13535 comments found.
Hi I already own this theme. I was just wondering is it compatible with WooCommerce 3.3.5? If so can I update this without any problems?
Can I update WooCommerce PayPal Express Checkout Gateway to the newest version or will this breakdown the payment system? Thank you very much
Hi hussa735,
Yes, the update is good. 
How to set “Lesson Duration” to 1 Min and 30 Sec?
Sorry maordany1,
The duration is round, and the minimum unit is “minute”.
embed local video file on full screen on Lesson Settings -> Media. how to embed local video file (Stretched on content window not full screen. do not run over the list of lessons)
Hi maordany1,
Sorry but I dinn’t get your point clearly. Can you clarify?
Hi Ken,
I installed Thrive Leads, to create popup forms.
When I try to edit the design, a new window opens and I can choose a template. But, after choosing a template, the window is blank with two lines “: illegal offset type in isset or empty in online”. And I can create/edit the form. Here is a screenshot : https://cl.ly/0q3Y1d3o1F10
After changing the theme to a WordPress default theme, the lightbox template loaded without an issue.
Do you have any idea of how to solve it please ?
Thank you
Other question : after changing the theme, it removed all widget informations, and considering the footer is coded in the widgets, it removed it also.
Is there any way to restaure the default widget configuration ?
Thank you
Hi Maverick_Hunter,
Please send me a request to candy@thimpress.com with subject “Maverick_Hunter – Eduma Support”. I will need your site access and the FTP info. Will try the best to solve the conflict. I will also check the widgets too.
Hi Ken,
I’ve sent you by mail the site and FTP access few days ago. Can you update me please ?
Thank you
Hi Maverick_Hunter,
I’m checking your case again.
Hi Ken,
Can you update me about this point please ? I’m still waiting for a solution…
Thanks
Hi Maverick_Hunter,
We have just finished a holiday. Please give us some more time.
Hi Ken,
Thank you for your reply. Please update me when it’s okay because it’s a really important point for us.
Hi Ken,
Can you update me please ? I contacted you about this problem 18 days ago, and it’s really important…
To see the problem : WordPress Backend -> Thrive Dashboard -> Thrive Leads -> Leads Group -> Test Group : Then edit existing form (Lightbox) or create a new one. When you try to edit the template, the problem occurs.
This issue doesn’t occur when I come back to the WordPress default theme.
Important Thing : Changing the theme to the WordPress detaulf theme removes the sidebar Widget (and footer). So if you want to perform this, please be careful.
Hi Maverick_Hunter,
This is a conflict with another plugin not from us so it’s quite complicated. We will need more time.
Can you also ask the Thrive Leads author?
Hi Ken,
I asked the Thrive lead author but, since the plugin thrive leads works properly when we deactivate Eduma theme and set WordPress default theme, they said the problem comes from the Eduma theme so they told me to ask you about this.
Here is there message :
I went ahead and logged in to your site.
I took the liberty to change the theme temporarily to WordPress default one (Twenty Seventeen) to aid my investigations.
After I have changed the theme to a WordPress default theme, the lightbox template loaded without an issue.
I may advise you to contact your theme developer and show them this: https://cl.ly/0q3Y1d3o1F10 As they know how the theme was built.
I wish I could help you further, but since this is happening with a 3rd party theme, I’m afraid that there’s not much we can do. Additionally, our plugin is built and follows according to the WordPress codex.
Hi Maverick_Hunter,
Thanks for the report. We will try harder to solve the conflict.
Thank you Ken. I really hope you’ll solve the problem.
Hi Maverick_Hunter,
Please check 
Hi Ken,
I just checked with Firefox and Chrome, the error doesn’t occur, but after choosing a template, it seems like items are invisible. Please see the picture : https://cl.ly/0p3R3t1T3u1X So I think this isn’t completely solved …?
Ken,
My footer disapeared. This is probably caused because you’ve put the default WordPress Theme and that remove the widget (considering the footer is coded in the widget section). I understand that you’re working on the issue so this is not a problem if you put it back afterwards. Can you just think about it please ?
Thank you
Hi Maverick_Hunter,
Sorry I didn’t get your point. Our team made some changes for Eduma theme to resolve the conflict.
Hi Ken,
It’s been around one month that we are dealing with this problem and : - the issue is not solved - my website footer disappeared after your last attempt (I just put it back) - and I absolutely need the Thrive Leads Plugin
Could it be possible to set a deadline to solve the issue ? If it’s not possible, can we consider that you refund me, and I uninstall your theme ?
We can discuss about that by email if you want.
Thank you
Hi Ken,
11 days and no answer… Can you please consider my request ?
Thank you
Hi Maverick_Hunter,
So sorry for the delay. We are using a new email support. Can you send us a request to edusupport@thimpress.com with subject “Maverick_Hunter – Eduma Support”?
Just give us 1 more chance to assist.
Hi Ken, Kindly note we sent u 2 comments from many days ago and don’t get your support to solve it hope get your support
Hi mhhammam,
We will try harder to find a solution.
Hi Thimpress,
Me again, will probably have more questions at the start .
I am trying to make a simple course with a single quiz that people can do without an account and for free.I have tried setting the ‘No Enrollment Required’ option, but now when I start a quiz, it automatically skips all questions and you fail.
When this is not checked and you need to have an account, the questions are not skipped.
Am I doing something wrong?
Thank you in advance!
Hi RvdDungen,
I will need to check your site more carefully. I just sent you an email. Please check.
Hi Thimpress,
Can you explain to me how the Thim: One Course Instructors element works? When I add that to my page, I don’t see any of my instructors listed, only the admin.
I would use Thim: List Instructors, but I don’t like the visuals of that element and I can’t find a way to change those. There are almost no element settings, so I can’t change anything. Like showing full text instead of an excerpt. Or how big the photo shows. Am I missing something?
Thank you in advance!
Hi RvdDungen,
Please discuss more with me via the email too
I canot see curriculum in Courses -> Add New (curriculum Does not exist at all) How do I add it? Please reply in detail Please Please Please.
Hi Ken,
Why are you really taking a lot of time to conclude the fix on http://online.crackit.com.ng/account ? Kindly finish up.
Hi Theme_King,
Please clear your browser cache and check again.
Hi Ken,
The buttons are aligned now but the Syntax errors are still present. It only goes away when I disable the Social Login (miniorange) which is not what I would like to do. The main problem is that it hides the ReCaptcha when enabled….
(index):466 Uncaught SyntaxError: Unexpected token < (index):529 Uncaught SyntaxError: Unexpected token <
Hi Theme_King,
I think it due to Autoptimize plugin.
Hi Ken,
But I have the Autoptimize plugin enabled in the test site here http://learn.crackit.com.ng/account and I don’t get the same error.
Hi Theme_King,
There must be a conflict somewhere. I’m trying to find it. Please wait.
Hi Ken,
Did you find something?
It seems you had no luck. Did you check the conflicting plugin?
Hi Theme_King,
I’m trying to reset the cache.
Hi Ken,
Are you done with my website? I cannot login, so I was wondering if you have fixed the issue with Syntax error…
Hi Theme_King,
About the login, I didn’t change it. Please check again.
After checks, the conclusion is due to the Social Login plugin. You can disable this one and see what happens.
Well, Social Login plugin works well with the test (http://learn.crackt.com.ng) website which has all same plugins as the main site…
I am really disappointed after all the efforts and time spent. I will have to re-install Wordpress and start afresh… but might loose a few users who have not actually bought anything though…
Slow slow slow to help… Please improve… And also with the documentation on updating the theme… and some quick fixes…
.... Feel so sad 
How do I link lessons to course? I created a new course And I also created a new lesson but how do I link them? I have installed your demo and everywhere written “Not assigned yet” to course.
Hi maordany1,
Please edit a course. In the curriculum builder, you can add a brand new lesson, or select existed one. Please check and let me know
Having a lot of problems with this theme. The membership plugin is not working, The shortcodes are not working on the membership pages – even on the demo I’m using (Ivy League). Spend a ton of wasted time trying to get it to work.
Hi richardweisskopf,
I’m so sorry to hear that. I have checked your ticket again and seems it was resolved. If you need any further assistance, just let me know.
Hi Ken,
Is there any way to set the header size on the blog/article page ? I’m using a 1656×630 image as header background, and it looked good. But when I hide the page title, it decreases the header size.
Is there any solution to this ?
Thank you
Hi Maverick_Hunter,
Please try this CSS code (menu Customize / General / Custom CSS)
.blog .top_site_main h1 {
visibility: hidden;
}
It works. Thank you.
Hi Thim Team,
I can not change course tab text. I dont want to see english text tab “Overview,Curriculum, Instructor”. I can not find how change text tab.
For example Now it is preset to “overview” button but I want to change it to “Amaç”. it is turkish language.
Second example “Curriculum” button but I want to change it “İçerik”
Can you help me with this problem?
Thanks for your help
Hi kubi3486,
Those texts are translatable. We can use Loco Translate plugin https://thimpress.com/knowledge-base/loco-translate-guide/
I can help you set it up if you need, just send me a request to candy@thimpress.com with subject “kubi3486 – Eduma Support”.
Hi, while importing any demo data shows this error: CODE: #008_DOWNLOAD_FAILED.
Hi talksam,
Sorry to hear that. Seems there is a low PHP configuration on your server. Let me check it more carefully. Just send me a request to candy@thimpress.com with subject “talksam – Eduma Support”, I will try the best to help you out
Hi!
The Edtech Demo website has a gradient overlay over the slider images with a ::before.
I tried looking for where this is set in the settings of the demo website, but I can’t seem to find it.
Can you tell me how I can get that effect?
Thank you in advance!
Hi RvdDungen,
Let me help you set it up on your site. Just send me a request to candy@thimpress.com with subject “RvdDungen – Eduma Support”.
Dear Ken, I have yet to receive a reply to my mail. Could you tell me when I can expect a reply? Thank you.
Hi RvdDungen,
I might miss that one. I’m gonna check again. We are overloading after the holiday, so sorry.
Dear Ken
We answered the email with the correct passwords.
Please help us as requested in the emails.
A hug from The Academy
Hi zgiacaman,
I’m gonna check your case.
hi i saw your demo eduma theme and i wanna know what type of video player you use in the e learning website and how can i avoide software like IDM to download my content thanks
Hi rachwan,
Technically, you can use any video players which be supported in WordPress.
In reality, we can’t protect video content, but we can make it harder to download.
Example, you can use Vimeo Pro or use some plugins which prevent videos from being downloaded
hi @themepress, I have a problem with woo commerce payment, I create a ticket 5 days ago and I cant get my problem to be solved, at least reply to me if you are solving the problem and expected time to be solved . ticket number is #290397
Hi almotahida,
Sorry to hear that. Our team is checking your case now.
Hello, before to buy this theme, i just want to know if there’s an other way for an instructor to create their course, lesson etc instead of interface of back end which isn’t very beautiful?
Hi goku1979,
We plan to build a frontend editor for those instructors. But I think you should see how the backend works. It’s really great. You can send me a request to candy@thimpress.com with subject “goku1979 – Eduma Support”, I will share a testing site info
The preview of pages and posts does not work. All changes can be viewed only after clicking “Update”. How to fix it?
Hi elcold,
I will need to check your site. Can you email me the site info to candy@thimpress.com with subject “elcold – Eduma Support”?
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