Actually, image is visible on iPhone, too. Please, check this screenshot https://www.screencast.com/t/TUUFvXPIk1wj

If you are facing with any issue on your installation, may we ask you to submit a ticket on our support forum at https://qode.ticksy.com/ and to include your site URL and our agents will gladly investigate.

Qode

Thank you. That should be the inspector, but in a real phone the image is not visible. And this is not my installation. It is your demo. Please check the screenshot: https://www.dropbox.com/s/6lnq42ukj796eyl/Archivo%2024-4-18%209%2050%2056.jpeg?dl=0

I already fixed myself, but I guess is a theme problem with Visual Composer.

Hello,

Try to go to Qode Options > Parallax and there disable Parallax for touch devices https://www.screencast.com/t/4b4QU42SyT or add this part of code:

@media only screen and (max-width: 768px){
 section.parallax_section_holder {
   background-image: url(http://bridge170.qodeinteractive.com/wp- 
content/uploads/2018/02/home-parallax-img-1.jpg)!important;
 }     
 }

in Qode Options > General > Custom Code > Custom Css with your background image link.

Best, Qode

Hello,

Please, reach our support team at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you with anything that could be done.

Best, Qode

Hello there,

When you add Icon element on your page, yo are able first to choose desired Icon pack, and then you are choosing an icon from selected Icon pack https://www.screencast.com/t/jGtvmRyuWwA6 If we are missing your point here, please, let us know. If you need further assistance, our support team is on your service at https://qode.ticksy.com/

Best, Qode

Thanks for your quick answer. The screenshot shows exactly what I mean. You have a list of icons but you can’t see how they look like. (you have to go to the icons pages and have to do the things I wrote above.) Every other theme I used before shows a gallery with all the icons. You can see them directly in the theme backend and chose the one you like. That is quick and very user friendly. The list version like in your theme is very annoying. It would be great if you change that in one of the upcoming updates. The rest of the theme is easy to use und really good. Regards Joe

Hi again Joe,

Oh, thanks for explanation and your suggestion. We will try to improve it in upcoming updates. Thank you for your kind words.

Qode

Hi,

Yes, it is how it should be done. And also, this code:

.highlight{
    display: inline-block;
    position: relative;
}

.highlight:after {
    content: ' ';
    position: absolute;
    left: 0;
    bottom: 0;
    display: block;
    background-color: #c2e71f;
    width: 100%;
    height: 0.5em;
    z-index:-1;
}

should be added in Qode Options > General > Custom Code > Custom Css.

Best, Qode

Thank you! i have just solved it. I already had that code in Custom Css, but i had to add ” z-index: 1;” to highlight class, because the text was in a box with a color background, and the highlight was behind that background! Anyway, thank you for your help!

Great. Glad to hear this. Thank you for the update!

Hello Marc,

Thank you for your kind words. Glad to hear you like our theme. And thanks for this suggestion. Like we stated: We are always working on improvements, and we are doing our best to make page load time better. Our dev team is doing their best to optimize this on highest possible level, but please, note it depends on several factors. We could suggest to get in touch with our support team by submitting a ticket to https://qode.ticksy.com , and they will provide you with tips how to improve speed performances on your website.

Best, Qode

Hello,

Thank you for your suggestion. We are always working on improvements, and we are doing our best to make page load time better. Can you please get in touch with our support team by submitting a ticket to https://qode.ticksy.com , and they will provide you with tips how to improve speed performances on your website.

Best, Qode

Hi,

It depends on dimensions you want to cover. We were uploading images in 1920px for sliders in order to cover full HD. If you have any other doubt, please, reach our support team directly at https://qode.ticksy.com/

Best, Qode

Hello,

Yes, you could use Fixed Header type in that case.

Best, Qode

Hi,

Thank you for taking interest in our Bridge theme.

WordPress 5 will continue to use custom meta options, so all theme options will stay intact. Regarding new editor, it will work on posts and pages, but off course if users want same look and feel like in theme demos, Visual Composer is preferred and required page builder, and other themes with custom page builders will continue to use them. New editor is great improvement but it cannot replace features and functionality of custom page builders offered from different plugin authors.

Best regards,

Qode

Hi,

Please, submit a ticket on our support forum at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will gladly investigate and help you there.

Qode

thank you

Is there a list somewhere of the “some theme elements” that don’t play well with javascript?

Hi,

There is not such list.

Qode

Hi,

We need to check this closer. Please, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly assist you.

Best regards, Qode

Hi,

If you updated WooCommerce, there are some changes for the images size, and here is their documentation and how to set dimensions https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/

Best, Qode

Hello,

We just checked your site and couldn’t found any gray space there https://www.screencast.com/t/zd5KlQxk We assume you’ve sorted this out already.

Best, Qode

Yess yes i already solve this problem, it was an option that i never try, thanks anyway!!

Great. Glad to hear this

Hello,

Please, check this article https://qode.ticksy.com/article/10481 and if you need further assistance, submit a ticket on our support forum at https://qode.ticksy.com/ and our agent will gladly help you.

Best, Qode

Hello,

Please, submit a ticket on our support forum at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will gladly investigate.

Best, Qode

Hi,

In our Qode Options > General you could add Google Analytics ID https://www.screencast.com/t/TBkWkRGV

Best, Qode

Hello,

Maybe you’ve manually added code for showing description of shop category in woocommerce.php file. If so, then you’ll need to do the same again, since after update, changes made in theme files are overridden.

Best regards, Qode

Thanks. I have literally tried everything from your support forum and nothing is working and going online all the functions.php code isnt either .. If it makes any difference it is my birthday and will give you a massive five star rating for your amazing team if you’re able to point me in the right direction as I am tearing my hair out trying to get it fixed! (ps I will give you a five star rating anyway as your theme is really amazing)

Hi,

You could try to add this line of code:

<?php echo category_description(); ?>

inside div like here https://www.screencast.com/t/lkj6vJuy1Z in woocommerce.php file inside Bridge theme folder.

We are glad to hear you like our theme! Happy birthday to you!

Best regards, Qode

Hi,

We are really not sure about print part Sorry for that.

Qode

Just meaning when I display the website, and press print (through browser button), my footer is not showing on the print out ? ...

Yes, but please note it is not under our support scope. It depends on print tool your browser is using and on method that is using for printing that is not related to our theme.

Best, Qode

Hello there,

Please, submit a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will help you with anything that could be done within our theme.

Best,

Qode

Thanks!

You’re welcome!