8584 comments found.
I am having problem with the mobile menu not pulling down
My bitdefender sends me a warning when trying to see your live-demo: The page you are trying to invoke contains JS:Trojan.Cryxos.1503.
Hey There,
We are aware of this incorrect alert and we are in touch bitdefender to resolve this. Our website and all other parts of our platform are highly secure and up to the highest security standards.
..ignore
custom fonts and typekit available?
We integrate with TypeKit, but for custom fonts you would need to use another plugin or custom CSS.
Hi
Can you please recommend an appropriate demo for a personal blog which offers IT information?
Hey There,
Any of our stacks will be a good pick, this is up to preference and what you would like you achieve in terms of look and feel. If you have any other questions feel free to ask at any time.
i can buy your theme i need theme look like this website http://free.mediafounder.com
Hey There,
Make sure to check out our various demos to see what our theme has to offer. If you have any specific questions about the functionality feel free to ask us at any time.
Hi guys, please take a look at the search bar on banner image on this site’s homepage: https://www.learnhowtobecome.org/
Using X, can I replicate this feature on my homepage?
Hey There,
This is not possible out of the box as this is a very specific search bar setup. With the use of some simple customization you could embed such a search form inside a revolution slider which is achievable.
Hi,
I had to ask for a refund for the purchase of a theme that caused my server to block my access, with a screen with the following message:
Limit of resources reached.
I already have two WP installations on that server, without any problem. May I have some kind of difficulty if I install X?
Thanks!
Hmm, that sounds like it may be your host who is throttling resources. From a resource point of view, X doesn’t make any excessive requests, so let us know if you do run into any issues, and a member of the team will be happy to take a look to see if there are any pointers we can provide.
Cheers!
Hi,
Before buying X, is there any test that I can do or information that I can send you, in order to be sure that I will not have problems with the installation of X?
Thanks!
Hey There,
The best course of action would be that you buy X and give it a try. I am confident we will be able to resolve any issues. Looking forward having you on board!
Hello,
I have basic knowledge of HTML, PHP and css: is this level of knowledge enough in order to redo my consulting site using X?
This is my actual site: http://tecnobiz.com.ar/
Thanks!
Absolutely, X comes with many native features, but having basic knowledge of HTML, PHP, and CSS will definitely help.
Let us know if you need anything further!
Do your support staff work on Fridays and Saturdays? I’d appreciate a response to this query in the support forum which has been left hanging… https://theme.co/apex/forum/t/cant-edit-with-cornerstone-why/27474/6
Hey There,
Your ticket was answered 16 hours ago. Make sure to check your ticket activity inside the apex dashboard. All the best!
Wow. I just purchased this theme about three days ago for almost double. Is there a discount on upgrades to Pro as well? I didn’t realize the standard version didn’t allow for header customization.
Hi There,
There is no discount, however X still includes several different header customizations. If you need any assistance, a member of our team would be happy to help in our support forum.
Cheers!
Hi i tried to validate my license on my local computer, got error : “Purchase not related to a Themeco product.”
Nevermind. Its working now, thank you
Glad to hear! Let us know if we can help further.
Looking for a refund and have not received a response even through Themeco support system
Hey There, Envato handles all refunds related to X please follow up inside your refund request if you are having issues. Thank you!
Our client needs a theme that supports US accessibility standards. Does X? Is this theme Bootstrap compatible?
Hey there,
Thanks for writing in! While we do not adhere to any specific set of accessibility standards, we do our best to follow best practices in this department when possible. That being said, many accessibility guidelines deal more with the “theming” of things, which you certainly have control over, such as colors and contrasts, font sizes, et cetera.
Our most recent release received some accessibility updates. If you go to our changelog and view the X v6.0.0 release notes and find the section labeled “Improved Accessibility,” you can see some of the updates we’ve made in this department. Again, we don’t adhere to any specific standard, but we do our best to keep these things in mind while working through new features.
The theme is not built on Bootstrap and uses our own framework for everything, but you can of course introduce anything custom you need via a child theme if you choose to do so.
Hopefully that helps to point you in the right direction!
is there anyway to have it lazy load or something aside from pagination? https://www.screencast.com/t/1CjQnQRmUA3
Hey there,
Thanks for writing in! Just to let you know, we provide all of our official support via the forum in our member area. If you have not done so yet, please register for access and direct your question to the forum where one of our staff will be more than happy to assist you.
Don’t hesitate to let us know if you have any questions about signing up!
Hi there! I’ve bought this template years ago for a customer and now since the latest update is out he has trouble with the Mobile Menu (www.fitnessstudio-mainz.de). The Menu isn’t expanding and it’s the only one menu on the whole site so it’s a complete crap! I looked through your forum and had done all the updates on theme and cornerstone, cleared the cache and the menu isn’t working yet! I need a fast fix for this bug as most of your customers have this bug too!
Hi There,
There are no global issues with the menu so it sounds like something specific to your install. Feel free to open a thread in the forum, if you’d like a member of our development team to take a look.
Cheers!
I would like to ask; how long you are planing to keep active this theme? Are you planing it to be retired or you will have lifetime updates and keeping live? I am asking this because I purchased theme from artbees called lucidpress but they retired it and non of new versions I can update to system. So I don’t want have same problem again. I would like to trust and use your theme for long. You have one of the top seller theme so it gives me reference that you will always keep it live or?
Hey There,
Updates are free for lifetime and there is no plan to ever retire X so you can rest assured that you will receive updates and support.
Problems! What’s going on with Cornerstone? Is there some kind of issue with editing in Cornerstone since the upgrade? I recently went in to change my home page and find I can’t edit ANY pages! Everything’s up to date… WP, the theme, all plugins, and the cache. But the editing of the pages (not the header or footer) simply doesn’t work! JustBringMeLeads.com
Helloooo??? Anybody there…?
How do you use just and image on home page instead of bloated, rev slider? I tried removing slider and just adding an image to action x_after_masthead_end but that doesn’t work either.
Hi There,
A member of our development team would be happy to assist with any product support questions in our support forums. If you haven’t done so already, you can register for access or login then head on over to the support page of your account for further instructions.
Cheers!
I am doing SEO on website. I am not the website developer. I didn’t purchase or install theme. What I am asking is pretty basic and in fact, I’m quite astounded that I even need to be asking it – This stuff should be basic 101 and just work…
Features do work as intended, and there are many ways to add an image to a page. Feel free to direct whoever purchased the license to our support forums where they will be happy to help.
Cheers!
Hello 
I bought the x-theme and tried to include the demo content „Gym“ for the home page along with example posts but the demo failed to finish importing 
Please help me!
