19047 comments found.
Dear,
Please I wanna deregister my purchase domain because I removed the domain and I did deregister it from wp admin, please I need you deregister to use it for another domain. and my support is expired so I cant open new ticket.
Domain for deregister mysoluations.com
Thanks
Hi,
for those who have problems with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Is it possible to put a green bar like in the image in the footer? I was able to do this by just editing page by page, I’d like it to default to the footer.
Hi,
you mean to have this bar on every page?
Best regards,
Muffin Group team
Yes, just remembering that it’s in the footer.
Ok, so if you want to have same bar in the footer on each page, you have to create it inside builder and then copy/paste on each page you want it.
Hi there. Love your theme. Can you tell me where I can purchase this photo used in your demo?
http://betheme.muffingroupsc.netdna-cdn.com/be/detailing2/wp-content/uploads/2017/10/home_detailing2_slider_bg.jpgI have searched everywhere and cannot find anything of similar quality. Thanks.
Hi,
you can not buy this image anywhere unfortunately because its author withdrew this image from sale. We bought it long time ago but only have rights for demo presentation.
Best regards,
Muffin Group team
Hi! I have a question about the Muffin Builder.
I recently moved my website to another domain with a plugin specially made for this. During this process something went wrong, so I had to manually move the site and all the files.
Myw ebsite contains images that are placed with Muffin Builder. The images url’s are still the old domain so I have to change all url’s to the new domain. Normally I use a plugin (better search replace) to bulk change these url’s but it seems that all text and url’s that are placed in the Muffin Builder are not changed during this action.
Do you maybe have a tip or a fix for this?
Thanks!
Jeroen
Hi Jeroen,
for complete site migration, we suggest to use Duplicator plugin. It’s pretty easy in use, quite fast and migrate complete website with all settings, media, content, etc. However, please remember to de-register the license before moving the website and when it’s ready, register on a new location.
But, if you are sure that only want to change paths for media inside Muffin Builder, you can use Mfn CB Migration tool.
Best regards,
Muffin Group team
hello. Great staff of BeTheme. I just when I try to install “Code Theme” or any other theme is take to long and doesn’t install it. I’ve changed my php.ini and increased the time limit the upload file size and so on. What could happen? Am I missing something? Thanks
do i need php7 for this themes?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on what you did so far. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I’ve replayed back to you guys on emails. Any output from that? Thank you
If you replied already, please be patient because we reply on all messages one by one.
Ok. So here was the problem. The config on php.ini or htaccess was good, the php version was upgraded from 5.5 to 7.0, I’ve called my host provider many times regarding the impossibility to install the theme. The guys from Muffin Group were very good and diligent in answer back and try to help. In the end one of the hosting company admin manage to install it. The problem: the shity firefox browser configuration.
So in case anyone else is struggling to install the pre-built themes and just it shows you the progress bar for longer than 1 minutes, depending on your internet connection, and without any error in return, means your browser is wrong configured.
Hmm, that’s very interesting what you are saying because we never thought that browser configuration might be the reason. Anyway, thank you for this information because your observations might be very helpful for other users having same issue in future.
Hi, How can I add url link to the map marker icon?
Hey,
please have a look at http://themes.muffingroup.com/be/theme/shortcodes/content-elements/#mapbig where we explained, how to set links for marker icon.
Best regards,
Muffin Group team
We need to create a hair transplant doctor website, do you have any theme version for this domain?
Hi,
we do not see any reason why you won’t be able to create such website. However, we suggest to check all our demos on the BeSplash and choose demo that fits best for your needs.
Best regards,
Muffin Group team
Hi there, Can you tell me where can i customize my dropdown menu from the theme options?
Hi,
what exactly you want to customize? Please explain.
Best regards,
Muffin Group team
I want to change the backround of my menu when it’s on sticky mode
Ok, but do you want to change it’s color or maybe you want to set background pattern/image? Please give us more details and also provide link to page where you would like do this so we can provide best possible solution.
Hello team a fast question. I have implemented some buttons which when clicked refresh whole page.So these buttons have a background color and a font color right?I put a js code in order when i click the buttons to change color to white but i also need the color to remain white for the active page. How can i achieve that ?Is there a functionality in theme?The code i used is the following : jQuery(function($){
$( ”.section_wrapper .button_js” ).click(function() {
$( ".section_wrapper .button_js" ).removeClass("MySelectedCategory");$(this).addClass("MySelectedCategory") ;});
});and i forgot to tell you i added this css : .MySelectedCategory span { color: white !important; }
Hey,
we are sorry but we do not have such feature included into theme. What you ask for, requires files customization.
Best regards,
Muffin Group team
Why I’cannot save the whole content on a page
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on what you did so far. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
Um…I purchased. I don’t know why the label is not appear after my nickname. I bought bethme 2days ago.
and I have purchased code but can not join BeTheme website because code is Invalid Item purchase Code. please check My ID and let me know what happened to me.
Purchase Date: 2018-04-03 04:02:24 UTC
Please contact with Envato staff because like we said, there is no purchase connected with your account.
OK, I got it
Hi, how can I increase the height of the mobile header? I tired to make an account on the support site but can’t complete registration due to the captca is working
Hi,
please show us what you would like to do with header exactly and send us link to page where you want do this so we can have a closer look on it.
Regarding forum, Google Captcha v1 is not supported anymore and we need to fix this.
Best regards,
Muffin Group team
www.90shouseparty.com. as you see one the site when you view it in mobile the logo is too big for the header…I want to increase the height of the mobile menu bar to make the logo fit.
And okay when will that be fixed so I can create an account on there?
Also how can I change the font of the countdown timer numbers?
Ok, got it. So, to increase height of the top bar logo section on mobile, you have to use custom css:
@media only screen and (max-width: 767px) {
#Header_creative #Top_bar #logo {
height: 140px;
}
}
Regarding font question, do you mean font color or font family?
h1 to h4 are set all the same in the theme options how could I set a different front for each h1 through h4?
also how can I change the color of the h1-h4 headings?
okay sorry figured out how to change the h1-h4 colors! But still need to know to change the fonts individuals….also if you look on my site, under the pricing boxes there is a divider line even though I choose not to write content after the price…how do I remove the diver line in the price boxes?
But still need to know to change the fonts individuals – what you mean? Do you mean its colors or family? Please explain.
under the pricing boxes there is a divider line even though I choose not to write content after the price…how do I remove the diver line in the price boxes? – you can remove this underline, using custom css:
.pricing-box .plan-header hr {
display: none;
}
The font family I would like to set individually for h1-h4
and how would I also change the color of the pricing box from white to something else, say light blue?
Also how can I center the mobile menu ?
You can change font family under BeTheme Options > Fonts > Family section. But if you want each item to be a different family, you have to use custom css but the font you want to use, must be specific under the section we have mentioned above.
Regarding pricing box background colour, you have to use custom css:
.pricing-box { background: #000; }
Regarding last question, please show us on the screenshot, how you would like to center mobile menu because we are not sure.
Thank you, actually everything else is fine for now thank you!
One thing thought, how can I increase the size of the mobile logo? Its small when you view it on a mobile device?
Sorry also on the first section using the disco demo, how would I bring up the logo I have on the first section?
1. To increase logo size on mobile, you have to use the custom css below:
@media only screen and (max-width: 767px) {
#Header_creative #Top_bar .logo #logo img {
max-height: 100px !important;
}
#Header_creative #Top_bar #logo {
height: 100px;
}
}
2. To move the content inside section up on mobile, you have to use custom css as well:
@media only screen and (max-width: 767px) {
.section#start { padding-top: 0; }
}
Hello I am having an issue with betheme/woocommerce/cart/cart-empty.php version 2.0.0 is out of date. The core version is 3.1.0,
Where Can i get this new php file to replace?
Hey,
please remove all theme files (whole /betheme/ folder) via FTP, download the newest version and then upload the newest betheme folder instead.
Best regards,
Muffin Group team
Hi, I’m using the theme with a video background. Is there a way of providing a sound on/off function?
Hey,
we are sorry but there is no such option included into theme.
Best regards,
Muffin Group team
Hey,
you can change its color with custom css:
.decor2-shadow {
box-shadow: inset 0px -10px 0px 0px rgba(183,649,173,255) !important;
}
Best regards,
Muffin Group team
Hi, how do I turn off hover picture zoom on featured picture on post page? The “zoom image” button under blog/single post doesn’t do anything.
Hi,
you can disable hover effect for images under BeTheme Options > Global > General > Image Frame section.
Best regards,
Muffin Group team
how to set right and left margin on header items/menu? or how to align header side margin to page side margin? please help
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on your site first. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I’ve send you an email, thanks
oh, and also, i can’t register to your forum because the captcha is not working, please check it
Thanks, we will check your e-mail soon.
Regarding forum, Google Captcha v1 is not supported anymore and we need to fix this.
I still cant register to your forum, it tell me that support period expired.
What is the problem with registration now? Please explain.
i dont know exactly, every time i completed the form and click the “sign up” button, then the page loaded the same page but there is a red bar and a text “Support Period Expired” on it
Hmm, that’s quite weird. Please send us private details with purchase code that you are trying to use for registration, thru contact form on the right at https://themeforest.net/user/muffingroup#contact and we will help you.
i’ve email you my purchase code, thanks
Thank you.
Hello,
I updated my child theme to the last theme update and got a problem with menu. And also had to disable WP Fastest Cache plugin because the layout exploded. I sent you an email regarding this issue but got no response until now.
Can you pleade reply, it´s urgent because website menu is not ok.
Thank you
Hi,
we have replied on your private message this morning.
Best regards,
Muffin Group team
I deregistered my theme and removed all files from my server however I am still getting error to deregister when activating on new domain
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact, along with purchase code you used for registration, so we can have a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hey Mr Muffin,
How to make all body content in this page always in straight line even in mobile view? How to remove its responsiveness? The client doesn’t like when the Date and content in different line in the mobile… Please help me 
Hey,
if you don’t like responsiveness, you can easily disable it under BeTheme Options > Responsive > General section.
Best regards,
Muffin Group team
I love all the responsive… The only left is this page (http://aizathamdan.fluxmedia.com.my/tour/) that we want make all the content in ONE LINE STRAIGHT… Any suggestion?
Sorry but we do not understand. Please show us on the screenshot, how you would like to do this.
Here is the screenshot at the desktop view that we like to do : http://aizathamdan.fluxmedia.com.my/wp-content/uploads/2018/04/2018-04-05_14-47-37-Supposed.png
And here is the screenshot at the mobile view that we want to make all the content on one line as showed in desktop view : http://aizathamdan.fluxmedia.com.my/wp-content/uploads/2018/04/2018-04-05_14-48-04-Unlike.png
Ok, got it now. However, what you ask for requires files customization and couldn’t be achieved with custom css only.
What is means by files customization? Any suggestion to make the content position be like that?
What you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don’t know how, you should contact with your web developer. The policy says:
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.
Thanks for understanding.
