Hello,

It is an image on location like shown in the screenshot https://www.screencast.com/t/jrbGYfEDAecH so only way to change it is to replace images inside that folder with yours.

Qode

Thanks!!!

You’re welcome.

Hi there,

That is because you need to edit each layout element on a page and to specify author which exists on your WordPress installation, because users can’t be imported with demo import.

If you need help with this please contact our support team by submitting a ticket at https://qode.ticksy.com and provide WordPress admin access.

Qode

Hello,

Each installation requires separate license. For example if you install the theme on another domain you will need separate license. An overview about all licenses can be found here: http://themeforest.net/licenses but if this article doesn’t answer your question we recommend to contact Envato.

Qode

Hi,

Call to action button don’t have link, it contain just hash tag so you need to add some link if you need it.

Regarding menu, menu anchors are our custom functionality and they won’t be imported with the demo, so you need to set them like explained in documentation http://bridge.qodeinteractive.com/documentation/4-quick-setup/4-2-header/4-2-3-assigning-menus/4-2-3-1-anchoring/

If you need help with this please contact support by submitting a ticket at https://qode.ticksy.com/ and provide WordPress admin access in your ticket.

Qode

Hi there,

Try to edit robots.txt tough plugin and see if it exists https://kb.yoast.com/kb/how-to-edit-robots-txt-through-yoast-seo/ . Since file doesn’t come with the theme or WordPress it is probably created by the plugin or you have submitted it to google at some point so you should contact plugin author this.

Qode

Hi Romuald,

You can set centered logo option from Qode options, but since logo size is controlled with header height you won’t be able to set it to be full width without some css code. Our support team can try to assist you with this but you need to contact them over https://qode.ticksy.com/ and to share a link to your website in your ticket.

Qode

Hello,

Issue is probably related to number of items and font size and spacing for menu items, so you can set menu ti be full width, to reduce font size and spacing a bit or to organize some of your sub menu items and 2nd level menu items.

Also this can be improved with some css code and you can contact support regarding that. Since you can’t submit ticket and you have valid support, there is probably issue with caching and you should be able to submit a ticket by clearing browser cache.

Qode

Hi there,

Demo is listed https://www.screencast.com/t/VX2sano2 , just make sure that you are using latest theme version since new set of demos is included trough theme update.

Qode

Hi there,

If demo is using Qode slider, its content will be imported with the rest of the demo, but if Layer or Revolution slider is used you can import them separately as explained here https://qode.ticksy.com/article/10481/

Qode

I also can’t find or edit workflow items either

Hello,

These elements do existing. They are custom shortcodes which come with the theme, and they are integrated into WPBakery as elements https://www.screencast.com/t/Lt310z5IF . If you don’t have them on your end, please check if you are using latest theme version and also make sure that all required plugins for that demo are installed.

Qode

Hello,

It is latest posts element inside two separate columns https://www.screencast.com/t/zhWeGUYe4 . It is called IV since it is easier to number element variations like that.

Qode

Thank-you for replying to my query. I was looking for a shortcode that did the 2 columns, Didn’t come into my mind you were using the shortcode twice. But isn’t the same shortcode going to just duplicate the same posts left and right?

Hi again,

Yes they will, but you can set different order, or to specify category slug https://www.screencast.com/t/e6pbvPGdmgSA so only posts from that category will be displayed.

Qode

I solved it, a plain text had been cast in the header above.

Hi,

And thanks for update. We are glad to hear that you managed to resolve this by yourself.

Qode

Hi there,

First page is showing posts sidebar since it is archive page which can be configured from Qode options > blog. Your other page is regular page and it is showing pages side area. You can assign same widgets to both sidebars and they will be the same.

If you need additional assistance with this please contact our support over https://qode.ticksy.com and provide WordPress admin access.

Qode

Ok, tried that it didn’t work. Just submitted a ticket (#1514430). Thanks!

Hello,

Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.

Qode

Hi there,

Please submit a ticket to our support at https://qode.ticksy.com and provide website link and WordPress admin access so they can see what is the issue. In case that demo is using slider, you need to import it separately as explained in this article https://qode.ticksy.com/article/10481/

Qode

Hi,

If you have configured page as shop or blog page, you won’t be able to choose template, and that is perfectly normal. If this issue is for posts page leave posts page empty in WordPress settings, and then choose page template for your blog as explained here http://bridge.qodeinteractive.com/documentation/11-blog/

Qode

Hum. I have no template in list : https://www.screencast.com/t/iG4HpsPG5n ... But i need full width because home page is in grid only ! https://www.screencast.com/t/syubKramTvfc

Hi again,

If home page isn’t configured as posts page, and you can’t select template it could be that you have some issue with installation, so I suggest to uninstall the theme, to download latest version and to install it again. You won’t loose content and settings since everything is stored in WordPress database but it is always good practice to create full site backup before proceeding. In case that you continue to have problems afterwards then we will have to see your settings so please submit a ticket at https://qode.ticksy.com/ and provide WordPress and FTP admin access in your ticker.

Qode

Hello,

You can add empty space element inside row and to set desired height for it, and row will have height then and image will be displayed.

Qode

Great thanks, i knew that but i dindn’t know if there is another way. Many thanks for your help.

Have a good day!

You’re welcome.

Hi there,

It is probably issue with cached data in your browser. Just try to clear browser cache and then try to login to Ticksy over Envato once again.

Qode

Hello,

Products are listed just fine https://www.screencast.com/t/Z7k0xUzrwp , so you probably resolved this by updating all required plugins or by clearing cache?

Qode

Hi again Paolo,

This could be device / software related, since it is not happening on Android and on emulation. Try to add custom css code below from Qode options > General > custom CSS field, clear browser cache and test again:

nav.mobile_menu ul li {
  -webkit-transform: translateZ(0);
}

Qode

Now it works perfectly! thanks for support! Best team ever!

Best regards, Paolo

You’re welcome,

And thanks for using our theme.

Qode

Hi Romuald,

Buttons will be aligned to the left by default https://www.screencast.com/t/NZltbnU8e in case that you are referring to button element. If they are aligned to the right it could be that you have set text alignment on row.

Qode