23210 comments found.
Hey guys, I’m sick to death of using WP Page Builder with your theme. I spend 5-7 seconds waiting for each page update to save. Does your theme work with Elementor or any other faster page builders?
Hi,
Please make sure that you are using latest version of the Theme and Plugin and if not then Please download the latest version of plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer and updat it to your site hope you will not find an issue and 3 to 6 second for saving/updatig each page is the standard time for Visual Composer so it is not an issue and if you want more speed you can contact to Plugin author as well and we have not tested any third party plugin with our latest Theme you can use third party plugin but at your own risk.
Thanks.
Editing theme settings and saving: received this error and now can’t access admin backend.
Fatal error: Uncaught Error: Class ‘scssc’ not found in /home/xxxx/public_html/xxxx/wp-content/themes/porto/inc/admin/theme_options/save_settings.php:107
Please advise how to fix asap.
Thanks, Ryan.
Hi,
This is your server incompatibility issue with the Theme and I think some files are broken while updating/installing the Theme so please contact us through our support system with your site WP and CPanel Login details so we will check and solve the issue for you.
Thanks.
Is there a way to disable the feature image when using a slider? This is the situation that I have: I prepared a full-width graphic as a slider in order to display it in the post. Also, I set a featured image in the post in order for it to appear in the Blog, NOT in the post. In the post the only thing that I want is the slider.
What is happening? If I place both, a slider and a featured image in a post in your theme, it will simply show both. If I select the NONE in Slideshow Type in the Post Options, then it removes correctly the feature image and displays it correctly in the post. But the real problem is that it also turns off the image in the Blog latest posts listing.
Why if other themes do this perfectly well, why your theme doesn’t?
You can see here what I am saying:
Post Incorrectly: http://simernet.com/8ac33tz/aduran/sc_Wrong.jpg Post Correct: http://simernet.com/8ac33tz/aduran/sc_Correct.jpg Blog Incorrect: http://simernet.com/8ac33tz/aduran/sc_Blog_Incorrect.jpgHi,
We have tested it at Our end and it works perfectly. First, you have to go to Blocks and Create a new Block and prepare a full-width graphic as a slider in order to display it in the Single Post, and then go to The particular Single Post and edit Post and set the Block Slug name is the Post Options like showing in this screenshot and also set the featured image too: https://prnt.sc/jdyrtp and then check your site Blog Page and Single Post Page after removing the browser cache you will find like these: http://prntscr.com/jdysce & https://prnt.sc/jdyrtu
Hope it will help you to solve your issue if not then contact us through our support system we will check and solve the issue for you.
Thanks.
Sir, I think that you don’t understand:
What I want is to have any post with a slider or a bock displayed on the top, and at the same time that post SHOULD NOT display the Featured Image that I set on it. Why? Because there is no need to have a Slider or Block along with the Featured Image, it looks overcrowded and ugly.
Like this: http://simernet.com/8ac33tz/aduran/sc_Wrong.jpgIf in the post options, specifically in the “Slideshow Type” I disable the Featured Image, by selecting NONE, it will NOT appear in the Blog page that lists the latest posts.
Like this: http://simernet.com/8ac33tz/aduran/sc_Blog_Incorrect.jpgWhat do we want as YOUR CUSTOMERS? We need to be able to have in any post a Slider (or a Block) + a Featured Image like this:
http://simernet.com/8ac33tz/aduran/sc_Slider_and_Featured_Image.jpgAnd in that post be able to turn off that that Featured Image DO NO APPEAR in that specific post, but that appears in the Blog page… An option that exists in other WordPress themes like this one here:
http://simernet.com/8ac33tz/aduran/sc_Option_that_Disables_the_Featured_Image.jpg As a result, the post looks great on the Blog post, with its featured image: http://simernet.com/8ac33tz/aduran/sc_Latest_Post_Displayed_Correctly.jpg At the end, I want to have a result like this with your theme: http://simernet.com/8ac33tz/aduran/sc_Correct.jpg- I removed the Featured Image from this screenshot using Photoshop just to explain in a better way what we need.
I worte all of this here because if you implement that feature on your theme, it will be far better than what it is now. People will be able to create more visual posts without the need of other tools.
Hi,
Please use this custom CSS code and then check the site, I hope your issue will be solved.
.single-post .post-image.single {
display: none !important;
}
Thanks
For some reason my font’s changed. Is there any way to revert them back to the original when I downloaded the theme?
Hi,
Please read this comment and follow the instruction written in this: https://themeforest.net/comments/19434008 hope your issue will solve.
Thanks.
Installed recent theme, now conflicting with WooCommerce Membership. How to fix?
Warning: Missing argument 5 for WC_Memberships_Posts_Restrictions::exclude_restricted_adjacent_posts() in /home/success2/public_html/campus/wp-content/plugins/woocommerce-memberships/includes/frontend/class-wc-memberships-posts-restrictions.php on line 895
Hi,
This is third party plugin please contact with the plugin author he will give you a better solution for this.Sorry to say that we only give our dedicated support for the theme related issues not for the third party plugins. Please contact the plugin author to solve this issue for you, I hope you can understand our limitations and policy.
Thanks for your cooperation.
ok, no problem. I wasn’t sure if it was the theme causing the error. I appreciate you getting back to me on this.
Hi,
No problem Dear we are always here to help our Customers.
Thanks.
I just received this from the WC Membership devs. I hope you can help with this. Thx.
It looks like your theme has some code which hasn’t been updated for recent versions of WordPress. Your theme author would need to update the theme in order to be fully compatible with recent versions of WordPress and plugins that depend on the code in those versions. You can send them the following in a support request:
Warning: Missing argument 5 for WC_Memberships_Posts_Restrictions::exclude_restricted_adjacent_posts() in /home/success2/public_html/campus/wp-content/plugins/woocommerce-memberships/includes/frontend/class-wc-memberships-posts-restrictions.php on line 895
Hi, I just got this from the WC Membership dev team. I hope you can fix. Thx:
The developers of the Memberships plugin have taken a look and say this error originated from the theme in file inc/functions/woocommerce.php on line 562 where the get_{$adjacent}post_where filter is applied. Memberships hooks onto this filter using 5 arguments while your theme only provides 3. WordPress 4.4 introduced the 3rd and 4th arguments and your use of apply_filters( “get{$adjacent}_post_where”, ... ); should be updated to match how WordPress defines it to avoid conflicts with Memberships and other WordPress plugins. More information on this filter and the 5 arguments can be found here: https://developer.wordpress.org/reference/hooks/get_adjacent_post_where/
Can you please update the Porto theme to ensure it’s compatible with Memberships as well as any other plugins which hook onto the get_prev_post_whereor get_next_post_where filters?
Hi,
Sorry to say that but Our latest Porto WordPress Theme is fully compatible with the latest WordPress and Compatible Plugin List provided here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 and the Memberships plugin is the third party plugin and we are not responsible for any third party plugin compatibility or confliction with the latest Theme because we have not tested the third party plugin with our latest Theme .
So If you want to compatible Memberships plugin with our latest Theme ask your developer to do it for you or you can contact us via nicework125@gmail.com if you want to order the additional services.
Thanks.
I see others are starting to report the same issue. The last known version was Porto 4.2 when it was working fine with WC Membership. Can you provide a link to download this version 4.2?
Hi,
The old version of the Theme is not compatible with the latest version of Slider Revolution and Woocommerce so you have to use the latest version of the Theme.
Thanks.
Yeah! The current version of Porto 4.4.4 isn’t compatible either.
Hi,
The latest version of the Theme is fully Compatible with the latest WP Bakery, Slider Revolution and Woocommerce Plugin just one template of WC is showing as outdated because of Woocommerce releases its update day to day and also our development team is working on the new update soon you will find an update release and that outdated template has not an affect on your site but inspite of that if you want the old version contact with us through our support system we will give it to you but remember we will not responsible then for any kind of issue.
Thanks for your understanding.
I am trying to import Shop Demo 12. In the importer I am getting a message saying:
"Your server performance does not satisfy Porto demo importer engine's requirement. We recommend you to use alternative method to perform demo import without any issues but it may take much time than standard import."In the System Status I dont see anything marked in Red.
Please see the image: https://i.imgur.com/CBUDAs7.jpg
If i try to install the demo via the Standard import, it fails.
With the alternative method it succeeds, but the demo does not look like it should (it seems that custom css styles are not applied).
This is how the site looks https://i.imgur.com/SfwyGp4.jpg
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
It solved itself… Thanks
Sound’s Great!
That you have solved your issue by yourself.
HI, before i renew support i would like to get information regarding Woocommerce plugin and Porto theme. In Porto the prices in product page or shop are display with text “vat included”, but in the cart or in checkout page the text #vat included# is missing. I’m using woocommerce plugin in another template and there the price in checkout page is with text or if I prefer VAT is shown separately.
Is this possible to do in Porto theme? I tried every thing … disabled all plugins, reinstaled all plugins, checked the settings in Woocommerce … but nothing.
Thank’s
B.
Hi,
Please go to Woocommerce >> Setting >> Tax and set an Option Display Price during Cart and Checkout to including tax and save change and check your site after removing the browser cache hope your issue will solve if not then we need to debug your site and for that you have to contact us through our support system with your site WP Admin Login details and please see this screenshot for the better understanding: https://prnt.sc/jdyknr\
Thanks.
Hello!
We’ve had the same problems today and the cause of the problems seems to be related to google change.
The main problem here is the last “%7c” which is | after the last font-weight and before the &subset part.
I’ve wrote a quick fix for the needs, because we can’t turn off the Cyrillic character sets as the websites are in Bulgarian.
As you can see it’s a little counter that check if it’s the first/the last and every other font in the array, so it returns nothing for the last font |
Current code in functions.php on lines 286, 287, 288:
foreach ( $gfont as $font ) {
$font_family .= $font . ':' . $gfont_weight . '%7c';
}
Is replaced by that:
$i = 0;
$len = count($gfont);
foreach ( $gfont as $font ) {
if ($i == 0) {
$font_family .= $font . ':' . $gfont_weight . '%7c';
} else if ($i == $len - 1) {
$font_family .= $font . ':' . $gfont_weight . '';
} else {
$font_family .= $font . ':' . $gfont_weight . '%7c';
}
$i++;
}
Hi,
Thanks for sharing your experience with the other customers hope it will be helpful for many of the customers as well.
Thanks.
Hi,
All the customers those are facing the Font issue, Just Please follow the steps given below the issue will solve.
Please go to Appearance >> Theme Options >> Skin >> Typography and Select Google Font Character Sets to Yes and then uncheck/Off all the fonts in it and save changes and check your site after removing the browser cache. Please see this screenshot for the better understanding: http://prntscr.com/jdmdaz
Hope it will help a lot of the Customers and also we are working on it and it will be fixed soon.
Regards.
the font is replaced with Standard Font in all the browsers (Safari, Chrome, Firefox), even on ipad and iphone
Hi,
Please go to Appearance >> Theme Options >> Skin >> Typography and Select Google Font Character Sets to Yes and then uncheck/Off all the fonts in it and save changes and check your site after removing the browser cache. Please see this screenshot for the better understanding: http://prntscr.com/jdmdaz
Thanks.
does not work
Now is ok, I deleted ”% 7c” in the function.php file and the fonts returned to normal.
Hi,
Sound’s Great! That your issue has been solved.
Thanks.
Hello Porto Team
Porto v4.3.1 Porto Functionality plugin v1.0.6
I found a bug in the file “vc_custom_heading.php” line:53 ’$subset=’ should be ‘subset=’. Get rid of the & sign.
Otherwise, Google Font API returns an HTTP 400.
Example: https://fonts.googleapis.com/css?family=Open+Sans%3A200%2C300%2C400%2C700%2C800%2C600%7CShadows+Into+Light%3A200%2C300%2C400%2C700%2C800%2C600%7COswald%3A200%2C300%2C400%2C700%2C800%2C600%7C&subset=latin%2Clatin-ext&ver=7119101b37298beff069d31b5e297b4bGreetings and a nice weekend
Typography -> Select Google Font Character Sets -> yes Typography -> Google Font Character Sets -> any or all selected
wrong google font url is generated.
Typography -> Select Google Font Character Sets -> change yes to no Typography -> Google Font Character Sets -> any or all selected
wrong google font url is generated.
Typography -> Select Google Font Character Sets -> yes or no Typography -> Google Font Character Sets -> none selected
correct google font url is generated.
The | sign “%7c” between font weight and &subset=... in the url is wrong.
Hi,
Yes @lazytiger you are absolutely right and by following the steps given by you the issue will solve and hopefully, this will help for other customers as well and we are working on it and soon it will be solved.
Thanks.
me too
Hi,
Please go to Appearance >> Theme Options >> Skin >> Typography and Select Google Font Character Sets to Yes and then uncheck/Off all the fonts in it and save changes and check your site after removing the browser cache. Please see this screenshot for the better understanding: http://prntscr.com/jdmdaz
Thanks.
Font seems to be broken in Safari.
Actually theme font has reverted to Times New Roman in Safari and Chrome. Very disappointing. It may be time for me to use a different theme. I have stuck by Porto for over a year and not had too many issues up until recently. It seems every single theme update breaks something and I simply have not got the time or money to waste attempting to resolve these issues. A real shame as the theme looks good, just performance is not great.
Hi,
Please go to Appearance >> Theme Options >> Skin >> Typography and Select Google Font Character Sets to Yes and then uncheck/Off all the fonts in it and save changes and check your site after removing the browser cache. Please see this screenshot for the better understanding: http://prntscr.com/jdmdaz
Thanks.
I have the same problem please help me
Hi,
Can you please explain your issue more clearly for our better understanding.
Thanks.
Actually theme font has reverted to Times New Roman in Safari and Chrome.
Hi,
Please go to Appearance >> Theme Options >> Skin >> Typography and Select Google Font Character Sets to Yes and then uncheck/Off all the fonts in it and save changes and check your site after removing the browser cache. Please see this screenshot for the better understanding: http://prntscr.com/jdmdaz
Thanks.
The problem continues. https://ibb.co/ed6yKS / https://ibb.co/mzg9R7
Hi,
Ok then we have to debug your site so please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Thank you. Sending wp admin login mail.
Hi,
The Theme Option CSS not update after saved, please advise. I am using the latest version.
Thanks
Hi,
That is the cache problem, The best practice is when you are in development mode then disable all the cache plugins on your site and server too and remove site and server cache then finally check your site after removing the browser cache. hope your issue will solve.
OR
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for the reply,
1st i have not using or enable any cache plugin during development. I try with other PC with chrome, firefox, opera, even clear all cache of browser. the CSS still not updates.
the default folder is 755, even i change to 777, the theme option CSS still not update. even remove the original skin_1.css, save and generate the new skin_1.css, there is same, css color no updates
I understand.
but i read from comment, numbers of your themes user face this issue. maybe you can consider add in clear theme cache features at your theme option.
Thanks
Hi,
Yes we are working on the Theme update and I am forwarding your suggestion to our development team as a feature request then they will consider it if they will find fit with the Theme environment.
Thanks.
Hi, can this theme add the address and contact info in the header as shown in this picture https://imgur.com/urUrhHj ?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes you can put/insert the address and contact into the header by using Porto WordPress Theme easily. Please see these screenshot: http://prntscr.com/jdiyla you can see in the screenshot that it has header types and some header types has include address and contact info in it so it is up to you that which header type you will use.
And you can check our Live Demos here: http://www.portotheme.com/wordpress/porto_landing/
Thanks.
Hi, does this theme support creation of multiple sidebars, example Sidebar_1, Sidebar_2, Sidebar_3, etc? As I would like to show different sidebar for different pages.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes you can create Multiple sidebars using Porto WordPress Theme Please see this screenshot: http://prntscr.com/jdivb3 in this screenshot you can see that you can make different sidebars for different pages Like Blog Sidebar, Home Sidebar, Woo Category Sidebar, etc and if you want to use any of these sidebar to your newly fresh created page then you can use/select it from Page Options please see this screenshot: http://prntscr.com/jdivus
Thanks.
Hello, the business consulting domo slides are not included, I install but the slide does not appear. Where can I get the bussiness consulting slide?
Hi,
When you install any demo then the slides will come automatically with it but if you are facing an issue then please contact us through our support system with your site WP Admin Login details ow e will check and solve the issue for you.
Thanks.
Hello, thanks for the theme. I noticed that with the latest update there are problems with some elements of the Visual Composer. For example, the “Post Masonry Grid” layout does not work and may depend on the css instructions. I noticed that, for a 4-column grid, this media query:
@media (min-width: 768px) { .vc_col-sm-3 {width: 25%;} }
is in ”/plugins/js_composer/assets/css/js_composer.min.css?ver=5.4.2” but there is no longer in “plugins/js_composer/assets/css/js_composer.min.css?ver=5.4.5”.
Can you confirm that it’s a bug? Thank you.
Hi,
This is not a bug but if you are facing this issue then that is the compatibility issue of the Old version of the WPBakery Plugin 5.4.5 so please update your plugin to latest version 5.4.7 hope you will not find an issue if yes then contact us through our support system we will check and solve the issue for you.
Please download the latest version of plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
Hi, thanks for the reply. I try to do as you suggested. Thanks.
Most Welcome 
Hi.
I am having a problem to set up my logo in the demo Construction but the logo does not fit in the header correctly.
How I could upload my logo and set up correctly the header without using the red Porto banner logo.
Regards¡.
Solved.
Hi,
Can you please explain your issue more clearly if possible with the help of screenshot and also please share the Live Url of the site where the issue occurs.
Thanks.
It is not neccesary ,I solved it only using “Logo” option and not using “Logo Overlay” that it was generating the issue.
Now the logo is displayed correctly.
Regards¡
Sound’s Great! That you have solved your issue by yourself ☺
