Hi,

• Since Total can’t break the Yoast breadcrumbs like this, I had a look through the plugin code and it’s definitely a bug with Yoast. I will report the issue on the Github repo right now.

• The updated WPBakery came out just a few hours ago, once it’s been fully tested I will release the updated version with the theme. I don’t like to send over the updated plugin until I’ve made sure there aren’t any issues

- AJ

Looks like the Yoast issue has already been handled: https://github.com/Yoast/wordpress-seo/pull/9135#pullrequestreview-102035221

AJ,

Thanks a lot for the quick reply and the update. I read the fix for Yoast. I’ll just wait on both updates.

Sorry i’ve just found the solution… My error was that i selected my news page as a post page within customizing/posts page and customizing/blog /general/main page. I quit it and modify my news page attributes template as blog. And now it’s work fine !!!

Hi,

All plugin updates are provided via the theme, so to update all you have to do is update your theme and you’ll see a notice to update the plugin. Please see the docs here: http://wpexplorer-themes.com/total/docs-category/updates/

Of course you can also purchase your own singular license of the plugin which is only $25 to get built-in auto updates and the added premium features of the plugin if you want.

If you have any issues with the updates let me know.

- AJ

Hi AJ We have updated the theme – but the slider revolution issue is still occurring .

We have been experiencing an issue with our sliders where they stutter / judder on load . Note we have tested and don’t get the issue when say twentyseventeen theme is used

Slider revolution suggested that we update the theme / plugin

Please can you offer help KR Andrew

Hi Andrew,

Thank you for your patience. Are you able to share the URL so I can have a look. The Total theme doesn’t make any alterations to the slider so it should work the same no matter what theme you use. I’m not sure what you mean by “shutter/judder” so if you can share the URL for me to look it would be very helpful.

Did you already update the theme and plugin? I send the links on how to update earlier: http://wpexplorer-themes.com/total/docs-category/updates/

If you have any troubles updating please let me know.

- AJ

Hi,

The issue has been fixed. If it’s not working for you, make sure your theme is updated correctly and you will need to remove and re-add the module so it can save the settings correctly.

- AJ

ps: Please log in with the correct account used to purchase the theme or please purchase the theme if you haven’t yet. Support is for verified customers only. Thanks!

Hi,

Thanks for the heads up. When choosing the Post Title option for the heading it should display the custom title if one is defined. I updated this file – https://cl.ly/q0ZT – if you replace via FTP at wp-content/themes/Total/framework/helpers/ – it should fix the issue.

Let me know if you have any issues and of course this tweak will be in the next update as well

- AJ

Yup. Thanks for the update bro!

That’s very strange, I’ve never seen or heard of this. Are you sure it’s not an issue with an add-on in your browser? Does it happen in all browsers?

The Custom CSS panel uses the core WordPress text editor so there is nothing you can do inside the theme itself to modify the editor you would have to modify WordPress functions.

If you have a lot of CSS though my recommendation would be to use a child theme instead though – http://wpexplorer-themes.com/total/docs/child-theme/ – and add your CSS in your child theme’s style.css file, it’s easier to manage this way, renders faster and you can use any text editor you want

- AJ

Hi Zak,

Make sure you have the Testimonials post type enabled for your site – https://cl.ly/q0jB

More info on how to add testimonials: https://wpexplorer-themes.com/total/docs/testimonials/

- AJ

Perfect, thanks AJ!

No, as long as the setting is enabled it should work. This is what I was saying to do incase I wasn’t clear: https://cl.ly/q0zk

It’s just the 1 setting causing the sticky header to be disabled on mobile so nothing else could possibly conflict and doing this works when I test myself.

- AJ

Ahh I always had the Header style two on, so it wasnt the same sticky header! When I changed to One, I saw the mobile support field. Working fine now, I love you!

Oh, sorry I should have mentioned that. I’m glad it’s working now.

You’ve done an awesome job with this site, soooo cool!

- AJ

Hi Michel,

This is a browser issue with how margins work. Instead of adding a bottom margin to your social use a bottom padding and it will work – https://cl.ly/q0cT

- AJ

Thank you AJ, I was too dumb to trust Chrome too much and not think about this myself

Hi,

It’s impossible to offset this specific link because it’s a standard browser “jump” link which is going to an ID on the page and the browser calculates these before the site has loaded and also the browser has no idea if there is a sticky header or not.

The only way for the browser to land in the correct spot is using the theme’s local scroll functions just like this – http://growingleadership.com/summit2018/#faculty

- AJ

Hi.

“Tickets” are emailed based as explained here: https://wpexplorer-themes.com/support/how-it-works/

I see you submitted 3 tickets and we’ve replied to all of them but haven’t heard back from you. Here is a screenshot from the last ticket you submitted – https://cl.ly/pv4L

Please reply back to our response we can further assist you

- AJ

Hi Tonny,

If you want it to display like a dropdown make sure to set the correct settings in WPML. The way the dropdown works in WPML is all the settings are controlled via their admin panel, so you need to set it to a dropdown style in there – https://cl.ly/pv0K

This is actually fairly new settings in WPML that didn’t exist when I made the original docs so I’ll update my docs accordingly to show this.

- AJ

seems much better but there are times where it seems that the wrong font loads first. There is this fraction of a second adjustment.

It shouldn’t be possible to see any “flash” because the font is loading before the CSS/html of the site so it should render smoothly. I’ve tested in all browser and refreshed without cache enabled and I don’t see it…Are you having the issue in a specific browser?

- AJ

Hi AJ – I was having the issue on chrome on my laptop – but perhaps it was just a caching issue as everything now seems fine. thanks again

example: http://novoausta.sitepe.com.br/blog/

Hi,

The section where you have your blog has the “stretched row” enabled which uses javascscript on doc-ready to stretch the row which causes a short “flash” you can add css to prevent that but instead it will cause an animation “out”. I would actually recommend disabling stretched row so that your grid is inline with your header. Then if you want to make your site wider use the layout options – https://wpexplorer-themes.com/total/docs/customize-your-layout-widths/

- AJ

Didn’t hear from you. Couldn’t figure it out. But hacked it with CSS display: none;

Hi,

It looks like you may have outdated files in your child theme causing the issue. There was some updates made to the file at partials/header/header-logo.php to add new hooks making it easier to insert custom content via a child theme to the logo section (as requested by many customers). If you have this file in your child theme you need to either delete it (doesn’t look like you are actually editing this file so no point in having it in your child theme) or update it accordingly based on the parent file.

- AJ

I’m posting the solution I ended up using here, in case someone may want to achieve the same effect:

add_filter( 'wpex_has_overlay_header', function () {
    if ( get_post_type() == 'post' ) return TRUE;
} );

Just replace ‘post’ with your post type slug. It’s great that the theme has so many developer-friendly hooks and filters. Good theme, this one.

A small correction to the above code (which will make all non-posts not have an overlay header regardless of setting):

add_filter( 'wpex_has_overlay_header', function ( $current_setting ) {
    if ( get_post_type() == 'post' ) {
        return TRUE;
    } else {
        return $current_setting;
    }
} );

Yep, that’s the correct code

You can also do it like this:

add_filter( 'wpex_has_overlay_header', function ( $bool ) {
    if ( 'post' == get_post_type() ) {
        $bool = true;
    }
    return $bool;
} );

Which I feel is a bit “cleaner” then having an “else” statement.

I’m glad you like the theme!

- AJ

Hi,

This is AJ the theme developer. I see that you have valid support and it’s working correctly here and on our own system which is showing you have support up until 09-03-2018. Are you having issues submitting a private ticket?

What issue are you having when you try and update the plugin? The most common error is that the server won’t allow access to the plugin. Have you tried deleting and re-installing the plugin?

Please let me know how I can be of help, I just need a bit more info regarding what sort of error you are having. Thanks!

- AJ

HI there,

This is AJ the theme developer I would actually be interested in creating a sort of extension plugin for the Events Calendar. do you have any inspiration you can send over (like the carousel you speak of so I can see it?). Sounds like a nice idea.

Lately though I’ve seen a lot more customers buying and using this plugin – https://codecanyon.net/item/modern-events-calendar-responsive-event-scheduler-booking-for-wordpress/17731780 – have you checked it out before? It definitely has a much “prettier” look then the core Events Calendar plugin and more modules to display events (you can actually log in to their demo site to test things out).

- AJ

Hi Simon,

1. Thanks, I do see that issue and I’ll fix it right now for upcoming 4.6.1

2. I meant, I tested the load more on my test site and didn’t have issues with duplicate items.

3. Great! When you submit it just request it be sent to AJ so I can get this fixed up asap and include it in the next update.

- AJ

Sent support ticket as requested.

Sorry, forget to answer previous question. I’m not using any blog-related plugins.

Take your time, not urgent.

Fixed with 4.6.1 update. Thanks.

Hi,

I hope you had a great weekend. I am sorry but I don’t understand what the question is. Are you having issues trying to access our live demos? I don’t see any issues when I check – https://cl.ly/pxFE

We actually pay for a very expensive managed dedicated server as well as we have a premium CloudFlare account to make sure it never goes down. If you are having issues accessing our live demo please let me know. Thank you.

If you have any concerns about our product or support have a look at all the amazing customer ratings – https://themeforest.net/item/total-responsive-multipurpose-wordpress-theme/reviews/6339019

- AJ