1458 comments found.
i’m working in a project, online we have Claue 1.3.0 and YITH WooCommerce Ajax Product Filter 3.5.0, in local we have Claue 1.3.2 and YITH WooCommerce Ajax Product Filter 3.5.0. In the one in local the filter side bar doesn’t work properly. as soon as you clik in a radio filter or select something the filter bar hide down. the one online hopefully work fine. could be a compatibility problem between the theme and the plugin? how can i face this problem?
Hi,
Please update theme to last version 1.3.3 to fix the issue with Filter Sidebar.
Best regards
hi support team, please look into this ticket #1561002, quite urgent and it has been aging for more than 24 hours, thanks.
Hi,
We check your account info but don’t see you purchased for our theme. Which theme you purchase?
Kind regards
Deeply apologised..we purchased Clause for Magento 2… Can you help me to redirect my ticket to the right person?
Hi,
Please contact with author of Magento version at https://themeforest.net/item/claue-clean-minimal-magento-2-theme/20155150/comments
Best regards
Hello,
I just received a notification that the theme was updated but looking at the changelog on the product page I se that last update was on v1.3.2 03/21/2018Where I can see the up to date changelog?
Thanks, Luigi
Hi Luigi,
I’ve just update changelog for new version 1.3.3
Best regards
Hey this might be dumb but i have added a row on my home page with two columns next to each other like this : https://www.dropbox.com/s/t2o0sit7zfxjnf7/Screen%20Shot%202018-04-29%20at%2012.46.44.png?dl=0
but on the mobile version they are appearing one below each other like this : https://www.dropbox.com/s/dhxwyo1ccqvttym/IMG_3241.jpg?dl=0 how can i make it apper beside each other on mobile devices like on the desktop
Hi,
Please edit the column wrap content and open tab Responsive and follow thí screenshot. http://take.ms/o5sSt
Best regards
how do i edit the column wrap content? and what to edit in that?
how do i edit the column wrap content? and what to edit in that?
Hi, please follow this screenshot https://monosnap.com/file/e1Eqzv9OkqTqIIObc53nGpvYlX3A0W
I did do that Doesn’t help It instead pushes the whole column off the screen on desktop
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our support team will check and help you solve your issue.
Thanks
Hey , My demo menu header is showing the labesls “HOT” “NEW” Above the menu item , but when i add in my custom menu item it doesnt show. How can i enable menu labels over custom menu in header.
is there any 3rd party plugin we can use to show countdown timer for a variable product?
Hi,
Please try this plugin https://wordpress.org/plugins/finale-woocommerce-sales-countdown-timer-discount/
Best regards
with a grey box for each product
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
@media only screen and (max-width: 736px) { .product-inner.pr { background: #f2f2f2; border-radius: 0 0 5px 5px; } .product-info.mt__15 { padding: 0 10px 6px; }}
Best regards
Does this theme have a Mega Menu? If not, what options are available for Mega Menu?
Hi, you can use our theme with plugin Max Mega Menu or UberMenu.
Best regards
You know those plugins are not working. None of them pick up the style of the theme.
Hi,
The plugin have setting option to change background, font menu color to match style of our theme. Please check all the options of these plugin. The default style of plugin not match but you can change by config.
Aaaa – great … now you want us to change the style of the mega menu – to what?
You can change yourself the style of Mega Menu what you want. By change config of mega menu option or you can change to match of theme style.
You clearly don’t understand: I don’t want to change the style!! Because I don’t know how to change the style so that it looks the same as the style of the theme. I am a USER, not a Developer.
Hi,
You’re not have touch any code, only option configure. It not the job need a web developer.
please how can i get automatic update for this theme?
Hi,
Please follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/
Best regards
Thanks
Hi,
Pre – Purchase Questions
1) I want to know can I use Sidebar with any Product Detail Layouts. Ex: With this type layout -> http://janstudio.net/claue/demo/product/short-sleeved-hoodie-with-step-hem/
2) Can I add sub menu item to main menu of -> http://janstudio.net/claue/demo/?header=4
Ex: Portfolio 3 Columns -> My Sub Menu Item
3) Can I add sub categories into Product Categories Menu in Sidebar - And I want to display them as Accordion Menu with Animation http://janstudio.net/claue/demo/product-category/women/
Best Regards,
Hi,
Thank you for interested in our theme.
1. Yes, you can add sidebar for product detail layout 1,2 or 4 http://take.ms/nIOv6. It work well on the layout 2 at http://janstudio.net/claue/demo/product/short-sleeved-hoodie-with-step-hem/
2. Yes, it display menu level 3
3. Yes, the categories menu can display as accordion by use a plugin https://wordpress.org/plugins/yith-woocommerce-category-accordion/
Best regads
Hi,
Many Thanks for info ! I have another question for you !
1) Can I add logo like this with this size into header layout 4 -> http://janstudio.net/claue/demo/?header=4 ( check following image )
https://monosnap.com/file/Wz2eRgXZubuPkNO5JI8BfOuvRA99jE2) After that I want that logo resize or display another small logo when scroll page. ( check following image )
https://monosnap.com/file/eIkuIV4iAFr7VlgqEZ30FmpTrVI7P1Best Regards,
Yes, it can. After you purchase we will help you do this.
Thanks
Hi again !
I already install WordPress Multisites !
1) Is this theme works in WordPress Multisite ? I want to manage different sub domain in same site ?
Example : Main site – www.testwebsite.com ( primary Wordpress installation – with theme ) 2nd site – www.site2.testwebsite.com 3rd site – www.site3.testwebsite.com
2) I want to set different homepage layout for different websites.
Example : www.testwebsite.com ( 1st Homepage Layout ) www.site2.testwebsite.com ( 2nd Homepage Layout ) www.site3.testwebsite.com ( 3rd Homepage Layout )
Above things are possible with this theme ?..........
Best Regards,
Hi again,
How is that you guys set different Homepage layouts for different subdirectories ? Or did you set different Homepage layouts for different pages ?
Example :
http://janstudio.net/claue/demo/home-2/ http://janstudio.net/claue/demo/home-3/ http://janstudio.net/claue/demo/home-4/Best Regards,
Thanks for the information so far ! I definitely buy this theme !
Hi,
Thank for your purchase!
1. Our theme work well on multisites
2. Yes you can set different home page for different website by go to Settings > Reading > Home Page and choose “home2, home3 or home4
Best regards
Found a bug! When i go to a product page of a variable product the add to cart button is disabled before selecting the size and that is how it should be. but when i increase the quantity the add to cart button in enabled and user can buy the product without selecting the size. Please fix this facing major problems with my customers.
Hi,
I checked on my dev site it still work well and don’t have issue like you said. Could you try update theme and plugins to latest version http://support.janstudio.net/forums/topic/updating-the-theme/. If still have issue please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve the issue.
Thanks
Hello and congrats!
I am interested in Claue but need to check some “issues” in mobiles
For example, this product page here http://janstudio.net/claue/demo/product/sweatshirt-in-geometric-print/ in mobile size (chrome / firefox) needs improvements because:
1. Logo/menu bar overlaps with breadcrumbs bar (chrome/firefox)
2. Quantity/Add to cart buttons get cropped on the left size (chrome)
Let me know as my my client need excellent mobile experience
Thx
Hi tasoskouk,
Thank you for interested in our theme!
Could you please try check our theme demo on real mobile device because on browser you need to refresh to check after resize the browser.
Best regards.
hello,
plz check my S8+ screenshot here
https://www.dropbox.com/s/5h6zfszxxgp5d9a/Screenshot_20180420-093250_Chrome.jpgthx
Thank you for report we fixed this issue for the next update.
Wait for your purchase.
Have a nice day!
Hey thanks for the reply! Please so include this feature for a variable product and also countdown for a variable product. Is there any way arround i can show discount percsntage on the product page?
Hi,
Because product variable have different price for different variation it hard to calculate discount percent with different variation. We will implement for our theme when find solution.
It now for simple product detail page it show discount percent.
Best regards
hey can i know how to make the product tag “sale” to show discount percentage. i did change it in the claue theme setting pannel but did not work.
Hi,
Thank you for choosing our theme.
Please go to Claue > Theme Option > WooCommerce > General Settings > Sale Badge > Discount Percent.
PS: The discount percent only work with Simple Product it can’t work with variable product.
Best regards
is there any way i can show discount percentage for a variable product using a third party plugin?
Hi,
Have another way to show the discount on product detail page.
Please add code at https://pastebin.com/MhVZVqHg to claue-child > functions.php
Best regards
Hey guys, pre sale question:
I do not understand how the Instagram Shop works.
From the image of the “Instagram Shop” section it seems that I can put links to my site in the images inside Instagram? How is this possible?
Thanks
Hi,
Thank you for interested in our theme.
We use plugin Snappt to tag product form our store to Instagram Images and after that embed the Instagram Images to make Instagram Shop.
Best regards
Hmm know I understand.
Another question … can I use Beaver Builder Page Builder … I really don’t like Visual Composer.
Hi,
Yes, you can use plugin Beaver Page Builder
Best regards
Hi, I would like to purchase Claue for a client but also like some of the styling elements of Gecko. Is it possible to have the same square hover elements of the Gecko shop archive page as opposed to the rounded hover elements of Claue
Hi,
Thank you for interested in our theme.
Yes, we can help you change style of button on Claue, it so easy with 2 lines of code and we will help you do it free after you purchase.
Thanks & best regards!
Fantastic, SOLD!!! love the theme.
Hi,
We still wait for your purchase!
Thanks
Nice theme and work pefectly, but when I active Mc marketplace I have no access to media from “add new products” or simply “add new page” or “add new post”. the media library don’t appear, and can’t not add pictures to my products. Do you know what’s happen? thanks
Hi,
Thank you for choosing our theme and your kind words!
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our support team will check and help you solve problem.
Thanks
Hello, What’s the theme I must have activated? Claue or Claue Child.
thanks
Hi,
Thank you for choosing our theme.
You can activate claue or claue-child.
If you customize theme with code we recommend activate claue-child.
Best regards!
Hello! Just a stupid question. Where can I change the background header in the Search pages? When I use the icon search to find a product or a category I am not able to change the image in the header in the pages. Thanks!
Hi,
Please go to Claue > Theme Option > WooCommerce > General Settings and change background title.
Best regards
Thankss!! 
Hi, I wanted to know, how to change to header color on category pages for product.
Thank You!
Hi,
Please add below code in Claue > Theme Option > General Layout > Custom CSS
.shop-top-sidebar .widget ul li a {color: #222;} .shop-top-sidebar .widget ul li a:hover {color: #56cfe1;}
and change #222 and #56cfe1 with your color code.
Best regards
Is this for the area above the products on the categories page?
Hi,
You mean the banner on category page?
Please add below code in Claue > Theme Option > General Layout > Custom CSS
.page-head { color: #ededed; }
and change #ededed with your color
Hi I’m trying to make the background color of the page title on the other pages black but it’s not allowing me to do this in the theme options.
Thanks!
Hi,
Please add custom code to Claue > Theme Option > General Layout > Custom CSS
.page-head::before { background: #000; }
Best regards
