and said that I can’t update link colors and logo in sticky menu – it wont “read” the changed in theme options under skin > main menu > Link Color in Sticky Header. and under general > logos > Logo in Sticky Menu. You have told me that this is permission issue but this isnt true, because I have changed entire css folder to 777 (tried 755 also) permission as you tols me. PLUS – I have provided you my login details and you havent helped me. THIS IS URGENT! please!
HI,
As we told you in your ticket reply that when you are saving theme option than your files revert 644 permission please fix it with the help of hosting provider you need to fix/allow 755 for working THeme Options and you said that you are a developer and you have access to your CPanel and you allow 775 Permission to the CSS files but dear we again debug your site and finds when we save anything from THeme Options then your files permission revert back to 644 that is why you won’t able to change, It look likes that your server has some restriction on your account and it only works with 644 permisiion that is why we told you to contact your hosting provider.
And please contact us or reply to us with your ticket.
Thanks.
Hello support don’t work i have problem and i submit a ticket with product tab(video attached ) please reply me asap
Hi,
Please be patience once your ticket will be solved you will be notified by giving the reply of your ticket until that please be patience.
Thanks.
Support dont work, VERY SERIOUS ISSUES WITH THEME UPDATE !!!!!!
Hi,
There was little issue with our support system yesterday and we have fixed it. So please once again try to open the support system hope you will not find an issue.
Sorry for the inconvenience you faced.
Thanks.
Bad Service, Stay away. Spend your money somewhere else. Horrible Pakistani Company.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
You need to refund my money NOW!, you guys are amateurs. This is my refund request link.
https://themeforest.net/refund_requests/475bf877-77c8-43a2-af67-b292b33c19ed?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=refund_request_received_buyer_notification&utm_term=sysemailHi,
Sorry to say that but we have only provided support here for Porto WordPress, not for Magento. So please contact Magento support here: https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments
Thanks.
after last updated theme my website crashing …... Support website not working?
Hi,
There was little issue with our support system yesterday and we have fixed it. So please once again try to open the support system hope you will not find an issue.
Sorry for the inconvenience you faced.
Thanks.
Support website not working?
I cant save anything i change in my Porto theme option. Version 4.20
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
OR
That is the cache problem, The best practice is when you are in development mode then disable all the cache plugins on your site and server too and remove site and server cache then finally check your site after removing the browser cache. hope your issue will solve if not then contact us through our support system so we will check and solve it for you.
Thanks.
your support websites “ticket site” is not working. Im getting a “This site can’t be reached”
Hi,
There was little issue with our support system yesterday and we have fixed it. So please once again try to open the support system hope you will not find an issue.
Sorry for the inconvenience you faced.
Thanks.
Hello Support – Support is OK the way you provide. here is some suggestion.
Please let the customer know how you have solved the issue, so that they solve it at their end if the same issue arises in the future.
Custom CSS becomes un-manage able after sometime and it should be kept only very special/advance need common option should have options in the theme options panel it self.
Many Common options are missing (not offered) in the theme option. Skin Option for Margins for Logo in Header/Menu Option for Mobile Logo Color/Font – Background / Text – Body Header etc. for included/supported plugins eg. woo-commerce – For Product Name, Price, Both Descriptions, Tabs, Side Bars, buttons etc. Custom Tabs Options – Content – Colors.
Plugin Specific WC Mobile – Option to enable shop link/icon on the menu Columns for Desktop and Mobile
I am now learning your theme and had started experiencing it (I also use AVADA and I appreciate the way have offered the option for theme elements and plugins)
Can I aspect full dark theme Demo
I would like to suggest you to have a skin option for Light and Dark Skins in future update.
Warm Regards Shishir
Hi,
Thank you dear for sharing your experience and suggestion with us.
I am forwarding your suggestion as a feature request to our development team and they will look through it in next coming updates.
Thanks for contacting us
Ola accurate Oporto | Responsive WordPress + eCommerce Theme v.4.1.5, anyone can help me here I will be grateful
Hi,
Can you please share the issue you are facing with us.
Thanks.
it is possible to make instead of a order now to maken an call me button or make an appointment button? I want to show maybe products without prices and i want to call them if they want.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but you can not make call button but if you want you can change product page to catalog page and hide add to cart button and price and wishlist as per your requirement. Please see this screenshot: https://prnt.sc/ij13d8
Thanks.
