39350 comments found.
Hi this is my website that is under development but there is a problem with product checkout when I filled the checkout form billing details section and click on submit so It’s not moving to next page It shows me same page and also not showing any error so please can you tell me whats the problem here is the link of website http://thewebstack.com/estrellasflowershop/
Looking for a positive and instant response.
Thanks, Sheraz Khan
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Does the theme have the ability to display content in an accordion – could you please advise how?
Hello!
You can access the Toggles Element via the Fusion Builder -> https://d.pr/i/f9eLQa
More info here -> https://bit.ly/2r1ffML
Some demo examples here -> https://bit.ly/2lTdY7c
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
In theme Options > Woocommerce Styling I have set:
Equal Heights (Turn on to display grid boxes with equal heights per row.) to YES
But it doesn’t change anything. I have checked on Chrome & MS Edge because I notice that you released a patch for IE last year. We have no outstanding patches to apply.
Our support has ended hence the comment on here 
thank you
Hello @kimski08
That option should work without any issues so please make sure that your caches or 3rd party plugin or some custom CSS is not causing this issue, try disabling the plugins and checking again however if the issue persist we will need you to open a support ticket with us and our team will check this out for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Ammar,
Having disabled all other plugins & disabled my child theme. I then took off all my custom css & it fixed it. Now to trawl through a mile of custom css to find what’s causing it!!
Thanks for your help.
Hello!
Glad that you have managed to get to the bottom of it.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
I have a very strange bug since yesterday:
- I have 3 websites using Avada and 3 licences of with this Theforest account (and 3 registration keys). - I can’t do the last update in 2 websites - website #1: no problem to make the last update (even if I just discovered an error message, it asks to make a new token) - website #2 and #3: impossible to make updates, but no problem with the token. Message “Une erreur est survenue lors de la mise à jour de Avada Le téléchargement a échoué. Forbidden” (“couldn’t download the update. Forbidden”).
Can you help me please to resolve the problem to be able to make the update?
Thank you and have a nice day.
Rashel
Hi,
It would be difficult to assess the issue via the comments section. I would request you to please get in touch with our support team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Thanks for your answer but I cant login because I bought my 3 licence more than 6 months ago. So I can’t open a ticket. ... :’(
I also can’t pay 3 new licences every 6 months. I just want to make my updates…
Hello @ventec
You should be able to update using our alternate method in that case, please read more about the alternate method for update here => https://bit.ly/1R1ik6V
Thanks
-Ammar
I cann’t Generate the Token alwyes give me “Invalid token, or corresponding Envato account does not have Avada purchased.” , I already followed the instruction.
I also create account in theme-fusion.com it’s give me Your account is missing a valid purchase code. In order that we can help you resolve this, please email your support username and Themeforest purchase code to: support@theme-fusion.comI already sent email to support and didn’t get replay. if you cann’t help let know. Because if you cann’t help let me know where I will return the money.
Best Regards Ahmad F.
Hello!
Please send an email to support@theme-fusion.com and include your purchase code so that we can check this for you and get you set up.
We look forward to helping you!
Thank you, MB
I love Avada after using it for my project. Can you make demo about home wares, electric shop like electro theme? There are many demo about cloth shop, beauty out there, but rarely demo about home wares shop sell electric item in kitchen like cookers, microwave, etc.
Hello @leolion84
We are always listening to our customer’s ideas and suggestions so please do send yours to support@theme-fusion.com and we shall add it to our section for future considerations
Thanks
-Ammar
Hello, id like to know if this plugin if officially supported and included in the theme code ?
It claims to be compatible with Avada http://quadmenu.com/avada/
https://codecanyon.net/item/quadmenu-responsive-wordpress-mega-menu/21315450?s_rank=4Hello @kandombe
We have not officially tested this plugin on our end, however it is definitely true that they have a working Avada demo with that plugin so that is enough evidence of it. I will suggest getting in touch with plugin authors about more info on that plugin.
Thanks
-Ammar
Thanks for fixing the jerkiness of the sticky sidebars. So far so good.
Hey @CyberFyber
Glad to hear that you liked our update
If you need any further assistance, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Are there any plans to include GDPR regulations in your theme? Do you use cookies?
Thanks
Hello @Yiannis54
Our Developers are already working on a GDPR regulations related version of Avada which will be out very soon and will take care of the GDPR related queries.
Thank you for your patience.
-Ammar
Experiencing issues with latest update:
1. It seems my php.ini and wp-config.php are not recognized (hooked in?) now by Avada. This makes system status in the red and keeps WP revisions on pages, which I have set to “false” in wp-config.php.
2. After saving a page and clicking on all pages I get a warning to stay on page or leave page and all will be lost. Note: I have a custom global element on all pages
Please advise or create a patch/update to fix these issues. Thanks!
Hello @Bexotic
If any command is being placed inside php.ini and wp-config.php it should be recognized by Avada and should show in system status as such, this simply means your hosting is not letting the change go forward in first place and we will gladly check this out for you.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
-Ammar
My apologies. I will fill out a ticket straight away. Thanks!
Hello @bexotic
Not a problem, we will be happy to assist you with the queries
Thanks
-Ammar
The latest update has made the blog posts stay site width regardless of blog posts being set to 100% Some reason this has just happened since updating.
https://outstaff.co.ukHello @PhaseOneGroup
We had released a patch regarding the content overflowing 100% width area on some containers so please make sure you do apply that from Avada > Fusion Patcher however if the issue persist please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello!
In that case please create a support ticket using the link below, and if you can’t for some reason, please send an email to -> support@theme-fusion.com and include reference to this comment and your sites access info so that we can assist
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I am trying to update the plugin Layerslider WP from 6.6.8 to 6.7.1. It fails with the message “Something went wrong with the plugin API.”
Hello @sageinternet
It appears that your server is not able to connect to our updates server in this case and we do suggest using alternate method for plugin installation in such cases, please refer to the documentation here please => https://bit.ly/2eahzvS
However if the issue persist, please open a new support ticket including your site details and our team will gladly look into this issue for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
how can i add text widget? I can not edit this field prtscreen: https://ibb.co/kZACTc
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
hi, in the fusion builder i can’t make any operation to modify columns and lines. How can i find a solution? Can you help me? Thanks
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I have set a standar font “Arial” but in the theme under <style id=”fusion-stylesheet-inline-css” type=”text/css”>
it’s loading: src: local(‘Antic Slab Regular’), local(‘AnticSlab-Regular’), url(//fonts.gstatic.com/s/anticslab/v6/bWt97fPFfRzkCa9Jlp6IacVcWQ.ttf) format(‘truetype’);
and
src: local(‘PT Sans’), local(‘PTSans-Regular’), url(//fonts.gstatic.com/s/ptsans/v9/jizaRExUiTo99u79D0KEwA.ttf) format(‘truetype’);
i have disable all plugins and theme feature (google api, slider etc..)
I think its a Bug
Hello @stanus74
It does look like Google Font script is still loading, however to check where its loading from we will need you to please open a support ticket and our team will get back to you as soon as possible, please also include your complete WP + FTP details in this case.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hello. We are not able to update Avada today.
We get the following error: An error occurred while updating Avada: Download failed. cURL error 6: Could not resolve host: marketplace-downloads.content.envato.com
I have checked with our host, which are telling us that this is an issue with Envato or your severs. Care to help us out here?
Edit: There are no errors in “System status” and the theme is properly registered. This is not a new website, but rather a site which has functioned fine for years.
Hello @Play-design
Seems like that update server is not able to make any connection to your host or vice versa and this needs to be checked, in this case we will suggest you to please open a support ticket and our team will get back to you as soon as possible.
Also in the meantime you can always use our alternate method to update which can be read here => https://bit.ly/1R1ik6V
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello again,
Seems like this issue resolved itself. Must have been some issues with envato’s own servers. Just wanted to let you know.
Glad to hear that you are all set now
Have a good day
-Ammar
Hey,
I have been trying to update avada to the new version just released and keep getting this error: An error occurred while updating Avada: Download failed. cURL error 6: Could not resolve host: marketplace-downloads.content.envato.com
Hello @Flavorxweb
It does appear that your host is unable to connect to our updates server in this case so please check the System Status page inside Avada > System Status .
Also please note that you can always update using our alternate FTP or WP method as mentioned here => https://bit.ly/1R1ik6V
However if the issue persist please do open a new support ticket and our team will gladly look into this issue for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Is it possible to make an element sticky, so that i can use ist as horizontal submenu?
Hello @CMZ
We do not have an option to set the element or column / container as sticky by default however it is definitely doable using custom CSS after setting a custom CSS ID or Class and setting the position using custom CSS.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Duplicated.
thx
You’re welcome
Thanks
-Ammar
Hello @btarchitects
This is a very simple text box element and this is definitely doable, if you need further assistance with this please open a support ticket with your complete query and details and our team will get back to you as soon as possible.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
When I’m installing plugins like fusion white label branding, convert plus, advanced custom fields pro, layerslider wp and revolution slider I get this error message “Something went wrong with the plugin API”. Any idea why?
Hello @temahr
Can you please check your system status and make sure that everything is good there? however in any case you can use our alternate method to install the plugins as mentioned here => https://bit.ly/2eahzvS
However if the issue persist please open a new support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
