22384 comments found.
Hello again, I have dug around and cannot figure out how to get the Facebook top bar icon to open the Facebook app when on a mobile device. Instagram works perfectly. Strange. Please advise. Thanks Steph
Hi Steph,
Unfortunately Facebook doesn’t have built-in functions to open their app when opening facebook, Instagram does. The only way to open the app is by using fb:// instead of https in your link, however, this will then break things on the computer or for anyone without the app installed.
- AJ
Thanks.
We found a way to launch the Facebook app on iOS. If you want to link to a specific FB page, use this as the url: https://www.facebook.com/pg/pagename. The /pg/ seems to be the key. Hope this helps others. 
Oh that’s awesome! I looked for some time and couldn’t find anything, thanks for letting me know.
- AJ
AJ – what is the best way to globally change body font size (i.e. customizer set to 17px – want mobile to be 15px) – below isn’t doing it :/
@media only screen and (max-width: 540px) {
body #wrap p{font-size: 15px !important; line-height: 1.5em !important;}}
@media only screen and (max-width: 540px) {
#copyright {font-size: .5em !important; line-height: 1.25em;}}
Thanks!
Hi,
Your first line of code is only targeting paragraphs not all the text on your site you should probably be targeting just the body {}
Your second code targeting the copyright looks perfectly fine. If it’s not working either the issue is cache related or it’s not overriding so you can try adding a parent element like such body #copyright{} to make sure it overrides.
- AJ
Yeah – probably chrome caching – I did send another issue to slack – check when you can
I had unexpected family in town and it has been chaotic so haven’t been in slack for probably a week, will definitely log on today though and crank through any pending requests/issues/etc.
- AJ
No worries – hope it was a good visit. Yes, if you can check I would appreciate it – I need to launch this site tonight and need to know if the issues are bugs or just me 
AJ – If possible please check slack – possible issue with 4.6.1 – new site launched and something is off – please check if you can – Thanks!
Hello AJ,
I have updated the theme to the latest version. However I can’t change the Overlay Header Dropdown Style in Page Settings. They all turned to black and doesn’t look good. What would cause something like this? Thank you!
https://goo.gl/w7KUq5The black color on the dropdown is coming from this custom CSS on the site – https://cl.ly/qG0u – which isn’t in the theme so I am assuming it’s in your child theme (I can’t tell because of the autoptimize plugin enabled on the site).
In terms of changing the dropdown style. It still works when I test the setting and I double checked the code and it looks fine. When you change the setting and update the page the option doesn’t “stick”? Or do you just not see the changes live? if it’s a later it may just be a caching issue, make sure to clear all cache when making edits to the site.
- AJ
Hello AJ,
I can’t locate the mentioned CSS in my child theme. But it looks like it’s in parent style.css.
And when I change the setting and update the page the option doesn’t “stick”. It goes back to the old option.
Thanks for the help!
For now I took some of the mega menu related CSS down and now at least the text is readable.
The option still doesn’t stick when I update the page
Hum..I double checked the code for the saving function and also tested saving it on my test site and I’m not having any issues – https://cl.ly/qHFT
The only reason the meta wouldn’t update is if perhaps you have some code in your child theme altering the meta fields or if you are trying to update the custom field directly and not the setting. Are you trying just like in my video above?
- AJ
Hi AJ,
That’s exactly how I’m doing it. And this is the only setting that doesn’t stick. Others work properly.
Are you 100% sure there isn’t anything in your child theme preventing the setting from saving? Can you share your child theme’s functions.php code via a gist – https://gist.github.com/
There is no reason for this specific setting to not save unless you are setting it manually somehow.
- AJ
Hello! I’d like update the theme from the 1.5.4 version: any suggestion or not-to-do? I’ve added the Envato licence in the theme settings and actually it appears as an update pending. Thanks, Andrea
Hi Andrea,
Updating from 1.5 and under is a pretty big update since a lot has changed. The largest update was actually 1.6. I have a guide here – https://wpexplorer-themes.com/total/docs/updating-total-version-older-1-6-0/
Version 1.5 had built-in updates but it was using an API from a 3rd party service which is no longer available so I’m not sure why it would even show an update available. I wouldn’t recommend using that. Since your theme is so old I would recommend instead deleting the current theme and uploading a fresh new version of the theme (download the latest version from your ThemeForest downloads).
After updating you should go through your Customizer settings – https://wpexplorer-themes.com/total/docs/theme-options/ – to make sure everything is how you want it and make any new changes ( a lot of new options have been added to the theme).
And of course if you have any issues or other questions let me know!
- AJ
I experience that open ticket in support take more time of answers than posting comment here!
Hi AJ
I was asking for helping with remove the query string of FontAwesome 4.7 as we know that it would not be update anymore. Otherwise if the FontAwesome update they usually just add more icons. So are there the snippet that we can remove query string from this static content?
Pingdom : Resources with a ”?” in the URL are not cached by some proxy caching servers. Remove the query string and encode the parameters into the URL for the following resources: - https://www.wpthaiuser.com/wp-content/themes/Total/assets/lib/font-awesome/fonts/fontawesome-webfont.woff2?v=4.7.0
Or if you plain for included the FontAwesome 5.0 in up coming version than maybe considering this request too.
Thank you. Emily
Hi Emily,
Actually my support staff assigned your ticket to me 2 days ago but I wasn’t able to get back to you yet. I will reply to your email right now as well.
I will be updating the 5.0 with Total 5.0 But I don’t plan on removing the query string because it doesn’t make any difference in terms of site speed and can cause issues with future updates.
Query strings do NOT slow down your site. The way they works is when a browser caches an asset with a query string it will not override it unless the version changes. So for example if the query string is 4.7 the browser will keep loading the cached file until that version changes (so 5.0). In which case you WANT the browser to load the new version otherwise your visitors could see broken icons.
The reason sites like Google insights recommend removing query strings is because it’s impossible for those sites to know how often the string changes. Some query strings may change very second which isn’t well optimized for browser caching.
There is no need or benefit to removing the query string from these resources, it only can cause issues.
Make sense?
- AJ
hi. our client is still using total theme version 1.1 – can we update to current version 4.6? is this huge step possible? thanks
Hi,
It is a very big update since the theme is like 6 years old. The largest change was moving from a Theme Panel to the Customizer in version 1.6 – http://wpexplorer-themes.com/total/changelog/
I would recommend updating via a stagging site and simply deleting the old theme and uploading the latest version (download via your ThemeForest downloads dashboard) then going to the Customizer and making any tweaks needed for the site – https://wpexplorer-themes.com/total/docs/theme-options/ – this way you get familiar with the Customizer settings.
You could try the migration plugin as mentioned here – https://wpexplorer-themes.com/total/docs/updating-total-version-older-1-6-0/ – but I think it’s better to get familiar with the settings and also even 1.6 is many years old so there could be some settings that don’t properly transfer due to all the recent changes.
If you have any issues though or questions let me know so I can assist.
And make sure to setup a child theme for your client – http://wpexplorer-themes.com/total/docs/child-theme/ – it’s a good habit so if your client ever wants to make advanced edit.
An alternative if you want you can tell your client to purchase their own license of the theme so they will have an active support license and we can run the update for them so you don’t have to worry and we an continue supporting your client in the future as long as they keep an active support license.
- AJ
The recent theme upgrade has messed up the navigation on my shop’s product pages. I’m unable to figure out how to get the proper navigation to appear.
See this page for proper top navigation http://www.debozarko.com/design/ and this page for the problem navigation http://www.debozarko.com/product/revolution/
Not sure what’s up with the latest theme upgrade, but how do I rectify this mess?
Thanks.
Hi,
Your product pages have the Overlay Header enabled – https://wpexplorer-themes.com/total/docs/overlay-header/ – it isn’t possible for the update to have enabled that for products.
Did you by any chance add some code to your child theme perhaps to auto enable the Overlay Header site wide? If so, let me know what code you are using and I can show you how to modify it so it’s only enabled exactly where you need it (let me know where that is, my guess is it’s all pages).
- AJ
Hi AJ;
I have had the Overlay Header enabled on all pages for several years on this website with no issues.
I don’t know why my navigation is now pushed so far down on the product pages. See http://www.debozarko.com/product/revolution/ to view problem. If it helps, you did provide me with code several years back as follows:
site-header.overlay-header {
height: 80px; background: #000000; opacity: 0.7; }
sticky-header {
background: #ffffff; color: #000000 }
site-navigation a {
color: #ffffff !important; opacity: 0.7; }
Also, with the recent update, the Overlay Header Style of Black Text disappeared on all of my posts and pages, leaving me with no navigation. This is the second update where this happened. I’ve been painstakingly going through every page on my website and manually adding “Black Text” to the Style. How do I ensure that my Overlay Header Style Settings remain at Black Text whenever I upgrade the theme going forward?
Thanks for your help.
Hi,
The Overlay header can’t be enabled on products automatically so I really have no idea how that could have happen and no other customers are having the issue nor is the issue present on my live site or testing site.
Can you please let me know if you have added any code to your child theme to dynamically enable the Overlay Header?
Re menu is being pushed down as I mentioned because the Overlay Header is being enabled on your products, see here: https://cl.ly/qGex
Which can only happen if you manually enabled the Overlay header on each of your products or if there is code in the child theme that is enabling the Overlay Header for your products. Please check.
The Overlay Header Style (black text) is saved in the database as it’s a custom field. It’s impossible for an update to override that since that is a database entry and updating the theme only replaces the theme files and doesn’t alter your database.
But when looking at your site your pages have dark backgrounds so your Overlay Header style should be set to white. Example: https://cl.ly/qFg5
I can’t see any instance where you would want it black. So I’m not really sure what you mean.
How are you updating your theme?
By the way if you want you can open a private ticket with your site logins so I can log in and see what’s going on and inspect the child theme to make sure everything is correct on the site – https://wpexplorer-themes.com/support/
- AJ
When I disable the Overlay Header on my product pages, I lose my navigation and header logo, so it makes no sense to me to disable it.
I actually haven’t touched my site in a few months, so there is no code changing things, but I will open a private ticket so you can check the back end. It’s all a mystery to me what is going on. Quite a surprise to see all these changes since I’m the only one with access to the site and the only thing I’ve done recently is upgrade WP, the theme and plugins. Incidentally, I upgrade the theme through the Envato Market plugin.
I will connect more iai private ticket.
Disabling the Overlay Header won’t disable the header or lose your navigation – the Overlay Header function simply places the header on top of the content below it it doesn’t remove your logo or navigation – https://wpexplorer-themes.com/total/docs/overlay-header/ – which is what is happening on the site.
I don’t see a ticket yet from your username so if you haven’t submitted it yet, please request it be assigned to me “AJ” so my staff knows to tag it accordingly so I can assist you since I already know what’s going on. Thanks!
- AJ
I just submitted it AJ. Thanks for your willingness to help.
I got your ticket I’ll go ahead and look right now so we can sort this out asap.
Hello again!
I have made a portfolio page using the portfolio grid with filters and I have already added all the items (or almost). The filter works great, but I made the images to link to Lightbox, so you can click on one image and see the rest of the images just by clicking on the arrows.
The problem is that when I have one filter active, so just some of the items are showing, when I click on one of the images, the lightbox is not filtered, so you can see all the images instead of only the ones filtered. I wonder if there is a way to make the lightbox to be according to the filter (so, if a filter is active, the lightbox just shows the images filtered).
Thank you very much in advance!
Hi,
Because the filter is javascript driven it’s not possible to exclude items that are currently “hidden” because they still exist in the code. What may be better would be to create a page for each category with a grid added to it but only showing items from that category (via the Include Categories option under “Query” tab for the module). Then what you can do is insert a “Navbar” module at the top with links to each page. So instead of filtering the current items it actually takes you to different pages. This is better for SEO as well and you can also link directly to the different pages which can be good for sharing links to the various categories.
- AJ
Thank you so much for the answer! I am not sure I totally understand what you mean (I am a total newbie). What I have now is a Portfolio with 4 different pages, one per category, using the image grid. There is the big cathegory Portfolio (a page were you can choose the cathegory/page you want to see) and 4 sub-cathegories (black and white drawings, color illustrations, fan art and sketches), so four different pages showing only the pictures of that cathegory. In case you want to check it, here is the link: http://www.ainhoaortez.com/portfolio
I don’t know if you are suggesting doing what I already have plus adding that “Navbar” thing (that I will have to google to know what it is, lol) or if I have to create like 4 different pages using the portfolio grid instead of the image grid that I have now showing on the website and then insert the Navbar module. And in that case, I guess I can make the 4 pages (one for each cathegory) plus one more showing all the items (like in the portfolio filter page I was working on).
I am sorry if I sound too stupid, but to me this is almost like understanding Japanese, so I want to be sure I understand what you suggest before doing anything else.
Hi,
You are correct, you pretty much already have on your site what I was recommending (linking to the different categories) but you are doing it in the main menu, my suggestion was to do it adding the links on the portfolio page using the Navigation module which is a page builder module in Total – https://cl.ly/qFCQ – so instead of a jQuery filter it would link to the actual categories.
But I don’t see any filters here – http://www.ainhoaortez.com/portfolio/ – this is what I see: https://cl.ly/qFPR
- AJ
Yes, you can see my actual portfolio, but I have been working on another one with filters. It was private, but I have made it public for you to see it if you want: http://www.ainhoaortez.com/prueba-portfolio I have just added the items, but the page is not ready and since I discovered the issue with the lightbox I didn’t change the old portfolio for the new one.
So, if I am not wrong, I can use what I already have (the 4 pages) and I just have to add the Navigation module (and then, I think the main portfolio page, the one with the 4 categories I already have, can be the “all” categories and there would be the navigation bar so people can click on the different “false filters” and access to the 4 pages I already have, am I right?
Thank you so much for you help and I am sorry if I am asking too much but as I said, when I purchased the theme I didn’t even know what a hosting was, lol.
Oh, and one more question, should I use the image grid or the portfolio grid? In the actual portfolio I am using the image grid but in the new portfolio, the one with filters that I was working on, I am using the portfolio grid.
Hi,
I hope you had a nice weekend, thank you for your patience.
“So, if I am not wrong, I can use what I already have (the 4 pages) and I just have to add the Navigation module (and then, I think the main portfolio page, the one with the 4 categories I already have, can be the “all” categories and there would be the navigation bar so people can click on the different “false filters” and access to the 4 pages I already have, am I right?”
Exactly! Simply go to Appearance > Menus and create a new menu with the categories you want and then a link to the main portfolio page that says “Todo”.
Then you can insert the Navigation Bar module to this page and the 4 other pages you mentioned at the top so people can use that navigation to browse between them.
By the way I just released Total 4.6.1 and there is an option so you can redirect your category auto archives like this one – http://www.ainhoaortez.com/portfolio-category/ilustraciones-a-color/ – to your pages. See here: https://cl.ly/qH80
This way you don’t have duplicates.
- AJ
Hi Aj, seems ages since I’ve been here as the theme is working super well – (on all 10 licences!), thank you for this. I’ve got just one problem with the ‘WooCommerce Products Carousel (Custom) on one of my sites… I’ve tried to get on product category displaying on the left.. and another on the right, on my page here ( http://sensushair.com/ ), and it just doesnt seem to work. It displays the same category for both modules… In the query settings I’ve set include chosen category and exclude on both modules… It just doesnt seem to work. Can you help?
Cheers Chris
I’ve tried to set the left hand side module to ‘Featured Only’ and starred the product in the product list, but no luck .. its getting confused with more than one module in the page
Found the cause. it was an extension called ‘Exclude categories Pro’ which was causing the module stop selecting the right categories – all sorted!
Hidden on phones
Hi, i have a page where my first row is set to “hidden on phones”, but it’s also hidden on my 7 inches tablet when held vertically… i suppse there is nothing to do about it, is it considered as a phone ?
http://www.laurentfabry.com/projet-photo/suivi-chantier/photographe-de-chantier-dans-les-alpes/Hi,
Hidden on phones will hide for any width under 767px so that it can work with larger newer phones like iPhone x.
If you need it to hide on at different times you can always use a little custom CSS to show/hide it instead.
- AJ
Great, I’m glad
If you are having issues on a Mac this was a known bug fixed in the newest update version 4.6. Please be sure to update and let me know if you still have issues: http://wpexplorer-themes.com/total/docs-category/updates/
- AJ
ps: Cute portfolio!
Hi, I imported the Mason demo and I would like to set the homepage posts layout like in the “travel blog” demo; I don’t find the option for changing the homepage layout. Also I would like to disable the infinite scrolling and have pagination numbers. Thank you
Hi,
Simply go to Appearance > Customize > Blog > Archives & Entries so you can alter the blog style: https://wpexplorer-themes.com/total/docs/blog-styles/
Here you can also change the pagination style and make other adjustments to your archives
- AJ
Good evening, since today the Instagram widget returns the following message: Instagram has returned invalid data. I installed the Instagram slider widget and it returns the same message. Anyone experiencing the same? And is there a quick fix? Thank you. Kind regards, Astrid
Hi Astrid,
Instagram updated the way their website works. I will be releasing a 4.6.1 update this weekend. For a temp fix here is the file you can replace via FTP at Total/framework/helpers/ – https://cl.ly/qE1F
- AJ
Thank you AJ!
hey guys,
when we search on our site, the search results just come up as plain text paragraphs? can’t actually click anything?
Hi,
I’m not sure what you mean. By default the featured image and title are clickable on search results. Can you share the URL with the issue so I can take a look?
- AJ
Hi AJ
http://demcointeriors.bddev.co.uk/?s=story+house&doing_wp_cron=1521628329.9992620944976806640625so we searched for the term story house – and as you will see from the link above the first item has an image and is clickable.
But the other 6 results are just text – with nothing clickable Kr Andrew
Hi Andrew,
The issue here is by default the clickable aspect is either the image or the title. But it looks like your items either don’t have titles or images so there is nothing to click on. Making the entire excerpt clickable is not a good idea for SEO or usability.
If you don’t want images or titles for your search results, then you could add a custom button at the end of each entry by modifying the file at partials/search/search-entry.php via a child theme.
- AJ
— ps: I noticed your support license has expired. You can extend you can purchase an extension to your support license if you or you can purchase a new copy of the theme for another site/client and it will renew your support (the support license applies to all licenses). If financially you can’t at this time I understand but would really appreciate it since I spend a lot of time and money supporting and updating the product – thank you!
Hello brother, i’m with problems in appearing in google search. What is the best option for SEO that you know? can be premium. I saw SEO by yoast but i thing is very expensive:s
Yoast SEO is the best but it’s free. I use the free version the premium version has very little extra and you don’t need it.
But the most important thing isn’t any plugin, you need backlinks to your website. You should also create a webmasters account and submit your site – https://www.google.com/webmasters/#?modal_active=none
- AJ
Hello, is it possible to have the background image on my page bleed through the top bar? I have tried setting that to transparent in custom CSS but that is only working for me in the sticky bar once I scroll down. thanks.
Hi,
How is your background setup? If the background is added to the body then you should see it under the topbar. But if the background is inside a row the only way is having your content fixed. Can you share the URL so I can see what you have setup?
- AJ
Thanks for the reply. The background image is in a row; I don’t want it over the whole page. I am going to send URL in private message.
Forgot to ID myself in the msg. URL I sent ends with mystagingwebsite.com
If the background is in a row the only way to have the background under the topbar is to place the topbar over the row. The best way is using the Overlay Header style – https://wpexplorer-themes.com/total/docs/overlay-header/
However, this places the Header over the content not the topbar but you can move the topbar so that it is placed inside the header via a little code like this – https://wpexplorer-themes.com/total/snippets/move-topbar-to-header-wrap/
This code would be added in your child theme’s functions.php file – http://wpexplorer-themes.com/total/docs/child-theme/
An alternative, depending on your site would be to use CSS to reposition your row accordingly (if it’s only on one page).
I could help with that code, but I’m not understanding how to view your site (what the url is).
- AJ
Hey, love your theme, but since yesterday the Instagram Widget is no longer working. “No Code 200” error. Is this a problem with Insta or my site?
Yay, I’m glad you like the theme!
Instagram updated the way their website works. I will be releasing a 4.6.1 update this weekend. For a temp fix here is the file you can replace via FTP at Total/framework/helpers/ – https://cl.ly/qE1F
- AJ
Thank you!
Hi AJ, Thanks for the BEST WordPress theme on the market. I have added Google Analytics code in the wp_head successfully, but now need to add Google Remarketing code. Can you please advise where to put it. Thanks, Mick
Awesome, I’m glad you like it Mick!
You should be able to add the same code to the wp_head. But also you can link your Google Analytics to Adwords instead – https://support.google.com/analytics/answer/2444872 – this way you don’t need extra code added to the site.
- AJ
Hi AJ,
Been a while, yes?
Slight possibility of a problem:
For a few days now, I’ve been getting notifications that there’s an upgrade to Visual Composer but when I check, there’s nothing.
The version I’m using at the moment is 5.4.5 – so is there an upgrade or is it having a hissy-fit?
Hi there,
That is very strange. Unless you have disabled “Theme Mode” for the plugin – https://wpexplorer-themes.com/total/docs/activate-wp-bakery-page-builder/ – it’s impossible to get update notices since they are completely disabled inside the theme.
And 5.4.5 is the latest. This sounds like a transient issue on your site (transients are time sensitive database entries used for various things in WordPress such as letting you know about available updates). The issue should just go away in time. Or you can try going to Dashboard > Updates and clicking the button to check for updates and the notice should hopefully go away.
- AJ
Hi AJ,
I checked the settings in Theme Mode and they look fine to me. And if you’re saying that 5.4.5 is the latest version, then it’s obviously just having a hissy fit.
I also clicked the ‘check for updates’ button so we’ll see what happens.
Since I was last here, I installed WP Rocket and ithemes security – WPRocket works great but there’s a problem I’m having with clearing the cache both in WPRocket and Cloudflare – I’m needing to clear the WPR cache, then clear the Cloudflare cache, then do a hard refresh to finally clear it.
WPRocket support says it’s something to do with Cloudflares HTML caching, but then they would say that, wouldn’t they?
So – nothing to do with the caching or ithemes then?
Hi,
I just pushed out a new update for Total (4.6.1) with an updated version of the WPBakery Plugin so hopefully updating it to 4.5.7 will clear that error.
It sounds like you don’t need CloudFlare since you have WPRocket and iThemes Security. CloudFlare is a CDN and extra security it’s basically the alternative to having both those plugins and it runs outside your server so it doesn’t use server resources (iThemes security runs within your server).
If you are using iThemes I highly recommend going through their settings and CloudFlare settings to make sure you aren’t just doing double the checks for no reason.
Also WPRocket is doing a lot of the same function as CloudFlare (caching, cdn) so double check those as well. You may even want to disable the page caching of WPRocket – https://docs.wp-rocket.me/article/61-disable-page-caching
Personally I wouldn’t use CloudFlare if I was running iThemes and WPRocket. Instead I would just add-on a CDN to complement if needed – https://docs.wp-rocket.me/article/42-using-wp-rocket-with-a-cdn – Using CloudFlare along with these 2 plugins seems like overkill.
- AJ
Hi, Would you be able to tell me how i can add some images above the menu similar to this website : http://www.simplegrid.com/
SCREENSHOT : http://prntscr.com/iqx1x6
I was thinking of a custom header, but i also wanted to make the header sticky. Please advise.
Hi,
You can do this easily via a hook – http://wpexplorer-themes.com/total/docs/action-hooks/ – via your child theme. I can share some example code for you to use. What header style is your site using? https://wpexplorer-themes.com/total/docs/header-styles/
- AJ
