23251 comments found.
Thank you for such a wonderful theme. The only thing I can not figure out is how to make changes to the 404 page. I want to change the menu on this page and it is not in the 404.php file.
Hi,
If you want to change the menu then please edit the 404 page >> Page Options >> Main Menu >> Select the Menu which you want to display on the 404 page. http://prntscr.com/ir7i09And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Are u guys really serious about word support instead of resolving the issue just saying it is solved but in reality is remains there this is ticket #27685
Hi,
Sir, we have already given you the customization support for your request. We only told you about the customization procedure but do not implement on your site. We only provide the support for the theme related issues not for the theme customization.
For paid customization, please contact our customization support team through email here: nicework125@gmail.com
Thanks for contacting us.
Have a nice day 
Need help to remove the text: Contact Us, displaying when you insert the contact form 7 on any page. Thanks
Hi,
You can delete the Contact Us heading from the forms by edit the contact forms from WP Admin Toolbar >> Contact >> Contact Form >> Edit the Contact form >> Delete the h2 heading from the form. http://prntscr.com/ir0jh3
Thanks
Thanks. worked.
Hi, can you please update the Ultimate Addons for Visual Composer and WPBakery Page Builder to the lastet version or provide a download link ?
Ultimate Addons for Visual Composer 3.16.21. WPBakery Page Builder 5.4.7.
I can not upload or select a background image for the parallax style. The buttons are not working, hope to solve it with an update.
thank you!
Hi,
Please download the updated plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composerAnd also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Sorry to say that but we have removed Ultimate Addon for Visual Composer from our last updated version 4.0 and we are no longer support that plugin.
Please download the latest WP Bakery VC from given below link and you will also find it in the new Theme version released soon.
https://www.dropbox.com/sh/6u85h078ogyoaed/AACdpCQMFxJkSYqInXI9QdOna?dl=0And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello team I need to update my porto theme and you required these configs max_execution_time 1000 memory_limit 64M post_max_size 32M upload_max_filesize 32M
but my server do not have this config max_execution_time 1000 it is set to 240 and my service provider do not offer above 240 on my plan. what i need to do now to update my porto ?
Hi,
Please update your theme by following the steps given below:
Please try to update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
And your server requirements is not meet the latest Theme and Plugins requirements so maybe it will effect on your site so it’s better to switch to newer hosting.
Thanks.
Hello great theme i want to buy this, just a presale question:
Is it possible to change the Images size in quickview on index for example? On the demo they are square for example 250×250 pixel, is it possible to make them high not squares … 200×600 for example?
Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible with the help of Theme Options but you can do it by customization or by using any plugin.
Thanks.
thank you for your time and your qick answer first of all!
But it is possible in emergency case i can pay someone on envato studio to do it for me and he will be able to do it or?
Hi,
As we only give our dedicated support to the theme related issues on this support system. What you are asking is only possible through the customization that will be charged separately.
For paid customization, please contact our customization support team through email here: nicework125@gmail.com
Thanks for contacting us.
Have a nice day
HI
How can i sort my product A-Z as default. I want them to display A-Z in categories and when a user searches.
I dont want to sort by relevance or popularity etc.
Just A-Z, if a user wants then they can change it them selves.
Hi,
Please use the plugin given in this link: https://wordpress.org/plugins/post-types-order/ you will find your needs.
Thanks.
Hi, i have this problem:
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
Thanks
Hi,
Our latest Theme version 4.32 has latest Revolution Slider Version 5.4.6.4 Plugin including in it you do not need to activate it because it already purchased by the p-themes.
Thanks.
Hi,
How can I remove the currency symbol in the porto currency switcher?
Hi,
You can disable or enable it from Appearance >> Theme Options >> Header >> View Currency, Switcher: Please see this screenshot: https://prnt.sc/iqytpl
Thanks.
- Please update the product-image.php and product-thumbnails.php to 3.3.2 version
- Please test for $product->get_rating_count() and only show the microdata for reviews is there is actually a review otherwise you get an error for rating schema
- Please bring breadcrumbs.php up to spec as per Schema Breadcrumbslist and not use the “title” hack as it’s not recognised and the resultant microdata is again broken
Hi,
Our development team is working really hard to solving the issues and soon you will find an update of the Theme without having an issue until that please be patience.
Thanks.
I would like to add multiple iLightbox picture galleries using the visual composer tab section. But there is a problem. There is no problem in the first round. but when I add the picture gallery to the other tabs, it is below the page. there is the same problem in other picture gallery extensions. I think this is a javascript problem. How can I solve this problem? Can you help me.
Hi,
I think you are using the outdated theme and plugins. Please update the theme and VC plugin, I hope your issue will be solved. Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#updateAnd also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I installed porto 2.0. All plug-ins are up to date. There is also a problem in the visual composer that integrates with the theme. Why do I have to pay $ 42 for a simple javascript problem? The problem is not caused by me. Please help me. I’m waiting for your support. Regards.
Hi,
We have tested at our end with the latest theme and plugins and do not finds an issue the issue is only at your end so we need to debug your site please contact us through our support system we will check it for you.
Thanks.
Dear team,
how can I get the logo larger in the ‘shop demo 1’?
Thnx
Oh and how can I edit some custom css. Because if I edit it in Team Options > Skin > Custom CSS, nothing happen… (I use shop demo 2 by the way)
Hi,
1. You can change the Logo size from Appearance >> Theme Options >> General >> Logo. Please see this screenshot for better understanding: http://prntscr.com/iqxs8a
&
2. That is the cache problem, The best practice is when you are in development mode then disable all the cache plugins on your site and server too and remove site and server cache then finally check your site after removing the browser cache. hope your issue will solve.
OR
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thnx for your support! What are the cache plug-ins of porto theme?
Hi,
We are not using the default cache plugin with the theme. I mean to say that if you have installed any cache plugin on your site please deactivate them and then check the changes of theme options. Or maybe you have installed the server cache as well.
Thanks
Checkout freezes in chrome – www.sistra.ee
Hi,
Please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hi, Finally got it loaded. Now Is there an instruction manual on how to edit and/or customize the homepage once you choose from the demos. I have no idea how to do it.
Hi,
You can edit it as per your requirement by editing that particular page and on the backend of the page, you will find WP Bakery and Porto Elements used on your page and by editing those elements you can easily change anything as per your requirement.
Thanks.
Hello! How can I remove the section (SIZE GUIDE)? Thanks
Hi,
For removing Size Tab: You can remove it from Appearance >> Theme Options >> Woocommerce >> Product Archive. Please see these screenshots: https://prnt.sc/iog8ke & https://prnt.sc/iog8kv
Thanks.
Hi,
When using the sidebar theme and scrolling to the bottom of the page – it starts shaking. Very odd behavior.
Please advise.
Thanks, Ryan.
Hi,
We have tested it at our end and it works perfectly fine you can check on our demo as well: http://www.portotheme.com/wordpress/porto/shop10/ and please try to check on your site after disabling all the third party plugin and after removing the cache hope you will not find an issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi! 1. How do i place in top bar left side (where language selection and curriencies was) I want to place there email address and phone number. How do i do that?
2. If i change woocommerce seo url – “cart” to my language, how do i change in minicart link to my language cart? The same for the checkout link from minicart.
Best regards!
Hi,
1. You have to select header type 15 from Appearance >> Theme Options >> Header >> Header Type: https://prnt.sc/iqfrqy and then write your number and email into contact info at Appearance >> Theme Options >> Header: https://prnt.sc/iqfrq5 your issue will solve.
2. Please read this article: https://stackoverflow.com/questions/46310525/change-cart-and-checkout-button-links-on-woocommerce-mini-cart-widget?rq=1 hope it will help you.
Thanks.
We want to reduce the generated Pictures during upload (we only need the shop sizes), atm we’ve commented out the add_image_size rows in /wp-content/themes/porto/functions.php
For future updates, now we want to do this with an action in our /porto-child/functions.php The code below should work but it doesn’t. Is this because of the ‘init’ hook? In Porto-Theme is there another hook for that?
add_action(‘init’, ‘remove_theme_image_sizes’);
function remove_theme_image_sizes() { remove_image_size( ‘blog-large’); remove_image_size( ‘blog-medium’); remove_image_size( ‘related-post’); remove_image_size( ‘portfolio-grid-one’); remove_image_size( ‘portfolio-grid-two’); remove_image_size( ‘portfolio-grid’); remove_image_size( ‘portfolio-full’); remove_image_size( ‘portfolio-large’); remove_image_size( ‘portfolio-medium’); remove_image_size( ‘portfolio-timeline’); remove_image_size( ‘related-portfolio’); remove_image_size( ‘portfolio-cat-stripes’); remove_image_size( ‘portfolio-cat-parallax’); remove_image_size( ‘member-two’); remove_image_size( ‘member’); }
Hi,
By default, WordPress generates three sizes of each image that you upload. Themes and plugins can generate additional image sizes which can easily push the number between 5 – 10. Please click on the below given links and read articles which will help you.
http://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/ https://mythemeshop.com/blog/how-to-prevent-wordpress-from-generating-image-sizes/And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Before some days smartwave support did some changes to my 100% Greek website https://thikishop.gr and after some changes the website is now half English and half Greek. I reinstall wordpress, porto and woocommerce and i have the same results. You can look the differences if you see https://thikishop.gr and http://test.thikishop.gr thikishop.gr is half Greek and half english and test.thikishop.gr is 100% Greek.
Thank you !
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
I want to buy this theme But I have pre purchase question… Do it have login popup function? if not Is there any plugin to implement this. I love everything in your theme I just need this feature and I will buy it. Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
Our theme has Login and Registration functionality but not Pop Up Login and you can use any plugin for achieving your needs.
Thanks.
