Hi,

Please contact us through our support system with your site WP Admin Login details so we will set the same test page for you on your site.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes Porto supports drag and drop of pictures and also affiliate links as well and yes you can use widgets on any where in any page like in right sidebar, left sidebar, footer. Please read Theme Documentations here: http://www.newsmartwave.net/wordpress/porto/documentation/

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And yes as you already know that we have used woocommerce plugin in our theme and woocommerce has its default functionality of Variation Swatches and Photos. Please read this doc: https://docs.woocommerce.com/document/woocommerce-color-and-image-swatches/

Thanks.

Hi,

Please go to Appearance >> Theme Options >> Header >> Header Type and select side like shown in this screenshot: http://prntscr.com/iyc4na hope your issue will solve if not then contact us through our support system we will check and solve it for you.

Thanks.

Tnx. Changing the permissions did the trick.

O, i get notification about old Woo files in the theme. When will you publish an update?

Hi,

Yes, we are working on the theme update and soon we will release the updated theme with latest woocommerce templates.

Thanks for your time

Hi,

This may because of the third party plugin confliction so please check your site after deactivating all the third party plugins on your site and then check hope you will not find an issue.

OR

This may be the issue of you are not setting variable products properly so please once follow the steps given in this doc: https://docs.woocommerce.com/document/variable-product/ for creating a new variable product and then check hope you will not find an issue if yes then we need to debug your site after that contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

Sorry for the inconvenience our development team is working on it and working on the new update and soon you will find an update release with solved that issue until that please be patience.

Please go to Appearance >> Theme Options >> Woocommerce >> Single Product and change the variation style to dropdown your issue will solve: https://prnt.sc/ifi38d

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hmmm. And when update coming?

Hi,

Our development team is working on an update and soon within a couple of weeks, you will find an update release without having an issue.

Thanks.

HI,

We have already forwarded this feature request to our development department if they get compatible and get success to add in the theme update, we will let you know through email.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I found that there are some JS issues on your site. Please update the theme once again with latest / fresh theme through CPanel, I hope your issue will be solved.

If your issue will not solve then please purchase support extension first then send us your site login details through our support system so we will debug your site and solve the isuse. Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

HI,

We are working on the theme update and will release the update with woocommerce 3.3.4 version in next week or so.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks and sorry for the inconvenience.

Hi,

It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.

OR

That is the cache problem, The best practice is when you are in development mode then disable all the cache plugins on your site and server too and remove site and server cache then finally check your site after removing the browser cache. hope your issue will solve if not then contact us through our support system so we will check and solve it for you.

Thanks.

Hi,

Can you please share your product purchase code to this email: newsmartwave@gmail.com so we will set a support account for you.

Thanks.

yes!! i have shared my purchase code 6 hours ago but your team does not reply with email…... very poor support team

Hi,

I have just checked that our support team already sent you the login details to your email 20 minutes ago. Please check your email.

Thanks and sorry for the inconvenience.

Hi,

We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

We have tested our latest Theme and do not find this issue if you have the issue then that must be the third party plugin issue so please check your site after deactivating all the third party plugins hope you will not find an issue if yes then we need to debug your site but after extending your support extension because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Or please wait some days we will release a new update of the Theme.

Thanks for your understand.

Hi,

Please go to products and then select all products as bulk and select the edit as bulk than just click the update button, then all products will assign the categories. Then Refresh your home page it will work.

Sometime after the demo import, the products did not get the categories. So we have to update just once.

If your issue will not solve then please contact us through our support system so we will solve it for you.

Thanks.

Hi,

Please read and follow the instructions written in the below-given links you will find the solution to your issue:

1. https://themeisle.com/blog/disable-comments-in-wordpress/
2. http://www.wpbeginner.com/wp-tutorials/how-to-disable-comments-on-wordpress-media-attachments/

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And Yes after purchasing the Theme contact us through our support system so we will provide you the latest translation files of any language as per your requirements then you just need to upload that files to wp-content/languages/themes then your site will be fully translated into the particular language.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And Yes our latest Theme is fully compatible with the WC Vendor.

Thanks.

Hi,

If you already created the sidebar from Appearance >> Widgets then just go to the particular page backend by editing that page you will find an option in the page options like showing in this screenshot: http://prntscr.com/ixumu3

Thanks.