205 comments found.
If I want to buy a theme and is not suitable from a performance point of view (site takes more than a few seconds to open) is refund possible? Is there any time limit for a refund (for example in 48h from the purchase if I am not satisfied with the product and I want to give up on it) ?
Hi,
Thank you for writing in. When it comes to page load time, there are a lot of tips, how you could improve speed performances. And our support agent will gladly help you with this part. You are able to submit refund request at any moment, and it will be checked and processed on Envato Market if there are enough reasons for refund approval.
Best, Mikado
Hi, I had submit a ticket asking about image lazy loading in portfolio page. But after two day’s waiting, I still not receiving any reply from the support team. So I post the question in here.
I need to show a lots of photo in a single portfolio page, but I find out that it will take a long loading time. Is there a lazy loading option to load the photos in portfolio page to improve my website loading speed? Or there are any suggestion to have the lazy loading effect?
Thank you.
Hi,
Your ticket is answered. Please, check response on ticksy.
best, Mikado
Hi, I updated all plugins and theme to latest version and we get a header error related to woocommerce plugin. The error goes when woocommerce is deactivated. Error:
wp-content/themes/fleur/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart.php:152) in /home/new/wp-admin/includes/misc.phpon line 1116
We didn’t have the problem at 1.2. Is there a way to download the previous version or to fix the error with woocommerce?
Hello,
Could you, please, submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate.
Best, Mikado
Our support has just run out 
ok, renewed 
We located your ticket and it has been assigned to our agent who is working on it. So, you could check response on ticksy soon.
Mikado
Hello, your template has an issue with masonry portfolio. Another buyer commented about this. When I select masonry my pictures look stretched and all the same size. See attached: http://www.hochzeitsfotografwien.net/portfolio-item/hochzeit-emilia-martin/ , what is the problem ?
Hello,
For this first image for example is set to be Large Width Height, and proportions are 1000×1500 https://www.screencast.com/t/VAoNUmHUJuh Image with this settings should be 1000×500 Please, try to upload right dimensions and then use Regenerate thumbnails plugin to see images in new sizes.
best, Mikado
But 1000×15000 is the right dimension, the picture is in portrait mode. The original size is 1000×1500 Your template has skewed it, I though the template is going to resize the pictures automatically as it supposed to do. I have different templates which do that. So what exactly do you mean by uploading right dimension? Do you mean i have to resize all portrait pictures to 1000 X 500 ???? Thanks
Even when I set the portfolio items to “gallery” there are stil spacess between the pictures although they are now shown in correct sizes:http://www.hochzeitsfotografwien.net/portfolio-item/hochzeit-emilia-martin/ , also why are the picture text description showing ?
Hello,
May we ask you to submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access. There, our support agent will investigate and help you. Thanks
Mikado
I cant, because support has expired. I am not willing to pay 45$ just for a simple explanation, so please be so kind and provide me with a solution to something that should be very obvious. Thanks
Hello,
Please, check this part from our documentation http://fleur.mikado-themes.com/documentation/#portfolio So, here is how you could set dimensions for masonry images in single portfolio item https://www.screencast.com/t/oUyeS5be https://www.screencast.com/t/zm23ynGPasG9 Here you could which dimensions should be at least your images https://www.screencast.com/t/hNZLq4p9 Then, just install/activate Regenerate thumbnails plugins and click to Regenerate all thumbnails. It should be helpful in order to solve this.Best, Mikado
I will try, thanks. What about the other issue? Even when I set the portfolio items to “gallery” there are stil spacess between the pictures although they are now shown in correct sizes:http://www.hochzeitsfotografwien.net/portfolio-item/hochzeit-emilia-martin/ , also why are the picture text description showing
it doesn’t work. I tried your steps. Here : http://www.hochzeitsfotografwien.net/portfolio-item/hochzeit-emilia-martin/
Hello again,
For example for the first image is use Large Width/Height option and image is in natural 1000×1500px size https://www.screencast.com/t/rf2Ua6ytj96p https://www.screencast.com/t/DxVEvvY5ZX0 So, please, note that image need to follow dimensions we shown here https://www.screencast.com/t/hNZLq4p9 or to be bigger than that.Mikado
So you mean I have to modify every single picture in my portfolio in order to work with masonry ???
Hi,
Exactly. It is how this mosaic masonry effect is working.
Mikado
No it’s not. Only with your template, other templates fix this automatically, I dont have to resize anything before I upload in the template. This is a huge draw-back. I am not able ti use it at all as a photographer. Imagine I have 50 pics / portfolio…..Anyway, this was not helpful, so please answer my other question. See here: Even when I set the portfolio items to “gallery” there are stil spacess between the pictures although they are now shown in correct sizes:http://www.hochzeitsfotografwien.net/portfolio-item/hochzeit-emilia-martin/ , also why are the picture text description showing ?
Hi,
We are sorry to hear you are not satisfied. When it comes to descriptions, you could remove it using this part of code:
.mkd-portfolio-gallery-text-holder-inner{
display: none!important;
}When it comes to layout, please, note when you are using gallery type, this is how it looks, it is adding images on first available place in new row.
Mikado
Where should I add the code? What does that mean “it is adding images on first available place in new row”, does it mean I cant do nothing about it ? In order for the pics to look arranged and in order?
I figured it out. One more question. For the life of me I cant setup my Instagram account, not on the footer and not in the sidebar. I set it ip once in Mikado Options, and it worked….now it stoped working. When I try to reconnect it, nothing happens
Hi,
You could only try to arrange your images size on a way you want to see those in your single portfolio item, and then to reupload those images.
If you want to reset instagram widget you need to try with reconnecting to instagram account: you can just login to your database via hosting interface, locate database you’re using (name can be found in your wp installation file under wp-confing.php file). Then, locate wp_options table and make sure to show all records within. Use search within browser and find records containing instagram keyword. You should find three records, delete them and your Instagram widget will be reverted to default state!
Also check did you insert Mikado Instagram Feed widget into your desired Widget Area.
Mikado
Hello why in the template wpbakery and not visual composer? The VC for me is much more convenient and in the description it is this plugin
Hello,
It is just new name for this plugin WP Bakery Page Builder (formerly for Visual Composer)
Mikado
Oh, really !? somehow I missed this moment. Thank you
You’re welcome!
Hello, again you can somehow speed up the support response. Deadline is very close … TICKET #1547976 thanks
Hello,
Please note that usual response time on ticket system is up to 24h and our working time is noted on ticksy’s landing page. We order our tickets by date / descending, so every user gets equal treatment. Thank you for understanding.
Mikado
Hello! I wrote a ticket at the support page, but haven’t gotten an answer since quite a few days. Any approximate time when? Please, let me know as I am in a tight deadline….
Hello there,
We located your ticket on our support forum and it has been answered by our support agent. Please, check whole response on ticksy.
Best, Mikado
Thank you!
You’re welcome
Hello Mikado,
I had some trouble while installing, it said “The link you followed has expired. Please try again.” Any solution?
Thank You.
Hello,
We located your ticket on our support forum and our agent already answered you. Please, check whole response on ticksy.
Best regards, Mikado
Hello,
I bought this beautiful theme and I want to create the “Atelier Home” design, Is there any video explaining how to set it up or a XML file I can upload it for the front page to be easy to edit it instead of creating it from scratch?
Salim
Hello,
Thank you for choosing Fleur. Yes, of course, you could import our demo content, and here are instructions: http://fleur.mikado-themes.com/documentation/#getting_started_importing_demo_content For any further assistance, our support team is on your service at https://mikado.ticksy.comBest, Mikado
This is not helping, do you have a way to learn how can I setup the same design of this link: http://fleur.mikado-themes.com/atelier-home/ ?
Hello,
If you want to see how some page has been made we could suggest import demo content. On that way, you’ll see the whole structure in backend, and also you will be able to easily edit it and add your own content (text, images) instead of ours.
Best, Mikado
Sound’s good, Let’s do it! or at least let me know each part what’s called in the builder to do the same template
Hello again,
Feel free to reach our support team at https://mikado.ticksy.com There, our support team is on your service for any doubt you have.
best, Mikado
I already did and no one replied to my post: PRIVATE TICKET #1527598
Your ticket has been assigned to our agent who already answered. Please, check response there.
Best, Mikado
Thank you 
You’re welcome!
Hello, I have a problem. Why there’s a white spacing between the menu and the revolution slider? from where I can remove it?
http://peopledemandchange.com/2976-2/In the footer, I have Facebook logo under About US, from where I can edit the link and add more social media icons? can’t find it!
Hello,
Please contact support by submitting a ticket at https://mikado.ticksy.com/ and provide website link and WordPress admin access in your ticket so they can check your settings, and to suggest what needs to be changed.
Thanks, Mikado
I already did and no one replied again!
Hello,
Your ticket is assigned to our agent who already answered. Please, check response on ticksy.
Best, Mikado
Hi, the instagram function doesn’t work anymore. I have updated the theme but instagram feed doesn’t work anymore. I receonnected it but it doesn’t appera on my website
Hello,
Please, reach our support team at https://mikado.ticksy.com/ and include your site URL with wp-admin access so our agent could investigate and check exact issue you are facing with. Thanks
Mikado
Hi. The lighbox on the mobile version actually makes the image smaller. Do you have any solutions to that?
Hi,
Yes, we could provide you with css to make it bigger. Please, send us here your page link. Thanks
Mikado
Thanks. Try to add this part of code:
@media only screen and (max-width: 667px){
div.pp_pic_holder,
div.ppt,
body div.pp_default .pp_content,
.pp_hoverContainer,
body div.pp_default .pp_content_container .pp_details,
#fullResImage {
width: 100%!important;
height: 100%!important;
}
div.pp_pic_holder {
left: 0!important;
}
}in Custom Css.
best, Mikado
Thank you. I have a weird issue.The menus in the admin panel under appearance > menus do not show. I can select the menu from the dropdown and click choose menu or create a new one. I can see the elements on the left – those I can add to a menu. I cannot see the chosen menu though. Cannot see the options for configuring it or the save button.
Hello,
You are welcome. Please, submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access so we could investigate the issue you’ve mentioned. Thanks
Mikado
Doesn’t seem possible. It says the purchase of Fleur theme is verified but the only thing it lets me do is verify it again. Any other way to submit that to you?
It could be that your support period is expired, so you should extend/renew it.
Best, Mikado
Hi, is there an overview for linear-icons anywhere? Something like a cheat-sheet?
Yeah thanks, I already found this. But it doens´t really help, because you can´t find the names of the single icons there. And in the fleur-theme you just find names, without a preview of the icon…
Hi,
Unfortunately, it is all this set of icon is offering.
Best, Mikado
Hello. Is it possible do display woocommerce product category description in Fleur theme (on category page)? Like this: https://i.imgur.com/y8UowEt.jpg
Hello,
Thank you for taking interest in Fleur. There is no default option for that. But with minor custom modification it could be done.
Best regards, Mikado
I’m would like to buy this theme and use it in on my website. After purchase will You help me with this customisation?
Hello,
Yes, our support agent will help you with this part.
Mikado
Just wondered if you knew why I can’t get the button element to show?
Hello,
We have just checked and button element is working fine. If you are still facing any issue, submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate.
best, Mikado
I can’t seem to find the support options on the Mikado Themes site for FLEUR THEME.
I’ve been trying to upload the demo site but I can’t seem to get it to 100%. Non of the pages load onto the site. It’s rather frustrating. i’ve looked at all the previous support tickets and changed my php settings in my cpanel and i’ve still had no luck with uploading.
Please can you assist me.
Hello,
Please, check this article where demo import is explained https://mikado.ticksy.com/article/10511 and for any further assistance, submit a ticket on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly try to do demo import on your behalf.Best,
Mikado
The support forum doesn’t have an option for the Fleur theme from the drop down to submit a ticket. I’ve tried to do this. I’ll be happy to communicate via email and include my site url with the wp-admin access.
Hello,
Just note that you’ll see sign [Verified] before the item you have purchased. If the issue with submitting a ticket persist, reach us via email support@mikado-themes.com and include your purchase code so we could investigate.
Best, Mikado
Is it possible to have a video in Revolution slider with a transparent menu on top?
Hi,
Yes, of course. On each page you could set for header to be transparent, by put 0 as value for transparency https://www.screencast.com/t/7iZWNYpUsBi
Best regards, Mikado
Great thank you! It was because I hadn’t chosen a colour that it wasn’t working for me. Now works perfectly
Great. Thank you for the update!
I kindly staff, i have just a simple problem whit widget instagram it’s maybe one mounth that i don’t know why in the footer widget don’t appear, before work fine. I have repeat the configuration but nothing change.
Hello,
Please, submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agents will investigate and help you to setup instagram again.
Best, Mikado
Hi, I want to use background pattern, but I can´t change the size of the pattern. It is 200px now, so it should be repeated. At the moment it just seems to be streched.
Hello,
Please, submit a ticket on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will investigate and help you there.
Mikado
Hi,
I try to use the support but now it doesn’t work. I have purchased the theme and now i’m modifying it on my local host (on my computer), but i have some problems. When i have tried to import all the file of the demo, the import stopped at 90%. Now i see some problems on the pages, like this: “Revolution Slider ERRORE: Slider with alias main-home-inner not found” on the homepage and others! How can i do? Can i try to re-import the demo? Thanks for the support and sorry for the bad english, Riccardo
Hello there,
Unfortunately https://mikado.ticksy.com/ does give an error for the moment and we have done everything that is in our hands, however we can’t do much as this is not our fault and it is not an error caused by us. So we have contacted the owner and a ticket is open and we are waiting for this to be solved as soon as possible so we can start providing support to all our customers.
You may always contact the owner and ask him when the bug is estimated to be fixed. https://twitter.com/justinscheetz?lang=en
If you are having trouble with demo import, here is a helpful article that can greatly help you in the process https://mikado.ticksy.com/article/10511/ and if issue with import persists please do not hesitate to reply to this ticket and to provide us with WordPress admin access, and we will help you with theme setup and demo import.
Also, here is documentation link in case that you didn’t find it in the download package http://fleur.mikado-themes.com/documentation/ and of course if you need assistance with setting up some layout, elements or you have any other theme related question feel free to ask, and we will be more then glad to assist you.
Best, Mikado
Hi,
Thanks! Another question: If i re-import the demo, i have to delete the old uncomplete page of the last import?
Thanks again, Riccardo
Hi there,
If you re-import the demo content you may only remove menus in Appearance > Menus so they do not get duplicated, otherwise your content will be replaced with the new import.
If you encounter issues you can alwaus submit a ticket (our ticksy system is working now) https://mikado.ticksy.com and our support team will be more than happy to assist you.
Best, Mikado
I would like to disable the option in the footer under the pictures in the portfolio of page switching options is it possible to exclude the bottom content?
Hi there,
I don’t know which element you are using since I can’t see your website so I don’t know which element is it. Please share a link to that page so I can take a quick look, and also explain what need to be removed.
Mikado
Hi,
I’m looking at buying this theme, but have one concern. It says it’s responsive. I’d love to see how it looks on a tablet or mobile. How can i do that?
Thanks,
Stephanie
Hi Stephanie,
And thanks for the interest in our Fleur theme.
You can test repressiveness with Google Chrome dev tools (keyboard F12) and then enable emulator and choose device and orientation https://www.screencast.com/t/A85HZgdqn
Mikado
