8670 comments found.
Hi guys, I’m unable to use a “Quick View” plugin with the Uncode theme. Is there something in your theme stopping this from being used?
https://wordpress.org/plugins/woo-quick-view/Hi j1980mac! Unfortunately we have never tested this plugin, it’s not official from WooCommerce and there are more than 30.000+ plugins out there, sorry.
My header video just stopped working. Anyone else experiencing this? Is it safe to update to wordpress 4.9.5
Hi! Do you have Vimeo headers? They changed their API few days ago, if this is the problem you need to update to Uncode 1.8.1.1: https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log
Hello good afternoon.
Would you like to know how Uncode fits into the EU GDPR?
Any new options or plugins will be implemented?
Could you tell me some plugins (if they are not implemented?)
Hi! We’ll publish a small update next weeks but the only think we’ll modify is the “like” functionality that use IP to store the like preference. Do you refer to something specific?
Hey guys,
I want to start with the Arabic RTL layout for our homepage, and am going to change the text to English… how do I also change the content on that page back to left-to-right rather than RTL please?
Hi! This layout uses the RTL, if you don’t use an RTL language contents will be automatically displayed in normal way left to right.
Thank you
Hello, can you put the menu under a slider? I only see the option to place the menu at the top of the website. This would be very important to know! Thanks in advance … Fabian
Hi! We are sorry but really not understand this request. Can you please show us one of the demos you refer?
I mean for example this page here: https://allgaeusfinest.de/ I would like to display the menu bar under the slider, but I only see the option to place the menu above. Is that possible?
Hi! Ah ok but this is not a feature we show in none of our demos, please use demos to refer to advertised features. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! 
https://support.undsgn.com/hc
Hello! I have just noticed that my Portfolio Filter is not clickable, to view different categories. My site is here http://staging.bantergroup.com.au/our-work/ in a test environment. I have checked in a couple of different browsers with the same result.
Any advice you can offer would be greatly appreciated.
Regards Melanie
Hi! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Thank you – I have submitted a support ticket.
Thank you for confirm!
Hey guys,
Would you be so kind to tell me how to place images in Mega Menu? I wanted to add an image bellow every submenu option. I already did it last year, removed it, and i can’t recall how to do it again, so it’s definitely doable. I think i placed an image link somewhere but i can’t for the life of me remember where.
Please let me know how to do it. Thanks!
Hi, you just need to insert a CSS Class name in the menu (if you don’t see this filed please enable the CSS Classes in the Screen Options at the top of the Menu page): https://undsgn.d.pr/AGst1j
Then you can use a code like this and apply your image:
@media (min-width: 960px){
.menu-horizontal .menu-smart > .mega-menu.features .mega-menu-inner {
background: red;
}
}In this case it add a red background, just apply an image: https://undsgn.d.pr/cqgjvZ
No i don’t want to do that, i want to place an thumbnail image in each column of the menu, i created 4 submenues and i wanted image in each section, not one huge image to cover the whole menu background.
How do i do that? Every theme i worked with so far had that option in the menu itself, not sure why you guys don’t have that, its one of the most used features if you have an online store with many different product categories or blog or magazine with lots of sections …
Thanks!
Ah ok but this is not one of the advertised features, in fact we even don’t show in our demos, so please don’t expect this is possible. From here you can Sedna feature request, we’ll evaluate when we plan next updates: https://support.undsgn.com/hc/en-us/articles/213714949-Feature-Requests
Guys, i love your theme, but sometimes you have the strangest, most complicated answers to the simplest questions. Why can’t you just simply answer as following: Add Custom Link option to your menu and in Navigation Label, paste this – a href=”https://imageupload.jpg”. Voila. Done. Instead of giving simple solution that you coders know, you choose to give non-answers, or wrong answers or “it can’t be done” when it clearly can, and we need to spend hours googling what you can tell us in few minutes, and waste time.
Not even mentioning we need to send at least 3 requests explaining what we need help with that you almost never get from one original request which is really strange considering you are coders and you should know the lingo.
It is possible. And i just figured it out myself and did it.
Really don’t get you guys.
Hi iblamemiranda! It’s not that we don’t want to help or we try to make things difficult, we just think with developer minds and options available in the theme first! Thank you for for share this simple solution, maybe not what we have in mind but happy is good for you.
PS: Just a note: this comments wall is not for support requests.
visual composer adding elements
when I edit a page, visual composer now is adding rows with text boxes in them. Uncode 1.8.1.1 with Uncode Page Builder 5.4.7. Every time I delete them, they re-appear.
Hi! I’m sorry but really don’t understand this issue, we don’t have other similar report and from here everything is working as expected, maybe you have some extra plugins that create problems with new version of page builder? In case please try to explain better the issue…
I got it figured out. I disabled all plugins and added them back one by one – and ended up being Uncode core causing the issue. When I disabled it, it said it needed to be updated – and that was the fix.
Hi and thank you for confirm! Yes every time you update the theme please also update the required plugins: https://support.undsgn.com/hc/articles/214001205
Still having this issue unfortunately – I saw on the Visual Composer comments that older versions of VC had this issue.
1. open a page to edit
2. edit and element and save that element
3. visual composer adds [vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row] both above all content and below all content
4. the only work around is to edit in classic mode
I’ve tried this both with Uncode, and a child theme. I’ve disabled all plugins – even core. It still happens. Any ideas?
Hi iHuman, are you sure the problem is not the
tag inserted? The only known issue of Visual Composer I know is that when you work with the composer you need to left the Classic Mode behind (not Text Editor): https://support.undsgn.com/hc/en-us/articles/360000130345
Actually – it’s almost the opposite. If I save in Classic Mode – it doesn’t add the row with text box. If I save in Backend Editor – it adds the row. I’m thinking that something is adding p tags and that VC is interpreting those as a row with a text box?
Hi iHuman, the only known Visual Composer is the one I sent at the link above, replicable with the native VC, have you tested in a new installation? Really no other users have reported something like this and it seems really odd (obviously you have this problem). Follow this wall or write again next days if some users will report the same problem (I think that if it’ is a problem of Uncode someone should have reported) or open a ticket in our Help Center if you need we check it: https://support.undsgn.com/hc
I have tested with a new installation – and I’ve tested with native VC. I do get the same issue with native VC. Since I have a license with them – I guess it would make sense to follow up with them as well.
Hi iHuman, it’s even more odd, for me it’s really odd that on 37.000+ installation not users reported the same problem and we are also not able to replicate (when there is an issue we receive several report in a singe day)! Ok let us know how it goes!
I hear you. It is odd. I’ve tried it on several different sites – always with the same result. Only started happening about a month ago…
just posted to VC – but there is one more thing I’ll try in the meantime. I’ll test to see if this happens when I used a different theme instead of Uncode. If it doesn’t – my guess is it has to do with Uncode.
OK, let us know in case open a ticket in our Help Center so we can access and test, otherwise as told follow this wall, if it’s an issue of Uncode like you suppose some other users will report, since all users use VC you should see dozen of similar reports.
Well…I think I figured it out. Will test over the next few days. It’s Safari (11.1.1 (13605.2.8)). When I make changes in Chrome, it doesn’t seem to happen. Will let you know if anything changes…
Hi There,
My custom CSS to change the Lightbox background transparency always used to work, but for some reason it doesn’t affect it anymore. I want to make the Lightbox transparency less transparent as its distracting seeing the page behind the images when they are open. My code is this:
/LIGHTBOX BACKGROUND/ .ilightbox-overlay.white { background: #fff; opacity: 0.99; }
For some reason it doesn’t work anymore…
Hi Imagesofdorset, since iLightbox applies opacity via JavaScript to the element you need also to add !important, so the working code is:
.ilightbox-overlay.white { opacity: 0.99 !important; }
Hi, why does updating with the Envato Market 2.0.0 always break the Uncode theme? It always breaks the functions.php file…
Hi! Unfortunately we don’t have other reports and we are not able to recreate, anyway you can use the built in method: https://support.undsgn.com/hc/articles/214001205
Ok so why does this error below appear in the code when using the Envato Market 2.0.0 tool?
“We have coded the Uncode theme to run with modern technology and we have decided not to support the PHP version 5.2.x just because we want to challenge our customer to adopt what\’s best for their interests” (the message goes on but I’m sure you know it!)
We are using PHP 7.1, so that should be fine?
Hi! Obviously we know this message but as told we don’t have other reports and we are also not able to replicate on a blank installation with Envato Market 2.0.0 installed, so it’s really not easy to debug why you have this message just in words, if you have this problem with Envato Market please disable the plugin since Uncode 1.8 has a new theme update built in method (this mean you don’t need this plugin) and try to contact us back in few days (or search here in the messages), maybe we have the same report from other customers. If instead you need immediate support please open a ticket in our Help Center and insert complete logins.
Ok well any ideas why it is triggering the PHP 5.2 Uncode error message?
It seems strange there’s a completely custom Uncode functions file when you use the Envato Market plugin.
I have just spun up a test server, installed an older Uncode, ran Envato Market and the same thing happened. Just tried a different theme update via the offical Envato Market plugin and it worked absolutely fine.
Uncode is a really great theme…but this is just a weird thing to be happening.
Hi david_h__! Yes I was the first to admit that is odd but this was the sense of my message: if we are not able to replicate it’s also not possible to debug and actually we don’t have other reports and we are not able to recreate this error. Where do you have this message exactly maybe we are missing some steps?
The message appears when the site breaks after updating it. The functions.php file is updated with that Uncode message….
_
So even updating via the FTP it causes all sorts of problems with the Uncode theme. Are we being forced to only use the “Uncode built in update” method or something?
Updating via ftp caused current customizations to mess up all over the place; no colours were showing, links went purple, fonts changed sizes and a 404 page was created where there shouldn’t be one(!) The Uncode dashboard settings remained, but things only went back to normal when we ‘re-saved’ those settings. Envato’s new theme update tool also did nothing to update Uncode, wheras it updates other themes without problem. We’ve tested this on various installations.
Uncode has been a really good theme, but ever since Undsgn have been making users use the built in update after v 1.8.1 things are going wrong. The documentation even mentions that the old Envato Toolkit is deprecated and that we should use the new Uncode built in updater. But there is no mention of Envato’s replacement updating tool. Is this because you don’t want us to useit/it doesn’t work with Uncode?
Additionally, as other users have noticed, when Vimeo updated their API, all Vimeo background videos with Uncode stopped working. Unless users religiously follow the Uncode changelog, how on earth are users supposed to know when you release updates related to things like this!
_
On the topic of background videos, Undsgn’s policy of not having mobile autoplay videos used to be sensible. But now some of the biggest websites in the world are using autoplay mobile video, isn’t it time that Uncode at least gave users the option to do this even if it is not default?
Hi! It seems you missed an important info you have in the documentation. If you update via FTP you need to save Theme Options after the update in order to recreate the dynamic style file with your customizations, so if you have problems updating the theme go with the FTP method and remember to save Theme Options and update dedicate plugins. If instead you want to use the Envato Market plugin you are free to use, we don’t suggest since we have a building method from 1.8.
The last published portfolio is always linking to the current page in the portfolio listing and not to the portfolio item itself. If i publish another portfolio, the last one starts working correctly. What could it be?
Hi! No sorry actually no idea, it’s the first time some users report an odd issue like this? Sorry does this happen only now after 2 years you use the theme or it’s a new installation? Does this happen also if you create a new portfolio module from scratch?
I’m just trying out some new demos locally, so i’ve just imported a demo and noticed that on the portfolio. Tried to change to carrousel / isotope, plublish more portfolio itens, change the query but the problem always persists.
Unfortunately we don’t have other reports and we are not able to replicate in all our installations, we’ll let you know if some users report something similar but it seems something happening in your installation otherwise we should have received hundreds of reports.
i have a question.
when i choose a specific demo shop layout like metro shop to be the main shop front in the woocommerce settings, uncode default shop layout overrides the layout display the default store what the page it viewed. please advice.
Hi! This is normal in WordPress and it’s the same you have in any themes. You refer to a “static” page but when you set this page name the same of the WooCommerce option this become the main shop category page. Categories pages are referred in WordPress as special templates created automatically by the WordPress templates file hierarchy and are also known as “archives”. To style this kind of special pages, as you can see this pages are not accessible as normal pages, you can follow this:
Doc 1 -https://support.undsgn.com/hc/articles/213459529
Doc 2- https://support.undsgn.com/hc/articles/213459549
Video – https://support.undsgn.com/hc/articles/214006505
In few words you just need to use the Theme Options > Products to style this page and with the Content Block method you can use also the Metro style.
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
understood about wordpress hierarchy … so the simple workaround would be to create custom pages with VC or your content blocks and than create a redirect from the wordpress built archieve to my custom page(s) yes?
No, there is not need of a ‘workaround’, just follow the procedure illustrated in the links I sent you above, you can create the same layout using Content Blocks with the Automatic Query option and using the Theme Options: this will style the archive page as they are VC pages. If something is not clear please ask the Help Center as suggested.
Hi! I finally bougth your theme, I need just an advice from you. I Know that I will use the wedding photographer demo, it is better to install everything and after delete media and page that I won’t use or I just install the single wedding demo? it’s a fresh install. Thanks
Hi marmdm! This is really up your needs, if you want to use just this page maybe you don’t need to install all demo contents and it’s better to use the selective import. We suggest to install all contents if you need to copy sections from different pages. Anyway you can also import other pages in a second moment, definitely I prefer the selective import but most of users use complete import. If you plan to use the selective import remember to import also portfolios and blog posts as suggested in the docs: https://support.undsgn.com/hc/articles/214001065
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi, I am experiencing issues on the checkout page. It is not possible to Place Order (button not responsive/working). When I switched over to test the WP default 2017 Theme, it does work. It would seem it is theme related? I was hoping others might have raised same issue in support. Maybe there is a bug and/or fix or just some advice would also be appreciated. My support has expired but I am writing here in the comments section in case others also may be experiencing a similar issue…
Am using the latest Woocommerce and WP Core version.
Any advice would be appreciated.
Thank you.
Hi! This is an issue you can have if you have updated WooCommerce (from version 3 they modified lot of stuff) but you are still using an old version of the theme, please find more infos here: https://support.undsgn.com/hc/en-us/articles/360000240649-WooCommerce-Checkout-button-issue
Thank you so much for the super-fast reply! Wow! I followed your advice and the button seems like it would work but now there is an issue with the Town/City field: it no longer displays the drop-down with the options nor is it possible to type it in. It simply says: No results found. When one presses submit it displays the error message that Billing Town / City is a required field… Any advice would be so very much appreciated… I don’t have a support plan…I know…so sorry.
No sorry no other users have this issue, have you updated all the required plugins? Have you extra plugins? In case please share your site preview so we can che k!
Could you please improve the menu? A lot of people asks for fullscreen dropwdown menü with more features like images, colums, sizes, headline, subheadlines, etc.
Hi! You can send a feature request from here, in any updates we give precedence to the most requested compatible with our road-map: https://support.undsgn.com/hc/en-us/articles/213714949
Btw adding images and modify columns with it’s pretty easy with CSS.
Hello, I need some help. How can I setup this theme https://undsgn.com/uncode/homepages/classic-studio/. There is an easy way to do this through the backoffice ? Thanks in advance.
Hi Deebz! Once you install the Uncode Theme and demo contents you have an exact replica of the whole Uncode demo (http://www.undsgn.com/uncode/) just with placeholder images: https://support.undsgn.com/hc/articles/214001065
Thanks a lot !
Hi undsgn,
adding fonts from font squirrel is not working.
I add a font squirrel font in font stacks, click save, go to theme options -> typography, click add new and no fon squirrel font is available under the drop-down uncode fonts.
I’m using a child, the template is version 1.8.1. I already tried different fonts of font squirrel and tried it with deactivating the child and all plugins.
I can even find the font files in uploads -> uncode fonts.
Thanks in advance
Hi kasenga! It seems you have some server restriction, tested now on a blank installation and everything is working as expected, is both possible import fonts both assign them: https://undsgn.d.pr/h83mRc – https://undsgn.d.pr/XyYAGU
Otherwise as quick workaround you can apply them using the Custom Web Font method: https://support.undsgn.com/hc/articles/214006085
Hmm, that is strange but ok, thanks for your quick answer. I’ll give the custom web font method a try and will investigate my server.
Hi! Yes it’s strange after years is the first time I heard some users have this issue with Font Squirrel (maybe also just a simple permission issue). Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hello! Do you have a musician website example? Thanks!
Hi and thank you for interest! You can check this example: https://undsgn.com/uncode/homepages/creative-artist/
Otherwise you can also check what some users have created accessing the Showcase section Artist & Events there are some musician examples: https://undsgn.com/uncode/showcase/
Dear Undsgn team thank you for this beautiful theme.I would like to know if there is an option to add a language switcher right next to the menu icon when overlay menu mode is selected? I ve managed to show it up in the menu but not in the header. (elmar.techbees.gr) Thanks once more.
Hi netservergr and sorry for delay! Really slick layout on your side! No unfortunately this is not an option, if you are able to edit PHP files you can insert this in the file “uncode/partials/menus.php” about line 636. Anyway this could be a great addition please send us a feature request if interested: https://support.undsgn.com/hc/en-us/articles/213714949
Hello team! I am using uncode for my blog website, theme is good and I am facing slow running of the theme. I have done all the plugins and optimization for the website. But still its the same. Server response is about 5 sec, and contacted hosting providers as well. They increased credentials and upgraded server to php 7. but still i am facing slow issue. Google speed result is around 12 for mobile and 64 for desktop. Please help!
Hi Nityasingbal! It’s not easy to help without the possibility to access the site but as you say the problem is the server response. You can check here 2 articles that explain how to improve your site speed: https://support.undsgn.com/hc/articles/115004172089
https://support.undsgn.com/hc/articles/115004168269
Thank you for your reply! I will give you the website link. It is http://blueairme.com/ . Currently hosting with ipage and I did test a duplicate version of the same site on hostgator hosting, that is also showing same slow loading of the site. I already gone through those articles. I have not tried WP Rocket because it is a premium plugin. I have tried other cache plugins and optimization plugins as well. I did database cleaning also. The website content is very light and its still have the slow loading problem.
You cannot expect great results on both these hosts, they are not performing hosts and in fact both are in the list of our discouraged hosts, please review: https://support.undsgn.com/hc/en-us/articles/213454009
Anyway from here I see errors and the errors are self explanatory: https://undsgn.d.pr/SuUIEG, when the page loads the server response time it’s terrible: https://undsgn.d.pr/WFu0FN
Yes, server response time is terrible! and you cannot expect people who buy the theme should do hosting with whom you are suggesting. I have other wordpress websites and they don’t have any issue with server response time. Anyways I will talk to my host team again. Let see what is the result. Thanks
Hi, before comparing themes you should also check what themes offer, I don’t know what themes you refer but at least they should offer you the same features of Uncode, then you can compare. Anyway if you are not happy you can ask for a refund even if you cannot expect a low quality host has the same performance of good ones, you can ask your host why most of the Uncode based websites load like a rocket while your installation is suffering for server response: https://undsgn.com/uncode/showcase/
I am using Avada theme as well in my hosting. And it offers same or more features than Uncode (check the features and sales). This is not a way to treat your customers. The host providers you mentioned where rated low in latest host provider reviews. Check it online and see which ones are mentioned in top. Dear David, don’t insult your customers this way. I commented here to get support, Not for refund. Ok
Hi Nityasingbal! No one here is insulting you, just explain that a low server respond time it’s not an issue of the theme. Moreover if you are not happy (and since we cannot help making your host more performant) we also kindly offers you for a refund, sincerely don’t know what to do better!
