23210 comments found.
Hi Team,i have created issue an did not get reply.
Hi,
Do not understand your issue properly can you please explain it more clearly??
Thanks.
Hi,
We have solved your issue and replied your ticket please check your ticket reply and it was your site third party plugin confliction issue and please reply or contact for the single issue at one place at a single time and reply your ticket.
Thanks for your understanding.
Thanks for solving the issue..
Most Welcome 
I would like to include the search box in the main menu as the last menu item (rather than in the top bar) – could you advise please on how I could do this.
I keep coming back to this theme – great work !
Hi,
You have to use header type 17 because it is the only header type in which the search bar appearing with the Main menu, Please see this screenshot: http://prntscr.com/jfycvv
Thanks.
thanks for the quick response – I should have said that ideally I need the menu or at the logo to be centered as per header type 13 – is it possible to combine the two so that I have a centred header with search in the main menu – or at least centre the logo – again thanks for the prompt and helpful response
Hi,
However, you are asking the support for the Customization Theme, We don’t have any option like that, and we are unable to help. We really want to help you but we had no much time. You can contact us via nicework125@gmail.com if you want to order the additional service.
Thanks.
Hi, there,
I would like to change the text that appears inside the search engine but I can’t find where I can change it.
https://prnt.sc/jfoxsj
I also tried to change it from the YITH plugin and it doesn’t work either.
Any alternative, please.
Thanks,
Hi,
You can change that search word as per your requirement by editing .po file from wp-content/themes/porto/languages.
Thanks.
Hi
Thank you for your answer.
I forgot to tell you that I also changed it in the file.
.po of the theme.
Attached image:
https://prnt.sc/jfyj5a
Hi,
Then Please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve the issue for you.
Thanks.
Hello , please follow up with ticket number : #29565 Support had not responded for the past 15 hours , please I’m operating on a live site- will be glad if the ticket will be addressed urgently …
Hi,
We are experiencing higher than the normal amount of tickets and Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and also we have to solve and reply all the Customers issues so it takes some time and soon you will get the reply of your ticket until that please be patience.
We are sorry for the inconvenience.
Thanks.
Well noted
hi, http://preview.oklerthemes.com/porto/6.2.0/demo-resume.html# in this demo, nav menu is not working correctly as you can see. Just click one by one to links and you will se now going all sections.
Hi,
Your Providing Link is not the WordPress version it is the HTML version and if you have any query/question regarding HTML version then please ask your question here: https://themeforest.net/item/porto-responsive-html5-template/4106987/comments we only provide the Porto WordPress Support here.
Thanks for your understanding.
Hi, sorry for that I had 2 tabs one of them is html and other is wp. I confused when I writing comment. Have good day!
Hi,
No Problem Dear we are always here to help our customers.
Thanks.
Hi ,
Default products view for category is grid , when I change it to list for one category , all the other views will change to list view ,. Is there anyway so that we could decide based on each category ?
Thanks
Hi,
Please create a fresh new page and insert Porto Product Category Element in it and in the particular Element you will find the setting of showing the Single Category Like Grid View or List View as per your requirement, Please see these screenshots for the better understanding: https://prnt.sc/jfkne8 & https://prnt.sc/jfknfg
Thanks.
Hi ,
Thank you for the prpmpt reply .
But in this case , there will be new address for category . Is there any way to change one of the existing category to list view ? ( without creating a new page )
Thanks ,
Hi,
You can only do it when you are using the Porto Product Category Element otherwise it is not possible because on an archive page it will only work with the Theme Options setting.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, there,
I would like to know how I can remove the number counter from the categories.
attached screenshot
https://prnt.sc/jfex2b
Thank you.
Hi,
You can Show/Hide the Number Count from the categories on Shop Page from Appearance >> Widgets >> Woo Category Sidebar and uncheck the Option showing in this screenshot: https://prnt.sc/jfklji
Thanks.
Thanks for you Reply
Most Welcome
We are always here to help you.
Thanks.
I’m having an issue with ”Place Order” on checkout page. When I submit the order, it’s taking very long to respond (over 2 minutes). need urgent help
Hi,
This is the Speed issue at your end so please read and follow the instructions written below for the better site speed performance.
Please read and follow the instructions given in the theme documentation about the site speed up: http://newsmartwave.net/wordpress/porto/documentation/#speedup OR For Speed improvement of your site, there are a number of issues which could be implemented to improve the performance, this in return will allow Theme to perform better. Please see suggestions to improve your site speed at the link below: https://goo.gl/1g1MNh Further, this is best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1OR
Please make sure that your server requirement must meet the latest Theme and Plugins minimum requirement if not then set it first and then check your site after deactivating all the third party plugins at your end hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
Why does Schedule Timeline Container Title look like this: https://imgur.com/a/8tt9UF7 The positioning is totally off.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS your issue will solve.
.timeline-circle {
margin-left: 10px !important;
width: 150px !important;
height: 150px !important;
}
.timeline-circle .circle-dotted {
padding: 10px !important;
margin-left: 5px !important;
}
Thanks.
Thank you but we’re not there yet: https://imgur.com/a/XxuK5GT
Also without your CSS instructions at least using only the subtitle looks alright. Now both the title and subtitle are dorked.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Sorry, this is a production environment where I can’t let you in. Also this is reproducable on a fresh install as well for me. I’ll just keep using the subtitle…
Hi,
Ok then Please wait for the next coming update.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
The new phone field for members shows up in a very weird way. All other fields are showing up as a proper icon in line with the others, but this one looks like this: https://imgur.com/a/2ysaHba
I don’t have support up currently, so I won’t demand anything from you, but is that really the design you had in mind when you enabled this field?
Hi,
I have tested it at my end and you are right it is showing like same as your provided screenshot and this is the default design of the phone field of the Single Member Page we have not set it like other social share Icons because those are clickable and take you to other concerned sites but not the Phone Number so that is why it has the different Design as Compared to Other Social Share Fields.
And also I am forwarded this to our development team as a feature request to change the design of the phone field of the Member Page in next coming updates.
But for now please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache hope you will find something better.
.share-phone {
font-size: 14px;
font-weight: bold !important;
border-radius: 100% !important;
color: #fff;
width: 200px !important;
background-color: skyblue !important;
text-indent: 1px !important;
text-align: center;
width: 2.2857em;
height: 2.2857em;
display: inline-block;
margin: auto !important;
padding: 6px !important;
position: relative;
text-decoration: none;
vertical-align: middle;
-webkit-transition: all 0.25s ease 0s;
-moz-transition: all 0.25s ease 0s;
transition: all 0.25s ease 0s;
-webkit-transform: translate3d(0, 0, 0);
-moz-transform: translate3d(0, 0, 0);
-ms-transform: translate3d(0, 0, 0);
-o-transform: translate3d(0, 0, 0);
transform: translate3d(0, 0, 0);
}
Thanks.
Interesting style. I would instead propose something different. Make the phone look like every other icon, but show the phone number on tooltip. Make it a link with [a href=”tel:PASTENUMBERHERE”>icon], so mobile phone users can actually instantly call.
Hi,
Then Please wait for the next coming update as I told you already that I have forwarded this to our development team as a feature request to change the design of the phone field of the Member Page in next coming updates.
Thanks.
You said you did forward it but did not say what design you proposed to your dev team; thinking it might be what you pasted I commented to make sure it wouldn’t end up this way for the upcoming update. I just added my two cents on how I wish it would work.
Hi,
I am not proposed any design to Our development team and Obviously they will proceed with the same design as the other Social Icons has so please wait until the next coming update.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
In version 4.3.0 , 4.3.1 and 4.3.1.1 in blog page featured images are not displayed so i had to bring back god working version 4.2. Please fix it.
Hi,
Please check on our Demo’s here: http://www.portotheme.com/wordpress/porto_landing/ we have installed the latest Theme version on our Demo’s and all the blog page featured images are showing perfectly it means the issue is at your end and it must be the third party plugin confliction issue so please check your site after deactivating all your site third-party plugin hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.
Thanks.
I had deactivated all third-party plugins and featured images are not displayed. I think the problem is in updates beacause the only thing i made was updating porto theme from version 4.2 to higher
Hi,
Strange, Now we have to debug your site and for that you have to contact us through our support system with your site Admin Login details.
Thanks.
I found the problem, when i erase .owl-lazy{opacity:0;-webkit-transition:opacity .4s ease;-moz-transition:opacity .4s ease;-ms-transition:opacity .4s ease;-o-transition:opacity .4s ease;transition:opacity .4s ease} to .owl-lazy{} which is visual composer element in owl.min.css now it works fine. This element is in many previous version of visual composer that means that you have changed something in higher than 4.2 porto theme updates
Hi,
We have tested this issue in the latest theme but did not find it. I think there is an issue because of the minify CSS or may be the 3rd party plugin but we did not find it in our latest theme.
Sounds Greta that you have solved the issue by yourself.
Thanks
4.3.1.1 does it fix only the font issue? I cant see that any of the variable product issues are fixed.
Hi,
Yes, the newly released 4.3.1.1 version only fixed the Font issue and as I told that we are in updating process and soon you will find an update release.
Thanks.
Hi.
Good News,
4.3.1.1 version released today 08-May-2018 and the Font Issue is fixed with this version and we are in updating Process and soon you will find another update with some marvellous Features and with some extra Speed Performance .
So if any one face the Font issue, Just update the Theme to latest Version 4.3.1.1 the issue will solve.
Regards.
New error in latest update, Just download the latest update and installed and i am getting this error. Anyone have the same problem? Come up on every time i go to a page, how could testers miss this one.
Failed to load plugin url: http://xxxxxxxxx.ca/wp-content/plugins/wysija-newsletters/mce/wysija_register/editor_plugin_39.js
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, How do I add the product weight to the single product page? Thanks
Hi,
You can set weight for each of the Product by editing the particular Product and in Product Data >> Shipping you will find the Weight Option please see this screenshot for the better understanding: https://prnt.sc/jf3v7j and you can more read about the Product here: https://docs.woocommerce.com/document/managing-products/
Thanks.
Hi I meant to say “How do you show the weight in the single product page, possibly below the price”. Thanks
Hi,
Please add the Weight manually in the Product Short Description then it will show under the price on the single product page. Please see this screenshot for the better understanding: http://prntscr.com/jfack4 http://prntscr.com/jfad1cThanks
SHOP 4, Porto Theme Options -> Footer & Footer Bottom Widget not working
Hi,
Can you please make sure that you have set the widgets for the Footer and footer Bottom Widget from Appearance >> Widgets >>Footer Bottom Widgets?
At my end, it is working fine with all widgets.
Thanks
Hi, I need some more info regarding your theme:
1. Mega Menu:Regarding the Mega Menu, can I create multiple instances of the Mega Menu? For example:
1. On the main menu
2. On sidebar-1 for woocommerce shop page to display product categories
3.On sidebar-2 to display links for “Products & Services” pages.
4. etc
2. Screen black-out when navigating to different pages:
While browsing your demo sites, I notice that the header, top & main menu do not blanked-out or flicker when navigating through the site, that is excellent! However, while browsing through this comments section, some of your customers had listed their URLs (https://designxxxxxxxs.com.au and https://logxxxxxd.com/) and I was surprised that on these customers’ sites the whole screen will blank-out when navigating to other pages. On the later link, I can also observe the main menu shifts slightly to the right momentarily. May I know why is there a different in user experience?
Thanks for your reply in advance.
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
1. Yes, you can easily set the mega menu by using the Wide Menu options in the menu. Please read the documentation here about the mega menu here: http://newsmartwave.net/wordpress/porto/documentation/#menu_setup2. I think it is happening because of their custom settings. Otherwise, there is no issue with the theme or you can check all demos one by one. We have installed the latest theme version on our demo sites.
Thanks for your time
Hi…. I love porto Theme… i have only a question.. is possible change the search in header with another kind..or better is possible add a widget in header?
thank u in advanceHi,
Sorry to say that but putting widget in the header is not possible in Porto with the help of Theme Options, The live search is yith woocommerce product ajax search. You can configure search from Appearance >> Theme Options >> Header >> Search Form. You should select the content type to Products, Post, Category etc. as per your requirements.
Thanks.
Hello! After instaling the update, The blocks are showing error 404:
Whats is happening?
Hi,
Blocks works perfectly fine at our end. Please contact us through our support system with your site Wp Admin Login details so we will check and solve the issue for you.
Thanks.
I have a problem regarding the last update. (4.3.1)
When a product have variations and each variation has it’s own price, on the product page there is no price seen. This happens in some products, not in all. I cannot figure out what can cause this. If you add the product on your cart, the price appears fine there…
Any ideas?
Hi,
It looks like any third party plugin confliction issue so please check your site after removing the browser cache hope you will not find an issue.
OR
It may be your some variable products setting issue so please check those variable products setting again which are creating an issue on your site. Please read the documentation here to learn about how to add the Variants to the Variable products: https://docs.woocommerce.com/document/variable-product/
Hope yoir issue will solve if not then we need to debug your site and for that you have to contact us through our support system.
Thanks.
