450 comments found.
Great support 
Glad we could help you ! If you liked our theme, take a second to leave us a 5 star rating from your themeforest downloads .
We are making our homepage in Korea. If you click the account icon in the header, the link address is incorrect. (Crypto Tools, My Dashboard ….)
Manager account address: http://coinhow.cafe24.com ID: admin PW: admin
The link will write hello-world. —> /hello-world/edit-account
Hello,
Please edit your message or I will delete it, don’t provide your log in information in the comment section as someone might take advantage of them. Send us your ticket at modeltheme.ticksy.com to help you with the links.
Regards
when is the next update, and will modeltheme have support for PHP 7.1?
Hello James,
We are expecting to go live with the new version in the next week, keep in touch !
Regards
Hello , yesterday I buy one Theme for Wordpress , but no work !!! After the add ZIP file sae me ””” The link you followed has expired , please can help me ????
Hello and thank you for purchasing our theme,
Please submit a private ticket at https://modeltheme.ticksy.com with the WP admin login and FTP access and we will gladly take a look to see what is wrong on your side.
Regards! - ModelTheme
Hi, how much time it’s take to reply an email because 3 days before i write a email and today 8 hours ago but there is no reply. Please, reply as soon as possible.
Hello vadramfor,
I don’t think we have received an email from this username, can you care to let us know what you messages us about ? Thanks.
Regards
Please, check I emailed you at support@modeltheme.com
Let me know the email address you have used so I can quickly do a search on it.
Regards
I just forwarded your email to the sales team, expect to get a reply shortly. Thanks!
Regards
Hi, I know it was the weekend and support isn’t open. Just curious if yo have received this ticket 1556825? Thanks,
Hello,
Thank you for purchasing our theme ! I will check your ticket soon.
Regards
Ok Thanks. @modeltheme
Hi, Ive replied to ticket 1556825. Thanks
Hello,
Then I should check it.
Regards
Hello Pre Sales Question : I am interested in your theme, Do you have any plans to update the theme similar to the wp theme www.tokendesk.io sometime sooner
Hello,
Thanks for your feedback, a new homepage similar to this can be added to our updates soon enough. Make sure to check the product page often to know when to get it !
Regards
Why cant I change any of the colours? It just has transparent tick box
Hello Nesio,
Send your requests to modeltheme.ticksy.com so the support team can assist you.
Regards
Fixed that part however there is no option for the members portal or crypto tools. How do you add that?
Hello,
Those features are still in development by our design team If you are looking for a faster way to get them, send us a ticket at support@modeltheme.com .
Regards
MT-ICO- FILTER not responsive I can’t fix it with css what can i do? Please help
Hello Nesio,
Send your requests to modeltheme.ticksy.com so the support team can assist you.
Regards
Can i simply do a manual import of demo data? the demo importer hangs
Hello James,
Go in the downloaded theme folder > Demo Data > import the content.xml file through Tools > Import > WordPress and wait for it to load.
Regards
Presale:
Is there a crypto currency calculator within the template similar to http://crypterio.stylemixthemes.com/cryptoblog/ ?
Presale:
Where is the user functionality my account login access?
Hello,
1. The calculator from our theme can be checked here: https://cryptic.modeltheme.com/ at the middle of the page;(it can be customized/ add more crypto currencies or currencies)
2. Demo login credentials: cryptic_demo/cryptic_demo
Regards!
Thanks. Are there different home page themes for the Home blogging page theme?
Hello,
Home Blogging has one version at the moment but the theme still has other demos.
Regards
I understand that the ICO listings have to be added manually from the admin side How can I allow users to add their own listings and how can I charge them for adding their own listings? Even if I have to give them access to the admin after they have paid to submit. Is a front end listing submission form a difficult feature to add? Why didn’t you just add that very obvious functionality? Is there something in the code that does not allow it to work this way?
Hello John,
This is one of the features we are planning to integrate in our theme. At the moment, every user of the website is able to submit ICO but not with payment or subscription. Check our product page regularly to know when to get it !
Regards
Demo install keeps timing out – are there any problems your end . Is there a manual process ?
Hello,
Please provide your request at modeltheme.ticksy.com so the support team can assist you.
Regards
There isnt a product listed on there that matches – i tired cryptokn but that said purchase code was for a different product . I can see from other comments that other people are experiencing problems with the demo so please either fix of provide us with instructions on how to do so manually .
Ive raised a ticket – two similar theme names were confusing
Hello,
We will have a reply to them very soon.
Regards
Still havent had a reply – PLEASE provide us with a manual way to import demos with the latest demos OR fix the importer
Hi, my question is regarding Cryptic theme – Home listing filter demo – Single ICO page, on this page i want to add some features like , voting feature, Facebook and twitter feeds and team info ( team portfolio) is that possible without coding by plugins or widget. if possible please suggest me or not possible please suggest me a way.
Hello,
Better send us a message at support@modeltheme.com with the section you wish to integrate to give you a solution for them.
Regards
Date counting forward when the date is over… How can i fix it?
Hello Nesio,
Please send us a ticket at modeltheme.ticksy.com with your request so the support team can assist you.
Regards
Hello,
I can’t using modeltheme.ticksy.com I’m getting an error : “Sorry, that purchase code is for a different Envato product.”
Can you please try this url? https://modeltheme.ticksy.com/submit/#100011624
Maybe you are submitting the ticket to Cryptic UI Kit, not to the WordPress version.
Regards!
Not working. Error code : Sorry, that purchase code is for a different Envato product.
I send a message please check my message for purchase Code
Hello,
I just replied to your message, have a check !
Regards
Hello, any update on RTL of this theme?
Hello Asimondo,
We are working to implement it in one of our next updates, check the Change log from our product page to know when to get it.
Regards
New Update!
RTL Compatibility – added via ModelTheme RTL Compatiblity Plugin – View Details + Download the Free RTL Plugin
Hello,
how can i integrate a registration page?
Hello,
Please send us a ticket at modeltheme.ticksy.com to help you out with the integration.
Regards
I see that the demo page is down also. “The origin web server is not reachable.”
Hello,
Please check again the demo pages, we just resolved the issues with our server.
Regards
Thanks, I can see it now.
Is there a way to add these bitcoin explorer etc on main pages via shortcode instead of cryptotools.. i don’t want to enable login for security reasons.
Hello,
At the moment, the functionality is not in the form of a shortcode. I will let the design team your recommendation and will soon get an update on this.
Regards
Pre Sales Question – I got another Crypto theme and had to get it refunded as there was an issue with the 3rd party plugin “Virtual Coin Widgets” something to do with cloudflare, I refunded it with thought in mind to purchasing this theme instead, Are there any ongoing issues with “Virtual Coin Widget” and the Demo Data install?
Hello,
We do use Virtual Coin Widgets plugin with this theme and got in the past a few messages from our clients saying that is not working properly for them. We decided that for our newest homepage’s to not integrate it anymore. Check them out !
Regards
