Hi coopermyth! Unfortunately is not possible to debug just in words and I saw lot of users with reCAPTCHA. Have you followed this? https://contactform7.com/recaptcha/

Hi MXDmedia! No sorry there is not an option for this, social share module is available only as single posts template part, but if you have created the blog posts with VC you can use the Share module: https://undsgn.com/uncode/features/social-share/
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi! What theme version do you have? Please check if you have a version prior to 1.7.x and the problem described here for 1.6.4.2: https://support.undsgn.com/hc/en-us/articles/214092169-Patches-Fixes

Thanks for your quick response! I’m using uncode 1.7.5.

Hi! I thought this was the old issue with Chrome update. Have you some extra plugins? I think for the same issue some plugins create a problem, as you can see it’s not possible to replicate the issue on our demo and at the same we don’t have other reports, can you please check? https://undsgn.com/uncode/pages/about-minimal/

Hi Hot-Shot! This is the same from version 1.0, when you modify the mobile view the sum must be 12, you cannot move other columns on another row, I suggest to hide the section and show another designed for tablet, I hope this helps!

Thank you for getting back to me so quickly.

I figured out a CSS workaround that worked for me in creating equal height columns.

• Works for 4 columns that stack 2 and 2 on tablet (each column is set to Responsive>Tablet 6/12).
• Also works for 6 columns that stack 3 and 3 on tablet (each column is set to Responsive>Tablet 4/12).

/* Apply a class to row (example "height-fix"). */
.height-fix .row .row-inner .uncol {
    height: 100%;
}
@media (max-width: 959px) and (min-width: 570px){
.height-fix .row .row-inner .uncoltable {
    height: 300px; /* Adjust to match your tallest column */
}
}

Hi Hot-Shot! Nice workaround even if you need to specify an height manually, anyway thank you for confirm!

Hi hsen284 and thank you for appreciate Uncode!
We don’t promote Uncode as RTL theme (the compatibility will be announced pretty soon). Anyway don’t worry! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Please open a ticket and tell here the ticket ID so I can check and help! Thank you!
https://support.undsgn.com/hc

Hi bomakalu and thank you for appreciate Uncode!
What you mean exactly? Do you refer that you have some bugs or that the native WordPress dropdown menu is not available when you use the Content Block method with custom layouts? This element is available only in the native WooCommerce loop as you can see from our demos but you can include a sidebar and use the WooCommerce widget (range price etc etc) also with a custom layout.
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi SukkoWK! What you mean with “mobil background size option”, the Related Products don’t have a background, can you please explain what you refer exactly?

Sure! Im stuck with 2 diferent “problems” . 1: The realted products caraousel in the product page, i cant edit the overlay and colors of it. (thats one ) 2: I have a video background for the desk version, and an image for the mobile version, but i cant resize or configure the image to fit properly in the mobile version.

Thanks for the time and btw the theme in general is freaking awesome, i love it!

Hi SukkoWK! 1. This is a default and it’s part of the template, we never show in our demos that you can modify it, if you need a different layout you need to use use some CSS code or use the Content Block with the same method described here: https://support.undsgn.com/hc/articles/214005985
2. Sorry really not possible help you in words, please share your site URL, anyway the image should covers the available space if you have properly applied a Poster image to the video: https://support.undsgn.com/hc/en-us/articles/213459489
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

If you choose single product on Safari then the menu bar is missing.

Hi! This plugin over compress the JS files and you end with an error: https://undsgn.d.pr/KSfAG2
Anyway as told in first message the problem is that this server is slow in serving images, in fact when loading an image is possible to see the loading steps (here is just the image, no theme, and you can see the loading progress that mean the server is serving medias slow), this images should load in no time (it’s just 153KB): https://undsgn.d.pr/CXto8t
PS: Unfortunately it’s not possible help you privately (site logins etc), when you buy an item on ThemeForest you have 6 months of support included, we are always happy to help users with support expired but this need to be done here, we as author have also to abide by the terms of contract with Envato which is to the customer and marketplace own interests, otherwise this legitimate all users to expect private support also with support expired. Hopefully you can understand. As told we can help here or you need to open a ticket in our Help Center: https://support.undsgn.com/hc/en-us
Anyway I strongly suggest to try a better cache plugin, I don’t know this plugin but I don’t think it’s powerful as others and debug your server download times. I hope this helps!

Thanks

Hi thanks for getting back to me. I attach two images where you can see I am using the Yith wishlist plugin and a snippet to show the “add to wishlist ” under each product in the shop archive. in one I have shown you that the archive on both defaul shop layout and a block using isotope grid looks like. i have removed and image so you can see all the wishlist links lined up at the back.

I am using this code: https://businessbloomer.com/woocommerce-display-yith-wishlist-buttons-shop-page/

which works fine on other themes and on a default install i tried it on.

Thanks for your help as its v hard to get this to work with uncode

bo

Hello Bo! First of all, please enable WooCommerce hooks on `Theme Options -> Extra -> WooCommerce`: https://undsgn.d.pr/ujJQvP

Then replace the function you found with this (I have used an earlier hook):

add_action( 'woocommerce_after_shop_loop_item_title', 'uncode_support_13373220', 97 );

function uncode_support_13373220() {
    echo do_shortcode( "[yith_wcwl_add_to_wishlist]" );
}

Let me know please. Best

I will try this as soon as able and get back to you. thanks for the great feedback and info. more soon >>

Hi janleah, thank you for support and thank you for sending us your customisation too! If you like our theme and our support don’t forget to rate the theme 5 stars from the downloads page, this will helps us a lot to grow and allows us to continue the development of our theme! http://www.themeforest.net/downloads

Hi turnit! No sorry I have no idea just in words, we need to check your website to debug the issue but it seems to me to odd, when you hide or show a row this work smooth in any device. Btw please note that with Slides Scroll you can only hide or show inner rows, not primary rows: https://support.undsgn.com/hc/articles/115005344505
Anyway don’t worry if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi, thanks for the reply!

Tried to hide the outer rows. Will try to hide only the inner rows.

Regards

Never mind, I found it

Hi danimarino! Sorry for delay and thank you for confirm!

Hi, you just need to follow this article ( https://support.undsgn.com/hc/en-us/articles/213459529 ) and set the feature image from your category editor.

Hi famadeoluseyi! Don’t worry if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hello Dan, if you talk about images in the main Shop page you can set from “WooCommerce Settings”, I rolled back to previous version of WooCommerce (2.6.14) and of Uncode and it seems they never respected the aspect ratio. This is a test with ratio set to 1:1, Uncode 1.5.1 and WooCommerce 2.6.14: https://undsgn.d.pr/h59uVo

If you talk about something else just let me know.

About Content Blocks: if you create a Content Block with a Post Module inside it and set its option “Automatic Query” to true https://undsgn.d.pr/v7k0el you can decide the ratio of the images together many other options and use it for Shop page and other product archive pages by selecting it on “Theme Options -> Products -> Content”: https://undsgn.d.pr/QCbzft In this case reserved widgets will be displayed without problem: https://undsgn.d.pr/xUUX75

Let me know, best.

Thank you, that is the perfect solution. Solved my issue completely.

Brilliant support yet again!!!

Hi Imagesofdorset, thank you for confirm and thank you for note this problem!

Hi MetalPotatoUK and sorry for delay! You hit the only actual know issue with 1.7.5, please check at the top of this article: https://support.undsgn.com/hc/en-us/articles/214092169

Thank you for providing a patch.

Thank you for confirm!

Hi Soundlabor! All these layouts are created using the options you find in the Block tab (available for Posts and Media Gallery modules):
https://support.undsgn.com/hc/en-us/articles/213456849
Remind that if you need to customise and archive page you follow this article and use the unique Content Block method: https://support.undsgn.com/hc/articles/213459549
Here 2 video tutorials I suggest to check:
https://support.undsgn.com/hc/articles/213460029
https://support.undsgn.com/hc/articles/214006505

Hi fabianenzensperger! You can follow this article: https://support.undsgn.com/hc/articles/214002745
If needed more customise option you can follow also this: https://support.undsgn.com/hc/articles/213459549
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately (or at least use an account that bought the theme)! Thank you!
https://support.undsgn.com/hc

Hey, Thanks for answer. But i mean this for example: https://undsgn.com/uncode/features/thumbnails-options/ Where kann ich Einstellen wie das Thumbnail in the grid looks like?

Hi! Please when asking support questions use an account that bought the theme: https://undsgn.d.pr/peqVQe

Hi harmon_bro! We are sorry but Uncode was designed in the browser and PSDs files are not included.

It’s only showing up in Chrome

Hi opwann! We need to check the live page not a screenshot, this way is not possible to understand where this tiny line come from, are you able to replicate in our demo too?