39312 comments found.
I can’t get to my support! I think I logged in with envato before and now no lost password is coming to my email address and my emails address is not recognised by your support login. Can you send me details via the email you have for my username AnaG – I need help getting a named anchor to work on a button. Thanks!
Hello!
We have sent you an email, please check your email inbox for that. You can now log in and create a support ticket using the link below
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I got the email showing this message but not a password reset email…
Hello!
We manually sent you the reset password email yesterday. It may well be that your support email is incorrect if you have not received that email. Also, did you check the SPAM folder? Either way, send an email to -> support@theme-fusion.com and we will reply to that
We look forward to helping you!
Thank you, MB
What new feature will be included in upcoming version 5.5? date of release?
Hello!
We do not release specific info but I will say that the update is feature packed and most of the features are what Avada users are looking for. Stay tuned!
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello. I have a website on Avada 4 (not a license). So did, now I do not know what to do … I want to update to the latest version. If I buy a license, I will enter the key and update to 5.4, will the site work correctly? The site is large, more than 500 pages in search engines …
Hello!
That is exactly what you need to do, purchase Avada here -> http://bit.ly/1yK5h3i – and you will have access to the latest theme files, patches and theme support.
When it does come to updating and you are ready to do so, be sure to follow our update instructions. These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, am willing to purchase another licence for a restaurant, which demo do you recommend?
Hello!
Simply as a starting point and using a demo, it all depends on what the client wants. I would try:
Music demo -> http://bit.ly/2gbEqua
or
Hotel demo -> http://bit.ly/2npllEa
You could use any demo as a starting point really, just get stuck in and use the Advanced Options Network to make it your own
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, I need to build a demo for a possible client, but I don’t know if this person will finally use your template with my design. What happen with that license? May I use it for me in another project later? I’m going to pay for it. Many thanks.
Hello!
You can do that as long as you only have that one license running on a single install
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Can the theme be automatically updated (including all depending plugins necessary for this theme)? I use a plugin (easy updates manager:https://wordpress.org/plugins/stops-core-theme-and-plugin-updates/) to make sure my site is secure by installing all updates automatically. This is a deal breaker/maker for my because I work in security.
Hello!
Yes, when you register the theme via a token key, that enables auto update. The auto update method is the same as the default WordPress update. You go to the updates section in the WordPress Dashboard, click to select the update and then click update. The rest is handled via the updater and you do not need to log in to the server using FTP to do it manually
We will be delighted for you to join the fastest growing theme community out there 
Thank you, MB
Can it automatically update without user interaction (clicking on update)?
Hello @vincentcox
That does not happen and will require a user input because some of users have child themes and other kinds of customisation made into direct theme files as well so it has to be the user choice to update or not, we can not force update all the users so we have to give them freedom of update however we strongly recommend staying updated all the time.
Thanks
-Ammar
I have updated the Avada theme to version 5.4.2. everything is working fine, but text block is not working and, I have applied the all three patch also ( #416135 #416137 #416149) can anyone tell me what is the error .so that I can fix it.
Hello!
This is something hat we would need to take a closer look at for your install as it is not a reported issue within our support. Please create a support ticket using the link below and our team will gladly help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
For the Google Map , i have created a custom style json from https://mapstyle.withgoogle.com/
How can i import that json
also, from where can i set custom marker for google map for the contact page ? there is no such option under theme option -> google map -> google map styling
Hi,
I do see that you have valid support. Can you please contact our support team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, i have problem. In my site don’t work mobile menu 
http://flexgips.com
Hi,
It would be difficult to check the issue via the comments section. I do see that you have valid support. Can you please contact our support team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Thanks
Hi,
You can change this by going to WordPress admin panel dashboard > Appearance > Menus. Please expand the relevant menu item and click on “Avada menu options”. You can now change the colour of the highlight label from here. Screenshot here -> https://i.imgur.com/iHEFA3D.png
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, how do I add a Read More button to portfolio excerpts? Thanks Anne
Hi,
Currently, the portfolio element will only show a [...] at the end of the excerpts. This can be clicked on to read the full article. We can also use translations to change this to “Read more”. This will however not show as a”read more” button but rather a hyperlink
The portfolio element will also show a “learn more” button if a single column, grid layout is used, Screenshot here -> https://i.imgur.com/MBuGnnP.png
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I’m trying to do some maintenance on a site I built with Avada 18 months ago and the theme options page just isn’t working correctly, its all blue, or yellow, its not possible to make changes etc. I have updated all plugin’s and the theme to 5.4.2, I’ve tried all browsers. Do I really have to pay $48 for support to report the back end of theme isn’t functioning correctly? I love this theme and the work you guys do is amazing. Any help would be appreciated thanks.
Hi,
I would request that you do ensure that the theme is updated stepwise. If your theme is on version 3x then we first need to update it on version 4x and then finally to the latest version of Avada
These are our detailed and comprehensive update instructions: Updating from an old version of Avada? -> http://bit.ly/2pPNngZ Important Update Info -> http://bit.ly/1FAmQpu How to Update -> http://bit.ly/1H8JGzo Fusion Patcher -> http://bit.ly/1QSd8Ol Avada Change log -> http://bit.ly/1EK5mAg
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Are there any examples that anybody can point me to of the Avada theme being used as video website?
Hello @powritv
What exactly do you mean by Video website in this case? can you please provide some more detailed explanation on your query for us, we do support YouTube, Vimeo as well as Self Hosted Videos in Avada and you can host them using our elements for each.
Thanks
-Ammar
In this case like for what i’m looking to use it host videos that we shoot weekly from various racing events around the country.
Hi,
Avada can show videos via the slider (we have three different slider types), as background to containers. We also have the youtube/Vimeo video element that can showcase the video (Although we do see your videos are self-hosted). We can even show videos in a lightbox/modal popup
Example of a video in a slider here
Video options in our containers Link here
You can also find examples of various websites on our showcase here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I just renewed for 6 months of support but it says my code has already been registered and my account still says my code is expired. Any help would be appreciated
Hello @amach_polypixel
I can definitely see your support is extended and working fine, we also see a new ticket being submitted by you recently and our support rep. will get back to you as soon as possible
Thanks for choosing Avada.
-Ammar
We are using this theme on 2 sites, and users are complaining that when they add product or products to their cart and click on cart or checkout, it says that the cart is empty. We are unable to replicate the issue on our end. How to we fix this? It seems like a theme issue. The sites are https://heavenlymagic.com/ and https://myomadeeasy.com/
Hello @vgundara
We have no such issue in our theme and I am also not able to replicate the issue on your sites on the provided URL, the checkout is working all fine and good for me here => http://prntscr.com/iqf7p5
As you are also not able to replicate this on your setup this might be an issue on your customer’s end, however if you need further assistance with this please open a support ticket and our team will gladly look into this for you right away.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hello, I am attempting to create a ticket for support, but the ticket does not create. I have a current license and should be receiving support. What is the problem? Thank you.
Hello @zoogaboog
I see that you already have a Grandfathered Support account and had opened 22 tickets previously which are answered and got passed thru our system just fine, there is no issue right now with our ticket submitting setup so please try again and your ticket should go thru, if however you still get any error please send it to support@theme-fusion.com and we will check it out for you right away.
Thanks
-Ammar
Yes, they have not been working for quite a while. I have emailed support@theme-fusion.com. Thank you
Hello @zoogaboog
Thanks, we will get back to you as soon as possible.
-Ammar
HI,
i did a full import of avada classic demo but the gallery page never gets imported .
https://avada.theme-fusion.com/gallery/Hello @Glosoft
That is actually because that is a new page that might not be included into the demo archives yet, however you should be able to import any page of our demos individually as well using our Fusion Builder Page Import method as mentioned here => http://bit.ly/2lLRowS
If you need anything else, please do open a support ticket and our team will look into your query as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
well, that page is not there even on fusion builder demos , can u send me the fusion builder saved template for that particular page ?
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi I have just downloaded and installed the avada theme, i have carefully looked at and followed the instructions on how to generate the envato token but it still fails, is there something I am missing?
Hello!
Please double check that you are following these detailed instructions when generating the token key -> http://bit.ly/1GrzAgY
If you are certain you have done that, please create a support ticket using the link below so that our support team can take a closer look and assist you with this
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
We’ve never used Wordpress to create websites before, so sorry if these seem silly questions.
1) In regards to the ‘Regular and Extended licenses’, am I correct in thinking that if we create a website using your theme for a client and we then charge them for creating the website. We are okay to use just the regular license? Does this change, if the client wants to sell products on their website e.g. e-commerce?
2) Can we create a website using your theme on a temporary domain name to show the client how the website will appear for approval, then transfer the theme onto their domain name, whilst deleting it from our temporary domain name all under the same license? Or do we need to purchase it again?
3) Is there a way to export the website from the temporary domain name and to import to another, without having to rebuild it all again?
Thank you.
Hello!
Thank you for choosing Avada! To answer your questions:
- No, it does not change or impact the license type and yes, all you will need for that is the regular license -> http://bit.ly/2bdBDwp
- Yes, you certainly can do that. All you need to ensure is that once the site has been migrated over, simply reregister it via a token key -> http://bit.ly/1GrzAgY
- Migrating the completed site can be done manually or using a plugin. For detailed info on how to go about migrating, please do see this detailed article -> http://bit.ly/2voDGb1
We will be delighted for you to join the fastest growing theme community out there
Thank you, MB
Hello; did you make some new changes for Importing a Demo content within the latest updates?
A few weeks ago; we could easily import any of your demos and examine the settings etc. Now we can not able to import even the simplest demo; it displays an error poişnting to some PHP recuirements but all those server settings are ok; as they were a few weeks ago!
We can not import demo contents anymore!
What kind of an update can cause such a failure?
Hi,
We have not really made any changed in the method to import the demos. I do see that you have valid support. Can I please request you to contact our support team to further check the issue.
You can also do a manual import of any demo as mentioned here
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
