26988 comments found.
please how do you create four (4) columns layout. All demos you have display articles in 3 columns. Please help, it’s urgent!
Hello,
Please install the tagdiv multi-purpose plugin and then check the row settings in the tagdiv composer plugin: https://www.screencast.com/t/ykHS7VG4
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
I try to register in Tagdiv Support but there is an error message if the purchase code I entered has been used another account. Though I have never enrolled in the web support Tagdiv. Please help.
Hello,
The theme activation creates the account automatically. Please use the email address you registered the theme with to reset the password and access the forum.
Thank you! Bogdan B
Hi, Sir. I really need your help. How do I remove a little black box with zero / 0 inside the box. It is appear on the home page in the whole below of article tittle.
Hello,
The little black boxes are the comment counts fort the posts. Please use this setting to turn it off: https://www.screencast.com/t/u5AyaEVI
Thank you! Bogdan B
I just purchased the theme do you offer installation? Or can you refer me to someone who can?
Hello,
Thank you for choosing our products. We cannot offer installation services but you can use the following guide to install the theme. It is a simple process:
https://forum.tagdiv.com/install-via-wordpress/or If you encounter problems, you can try the ftp approach:
https://forum.tagdiv.com/install-via-ftp/ If you still need install services, you can check studio.envato.com https://studio.envato.com/explore/wordpress-installationThank you! Bogdan B
Hi, I just bought again Newspaper license, and I’m putting code purchase and I’m getting this error: “Envato API is down, please try again later or use the manual registration.” Please, what should I have to do? Unfortunately, I bought your support for $ 41 , this is was not my intention I just needed to renew my licese code, After that, I bought a new license (Today), because I’ve already bought your theme in 2016. Could you refund my support and consider only my license??
Because I just bought a support $ 41 and $ 59,00 this was a mistake. Please, consider, I’m a brazilian and I got this error
Hello,
Please contact envato for this request: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us As for the activation, please try again at a different time or try the manual activation method: https://www.screencast.com/t/NXhtb0Vtn
Thank you! Bogdan B
Hey Tagdiv, Everything on your newspaper them is great but i am faceing the image loading issue on my site. I not even using optimization plugins, like wp super cache wp fast cache wp rocket.. Can you tell me what is the problem??
Site link tricksviral.com
Hello,
Please check your cdn. Usually this issue is caused by the CDN server. We can only recommend these settings: https://forum.tagdiv.com/cloudflare-cdn/
Thank you! Bogdan B
I am using cloudflare from the beginning.
Please check the settings and set them exactly like shown in the link I provided. You are still using rocket loader and that is not recommended: https://www.screencast.com/t/bkqhyRmKe6 Please use the guide from my previous reply if you want the issue fixed.
Thanks. Bogdan B
How can i add the newspaper search field and button on any place in the theme, is there any short code for that?
Hello wp_premium,
Sorry but the theme does not have any such an option for this, unfortunately! You can try using the search functionality from Wordpress from here -> https://www.screencast.com/t/FaCXQdYU and place it to your sidebar section as you wish.
Thanks for the message!
Catalin L.
Hello All,
Hopefully, all are doing good.
I am facing some issue regarding the header categories.
I have made one Parent Category name “Sports” and made subcategories like”Cricket & Football”.
You can see in below URL :-
http://prntscr.com/j7rq58But when i see on home page its showing other categories rather than assigned categories.
You can see in below URL:-
http://prntscr.com/j7rs7nI need to show only regarding subcategories on header.
http://prntscr.com/j7rtbmI have done setting like that can you guys please help me to get out this issue.
Any help would be appreciable.
Hello ajeet_mishra,
You should edit the ajax category dropdown from here -> https://www.screencast.com/t/xEPDOyqKGG0A
Thanks.
Catalin L.
Hello,
I supposed it sub categories will be come automatic.
And according to you screen shot i think we need to put categories ids in text box which we want to show.
In technically manner i think it should show sub categories in header label rather then put ids of the all sub categories.
Please correct me if i am wrong.
Hello,
The ajax filter will show what you set it to. By default it will show all categories. You can filter the exact ones you want to show using this guide: https://forum.tagdiv.com/block-settings-tutorial/
Thank you! Bogdan B
Hi i want to add social bottom for attachment.php (http://prntscr.com/j7qy93) how can i add code. i cant find manuel social share code
Hello,
The attachment template can be found here in the theme files: https://www.screencast.com/t/7M3L6IPoE But we have ot tested any social icons in the attachment template. You can maybe find plugins which can offer this type of implementation but we have not tested any to recommend.
Thank you! Bogdan B
What is the social media button code of the theme? i cant find single.php social code http://prntscr.com/j7sppo
Hi,
You should check the td_social_sharing.php core file if you want to add more functionalities for social sharing.
Thanks for the message! Catalin L.
hello. instant articles how to solve the problem The provided URL is not being accepted because the site has minimal readership, which violates the Instant Article Policies (https://developers.facebook.com/docs/instant-articles/policy/). Please provide a different URL.
Hello,
Sorry but for the moment Instant Articles has not been tested with our theme. You will need a plugin for the theme to work with instant articles but we did not test any to recommend.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
I purchased Newspaper theme, but I am having an issue. I am unable to install it in my wordpress because when I am uploading and installing it, it showing a message that the link you followed is expired, please try again.
Hello,
Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also provide cpanel access or ftp so we have access to the theme files.
Thank you! Bogdan B
HI! need help…I followed the tutorials and installed the demo (without contents). Why my home page didn’t change after demo installed? I supposed it should be what the demo home page look like? any settings I missed?
Hello, If you install a demo without content, you will not get the homepage. If you install with content, You will get the homepage as well as all the other templates (categories, posts, etc.) If you only want the homepage out of the bunch, you can install the demo with content, and then make a copy of the homepage. After that you can uninstall the demo and you will still have the homepage copy you made. (the content gets removed when uninstalling a demo)
I hope this helps. If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
HI! I activated the theme, and installed a demo… Now I’m changing to another theme… but the homepage is full of the short code of magplus demo… Is anything I missed before I change to another theme??? Please heeeelp
Hello,
Well, when changing themes, you should take into consideration that page builders are not compatible with one another and pages need to be re-created with the specific theme elements. You cannot import pages from one theme into another.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
My Instagram followers are not showing in my Social Counter… Any hint ??
Hello,
Please update your theme to the latest version. You can use this guide to properly update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you! Bogdan B
why aren’t you answering support? https://forum.tagdiv.com/topic/sos-after-the-update-the-site-does-not-work/
Hello,
Sorry, but it seems we missed the topic for some reason. We have replied now to it.
Sorry for the inconvenience. Bogdan B
i want use svg file to logo. it posible?
Hello,
By default wordpress does not support SVG graphics so support must be created first. You can follow this guide: https://themeisle.com/blog/add-svg-to-wordpress/
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
svg graphics display on my site but only logo not display
svg work on my site. svg logo display on mobile but desktop not display (i use header style 5)
Hi,
They should work on logo as well if they work in other places. This is a similar topic where I made a test with a svg format for logo
- https://forum.tagdiv.com/topic/svg-logo-not-visible/
Upload it in the media library and then set it as logo in the theme panel, it should work.
Thank you! Simion C.
svg logo work with “header style 1, 2, 3” another header style not work
Hi,
That might be the case, I remember I used header style 1 in my test, which worked from what I can remember. By default WordPress does not support this image format so maybe this is a limitation. If the SVG image does not display or upload properly maybe try different header styles or images and make tests.
Thank you! Simion C.
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Hi, so I am adding a shortcode into the raw html element and it is not converting. What am I doing wrong?
Hello,
Please add the shortcode in text mode not in visual mode. Also , you will not be able to see the change in the composer. You will see it once you save and hit the preview button.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Thanks !
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you! Bogdan B
hello one more qustion i changed color and size of (next-priv) button from style.css file but the change just in desktop please tell me exacly where can change for mobile thank you
Hello,
If you do not use the mobile theme plugin ,then the css will also affect mobile devices. If you do use the mobile theme plugin, Then you will have to use the mobile theme custom code section: https://www.screencast.com/t/OwkuLr3a or if you prefer to alter the style.css file: https://www.screencast.com/t/GEXWML8f
Thank you! Bogdan B
Hi, do you consider to add to theme panel a switch button to turn on/off sorting at category landing page? Now it has to be deleted from the source code – but not everytime sorting (by the newest, oldest etc) is needed at website. It would be good if it would be turn on/off from the theme panel.
Hello,
The category filters can be disabled from here: https://www.screencast.com/t/UxIn9Wd0
The option has been around for quite some time.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
thx! I should miss it somehow : )
hei tagdiv,
PLEASE HELP URGENT. After update to 8.7.3 my website error. cannot login to wp admin. i email contact@tagdiv.com not respond.
Hello,
Please disable all plugins using this method: http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/ and then make sure you delete all theme plugins and install them again from the main theme package.
Thank you! Bogdan B
