23251 comments found.
Paypal says Things don’t appear to be working at the moment. Please try again later. People can’t checkout.
Hi,
Please read this article it will help you: https://www.paypal-community.com/t5/Carts/quot-Things-don-t-appear-to-be-working-at-the-moment-Please-try/td-p/1199481 the issue you are facing is the PayPal issue not our Theme issue.
Thanks.
I purchased the Porto theme and am trying to add an image at the top of the website as a background image. It needs to stretch from one side of the screen to the other, be able to have text on it, and have a button that can say, ‘Learn More’. I installed all of the recommended plugins when I installed the theme, including the one to add a slider, but it was distorting the image. When I used Revolution Slider, the image (which was a full HD image) was extremely blurry. In addition, I still didn’t see an option to add text and a button on top of the image. I basically need a slider with only one image, text on top of it, and a Learn More button. How can this be done?
Thank you
Hi,
You can do it by using Porto Carousel and Porto Interactive Banner in it. Like shown in this screenshot: https://prnt.sc/j4lry5 then edit Porto Interactive Banner you will find Description field like shown in this screenshot: https://prnt.sc/j4lrz0 you have to switch to the text field and add the HTML code as per your requirement like shown in this screenshot: https://prnt.sc/j4lrzf then finally it will look like this: https://prnt.sc/j4ls18
Thanks.
Hi,
The list view is not propery working on the mobile. Please have a look here: http://stagingjustbottle.sergemeier.com/kategorie/taschen/It works fine on desktop.
Thanks Serge
Hi,
Can you please share your issue screenshot with us for our better understanding.
Thanks.
Hi,
Attributs with a space between two words is showing as %20 Example: iPhone 5—> iPhone%205
Please have a look here: https://stagingjustbottle.sergemeier.com/shop/mitch-handytasche/Thanks Serge
Hi,
Sorry for the inconvenience our development team is working on it and working on the new update and soon you will find an update release with solved that issue until that please be patience.
But for now:
Please go to Appearance >> Theme Options >> Woocommerce >> Single Product and change the variation style to dropdown your issue will solve: https://prnt.sc/ifi38d
Thanks.
Hi.
I have a problem with the Google map in the contact zone.
I inserted lattitude / longitude data and when I refresh the page, for some milisconds, the map show the ubication correctly but after that, the map display an error : “An error has occurred. This page has not loaded Google Maps correctly. Discover the technical details of the problem in the JavaScript console.”
You could see it at : http://akelarre2.es/contactar/
How could I fix this error?.
Regards¡.
Hi,
Please go to Appearance >> Theme Options >> General >> Google Map API and insert the latest below given API theme and then check your site after removing the browser cache you will not find an issue.
API key is: AIzaSyACr4QBC2mvPHoOD6AJqYLs-IwcT-IWoPM
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi.
Thank you for you help.
I will renew next time support licence .
Regards¡.
Thanks for contacting us. Have a great day.
Hi, I’d like to shorten the text (change text or change font size) on the buttons “add to cart” and “select option” in German. Changing Text: I havent found this text in the PO file. Change size or font type: How should css code looks like?
Thanks Serge
Hi,
Can you please contact us through our support system so we will check and provide you the Custom CSS for that.
Thanks.
Hi,
I have created a ticket.
Thanks Serge
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST So please wait once your ticket will resolve you will find the reply of your ticket.
Thanks for your understanding and patience.
Hi,
We are experiencing higher than normal Tickets volume and apologize for any inconvenience. We will reply to your tickets and help you as soon as possible, it will take more time than usual so please be patient during this time.
And our development team is working on tickets and soon you will find the reply of your ticket once it resolved.
Thanks for your patience.
Hi, in the documentation i found the follwing information: We used the following image sizes on our demo sites: Catalog Images: 300×400 or 300×300 Single Product Image: 500×666 or 500×500 Product Thumbnails: 90×90
But on my site the single product image is displayed with a size of 544×544. Please have a look here: https://stagingjustbottle.sergemeier.com/shop/fingerring-rosa-von-h-kollektion/Most of my images have a size of 500×500. Is there a way to change the single product size in the theme to 500×500?
Thanks Serge
Hi,
For changing the image sizes please read the below-given Links docs:
1. https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/ 2. https://atlantisthemes.com/woocommerce-single-product-image/
And after changing the image size you must have to regenerate all the image thumbnails from Tools >> reg: thumbnails.
And just check your providing Link and finds the image is in size 500×500 please see this screenshot: http://prntscr.com/j49o39
Thanks.
Hi,
Thanks for the information. I can make images smaller but not bigger, correct? This is my problem. With the old themes pictures 500×500 where fine and I have uploaded images only with a size of 500×500. Now I need the images with a size of 544×544. An can not make the images bigger. I have to upload all images again 
or I change the theme to show the images in a size of 500×500. Is this possible?
thanks serge
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you.
Thanks.
Hi, I did a view CSS changes. Can you please verify if I did right?
/*************** Change color for cart, pieces, search for MOBILE ***************/
@media (max-width: 991px) {
#mini-cart .minicart-icon { color: #775f47; }
#header .mobile-show { color: #775f47; }
#header .searchform-popup .search-toggle { color: #775f47; }
}
/*************** Change position of sidebar toggle for MOBILE ***************/
.mobile-sidebar .sidebar-toggle
{top: 29%; }
Do I have to mention he media size?
Thanks Serge
Hi,
Yes your Custom CSS code is correct.
Thanks.
Hi Team,
I have an issues regarding images gallery. Can you update recent version page builder(Wp bakery) and ultime addon. So it may be resolved my issue.
Thank You
Hi,
Please download the latest version of plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Actually i have a very strange problem..
My hosting on Wpengine, I build the website on sub domain .wpengine.com
When i migrated to my root domain after finishing the website, i lost the fonts i deleted them and re uploaded them still not working, deactivated the child and reactivate the original theme, still not working, any idea why ?
Hi,
Please use this Plugin for migration your site from one domain to other: https://wordpress.org/plugins/duplicator/ hope you will not find an issue.
Thanks.
There is no chance to do that now, the website now already on the domain name. any idea how can i fix it on the current situation ?
Hi,
Go to Appearance >> Theme Options >> Skin >> Typography and set Font again for all the parameters and save changes and check your site after removing the browser cache.
Thanks.
Still not working, although it appears at the inspect elment, but not reflecting on the browser at all .. any other troubleshooting we might forget ?
Hi,
Please check your site after removing the server/site and browser cache after making changes from Typography that I told you above it may be the cache issue at your end if it will not work for you then contact us through our support system we will debug your site and solve the issue for you.
Thanks.
Can you please give me the links to download the latest version of WPBakery Page Builder 5.4.7 and Ultimate Addons for Visual Composer 3.16.21
Hi,
Please download the latest version of plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I have downloaded the German translation from here: https://www.dropbox.com/s/jvfamjz9jsit0y7/porto-de_DE.zip?dl=0 But in which directory I have to copy the two files? And besid of copying is there anything else to do? Thanks Serge
Hi,
Please download the latest translation files from given links below and upload these files to wp-content/languages/themes then after that you have to select the german language from Wp-Dashboard >> Setting and then check your site after removing the browser cache.
https://www.dropbox.com/s/vlb6xpa5qccflm4/porto-de_DE.mo?dl=0 https://www.dropbox.com/s/xc2zk7gle7am96m/porto-de_DE.po?dl=0Thanks.
Perfect – thanks a lot!!
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our Theme & Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Hi Support,
I’m a dropshipper I’m looking for a new theme, I think porto theme would be perfect choice.
I would like to buy this theme, before that I have few questions regarding the theme features
1. It is possible to change the size of “ADD TO CART” Button?. I wants to make it little bigger than the usual one.
2. “COUNTDOWN TIMER” is available in Product page?.
3. “TRUST BADGE” is available in Product page?.
Please clarify my queries.
Thanks, Surji
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes you can change the size/color/font of the Add to Cart button by using Custom CSS after purchasing and using Porto WordPress contact us through our support system so we will provide you the Custom CSS.
2. You can use VC Element Countdown timer in a Block and that Block you can use on the single product page tabs.
3. You can add Trust Badges on the sidebar of the single product page by using Widgets easily.
This is the Single product page Theme Options Screenshot: https://prnt.sc/j44f9l
&
This is how the single product page Look likes: https://prnt.sc/j44fa2
You can more read about the Theme in Theme Documentation here: http://www.newsmartwave.net/wordpress/porto/documentation/
Thanks.
Hi, I have four attributes, not used for variation. But I’d like to show the four variation on the product site. Right now, the variations are not displayed. Furthermore I’d like to use for each of these four variations an icon. Thanks for your support! Serge
Hi,
We have tested our latest Theme and do not find this issue the variations are showing perfectly at our end make sure that your Theme and Plugins are up to date and also this may be any third party plugin confliction issue so please check your site after deactivating your site all the third party plugins hope you will not find an issue if yes then contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
The mistake was on my side – sorry. Thanks for the good support.
Sound’s Great!
Thanks for contacting us.
Have a great day
Hi,
I have some question about google maps, the page i created element using porto google map. After that i saw the page the map not shown, maybe you can see the print screen http://prntscr.com/j3vjjm
maybe you can tell me about workaround for the issue. Thanks.
Hi,
Please go to Appearance >> Theme Options >> General >> Google Map API and insert the latest below given API theme and then check your site after removing the browser cache you will not find an issue.
API key is: AIzaSyACr4QBC2mvPHoOD6AJqYLs-IwcT-IWoPM
Thanks.
Hey guys, my message box element has disappeared with the latest update. Any idea how to fix it?
Also WP Page Builder, Ultimate Addons for Visual Composer need updating in the theme
Hi,
1. We have hide this message box VC element in the theme because of no use of it. But if you want to enable it please edit the wp-content/themes/porto/inc/functions/shortcodes.php file search the ” vc_remove_element(‘vc_message’);” and remove it from the file and save the file. You will see that the Message box VC element back for selection in the page.
2. Please download the latest version of plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composerAnd also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for the prompt reply.
That fixed the issues.
Why have you remove it? Have a missed another way of creating a message box?
Thanks also for the link for latest version of plugins.
Roger support
Hi,
We have created our own Plugin named Porto Functionality and all the Ultimate Addon for visual composer Plugin elements that have been used in our demos is already included in Porto Functionality Plugin.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
I had this error “Your theme (Porto) contains outdated copies of some WooCommerce template files” so i did they previous update and it worked. I then had to upgrade to WC 3.3.4 and now i get the “Your theme (Porto) contains outdated copies of some WooCommerce template files.” error again. I have installed your latest update.
PS: Today WooCommerce 3.3.5 was released.
Andrés
Hi,
Actually, we have released our last Theme update on 22nd February 2018 and Woocommerce also released its last/latest update on the same day that is why two templates are outdated and our development team is working on the next Theme updated and soon within next week you will find an update released without having an issue until that please be patience.
Thanks for understanding.
.
Hi, please update the Porto theme to make it compatible with WooCommerce version 3.3.4.
Hi,
Actually, we have released our last Theme update on 22nd February 2018 and Woocommerce also released its last/latest update on the same day that is why two templates are outdated and our development team is working on the next Theme updated and soon within next week you will find an update released without having an issue until that please be patience.
Thanks for understanding.
Hello
A long time ago, 2014 we bought this template for one of our wordpress.
The issue is that we are going to update the web and we have seen that we have no option to download it because the author has removed the themeforest object.
From what we see, you have had to change it.
The website that uses the porto theme of 2014 is http://www.transportessegundogarcia.com/
And we would like to know if we bought a license from the current template (although it should not be, because we bought it at the time) if we update the theme manually by FTP, if the web would still be the same or there would be some change in its appearance .
Hi,
Sorry to say that you are using the old porto theme created by “Spyropress”. Please contact with the theme author, we did not develop this porto theme. We have developed the porto theme with the author named “P-Themes”. We only give our dedicated support to our valuable customers. If you want to use the latest and updated porto theme then you have to buy new licensed theme from ThemeForest here: http://themeforest.net/item/porto-responsive-wordpress-woocommerce-theme/9207399 I hope you understand it.And yes absolutely the design of the Theme is also change you can check our Live demos here: http://www.portotheme.com/wordpress/porto_landing/
Thanks for contacting us.
Have a nice day
