26688 comments found.
hello support … with last update 15.0 page in dashboard are very slow … for open page to edit there is 50-60 seconds
Hello,
Please, note there are few things this depends on, including server configuration and connection/device speed. Also, we can help improving it additionally by deleting some icons packs, since we included several into our theme. Deleting some, and increasing memory_limit and post_max_size of your server, should really help. We hope you’ll get in touch with our agents on ticksy, so they can help more with this. Thanks in advance. Just submit a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access. Thanks
Qode
I can’t find the XML demos in the xml export folder – The folder contains only: An Assets folder – Favicon – index.html – and the layerslider and revslider folders. Can I found these xml export files online? Thanks
Hello,
Just open this index file https://www.screencast.com/t/W3UjWHLL3xhJ from which you could download any desired xml https://www.screencast.com/t/nZPTBvMk8Best, Qode
installation
Hi,
Please, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you there.
Qode
i have problem with import demo new 175 law office import stop on 90% i import by php 5.6 and 7.0. i up memory and max_execution_time without result
Hi,
Please, check here full guide how to import our demo site on your installation https://qode.ticksy.com/article/9420 and if you need further help, our support team is on your service at https://qode.ticksy.com/ Just submit a ticket and include your site URL with wp-admin access. Thanks
Qode
Hi guys, how to create a responsive design with the template? Thank you!
I mean… How to make a block appear or disappear on mobile view?
Hello,
Please, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly assist you.
Best, Qode
Hi there, is it possible to create gradient in the header background color? thanks. Stuart
Hello there Stuart,
You could add one color using our options in Qode Options > Header https://www.screencast.com/t/MmQZrUmYlZ But you could achieve something advanced using custom css. Feel free to reach our support team at https://qode.ticksy.com/ and include your site URL so they could help you regarding this. ThanksQode
Hi all I have some problem to have qode video slider on mobile view, there is a way to modify code to can use qode video on mobile view? thanks
Hello,
Qode Slider displays featured images instead of videos on mobile. We’ve used html5 video for our slider and some touch devices have support for html5 video standard and some do not, therefore we disabled video for all of them. However, we’ve implemented Video Preview Image field, so on tablet and mobile devices you will have image instead of video.
You can try using LayerSlider or Revolution slider for this situation.
Best, Qode
Hello, please tell me how can I include the new find now section on home page in bridge224 in to my half way done bridge73 theme? TIA
Hi there,
Please, submit a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you with anything that could be done within our theme.
best, Qode
Hi,
These labels are translatable. All plugins and theme itself contain text string with unique text domains. You have to create translation for that plugin also. Note that for plugins you need to prefix translation with plugin name and for that plugin you need to create po and mo files like this qode-listing-en_US.po , and this can be done with poedit software (free version). For Loco translate please refer to plugin documentation, or alternatively try popular WPML plugin which is officially supported by the theme.
In Qode Options > Listing > you could ENable WooCommerce currency https://www.screencast.com/t/o4hVQvN8H
Hopefully, this is what you’re looking for.
Best, Qode
Hello QODE, first i I want to thank you – bridge is brilliant. Although i have some questions about news section. (i choose blog smal image)
1) When i add my news it only appears with the day and mounth, but without a year. It look like that : https://ibb.co/nvBnMn I want my users to see the full date (not only 20 apr). How to change it? 2) Where i can change the word “read here” and translate to my own language ?
3) On the news page my title section ( with logo, menu etc) is grey. I would like to change this color to white, where i can do it?
4) My company have one corporation page and 4 products page. I want to categorize my news like it is when i use blog masonry – https://ibb.co/jioEZ7 . Is there a chance to use this feature in blog small image and how to do it that when somebody click f.e dynamic or dynamax he will see only news with right category? Now it cant be clicked, it only shows what categories are one the news page.
5) Is there a chance to move automaticly news which are on my product page to the corporate page with right category ( this category should be named of the product page from which news is migrated) ? I want to have it on one page with all news from all sites but giving a chance to user to choose secyfic by clicking right category ?
Hello there,
Thank you for writing in. We are glad to hear you like our Bridge theme. For any questions like these, please, reach our support team at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly assist you there.
Best, Qode
Please take a look at the screenshot. Each time there is an update the WooCommerce plugin is removed from the Dashboard. I have to delete it via FTP and reinstall it. Luckily all data is saved in DB so nothing is lost when I re-add the WC plugin.
But after this happens there is a missing image(?) somewhere and it doesn’t give the height to keep the product page heading from overlapping with the product text. I just need to know where to replace this image to fix the header. I did this a few years ago but can’t seem to remember how I fixed it. See screenshot. Help?
Many thanks!!
https://www.diigo.com/item/image/6dq22/h7pt https://derekperdue.comHello,
It looks like this image is not found. We need to ask you to submit a ticket at https://qode.ticksy.com and to include your site URL with wp-admin access and our agent will gladly investigate and try to help you there.
Qode
Hi, just one question: it’s possible to set different images for mobile parallax section so that we can choose the focus. we’d like to set an image for desktop view and another image for the mobile view. Otherwise we have to ply with display none and media queries to get this.
PS: parallax for mobile is turned off and we get fixed images.
Hi,
You could add two different rows, one for mobile and one for desktop, and on both add Extra Class Names https://www.screencast.com/t/aU15Rzkmns So, for one set HideMobile, and for another one HideDesktop for example, and then add something like here in custom css field:
@media only screen and (max-width: 1000px){
.HideMobile {
display: none;
}
.HideDesktop {
display: block;
}
}
@media only screen and (min-width: 1000px){
.HideMobile {
display: block;
}
.HideDesktop {
display: none;
}
}We hope it is what you’re looking for.
Qode
Having an issue where full size image won’t resize when the screen changes size. Any help on this?
Hello,
Please, send us here your page link so we could take a closer look.
Best, Qode
Thanks: www.501lifemag.com
more specifically: https://501lifemag.com/poetry-contest-winners-named/
Hi,
Thanks. Did you add this image using some plugin ? https://www.screencast.com/t/xPDtCH1X There is set width in inline style, must be using some script. Please, try to deactivate all third party plugins and then check this again.Best, Qode
The image was added via the regular WordPress media gallery. Not sure how to fix it.
Hello,
Try to add this part of code:
.post_content_holder #attachment_17527 {
width: auto!important;
}in Qode Options > general > Custom Code > Custom Css.
Best regards, Qode
Worked perfectly!!! Thanks.
You’re welcome!
Quick question: will the above code fix it for future post or just the post in question?
Hi,
It is just for this this image, because in code is used id as selector.
Best, Qode
Is there a way to make the images responsive for all and future posts? I’ve never run into this problem with Qode. Love the bridge theme.
Hi,
Glad to hear you like Bridge. If you use Single Image element https://www.screencast.com/t/bpggls8G6 then, you’ll don’t have this issue with image resizing.
best, Qode
Yep, that worked. I didn’t have WP Bakery enabled on the posts section. That makes a world of difference.
Glad to hear this is sorted out. Thank you for the update!
Hello
1/ You have a lot of beautiful themes.
I would like to know if there are any layouts for these homepages that do not use visual composer (or if they are easily convertible for elmentor)?
2/ can onpage layouts easily switch to a conventional menu at the top of the page?
regards
Hi,
Thank you for these kind words.
1) Our main page builder is WPBakery page builder and we implemented a lot of powerful shortcodes into it. So, you need to use this plugin with our themes.
2) Yes, you are able to do that easily.
Best regards, Qode
Hi thank you for your reply. I do not like WPbakery and unfortunately not export to elementor. OK.
You are welcome. We are sorry to hear this 
- I am using the Digital Studio demo. How do I incorporate a portfolio from another theme?
- How can I make is so the color that appears when you over menu items show up “behind” the menu item?
- How do I change the arrow colors on my Learn More buttons
Hi,
Please, submit a ticket at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will help you there with anything that could be done using our theme.
Qode
Hi,
I have just purchased extended support but I still can’t log a ticket in https://qode.ticksy.com/ – not sure what I am doing wrong?
I have a question – I have installed Bridge (no demo import) and my main menu is not vertically aligned to the middle – it’s pulled right to the top. If I add padding, its fine on desktop, but not on the sticky header or on mobile.
http://i9partners.dev-tcl.co.zaPlease could you let me know how to set this?
Hello,
It could be that ticksy remembered last session. Try please, to visit https://qode.ticksy.com/ from new browser. or clear the cache n your browser and then try again to submit a ticket.
For the issue you’ve mentioned, just go to Qode Options > Fonts > Header&Menu and for 1st level menu remove 14 you’ve added for line height https://www.screencast.com/t/VaAFrl2ChRA and leave this field empty.
best, Qode
Thank you so much – I thought it might have been something silly I did.
Appreciate your quick and helpful support, as always.
You’re welcome 
Hello, can you display a dropdown list to sort post by : Date / Name a-Z / .. in the top of the blog page ? thanks
Hello,
Please, submit a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you with anything that could be done within our theme.
Best, Qode
Hi,
When I use the contact form 7 and with a field I add the default:get or default:post etc parameters so that I can pre-fill the form from the url parameter, the field does NOT show up on the form. If I remove the default:get parameter then the field shows up normally.
Hello,
Please, submit a ticket on our support forum at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will gladly investigate and try to help you there.
Best, Qode
Hi guys,
I noticed a bug in Bridge, which I went to lodge as a ticket in your support portal… until I remembered that it blocks new tickets being lodged if the support period has expired. Please disable this restriction as not all support requests are limited to the support subscription period.
On to the matter at hand though…
The “Image” widget has a bug where the “Link to:” field does not work/apply. The Image widget can be added to a sidebar, the image can be set and the link entered/saved into the field provided – but when the image is shown on the website, it doesn’t have a link.
Please add this to the fix list for the next update of the theme.
Thanks!
Hello there,
We just tested this widget https://www.screencast.com/t/lyNbOXYiuf and it is working well in sidebar https://www.screencast.com/t/aaIaEnRXO8x We could suggest to try to deactivate all third party plugins if you are using any and to check this again after.
Best, Qode
Hi guys,
It appears to be an issue when setting the URL after adding the image (via the settings box).
When I removed the widget, re-added the image and set the link in the media library window, it all worked as expected on both sites I tested.
Either way, all working now using this alternate method of adding the links.
Adam.
Hi,
Thank you for confirmation it is working now.
Best, Qode
Why does he tell me that I have to activate WPBakery? which is not supposed to be included in the theme?
Hello,
WPBakery is our main page builder and it came bundled within our theme. Here you could find more about it https://qode.ticksy.com/article/9426
best, Qode
