Hi,

Your ticket is still open and please create a new ticket for every single or two new issue. because if you create a single ticket having 10 issues in it then we need to solve one by one because we need to solve other clients tickets as well that is why we recommended creating a fresh new ticket for every single new issue you will face.

Thanks for your understanding.

Hi,

Our Theme is fully responsive Theme and it works perfectly fine at our end. The issue is at your end so we need to debug your site so please contact us through our support system with your site WP Admin Logiundetails so we will check it for you.

And Sorry but you can not change complete site look on mobile it always work on the providing Theme Options. You can find some changes you will be made on the shop page from Appearance >> Theme Options >> Woocommerce >> Product Archive >> Shop Page product Column on mobile etc.

Thanks.

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change color value as per your requirement your issue will solve.

Hi,

We are working on your ticket and soon you will find it resolved. The issue is at your end and it is working perfectly fine at our end so finding an issue at your end is bit difficult and we need to solve all the other tickets as well so please be patience once your issue will solve you will find the reply of your ticket.

Thanks for understanding.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And the purchasing and selling of the products are in Envato hand you can contact to Envato about it here: https://help.market.envato.com/hc/en-us

Thanks.

Hi? All the comments has an answer, but my comment is ignored! What happend?

Hi,

This is an agent from the Porto Customer Support team with an update on your request – I just want to apologize first that my reply comes a little late.

Please go to wp-content/themes/porto/inc/functions/shortcodes.php and find the below-given code in that file and remove it your issue will solve.

vc_remove_element(‘vc_zigzag’);

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Thanks for using Porto.

We removed visual composer add-on since 4.0 release. We will still try to add compatibility with VC AddOn(but we forgot in 4.2 release), but please keep in mind that we will not take care on it later.

Thanks.

Hi,

Sorry to say that but here only provide support for Porto WordPress Theme you can contact to Google Maps Support here: https://support.google.com/maps/?hl=en#topic=3092425 they will provide you the best solution for that.

Thanks.

Hi,

Sorry to say that but here we only provide Support for the Porto WordPress not for any other Theme or Plugin and you did not purchase our Theme so please avoid to write this kind of comments here. Please share your experience with the team/developers of your purchased Theme.

Thanks.

Hi,

Unfortunately, it’s difficult to proceed refund once you downloaded the template. Thanks for your understand.

And we have tested our latest Theme and do not find the issue you are talking about the issue is only at your end although we also provide you the video or your site working perfectly at our end.

Thanks.

Hi,

Can you please share your Live site URL with us.

Thanks.

Sure….www.flavourcraft.co.uk please note it is in development

Hi,

Your site is on maintenance mode we are unable to see your site.

1. For changing Phone icon color please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and set its color value as per your requirement your issue will solve.

2. You can set the cart color from Appearance >> Theme Options >> Skin >> Minicart. Please see this screenshot for better understanding: http://prntscr.com/im6man

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Я работаю на клиента, и то что у вас творится на мобильном устройстве с вашей темой это отвратительно, я лично ни когда не куплю вашу тему и ни кому не дам рекомендацию, ребята очнитесь на дворе 2018 год и то как выглядит ваша тема на мобильном устройстве это беда. Я даже Вам написал, хотя это бред так как тема должна работать из коробки. Ребята из России не берите тему много проблем а что бы получить ответ на вопрос как сделать продукты на главной в один столбец и надо будет доплатить и получить расширенную поддержку это бред я таких разработчиков темы еще не видел. Желаю вам удачи и пожалуйста создавайте хороший продукт а не гав..

Hi,

Sorry to say that but here we only provide Support for the Porto WordPress not for any other Theme or Plugin and you did not purchase our Theme so please avoid to write this kind of comments here. Please share your experience with the team/developers of your purchased Theme.

Thanks.

Hi,

You need to follow the newly released Woocommerce 3.3.3 change image size rule and after that, you must need to regenerate the image thumbnails your issue will solve.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and set its value as per your requirement your issue will solve.

Thanks.

thank you, it worked

Most Welcome

If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us. Have a great day

Hi,

Please download the latest translations files from the below-given link and upload it to wp-content/languages/themes your issue will be solved.

Thanks.

Thanks.

Most Welcome

If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us. Have a great day

Hi,

Do not understand your issue properly please explain it more clearly.

Thanks.

Hi,

Please go to General >> Settings >> Reading and set the number of item or post show on the pages. After that settings, you will find the pagination on the event, member and portfolio pages.

Thanks

Hi,

Sorry for the inconvenience but we are working on our demos that is why it is showing like this.

Please see the demos by clicking on the below given links:

1. http://www.portotheme.com/wordpress/porto/shop14/ 2. http://www.portotheme.com/wordpress/porto/shop16/

Thanks.

Hi,

Please follow the steps given below to update your theme hope you will not find an issue.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Thanks.

hello again.

I did the update process many times and rollback and the problem exists.

Thanks Kostas

Hi,

Please contact us through our support system with your site WP Admin Login details so we will check it for you.

Thanks.