Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes the Size Guide tab on the single product page Comes from Theme Options you can remove or change it easily from Theme Options.

Thanks.

Hi,

There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

And If it is showing an update just go to Porto >> Plugins and click on update button it will be updated automatically if you will face an issue then contact us through our support system we will solve it for you.

Thanks Have a nice day

Hi. THanks For replay. The problem is that i cannot select any of the free slider templates from revolution slider template library, or basically do anything with it as for the popup window continues popping up asking for license. Only thing that can be done is creating new empty slides, which kind of is difficult, and therefore I would like to have one of their slider templates installed…

Hi,

Can you please contact us through our support system so we will check your site and provide you the solution for the issue you are facing.

Thanks.

Found solution.

Hi,

Sound’s Great! .
That you have solved your issue by yourself.

Hi,

Can you please contact us through our support system with your site WP and FTP Login details so we will check and try to solve the issue for you.

Thanks.

is this solved need to know. support ended and have only 1 question

Hi,

I just check your providing Link again and do not find the sidebar in your providing link page. Can you please explain your issue more clearly if possible with the help of screenshot.

Thanks.

Hi,

Our latest Porto WordPress Theme is fully RTL supported and it shows the site to RTL when you choose the RTL language and on our demo we have choosen English by default language which is LTR language that is why it is showing LTR on our demo but when you change the languahe to any RTL language it will automatically change to RTL site.

Thanks.

Please can you help me to locate the “Cupons Options ” in Woocommerce settings ? >>>> https://prnt.sc/jusmnl

Hi,

Please read and follow the instructions written in these below given docs:

1. https://docs.woocommerce.com/document/coupon-management/ 2. https://bobwp.com/how-to-set-up-woocommerce-coupons/

Thanks.

Thanks !!!

Hi,

To change image size: To change this setting now on the front end you have to go to customize >>WooCommerce >>Product Catalog and you can customize the store display from there.

Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/

You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.

After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.

Hope your issue will solve if not then contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Please deactivate your child Theme and Activate the Parent Theme and after that again Active the Child Theme and Deactivate the Parent Theme again and save changes and then go to Appearance >> Setting >> Permalinks and save changes there and check your site after removing the browser cache hope you will not find an issue.

Did you change the style.css template name?? If yes then this happens because of that.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes you can easily translate the complete Theme as per your required language by just translating the translations files so after purchasing the Theme just contact us through our support system we will provide you the latest translation files for Greek language and then you have to just upload those files to wp-content/ languages/themes then your site will be completely translated to Greek Language.

Thanks.

Hi,

Can you please share the site URL then we will guide you properly and give the solution about this.

Thanks

my site is www.fucoidanjapan.vn. I use Header Type 2

Hi,

Please copy and paste the below given Custom CSS code to Appearance >> Theme Options >> Skin >> Custom CSS your issue will solve.

Thanks.

Hi,

Actually, this is update have done by the Woocommerce plugin. We have already forwarded this as a feature request to the development team to add the old Out Of Stock Label on the products, I hope they will add it again in the next theme update.

Thanks

My website is https://www.arctic-fritid.no – just add an item to cart and then go to cart page to see the cross-sells. But you will now see that i have fixed the issue using below custom CSS inline so you must disable that css to see the problem:

.cross-sells .product-image { border: 0 !important; padding-right: 5px !important; margin-right: 0 !important; }

Hi,

Can you please disable the Custom CSS for the moment from your cart page and also provide us the screenshot of the issue then we check your site again.

Thanks.

Hi,

I have tested your site after disabled your custom CSS but not find the issue with the cross sell. Please see the screenshot: http://prntscr.com/jgf4pn

Thanks

Hi,

We have solved your issue and replied your ticket please check your ticket reply and it was your site third party plugin confliction issue and please reply or contact for the single issue at one place at a single time and reply your ticket.

Thanks for your understanding.

Thanks for solving the issue..

Most Welcome

Hi,

You have to use header type 17 because it is the only header type in which the search bar appearing with the Main menu, Please see this screenshot: http://prntscr.com/jfycvv

Thanks.

thanks for the quick response – I should have said that ideally I need the menu or at the logo to be centered as per header type 13 – is it possible to combine the two so that I have a centred header with search in the main menu – or at least centre the logo – again thanks for the prompt and helpful response

Hi,

However, you are asking the support for the Customization Theme, We don’t have any option like that, and we are unable to help. We really want to help you but we had no much time. You can contact us via nicework125@gmail.com if you want to order the additional service.

Thanks.

Hi,

You can change that search word as per your requirement by editing .po file from wp-content/themes/porto/languages.

Thanks.

Hi
Thank you for your answer.
I forgot to tell you that I also changed it in the file. .po of the theme.
Attached image:
https://prnt.sc/jfyj5a

Hi,

Then Please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve the issue for you.

Thanks.

Hi,

We are experiencing higher than the normal amount of tickets and Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and also we have to solve and reply all the Customers issues so it takes some time and soon you will get the reply of your ticket until that please be patience.

We are sorry for the inconvenience.

Thanks.

Well noted

Hi,

Your Providing Link is not the WordPress version it is the HTML version and if you have any query/question regarding HTML version then please ask your question here: https://themeforest.net/item/porto-responsive-html5-template/4106987/comments we only provide the Porto WordPress Support here.

Thanks for your understanding.

Hi, sorry for that I had 2 tabs one of them is html and other is wp. I confused when I writing comment. Have good day!

Hi,

No Problem Dear we are always here to help our customers.

Thanks.

Hi,

Please create a fresh new page and insert Porto Product Category Element in it and in the particular Element you will find the setting of showing the Single Category Like Grid View or List View as per your requirement, Please see these screenshots for the better understanding: https://prnt.sc/jfkne8 & https://prnt.sc/jfknfg

Thanks.

Hi ,

Thank you for the prpmpt reply .

But in this case , there will be new address for category . Is there any way to change one of the existing category to list view ? ( without creating a new page )

Thanks ,

Hi,

You can only do it when you are using the Porto Product Category Element otherwise it is not possible because on an archive page it will only work with the Theme Options setting.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

You can Show/Hide the Number Count from the categories on Shop Page from Appearance >> Widgets >> Woo Category Sidebar and uncheck the Option showing in this screenshot: https://prnt.sc/jfklji

Thanks.

Thanks for you Reply

Most Welcome
We are always here to help you.

Thanks.

Hi,

This is the Speed issue at your end so please read and follow the instructions written below for the better site speed performance.

OR

Please make sure that your server requirement must meet the latest Theme and Plugins minimum requirement if not then set it first and then check your site after deactivating all the third party plugins at your end hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.

Thanks.