26688 comments found.
hi~ i have fill up the info at Contact Form Settings, when i submit info at website it shows :”THANK YOU! Your email was successfully sent. We will contact you as soon as possible.”
but i cannot receive the submission in my email. can you please help. thank you!
Hi,
Please, check your spam folder. If the issue persist, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate.
Qode
noted with thanks! will send a ticket 
You’re welcome
On a mobile device, how do I hide the white menu with the logo at the top until I scroll past the home page slider? I basically want that menu to show only after I scroll down on the my phone’s screen. Thank you.
Hello,
Please, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate and assist you there.
Qode
I did. I haven’t received a response. Can you respond please? Thank you.
Hello,
We managed to find your ticket and it has been assigned to our agent who is working on it. And you could check response on ticksy soon.
Best, Qode
Hi, I am working on Bridge theme, i just want to know that how can i edit(modification in code) the Qode Elements like search and others as i want to replace a place holder in Search elemets from where i can get all the files of Qode elements
Hi,
If you want to edit the code, here you could check file path wp-content\themes\bridge\vc_templates\qode_elements_holder_item.phphttps://www.screencast.com/t/oXYEDgQt
Best, Qode
Hi!
Recently I’ve started to have issues with text on my website, some of the characters have started to be displayed as A�.. I’ve never had it before… I’ve updated everything, but the problem persists… Let me know please ASAP. Thanks!
Hello,
Yes, we will check. Please, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly investigate and help you there.
Qode
I need extended support to submit a ticket… I’ve bought 6 licences but they’re all expired
Hello,
Please, send us here your site URL. Thanks
Qode
Hi, i added a video for my client’s website into the portfolio section. Although it is visible and no problem on desktop computer, it is not playing on mobile devices. Only cover image shows up but the Play and Stop buttons are not visible on mobile devices … Can you help me with this issue pls?
.
Hello,
Yes, we will recheck it. Please, reach our support team at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will gladly investigate.
Best, Qode
But my support period is over. What can i Do in this case?
You could send us here your page URL and we will try to check.
www.studyoyeka.com On the main page first click the first project. And in the opening page at the top there is a video. It does not work on real mobile devices like phones and tablets. If you give me your email i can send you login info. Thank you very much. Loooking forward to hearing from you soon…
Hello,
Thank you. We just checked. It is because you are using self hosted video and on mobile HTML5 videos are not supported on all devices, which is why is enabled video preview image. So, you could try with some youtube/vimeo video if you want to see it on mobile, too.
best, Qode
Hello there
how can I change the dropdown menu to horizontal as in demo original?
Thanks in advance
solved – sorry 
Glad to hear this. Thank you for the update!
Hi there, 1) Is the theme fontawesome 5 ready? If not, when should we expect an update for it? 2) Can you customize the portfolio permalinks similar to this plugin: https://wordpress.org/plugins/custom-content-portfolio/ ? Thanks!
Hi,
1) In future theme updates, we will add font awesome 5
2) There is option to change default single portfolio slug from portfolio-item to something else in our Qode Options https://www.screencast.com/t/oI8CI1L6
Best, Qode
1) Great! 2) How can you add the portfolio category slug into the permalink and have it reflected on the breadcrumbs? Thanks!
Hello,
1) You are welcome.
2) Unfortunately, there is no such an option, only way you could do is to edit our function in code.
Qode
Can you use this plugin https://wordpress.org/plugins/custom-post-type-permalinks/ instead, in order to change the “portfolio permalinks”? Sample permalink: https://example.com/portfolio_slug/portfolio_category/postname/ What would be the ideal setting? Thanks!
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://qode.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Can you add functionality for taxonomy archives in portfolio categories? Also, can you use “yoast breadcrumbs” in replacement? Thanks!
Hi,
There are already archives for portfolio categories. For the second question, please, reach our support team at https://qode.ticksy.com/ and our agent will assist you with anything that could be done within our theme.
best, Qode
Well, I was referring to add taxonomy archives for custom post types, specifically for “portfolio”. Can you add the functionality for it? Like these reference articles: https://mondaybynoon.com/wordpress-archive-pages-taxonomy/ and https://code.tutsplus.com/tutorials/taxonomy-archives-list-posts-by-taxonomys-terms--cms-20045 Thanks!
Hi,
Currently we do not have plans to add new functionalities for achieve pages of Portfolio custom type. Thank you for your suggestion, however. Feel free to do modifications on desired way. For any doubt, our support team will try to help you on ticksy.
Best, Qode
You pretty much have the functionality already in your theme, it’s only a matter of incorporating it! Add it to the list of future updates! Thanks!
Thank you!
<?php if(!function_exists('yoast_breadcrumb')): ?>
<!-- Yoast Breadcrumbs Code -->
<?php else: ?>
<!-- Qode Breadcrumbs Code -->
<?php endif; ?>
Can you provide a solution? Thank you!
Hi,
Sorry but this is extending theme functionality, and we are not in position to take additional work.
Thank you for understanding
Support
Video Tutorials
Qode
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Hi, new cryptocurrency demo is very nice
However, when loading the demo files I have the following problems:
- Header logo not set
- Revolution slider no box effect
- Row backgrounds not set
- Footer Widget menu not set
Hello,
Please, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate and try to help you there.
Best, Qode
I’ve been playing with the theme for a while, seems now that on a fresh install of the theme, the QODE import for themes just sits at 10% import and wont progress. is there something I am missing? This worked perfectly before.
Hello,
Please, check this article where demo import procedure is explained https://qode.ticksy.com/article/9420
Best, Qode
How’s it going, quick pre purchase question. Does the portfolio option support multiple portfolios? Looking to utilize it for multiple artists and display their portfolio on their individual page.
Thank you!
Hello,
Thank you for taking interest in Bridge. Yes, you are able to create as many portfolio pages you like. On each you could add different Portfolio list with different layout and query settings. And when it comes to single portfolio items, there are also a lot of options for different layouts, etc. If you want to see something specific, or if there is any other doubt, please let us know. Thanks
Qode
What is the latest version of the theme? Is it 14.4 and where can I see this?
Hi,
Latest version of Bridge is 14.5 and here you could check change log and always be informed about latest version and changes inside it http://bridge.qodeinteractive.com/change-log/
Qode
Hi, I’m using QODE NEWS SLIDER 1, from http://bridge92.qodeinteractive.com/
How can I change slider1 speed? It shows 4 seconds and its too fast.
I tried changing on /plugins/qode-news/modules/shortcodes/post-slider1/assets/js From 4000 to 8000, but it didn’t change. Can you help me?
Also, on VC gallery, how can I display LEGEND on lightbox? It now shows image TITLE. Is there a way to display LEGEND? If you can indicate the file, I can change here.
Thanks!
Hello,
You could edit SliderSpeed and sliderSpeedAnimation params inside function for this slider in this file: \wp-content\plugins\qode-news\assets\js\news.js https://www.screencast.com/t/90dQhLeDNXH2 and then you need to compress this file using some tool for it, like https://jscompress.com/ and paste the whole code into wp-content\plugins\qode-news\assets\js\news.min.js Then, reupload both files on your server.Could you, please, explain second question further more? Some page url and screenshot will be helpful. Thanks
Qode
Hi, thanks! The slider duration worked perfect.
The other thing is in visualcomposer galleries: http://omundoeumaviagem.com.br/curiosidades/budapeste-um-banho-de-cultura/
When I click thumbnail, I see the TITLE of the photo and not the photo CAPTION.
You see on file, there is title and there is caption. I would like to display caption on lightbox. http://prntscr.com/jbydh2
Thanks!!
You’re welcome. Glad to hear this. Unfortunately, caption cannot be displayed there without custom coding. Sorry for that/
Qode
Hi, Hw reduce the space between the logo and the menu ?
Thanks,
Best regards, Romuald
Hi there Romuald,
Please, send us here your site URL so we could take a closer look. Thanks
Qode
I have been having issues displaying testimonials on my site and raised Ticket #1554240 but the private support keeps refusing to help because they think that I’m talking about a translation plugin. This has nothing to do with translation. Can someone please step in? I will otherwise need to request a refund of the theme.
Hello,
Your ticket is assigned to our agent who is working on it and will help you asap.
Qode
Thank you very much.
You’re welcome!
Working for Client…
How I could change Meta Keywords and Meta Description for all pages separately?
Because at this moment same keywords and description are on all pages
I would like to change that. Because I think that is not good for my SEO.
Thanks!
Hi,
Under each page there are Qode Seo meta fields you could use https://www.screencast.com/t/tBPo5GjoxT Also, you could use some plugin for this purpose, such as Yoast.
best, Qode
Hello, my home page is set to blog pinterest mode, and paging selects infinite scroll, but when the page is first opened, when the scroll goes down, the picture loading will have overlapping problems so that the following picture will cover or superimposition the text, and use the load more mode to overlap. The button of the load more will also be covered. I would like to know how to solve this problem. Thank you very much.
http://www.lst-go.com/Hello,
We have just checked your site, and here is the video we made https://www.screencast.com/t/W9BMxCkJf1u So, when new items are loaded after a moment each item will be set on proper place inside the list. If you are still facing any issue, please, reach our support team at https://qode.ticksy.com and include your site URL with wp-admin and they will investigate.Best, Qode
Hello, first of all, thank you very much for replying to my question. But the video has not shown the problem, and the problem is not when it starts rolling, please continue to roll, and when the pictures are loaded more or close to the full load, there will be a case of overlap. If the cache is cleared, then refresh will be the same. Are there any better suggestions or solutions? Thank you very much.
http://www.lst-go.com/ Problem screenshot http://www.lst-go.com/2018/04/27/picture-superposition-problem/Hello,
Thank you for your screenshot. We tried but we couldn’t replicate the same on our side, it is why we made video to show you. Please, note that some time is needed for loading all images properly. If you need further assistance, please, reach our support team at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly investigate and try to help you there.
Best, Qode
Hello, thank you for your reply. I’ll try again. If there’s any problem, I’ll contact you again. Thank you.
You’re welcome!
Hi, your Bridge theme is great! I’m using the Teahouse #149 version of Bridge.
How can I make the line-height smaller on the Chequered blog list?
The attached screenshot shows the lines I’d like to adjust.
https://screencast.com/t/2fCYbMWEnI tried various CSS and Qode Options settings and nothing is moving the line-height.
I also submitted a Private Ticket #1549456 around 5 days ago and haven’t received an answer yet.
Thank you for your help.
Hi,
Your ticket has been answered already. Please check response on ticksy. If there is anything else we could help you with, please submit a ticket and our agent will provide you with assistance.
best, Qode
Thank you so much, I appreciate your help!
You are welcome!
Hi, we were looking for the accordion mega menu functionality, as described here: https://www.megamenu.com/documentation/accordion-menu-making-parent-menu-item-clickable/
How can we activate that in the bridge theme?
Thanks in advance!
Hello,
We could recommend to use our Wide menu type that is implemented in our theme https://www.screencast.com/t/Avrr3sZMahLb
Qode
Hi i have a demo already imported. But would like to use wordpress import to add a page for my shop from another demo. Will it affect the other pages?
Hello,
Only one demo con be imported and importing another demo will overwrite current one as explained in documentation http://bridge.qodeinteractive.com/documentation/3-demo-content/3-1-qode-import/ but it is good practice to install WordPress on your PC (localhost) and then to try different demos. In this way you can see which options we used and you can reproduce that on your live page https://premium.wpmudev.org/blog/setting-up-xampp/
Qode
Hi,
where is this demo: http://bridge118.qodeinteractive.com/ ?
I would import but i can’t find it.
How can i do?
Hello,
Please, make sure you’ve updated our theme Bridge . This demo site is added in version 13.1 https://www.screencast.com/t/D76G1GxY Then, you’ll be able to find it in dropdown list for demo import https://www.screencast.com/t/Ubs4eSr1TRQBest, Qode
Thank you very much.
You’re welcome!
