Hi Emily,

Actually my support staff assigned your ticket to me 2 days ago but I wasn’t able to get back to you yet. I will reply to your email right now as well.

I will be updating the 5.0 with Total 5.0 But I don’t plan on removing the query string because it doesn’t make any difference in terms of site speed and can cause issues with future updates.

Query strings do NOT slow down your site. The way they works is when a browser caches an asset with a query string it will not override it unless the version changes. So for example if the query string is 4.7 the browser will keep loading the cached file until that version changes (so 5.0). In which case you WANT the browser to load the new version otherwise your visitors could see broken icons.

The reason sites like Google insights recommend removing query strings is because it’s impossible for those sites to know how often the string changes. Some query strings may change very second which isn’t well optimized for browser caching.

There is no need or benefit to removing the query string from these resources, it only can cause issues.

Make sense?

- AJ

Hi,

It is a very big update since the theme is like 6 years old. The largest change was moving from a Theme Panel to the Customizer in version 1.6 – http://wpexplorer-themes.com/total/changelog/

I would recommend updating via a stagging site and simply deleting the old theme and uploading the latest version (download via your ThemeForest downloads dashboard) then going to the Customizer and making any tweaks needed for the site – https://wpexplorer-themes.com/total/docs/theme-options/ – this way you get familiar with the Customizer settings.

You could try the migration plugin as mentioned here – https://wpexplorer-themes.com/total/docs/updating-total-version-older-1-6-0/ – but I think it’s better to get familiar with the settings and also even 1.6 is many years old so there could be some settings that don’t properly transfer due to all the recent changes.

If you have any issues though or questions let me know so I can assist.

And make sure to setup a child theme for your client – http://wpexplorer-themes.com/total/docs/child-theme/ – it’s a good habit so if your client ever wants to make advanced edit.

An alternative if you want you can tell your client to purchase their own license of the theme so they will have an active support license and we can run the update for them so you don’t have to worry and we an continue supporting your client in the future as long as they keep an active support license.

- AJ

Disabling the Overlay Header won’t disable the header or lose your navigation – the Overlay Header function simply places the header on top of the content below it it doesn’t remove your logo or navigation – https://wpexplorer-themes.com/total/docs/overlay-header/ – which is what is happening on the site.

I don’t see a ticket yet from your username so if you haven’t submitted it yet, please request it be assigned to me “AJ” so my staff knows to tag it accordingly so I can assist you since I already know what’s going on. Thanks!

- AJ

I just submitted it AJ. Thanks for your willingness to help.

I got your ticket I’ll go ahead and look right now so we can sort this out asap.

Yes, you can see my actual portfolio, but I have been working on another one with filters. It was private, but I have made it public for you to see it if you want: http://www.ainhoaortez.com/prueba-portfolio I have just added the items, but the page is not ready and since I discovered the issue with the lightbox I didn’t change the old portfolio for the new one.

So, if I am not wrong, I can use what I already have (the 4 pages) and I just have to add the Navigation module (and then, I think the main portfolio page, the one with the 4 categories I already have, can be the “all” categories and there would be the navigation bar so people can click on the different “false filters” and access to the 4 pages I already have, am I right?

Thank you so much for you help and I am sorry if I am asking too much but as I said, when I purchased the theme I didn’t even know what a hosting was, lol.

Oh, and one more question, should I use the image grid or the portfolio grid? In the actual portfolio I am using the image grid but in the new portfolio, the one with filters that I was working on, I am using the portfolio grid.

Hi,

I hope you had a nice weekend, thank you for your patience.

“So, if I am not wrong, I can use what I already have (the 4 pages) and I just have to add the Navigation module (and then, I think the main portfolio page, the one with the 4 categories I already have, can be the “all” categories and there would be the navigation bar so people can click on the different “false filters” and access to the 4 pages I already have, am I right?”

Exactly! Simply go to Appearance > Menus and create a new menu with the categories you want and then a link to the main portfolio page that says “Todo”.

Then you can insert the Navigation Bar module to this page and the 4 other pages you mentioned at the top so people can use that navigation to browse between them.

By the way I just released Total 4.6.1 and there is an option so you can redirect your category auto archives like this one – http://www.ainhoaortez.com/portfolio-category/ilustraciones-a-color/ – to your pages. See here: https://cl.ly/qH80

This way you don’t have duplicates.

- AJ

I’ve tried to set the left hand side module to ‘Featured Only’ and starred the product in the product list, but no luck .. its getting confused with more than one module in the page

Found the cause. it was an extension called ‘Exclude categories Pro’ which was causing the module stop selecting the right categories – all sorted!

Hi,

Hidden on phones will hide for any width under 767px so that it can work with larger newer phones like iPhone x.

If you need it to hide on at different times you can always use a little custom CSS to show/hide it instead.

- AJ

Great, I’m glad

If you are having issues on a Mac this was a known bug fixed in the newest update version 4.6. Please be sure to update and let me know if you still have issues: http://wpexplorer-themes.com/total/docs-category/updates/

- AJ

ps: Cute portfolio!

Hi,

Simply go to Appearance > Customize > Blog > Archives & Entries so you can alter the blog style: https://wpexplorer-themes.com/total/docs/blog-styles/

Here you can also change the pagination style and make other adjustments to your archives

- AJ

Hi Astrid,

Instagram updated the way their website works. I will be releasing a 4.6.1 update this weekend. For a temp fix here is the file you can replace via FTP at Total/framework/helpers/ – https://cl.ly/qE1F

- AJ

Thank you AJ!

Hi,

I’m not sure what you mean. By default the featured image and title are clickable on search results. Can you share the URL with the issue so I can take a look?

- AJ

Hi AJ

so we searched for the term story house – and as you will see from the link above the first item has an image and is clickable.

But the other 6 results are just text – with nothing clickable Kr Andrew

Hi Andrew,

The issue here is by default the clickable aspect is either the image or the title. But it looks like your items either don’t have titles or images so there is nothing to click on. Making the entire excerpt clickable is not a good idea for SEO or usability.

If you don’t want images or titles for your search results, then you could add a custom button at the end of each entry by modifying the file at partials/search/search-entry.php via a child theme.

- AJ

— ps: I noticed your support license has expired. You can extend you can purchase an extension to your support license if you or you can purchase a new copy of the theme for another site/client and it will renew your support (the support license applies to all licenses). If financially you can’t at this time I understand but would really appreciate it since I spend a lot of time and money supporting and updating the product – thank you!

Yoast SEO is the best but it’s free. I use the free version the premium version has very little extra and you don’t need it.

But the most important thing isn’t any plugin, you need backlinks to your website. You should also create a webmasters account and submit your site – https://www.google.com/webmasters/#?modal_active=none

- AJ

Thanks for the reply. The background image is in a row; I don’t want it over the whole page. I am going to send URL in private message.

Forgot to ID myself in the msg. URL I sent ends with mystagingwebsite.com

If the background is in a row the only way to have the background under the topbar is to place the topbar over the row. The best way is using the Overlay Header style – https://wpexplorer-themes.com/total/docs/overlay-header/

However, this places the Header over the content not the topbar but you can move the topbar so that it is placed inside the header via a little code like this – https://wpexplorer-themes.com/total/snippets/move-topbar-to-header-wrap/

This code would be added in your child theme’s functions.php file – http://wpexplorer-themes.com/total/docs/child-theme/

An alternative, depending on your site would be to use CSS to reposition your row accordingly (if it’s only on one page).

I could help with that code, but I’m not understanding how to view your site (what the url is).

- AJ

Yay, I’m glad you like the theme!

Instagram updated the way their website works. I will be releasing a 4.6.1 update this weekend. For a temp fix here is the file you can replace via FTP at Total/framework/helpers/ – https://cl.ly/qE1F

- AJ

Thank you!

Awesome, I’m glad you like it Mick!

You should be able to add the same code to the wp_head. But also you can link your Google Analytics to Adwords instead – https://support.google.com/analytics/answer/2444872 – this way you don’t need extra code added to the site.

- AJ

Hi there,

That is very strange. Unless you have disabled “Theme Mode” for the plugin – https://wpexplorer-themes.com/total/docs/activate-wp-bakery-page-builder/ – it’s impossible to get update notices since they are completely disabled inside the theme.

And 5.4.5 is the latest. This sounds like a transient issue on your site (transients are time sensitive database entries used for various things in WordPress such as letting you know about available updates). The issue should just go away in time. Or you can try going to Dashboard > Updates and clicking the button to check for updates and the notice should hopefully go away.

- AJ

Hi AJ,

I checked the settings in Theme Mode and they look fine to me. And if you’re saying that 5.4.5 is the latest version, then it’s obviously just having a hissy fit.

I also clicked the ‘check for updates’ button so we’ll see what happens.

Since I was last here, I installed WP Rocket and ithemes security – WPRocket works great but there’s a problem I’m having with clearing the cache both in WPRocket and Cloudflare – I’m needing to clear the WPR cache, then clear the Cloudflare cache, then do a hard refresh to finally clear it.

WPRocket support says it’s something to do with Cloudflares HTML caching, but then they would say that, wouldn’t they?

So – nothing to do with the caching or ithemes then?

Hi,

I just pushed out a new update for Total (4.6.1) with an updated version of the WPBakery Plugin so hopefully updating it to 4.5.7 will clear that error.

It sounds like you don’t need CloudFlare since you have WPRocket and iThemes Security. CloudFlare is a CDN and extra security it’s basically the alternative to having both those plugins and it runs outside your server so it doesn’t use server resources (iThemes security runs within your server).

If you are using iThemes I highly recommend going through their settings and CloudFlare settings to make sure you aren’t just doing double the checks for no reason.

Also WPRocket is doing a lot of the same function as CloudFlare (caching, cdn) so double check those as well. You may even want to disable the page caching of WPRocket – https://docs.wp-rocket.me/article/61-disable-page-caching

Personally I wouldn’t use CloudFlare if I was running iThemes and WPRocket. Instead I would just add-on a CDN to complement if needed – https://docs.wp-rocket.me/article/42-using-wp-rocket-with-a-cdn – Using CloudFlare along with these 2 plugins seems like overkill.

- AJ

Hi,

You can do this easily via a hook – http://wpexplorer-themes.com/total/docs/action-hooks/ – via your child theme. I can share some example code for you to use. What header style is your site using? https://wpexplorer-themes.com/total/docs/header-styles/

- AJ

Multiple instances in “Industry’s First Solid State iDAR™ Based Product Provides Breakthrough Advancements in Perception and Motion Planning CES – Las Vegas, NV – January 7, 2018 – AEye, a robotic perception pioneer, today announced the AE100™, a…”, the global footer text… Not ALL instances of ™, but the ones generated from posts, and generally from text blocks.

ANSWER: using Open Sans which does not have a TM symbol

Oh yes, that is a common issue with Google fonts (not supporting the TM symbol).

If you set Helvetical/Arial as a fallback it should look much better. Example:

body { font-family: 'Open Sans', Helvetica, Arial; }

- http://wpexplorer-themes.com/total/docs/making-css-edits/

- AJ

Hi,

It’s actually very complex to do this and in most cases will cause bugs because of how customers setup their pages and what they may want sticky, also it can conflict with other sticky elements like the header/topbar and local scroll.

Using javascript in the child theme is the best solution. If you have a specific section you want to make sticky and want some help with the code let me know.

- AJ

I almost thought so..

Child theme is already in use. Ok, That sounds great – i will contact you in a few days via your Support-Ticket-Site!

Thank you AJ!

“Are you sure you want to do this?” And yup, I’m uploading the correct file

On GoDaddy and I’ve already tried increasing memory limit through the wp-config, the cpanel settings in GoDaddy and even a .user.ini

Are you using the Godaddy Managed WordPress hosting? Or are you using the budget shared hosting?

You may have to increase your upload limit not the memory limit on the server.

- AJ

Hi,

I’m not sure what you mean by “Product page layout design” – but Total is WooCommerce compatible. Example: http://totaltheme.wpengine.com/glitzglam/

- AJ