28307 comments found.
[URGENT]
I write 5 days ago but no answer, for convenience i copy it:
in 5 months of license I never asked for anything, never asked for support, never asked a question.
Now I have a problem at the shop caused by your last update, I asked for support and after 5 days, in addition to having a stupid answer from you, you don’t have fixed the problem.
I sent email with access(pass and user) to the site, with the e-mail address: regis.siti@gmail.com
please solve the problem thanks
Hi,
I checked the ticket you sent and replied again. Looks like it’s a bug and will be fixed on the next release.
Thanks for your patience and understanding.
I planned to build another site with flatsome but it needs something that I am not sure how to do or if flatsome can do , I may need to go the Avada route – which although a great theme I find very bloated.
Anyway the thing I need to do is to use image boxes that when hovered over and clicked can pop up a lightbox. The site is for floorings – ie Oak Floor, Maple wood florring, etc – different wood types. So I plan to use image boxes – rows or 4 across and I need that when the visitor hovers over the 300 * 300 imagebox they have the option to pop up a lighbox with the High res image of the woodgrain. If flatsome can do this even if you need to send me some custom js then i will go the flatsome route and get another license to build this new site, that is my prererred option, Thanks Steve
Hello, I have site with flatsome theme, but I want to delete this site. Is it possible to use your theme on another domain (with same license) after delete old flatsome site? If answer is yes, how it is possible? You have an any instruction about this? (P.S. sorry for bad english)
Hi,
Yes, you can use your existing license on a new site. Please delete the old license code from the old site and activate it on the new site.
Is your instagram feed conform with the gdpr / dsgvo ? i can´t find any information´s about your instagram feed which is inbound in the flatsome theme…BR
Hello,
First of all, we love your theme we have been using it nearly for 3 years for our ecommerce site. It has served its purpose.
I have a few questions. We are trying to increase the speed of the mobile version in google speed insights for a few weeks. We have tried the suggestions that you have written in your documentation for speeding up the site also most of the suggestions on the internet, we couldn’t get it higher past 75/100 for mobile. We have tried all the caching plugins (W3 Total Cache, Fastest Cache, litespeed), tried minifying css&js, optimized the images, got a better hosting, lazy load etc.
At the end we found out that if we remove the slider, we get really good scores. So we tried to asynch/defer the loading of the js of the slider.
However, if we defer or asynch the js of slider, it just never loads. Also, the other blocks don’t load too.
So do you have any suggestions how we can get past this problem? Can you suggest a code getting past this?
Or do you have an alternative slider than ux slider that can solve this problem?
Thanks a lot in advance for your help!
Hello,
As we didn’t get any reply. We tried different methods for increasing the mobile speed of the site.
We found a solution to this by using other slider plugins (tried 3 different sliders which greatly increased (about 20 points) the mobile speed score for google insights) with your theme and removing the block just after the slider. However, for now (if we find any other way) we don’t want to change the slider as it may have an effect on seo.
Do you have any suggestions that we can increase the speed of loading of the ux slider (most probably it should asynch/defer JS for slider)? Or any other suggestions for using ux slider and increasing the mobile speed of the site?
Thanks,
How to show product image thumbnail that customer will buy before product title?
Hi,
I want to change the link on RETURN TO SHOP on cart, which originally led to www.mydomain.com/shop to www.mydomain.com. How to change it?
Thanks.
Hi there,
Place this code in your functions.php file. Please ensure to adjust the domain
function wc_empty_cart_redirect_url() {
return 'http://yourdomain.com/your-page/';
}
add_filter( 'woocommerce_return_to_shop_redirect', 'wc_empty_cart_redirect_url' );
To ensure that you do not lose this customization, ensure that you place the code in the functions.php file of the child theme.
Hello, pre-sales question, is it possible to have a button in the product pages that says something like “Visit Our Store” and takes the user to the contact page with the address instead of “Add to cart”? Is it also possible to disable the “Add to cart” function and shopping cart?
Hi there,
Yes 
You can achieve this with the Catalog mode setting in the theme options.
How do I change the background colour of all pages/posts/products to light grey in ccs? Also how do I change the main menu font colour to black, search icon/my account/cart & icon to right of main menu also in black. Basically I need all fonts/icon in the main header in black. Thanks
Hi Steffan,
This CSS should do the trick. Place it in Theme Options > Style > Custom CSS
#wrapper, #main{
background-color: #eceaea;
}
It would be also nice to have js source code packaged somewhere (at least for frontend)
Please consider removal get_template_directory_uri function call from flatsome_defaults which is called all over the place. You can always use static function for that without breaking changes. Cost of get_template_directory_uri can be even up to 800ms on large pages with lots of objects
Hi there,
Thank you for your input I will share this with the development team right away.
I had a staging site up when testing your theme, now I’d like to copy everything I did over. But I used the builder on a page, I don’t see an export option for this. I see an export option for Theme Settings but, I need to transfer builder stuff too, can you help me?
Otherwise, where are builder layouts stored exactly? I could push my site from staging to live (wpengine) but I need to avoid overwriting my woo-orders that came in since i pushed to staging..
Hi Chris,
Unfortunately, the UX Builder does not feature an export button at the moment. However, all you need to do is to migrate all the content and they should be displayed in the new site without any hiccups. You will need to export only pages in the export settings here WP-Admin > Tools > Export
I have a simple questions. How do I sort items in portfolio? I change date and it is not working like in the blog ????????
Hi there,
Portfolio items in the portfolio archive are sorted by date. In the portfolio element http://flatsome3.uxthemes.com/elements/portfolio/ you have custom sorting options.
what are those ” custom sorting options ” and where i can access ? thanks
Instagram Feed serves images without SSL (servers in http). Any way to fix it?
Hi there,
Please install this plugin to resolve the issue https://wordpress.org/plugins/really-simple-ssl/
Is there anyway to add either Slider Revolution or LayerSlider above the menu, if so can someone point me in the right direction?
Hi there,
I’m afraid we do not have a setting for this in the default template. You will need to edit the theme files to achieve this.
Is Flatsome GDPR compliant?
Hi, I am running the latest theme, and also Woocommercer 3.35. My client uses GoShippo, and I am getting the error: Your WooCommerce store is using WooCommerce version < 2.6. We only support WooCommerce shops with version 2.6+.
Upon further inspection, I see in Status that your theme overrides the default pages. I opened up /flatsome/woocommerce/single-product.php and seen this… (Version 1.64)
- The Template for displaying all single products. * * Override this template by copying it to yourtheme/woocommerce/single-product.php * * @author WooThemes * @package WooCommerce/Templates * @version 1.6.4 */
At this point I am thinking that it is a Flatsome issue and not GoShippo. Can you please advise. Thanks.
Hi there, sorry for the trouble.
Please send a link to your site via support and we’ll be glad to check this out for you.
How do I override the search form? searchform.php in my child theme doesn’t seem to be working.
Hi there,
To customize the search form in Flatsome, you will need to override the searchform.php file in the flatsome root folder
Yes, I copied searchform.php in my child theme folder and its still not working. I don’t see the changes on the front end.
Any reply to this? The override in my child theme is not working.
This theme is amazing but the same cannot be said for the support. I know you guys sold a lot of themes and don’t care about the small issues here and there. For sure I will not be renewing the support for non-existent support.
Awesome, No reply.
Hi, is there a way (css or otherwise) of making the submit button (contact form 7 newsletter horizontal) larger without it messing up the size of the other buttons, I can do it with css but that just messes up all the other buttons on the page. Thanks in advance
Hi there,
This CSS should do the trick
.wpcf7-form-control.wpcf7-submit.button{
width: 10em;
}
Hi Team
I found a couple of issues in the theme. Theme version: 3.5.3
1. The password field doesn’t work in the lightbox window in Firefox (tested in version 59 & 60).
2. If we enable off canvas sidebar for mobile view in single product page, the title of the button is shown as ‘Filter’. It should be changed to be something relevant to the single product page like more info, etc.
Regards
Hello there, sorry for the trouble.
I have tested our demo site http://flatsome3.uxthemes.com/ on Firefox 60 and the password field is visible. Could you send a link to your site via support and we’ll look into this for you.
Thanks for the revert. It appears to be bug restricted to the Firefox version bundled with Ubuntu 18.04 https://support.mozilla.org/en-US/questions/1214123. Thanks for your revert.
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