23243 comments found.
Hi I want to know that how can i enable product price on my shop’s page and homepage for product thumbnails and discount percentage option or if you have this option in theme or not ?
Hi,
First of all thanks for showing your interest in Porto WordPress.
And yes the product price is by default shown on the shop page and yes Porto WordPress has enabled discount percentage option in its Theme Option.
Thanks.
Hello, Thank you for your reply. One more thing i want to ask is that does your theme has the option for variable products to show discount percentage on product thumbnail ? I have a theme installed but it doesn’t has show discount percentage on variable product, but it shows it on simple product. I don’t know if i have explained it right but i hope you can understand what i am trying to say.
Thanks
Hi,
Yes, you can set discount for variable products using Porto WordPress Theme. Please see these screenshots: https://prnt.sc/ip75si & https://prnt.sc/ip75ti & https://prnt.sc/ip75rv we have used Woocoomerce plugin in our Theme you can read more about variable products here: https://www.xadapter.com/adjusting-the-price-of-variable-product-for-providing-the-discount-in-woocommerce/
Thanks.
Porto theme only shows 2 levels of sub menu in the header menu navigation. But I want to show 5 levels of submenu. How can I achieve this??
Hi,
You need to drag and drop the submenus like shows in this screenshot: https://prnt.sc/iohvqb and it is working perfectly fine at our end: https://prnt.sc/iohvrg
Thanks.
Since updating to the latest version of WP 4.9.4 and WooCommerce 3.3.3 the Featured Products slider no longer works – do you have a quick fix for this?
I have the latest Porto theme installed.
Thanks 
Hi,
We have tested it at our end and it works perfectly fine please try once after deactivating your site third-party plugins hope you will not find an issue if yes then we need to debug your site but after extending your support extension because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
how can i take complete backup of my wordpress site before updating ?
Hi,
Please use this plugin for taking backup[ of your complete site: https://wordpress.org/plugins/duplicator/ please read and follow the instructions written in this doc.
Thanks.
OK, my Porto Mini-cart shows item count in small circle, but when you hover over icon is constantly spinning and no info in cart. Is this a glitch??
Hi,
Please check that your Theme and Plugins are updated or not if not then update it and check your site after removing the browser cache.
OR
Please deactivate your site all third-party plugins because it seems to be the plugin confliction issue and check your site after deactivating third-party plugins hope you will not find an issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi P-Themes or anyone that can help. Been using the theme for while now and haven’t had any issue with it. Just recently we are unable to add more product gallery images – The popup doesn’t launch. This has started since updating the theme to Porto 4.2. Any clues and has anyone else reported a similar issue?
Hi,
Please check your site Porto >> System status and if there are certain labels having the red background then you have to solve those first.
Try to deactivate your site all third party plugins and then check your site after removing the cache.
Check in your browser console that is there any issue or not if it has then solve that.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi p-theme, we downloaded the latest version of the Porto and that has crashed our website. The WPBakery Page Builder stopped functioning properly after changing the files through cPanel and further change to pick to another theme temporary has crashed website. We need expedited help in order to resolve this issue.
Hi,
Can you please try once updating/installing the latest Theme by following the steps given below hope you will not find an issue if yes then we will do it for you.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements first.
Thanks.
Hi, How do I move the Add to Cart to below the product price? Thanks
Hi,
Please read this article: https://wisdmlabs.com/blog/reorder-content-woocommerce-product-page/ and change as per your requirement.
Thanks.
Hi,
Please read this article: https://wisdmlabs.com/blog/reorder-content-woocommerce-product-page/ and change as per your requirement.
Thanks.
when you select mini cart, there is an issue when deleting items in the cart. Navigation to cart items is only possible when you move your mouse through the small hole / cutout in the user interface, otherwise it closes the dropdown and doesn’t allow you to edit cart items.
see below https://i.imgur.com/kvXNJQ6.pngHi,
Please check that your Theme and Plugins are updated or not if not then update it and check your site after removing the browser cache.
OR
Please deactivate your site all third-party plugins because it seems to be the plugin confliction issue and check your site after deactivating third-party plugins hope you will not find an issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi! What plugin to put for tags? I have the Cyr to Lite plug-in. This plugin does not work with the Porto theme. What will you advice me? Thank you.
Hi,
Sorry to say that but we have not tested any third party plugin with our theme regarding tags yet but we have searched and finds some plugin you can test those ones by one and check which will work for you.
1. https://wordpress.org/plugins/simple-tags/
2. https://wordpress.org/plugins/tags/tags/
3. https://wordpress.org/plugins/tags/tagging/Thanks.
Hi there
two questions.
1. How to change default font size for all posts (existing + new ones)? Is there a similar setting for all pages?
2. Please change below checkout “discount coupon” to remain closed by default and only collapse/open when user clicks on it. It is affecting conversion since customers leave website to find coupons!!
today, it’s like this, click on link to see.. https://i.imgur.com/SrHdciz.png it should be closed like this by default, click on link to see… https://i.imgur.com/u4WrlU9.pngThanks..
Hi,
1. You can change default Theme font sizes from Appearance >> Theme Options >> Skin >> Typography as per your requirement.
2. You can contact to Woocommerce regarding “discount coupon” to remain closed by default because it is the default property of Woocommerce Plugin.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, after i update my theme i had this menu right padding bug. How do I fix it? Here is the image: https://imagebin.ca/v/3u54IiegQjFs
Hi,
Can you please share your live site URL with us where this issue occurs.
Thanks.
No because the project is still locally. But, basecly, the problem was the last update. I saw on skin_1.css a line that has a design error. Some one set padding-right to 30px and do not set padding-left has you can see above: .main-menu-wrap #main-menu .mega-menu > li.menu-item > a, .main-menu-wrap #main-menu .mega-menu > li.menu-item > h5 { padding-right: 30px; } I solve the problem adding padding-left to 30px too. But I would be happy if you fix in the issue for the next build. Thanks Anyway.
Hi,
We have tested it at our end and it is working perfectly fine and you are facing that issue because while updating your theme some files may be crashed that is why the issue occurs.
Thanks.
Hi, Is it possible to have a video player in the thumbnail gallery below main product image?
Hi,
First of all thanks for showing your interest in Porto WordPress.
We have used Woocommerce Plugin in our Theme and Woocommerce has it’s default functionality to show product Thumbnail images, not the videos but you can do it with the help of some third-party plugins like: https://wordpress.org/plugins/woocommerce-embed-videos-to-product-image-gallery/
Thanks.
Ok then. “This plugin you’ve recommended hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.”
Hi,
Yes, we only provide our dedicated support for the Theme Options related issues not for the third party plugins as it is beyond our limitations.
Thanks.
Dear team, I would like to bring to your attention on ticket #27454 that posted to your support website. It seems that your support personnel never read or don’t bother to read the problem properly, things are still not fixed. Please help.
Hi,
As we replied to your ticket that we have set your issue now you need to clear your cache and you have an issue on another page so we will look through it and soon you will find the reply of your ticket.
Thanks.
The issue is not fixed at all. Please check the URL in the ticket. I am using a few machine to try.
Hi,
We are working on your ticket and soon you will get the reply to your ticket once it has been solved until that please be patience and do not comment here anymore regarding your ticket.
Thanks for your understanding.
Hello, I have a problem after installing after 1 day was missing the mini cart on the home page even though in the settings it is enabled.
https://vk.com/doc11443646_461493989 https://vk.com/doc11443646_461493980And could you explain to me how to change the word Search… in the title, it bothers me a lot.
https://vk.com/doc11443646_461493974please email me the answer
Hi,
1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your mini-cart it will appear on your page.
#mini-cart {
display: inline-block !important;
}
2. You can change that search word as per your requirement by editing .po file from wp-content/themes/porto/languages.
Thanks.
can i import main demo and shop demo in one website?if i import main demo,it have a base page for a shop?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry but you cannot import more than one demo on single site but if you want some pages of the main demo then install shop demo on your main Live site and install the main demo on localhost and then copy the page content of main demo you want to live site where shop demo installed by making a new page.
Thanks.
i need to display some products only by their name and price because their pictures are not necessary to show. the products should be displayed like a spreadsheet i.e details of a product in one row with add to card button. i could not find any solution to this in porto wordpress. How can i achieve my need ? reply urgent please
Hi,
1. Please read the docs from below given link hope it will help you: https://www.skyverge.com/blog/hide-woocommerce-product-image/ https://stackoverflow.com/questions/46740935/woocommerce-remove-product-image-from-shop-page-and-single-product-page https://wphowto.net/remove-image-from-woocommerce-product-page-1678
2. You can make shop page like spreadsheet from Appearance >> Theme Options >> Woocommerce >> product Archive by choosing View Mode to List.
Please see these screenshots: https://prnt.sc/inxne3 & https://prnt.sc/inxng1
Thanks.
I have read all these instructions but still it could not handle my problem. I want to hide images of some products and display them like spreadsheet on some specific pages not all the pages. some products with images and some without images like spreadsheet but on different pages. how can i do that ?
Hi,
However, you are asking the support for the customization of the theme, We don’t have any option like that, and we are unable to help. We really want to help you but we had no much time. You can contact us via nicework125@gmail.com if you want to order the additional service
Regards
I have 100 products on a specific product page. I want to show 20 products initially and then add pagination to see the next 20 products. I could not find any solution that how can i do that ?
Hi,
Please go to Appearance >> Theme Options >> Woocommerce >> Product Archive and set the product per page as per your requirement your issue will solve. Please see this screenshot for better understanding: https://prnt.sc/inx8jg
Thanks.
Hi, I tried the method you told but i does not work. My issue is still the same.
Hi,
We have tested it at our end and it is working perfectly fine if you have an issue then we need to debug your site so please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Where can i make the hight of the header smaller?
Hi,
You can set it from Appearance >> Theme Options >> Skin >> Header and providing margin there or with the help of Custom CSS.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Im having Issues with the theme itself…. I cant edit or create a new slider on revolution slider What should i do?
Hi,
Before posting a thread :
1) Make sure you are using the latest version of the theme. You can check that at ThemeForest at the account you bought the theme with. If you are using the latest build please try to download the latest version again and re-upload the theme usage of FTP upload overwriting the one that is in there to rule out any wrong theme code.
2) Undo all hardcoded theme adjustments (PHP, HTML, or CSS)
3) Remove any (manually) added (java) scripts in the theme settings, theme core files or widget area's
4) Turn off the child-theme
5) Turn off minify and/or cache plugins 6) Turn off all your plugins and see if the issue resolves.And after that:
I am gonna have to ask you to completely remove Revolution slider plugin from your Theme installation and then install it again.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
