1618 comments found.
Hi,
Thank you for purchasing.
We are working on this issue and will release the update very soon. Thank you for your patience.
Is their a way to display the food menu category’s descriptions? For instance, I have a category called Plates and Dinners and for the description I want it to show “includes 2 sides and drink”... and then of course immediately after list the dinner options
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hi there, how can i translate grand restaurant custom post plugin? Thanks
Hi,
Thank you for purchasing.
Here is detailed instruction http://themes.themegoods.com/grandrestaurant/doc/translations/
Looking for “Translating The Custom Post Type Plugin” section.
Hello, I would like to enable the top bar for mobile devices. How do I do it? Thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hi, i want to offer “related item” or “cross sell” items in the woocommerce product pages but it doesnt seem to be working. Can you tell me how to do this?
Hi,
Thank you for purchasing.
Woocommerce related product is using tags for displaying related items so please make sure you enter tags for all products.
Is it possible to do two things with the “contact form”? > do not include a day in the afternoon to make reservations > do not send an email with the date and time, only a message of “Reservation received”
Hi,
Thank you for purchasing.
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support.
If you’re interested in hiring a developer for building out this custom features for you, we highly recommend to check out: WP kraken
Not exactly optimized for mobile…food menu grid doesn’t display on mobile 
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue please. I will check it for you.
I was able to resolve issue. Turned out to be a problem with a feature with a 3rd party plugin. Thank you so much for your willingness to help.
Hello, how to remove the banner from this page with out removing the featured image – http://themes.themegoods.com/grandrestaurant/demo1/black-spaghetti-with-rock-shrimp/
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
call to action full width bar, how come the tile doesn’t have any letter spacing?
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue please.
i updated to latest version which resolved this, however, new problem arises.
The background image has disappeared completely and i can’t add it back in thru the customiser or css? (paper_bg.png background file)
http://thewatersidebistro.co.uk/Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi there – Cannot submit a ticket to your support page, it says I have an invalid token format (but this is what I was provided). Is there an email address I can send this to someone at? I have an issue with the Top Bar Background color like everyone else is having, but cannot submit my login credentials if the purchase code isn’t being accepted.
Please login with your purchased account so we can continue providing support for you.
My client’s former web developer made the purchase. All I have is the license number, which your support site is not accepting (although it’s an accurate license number).
So that’s it? You can’t help me submit a support ticket even with a valid token?
If you have purchase code and your support is not expired. You should be able to submit tickets.
Hi there! I am trying to disable the header behavior when it resizes the logo. Meaning: I have the header set up as Sticky, which I want. The logo is quite large at first, then resizes to be smaller. We want it the smaller size without the resizing when the user scrolls. Your help would be much appreciated!
Please login with your purchased account so we can continue providing support for you.
Is it possible to add social share buttons to images in the Gallery?
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
There are a couple comments about showing the top bar on mobile. We have been using this theme for a while and it’s something that has been a pain trying to figure out. How can we enable this?
Hi,
Thank you for purchasing.
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Hello Support. For some reason the customization options (sidebar) no longer works/loads. It’s not a plugin issue, since we tried disabling all, and it still would not load the customization options.
Hi,
Thank you for purchasing.
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Thanks. I just send the logins.
have you been able to look at the issue? The customization panel still doesn’t load. :/
I had to temporarily hide the topbar content via CSS, until the issue is fixed, please keep that in mind, if you see no info in the top bar.
What should I do to properly install the demo content. I have followed the guidelines 4 times and failed. The page stuck at a point where it is asking to be in pateint while the demo content is installed and it just keep going on and on without showing any progress. I really need help here
Hi,
Thank you for purchasing and really sorry for the delay.
We asked you to install your WordPress first then provide us WordPress account so we can login there and import demo content for you. But you haven’t provided it yet. Could you please continue our conversation there so we can solve the issue for you quicker. Thank you for your patience.
Hi,
I have sent details about 3 hours ago but have not heard back anything so far. The client I am working for is getting impatient. Please help me with my problem.
Thank you
Our support staff replied your ticket 14 hours ago. Could you please continue our conversation there so we can solve the issue for you quicker. Thank you for your patience.
Hello, Buy this template but you have a problem. I have an ssl certificate installed and I get the following error.
Loading mixed visual content (not secure) “http://themes.themegoods.com/grandrestaurant/demo4/” on a secure page
And I searched the entire site and that link is not on any site. So I understand that it is something hidden from you, but that prevents it from being put as ssl.
regards
Hi,
Thank you for purchasing.
Our demo content is not using SSL. So if you want to use some content from our demo site. You need to use it without SSL.
But you can replace all demo contents to your instead, if you don’t want to temporary switch off SSL.
Hello, That is the problem the content that gives me the error
Mixed Content: The page at ’’ was loaded over HTTPS, but requested an insecure image ‘http://themes.themegoods.com/grandrestaurant/demo4/'
I look for it by the code and BBDD and in no place I find that link to modify it.
Could you tell me where to find that link?
regards
Could you please provide URL of page which has issue please.
I checked your site and I couldn’t see any error log you mentioned. Am I missing something?
Hello
If you go to the website https://restauranteguria.com/ for example in chrome and you give to inspect and then to console.
There you will see that it gives the error that I mention and that is what prevents the web from seeing the green padlock of the SSL.
regards
Please see screenshot here http://prntscr.com/iv7qlh
I don’t get any error in Chrome inspector.
Te mando pantallazo http://prntscr.com/iv8ezj
I send screenshot http://prntscr.com/iv8ezj
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
I have accessed that link and sent the query. Is that correct?
regards
Nope, that’s not correct. I replied your email. Could you please check.
Hi. I have requested for a support Yesterday and have added another comment for urgent reply. So far, not a single reply not even an acknowledgement that you have received my ticket. I need some help with my support ticket please!
Hi,
Thank you for purchasing and really sorry for the delay. I replied your ticket already and could you please reply back there. Thank you for your patience.
Hi,
I have replied back to the support system and I am awaiting your reply. Thank you
We asked you to install your WordPress first then provide us WordPress account so we can login there and import demo content for you. But you haven’t provided it yet. Could you please continue our conversation there so we can solve the issue for you quicker. Thank you for your patience.
Hey Guys, when I share my blog articles on facebook, there is a Lorem ipsum excerpt, even if i’ve made a hand custom extract for my article. How can I fix it…regards
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue so I can check please?
why i cant install the theme for my wordpress. btw i download the files with error. i dont know why.
after i install the theme. this show up to me “504 Gateway Time-out”
Hi,
Thank you for purchasing.
Could you please try to download it again. It might be a temporary issue on Themeforest server.
i tried to install the theme to wordpress several times but fail.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will install the theme for you.
where i can download your demo files? so that i can easily import it to the site?
You can import demo content using Theme Setting > Demo Import.
Hi, just a question I didn’t found in comments or documentation of theme. What is the url of rss feed for the blog articles? Regards.
