8584 comments found.
How to use X on a test site, it will fully work?
Hey There,
We allow to have one staging and one live site validated so you can develop your site on a dedicated environment without any problems.
Thanks for the reply.
You’re welcome.
Hi there,
Overall I really like this theme. Now that my site is live I did realize that for users with only an “editor” role on the wordpress install – that they can not see/use cornerstone and are only presented the shortcode view.
Can you help? I don’t want to provide ADMIN access to all users but they need to be able to edit page content. Thanks.
Is the theme prepared for GDPR?
Hi There,
That would be a question for Envato who runs the marketplaces. They can be reached at support@envato.com.
Cheers!
No, it is a question just for you as a theme developer. If your theme does not meet the guidelines for General Data Protection Regulation (GDPR), all users of your theme may no longer reach users from Europe as of May 25. Failure to do so could result in high penalties for your theme users. That’s why I have to ask you, not Envato.
Envato keeps with relevant legislation that pertains to products sold on these marketplaces and will be the ones who ultimately determine the course of action, if any, for products sold here. We will also reach out and learn more about this proposal as it’s the first we’ve heard of it.
Wow, then you guys are in urgent need of action. Forms need checkboxes in whose labels a link to the data protection declarations is contained, Google Fonts may no longer be integrated, because Google tracks the IP’s, Youtube etc. may no longer be integrated without consent, Facebook sharing etc. becomes problematic. Comments may no longer contain IP’s etc. The problem is for all users of your theme who also have users in Europe (who doesn’t).
This is a matter with the end user, their jurisdiction, and what type of content they may use on the site. Many countries have varying laws that are pertinent to constituents in those geographic areas. As far as the theme goes, we are simply a design tool. What people build on their own site is up to them and not something we control as the theme. Please take the matter up with Envato as they will be the ones who can give you an answer.
This is odd, because many theme developers of premium themes are adapting their themes right now. Envato can’t help me either. It will simply mean that your theme cannot be used for customers in Europe and I will have to switch my customer using your theme to another one. Thanks for your answers.
That was not our answer, and Envato absolutely can help you as IF it is something that affects themes, they will be putting forth guidelines about it.
I have previously bought x2 X licences and was considering buying PRO. I was attracted to it because it appeared to be more customisable, especially when adjusting headers, which I found disappointing with x. However, there is a new version released of X and I am unsure which to go for. I have also encountered some very negative reviews of both X and PRO. I am a designer, who has a reasonable command of css and html. Any thoughts people?
Hi There,
Just a heads up that you have posted on our comments section which only we (Themeco) can reply to. Both are great products, and if you have any questions on features feel free to contact us directly.
Also, you can check out our recent customer reviews as well as reviews organized by month going back several years.
Cheers!
Hi. I have a cornerstone template . is there any change to convert it into a visual composer template. thanks for answer
Hi there,
Thanks for writing in. I’m sorry no, there isn’t. Any templates saved or imported are only compatible with Cornerstone and there isn’t a way to convert them.
odd how my comment has been removed???
Anyway does this still come with the modern events plugin.
and regards to The Grid plugin, is it a full version of Grid with a serial, as Grid requires a code, if you wish to make your own custom grids
Hello! when I try to upload to wordpress it informs me that my theme may not be valid. What would be the problem? I am doing a file drop of a compressed zip.
I have an active licence of X that I am yet to use of. I see at https://theme.co/cornerstone/elements/ where you have the demo of cornerstone elements two element types namely “Text Type” and “Cornerstone Cards” demoed but they are not demoed in the X theme shortcode demo at http://demo.theme.co/integrity-1/. Am I missing something or did I caught this while you are updating the shortcode demo at http://demo.theme.co/integrity-1/. I would appreciate your clarification on this.
Hi There,
A member of our development team would be happy to assist with any product support questions in our support forums. If you haven’t done so already, you can register for access or login then head on over to the support page of your account for further instructions.
Cheers!
Hi There,
I neither asked for support for my website nor did my question has got anything with registering. All I asked is why you don’t have these two element shortcodes “Text Type” and “Cornerstone Cards” in your demo on your public X demo at http://demo.theme.co/integrity-1/. Anyway, appreciate the canned response…
Hey There,
Your are asking a product related question and are a customer so you have access to our apex area and support which is the place where you can ask any questions you’re having. This comment section is mainly for pre sales questions.
Hi there, I purchased this theme a while ago and it was authenticated on the website that I abruptly lost and wasn’t able to revoke. Can you please in any way assist me in revoking the licence so that I can use it on my new host?
My themeco account does not show this licence listed which is why I can’t do it myself.
Hey There,
Please us our contact form here and send us your purchase code so we can take a look.
Done, thanks.
We will look into it as soon as possible.
Hello
I will need to make a presentation website for an international technology company (can you suggest me a template!?). Needs
a) a retractable menu for mobile
b) 2 or 3 column grid system
c) polylang multilanguage plugin compatibility (otherwise wpml)
Thank you for your help
Howdy,
Thanks for writing in! I believe you’ll find that all of those things are possible with any of our demos, which you can review here:
Take note of our Expanded Demos in particular, which provide all resources upon download to give you a huge head start.
Cheers!
Hi guys how are you?
We need to create a website for an investor presentation. The site doesn’t need to be functional and it only needs to have this layout on the top header and menu:
https://prnt.sc/iorzv9If we choose your template, could you help us customize it according to the description? We can give you the images/texts just to put them on the right place. They don’t need to work. We only need help with the top bar and menu. The rest of the site we can handle it.
We are just creating the look & feel of the site, but it needs to be as it is on the layout. Please let us know asap. Thanks
Hey there,
Thanks for writing in! Our product support is limited to answering questions about using the theme upon purchase, but any sort of setup would need to be handled on your own, especially when it comes to heavy customization to get a particular look that you want. We are happy to offer guidance in how you might approach an issue, but the ultimate implementation must be carried out by each customer.
Cheers, and don’t hesitate to let us know if you have any further product questions!
It’s hard to reuse a section on X theme. How can I save a specific section and reuse in other page?
Hi There,
Check out our new feature called “Global Blocks” as it helps you do exactly that. It’s explained on the Version 6 Changelog and this article from our Knowledge Base.
Cheers!
I can’t get logged into support. My email is info@expioconsulting.com help me out?
Hi There,
We don’t have that email anywhere in our system. Have you created an account? If not, you can do so here. If you have forgotten your login info, you can use the password reset on the account login page. If you don’t remember the email, you can contact us directly with your purchase code, and we’ll be happy to look up your account.
Cheers!
“X Theme” was the only Theme i bought (and i bought a lot) and never used it cause it seems to be too sophisticated for me 
Hello,
All of sudden the mobile menu on my website is not responding. the website is https://terrellgraham.com/
Hello,
This is likely caching related due to the recent update. Please see our “Update Guide” currently linked at the top of the notice within our member center:
https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62
If you have any further questions, please don’t hesitate to let us know via the forums online where our staff will be more than happy to help you out.
Hello,
All of sudden the mobile menu on my website is not responding. the website is https://terrellgraham.com/
Hello,
This is likely caching related due to the recent update. Please see our “Update Guide” currently linked at the top of the notice within our member center:
https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62
If you have any further questions, please don’t hesitate to let us know via the forums online where our staff will be more than happy to help you out.
hi i would like to know if i buy additional new licenses for the X will my support for older versions which are about to run out of support renew as well.
Hi There,
As we sell X through ThemeForest we must follow their rules with regards to item support which state that support is for 6 months unless a support extension is purchased. Updates will continue to be free. Let us know if you need anything further!
hi, the modern event calendar plugin pre-packed in your X-theme is updated at “v 2.1.0 – 14 September 2017”..... there are new versions already published by the author. When it will be the new version in the theme?
Hey There,
All our extensions are available through our automatic update system which requires X to be validated. Here is the link to our page where you always can see the most recent version that is available through our update system. MEC is available with the most recent version 2.5.0.
I just purchased this theme. When I go into your website to register it, I am prompted to upgrade to the “pro” version. So, is this NOT the pro version? That is a bit misleading don’t you think?
Hi There,
Pro is a completely different product than X, so it is simply a notice about it.
Cheers!
So it’s not “X Pro versions”?
Correct, Pro is a different product.
Ah ok. Was a little confusing
Happy to help!
Hello, I have a question before to buy your theme X I what to install the theme on a provisional sub domain for exemple; web.domain.com, until I build the website. And when I will finish to build the website then migrate all (include the theme) to the definitive domain, for exemple; domain.com Could I do this with the same licence ?
Yes sir We even provide a way where you can validate a development environment and production environment at the same time to make that process easier.
We look forward to working together!
Thanks for your quickly answer 
My pleasure!
