21578 comments found.
How do i make the content same height
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
When updating it says Update Failed: Download Failed. Forbidden
Hello,
This means that you’ve de-registered your theme using http://repo.the7.io/manage/ tool. You need to register your site again. Also please make sure that you’ve read and understand ThemeForest Standard licenses: 1 site = 1 license.
https://themeforest.net/licenses/standard
Hi, Is there any way to run the PRO version of Font Awesome icons?
Hi,
With a bit of code, I guess..
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hey Dream-Theme i reached out to you guys some time ago because i requested the gopricing templates. You guys gave me a dropbox link where i could get the files which was great but now the link has expired. Could you give me a new one please? Thanks in advance and have a nice day
Hi,
Unfortunately author of Go Pricing Tables explicitly forbade to provide his demo content with the theme. So there’s nothing we can do about it, really 
Worst Service Ever! If you buy it, because you thing it is a good product. than you find out it is not working on one.com as Hoster and I am sure a lot other too. the refuse a refound! it is your foult to buy there stuff….
Hello,
We are sorry, but the fact that your server environment is not compatible with the item is not a valid reason for a refund: https://themeforest.net/page/customer_refund_policy#not-refundable
Besides we offered you to contact our support for help.
You supprt don’t help. they only say you have to change your hoster…
Got your email already. We’ll try to figure something out.
I Wold be nice to know that I can not use this Theme with my Hoster BEFORE purches it. I am very disapinted about this! You promisse here a lot. that peaple buy. But than? It is not Working! You have to Increase your php execution time to 300. if this is not possible than you have to change your Hoster??? No, I will change the Theme! You sell Garbage!
Hi,
Those 100 000+ buyers seem to be fine, though.
Answered the rest in your 1-star rating.
Hello, Is it possible to use this this theme in another language? Does it have included multi-language functionality? Can you translate it? How does it work? Thanks!
Hello,
Theme has ready-made translation files for german, french, etc. However if you need a multilingual site, you’ll either need to use a WPML plugin OR have separate WordPress instances for different languages.
How much does an extra regular license cost?
Hi,
The license costs $39 (excl. EU VAT).
Hello,
Any ideea how i can change the colors from header menu button or another color from content? I see that on ‘coloris” section from setting theme it’s only somre predefined colors..:(
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Would be nice to see some better optimizations with the theme moving forward.
It has a lot of bloat and would be nice to at least have the option for theme customers to remove unnecessary items.
https://i.imgur.com/z0t4viQ.png
Hi,
We have stressed multiple times that we do not optimise dummy content on demos: people will change it anyway.
You can see the result of optimisation on theme landing page though: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fthe7.io%2F&tab=mobile
95/100 on mobile and 94/100 on desktop is pretty decent in my book..
Ok, do you not understand the point I’m making here?
The dummy content is image/ text/ elements. That’s not the issue..
The bloat comes from the excess code, js, plugins, etc.
Despite that, in a real world application of the theme, your customers will be using images and text on the site so how does your dummy content make a difference with how it will actually need to be used by people?
It doesn’t. A theme needs to be used, a website needs to have content!
It’s like saying “Our cars can drive on the highway, but if there are people inside they can’t. Sorry”
Like the whole point of a website is to use it.
Yeah 94/100 is great for the landing page, too bad people aren’t using the theme to make landing pages.
But don’t worry about it, it’s clear you don’t want to do anything about it. Time for us to move on to better themes.
You are mixing things up a bit, I’m afraid:
GTMetrix is about “The bloat comes from the excess code, js, plugins, etc.”
Google page speed (which in the end is the only metric that really matters) is about the site optimisation on the whole. And, trust me, decent content management is even more important then the theme code.
Besides our landing page and main demo are using same “bloat” plugins. Yet one with optimised content gets > 90 and another with unoptimised – only around 70 points.
Hope this makes sense to you.
Your visual composer plug is also insanely slow. Whatever you have going on is causing it to take very long to load elements when editing.
Opening up something as basic as a text block takes upwards of 10 seconds to even load.
I’ve bought over 20 themes and none of the included visual composers had this issue or ever took that long to load. I’ve also bought visual composer as a standalone and never had a problem like this on The 7. It’s become unbearable that the next major update to my site I’m switching themes.
Your themes look great, they really do. I love how the demos look a well, but if the function isn’t there to back it up then it becomes unusable. I really wish I could continue but it’s just so slow and painful to use.
Page Builder definitely should’t load that long. Have you talked to guys at our support already?
I want to buy this template but I see this error very often “Import failed due to repository server error Please try again in 30-60 minutes If the problem persists, please do not hesitate to contact our support.” there’s a solution?
otherwise, the plugins that come with the template are activated full?
Hello,
How would you see that message without purchasing the theme? 
I didn’t say that some message had appeared to me, I said that reading the comments is frequent to read that error. Then ask if this already had a solution to be able to buy the template
There are over 100 000 buyers and only couple of such comments. I do not entirely understand how that can be called “frequently”.
I’m interested in buy this template, just I don’t wanna have problems
Excuse me if I offended you, I just saw some comments and saw that problem and I dared to say “frequently”
No offense taken
If that issue occurs, our support assists with server setup.
i have some plugin that generate pages for donwloads etc… all of these pages have by default the sidebar. But i can’t find any place where deactivate sidebar by default for random generated pages.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
how do i customize the breadcrumd of teammates to leadership? in the team section
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
When trying to update now three different sites using your updater, I get an error message and then the plugin is altogether removed. Trying to re-add it only gets more errors. I think your update repository is broken
Hi,
Nope, it works fine..
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, Why the menu’s color all be actived when load the page every first time? They can workable after I click anyone.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Is it possible to show a search bar in the header?
Hi,
Yes.
Hello guys, is it a simple way to disable hamburger button in mobile menu? I want to create a comming soon page with only one slide via slider revolution. I cannot disable empty menu at mobile Thanks
Hi,
Yes.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi there ! I am currently using Alidropship WOO plugin to import product from AliExpress website. Is The7 theme compatible with this plugin ? Thanks !
Hi,
Theoretically it must be. But we have no dedicated testing data.
When i imported product from AliExpress, the links, image & buttons were disorganised & messy. How can i align them properly? I have been trying to search for a solution but i cant find any. Anyone can help? Im lost here
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi there ! how do i insert image into a new ticket if i want to explain my problem better? TQ
Hi,
Try this tool: https://postimages.org
Hi , can explain? I cant understand
Sure. You upload an image and post a link to it..
On this page: http://www.9swilddesign.com/project/heidi/ I can’t fit the whole image in, it keeps getting cut off. I have had this problem since the beginning.
THanks Jen
Hi Jen,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
