23242 comments found.
Hi,
1.The activation of the Theme issue most of the Customers are facing has now been resolved. We have reset the Activation Engine and the activation process works perfectly now so you can register/activate your Theme easily with the same purchase code now.
2. Some of the Customers are facing an issue that they were not able to activate the Theme on Local host with the same purchase code if the Theme is already activated on the Live Server. So we have solved this issue as well now you can easily activate the Theme on Localhost and Live Server with same purchase code on the same time easily without having an issue.
3. We added empty alt tags for all images inside theme, because if there’s no alt tag for an image it may affect google page speed or search engine. If you wants to edit alt tags, so you should do that by manually. We just added alt tags for all images, empty or just that image’s name.
4. And regarding comments that Porto 4.4 is slower than 4.3.1 or 3.5: If customer updates the Theme version, Porto Theme check if it is the new version then it compiles the css files used in the Theme such as skin, js_composer, dynamic_style and bootstrap automatically when first load. It affects only first load for the site, do not affect any visits later after compilation done.
Hope this comment will help most of the Customers 
Regard’s
Hello, I also have problems activating the template and entering the code I get this message: Purchase Code is not valid or could not connect to the API server!
Hi,
We have reset the activation Engine Please try once again to activate your Theme hope you will not find an issue.
Thanks.
Hi, I’m facing the same activation problem. I hope it would work tomorrow 17/05/2018.
Hello, my thema does not accept put popup of the Mautic, when I put the javascript it does not load
Hi,
If you want to show the Pop Up form when your site loads then for that go to wp-dashboard >> mailpoet and creates a new form and then go to the particular page and at the bottom of the page create a new row and insert Porto Modal Box element in that row and then insert the shortcode of the mailpoet newly created form in the Modal Box text section and then check your site after removing the cache.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello, how can I add another icon (e-mail) in the mobile Sticky menu?
Hi,
Can you please share the screenshot for your issue that what exactly you want to do for our better understanding ??
Thanks.
Hi,
Can you please share the screenshot where you want to add this Email icon? Then we will give you the better solution for this.
Thanks
Hello, I have problems activating the template and I get this Purchase Code is not valid or could not connect to the API server!
Hi,
Sorry for the inconvenience you are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
Hi,
We have reset the activation Engine Please try once again to activate your Theme hope you will not find an issue.
Thanks.
Hi, how i can update theme? From worpress panel or must i download from themeforest and upload via ftp? Ty
Hi,
Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#update
Thanks
Hi.
I am using Porto Digital Agency version.I have two doubts.
1. I like to set up an image to the main header blog page, in the top, just below the menu. I tried to use the “featured image” field in the blog page but the image does not display in the main blog header or in the posts header of every entry.
2. Also I would like to ask about to hide the post meta in every blog post beause the title is just display in the header, so I don’t like to repear in the content. Definetetly I only want to show the blog title in the header, below the menu, not in the content and not the meta content. I tried to hide using custom CSS but the clasess used in both pages are the same and I don’t if there is another way to refer that classes.
I left you to captures that you could better understand what I need to display in both blog headers (main and posts) and about hide post meta in a blog post.
Blog header. http://tinyurl.com/y9ou7v9l Individual post. http://tinyurl.com/y9ahe8tc
That’s all, regards¡.
Hi,
1. If you want to add the image under the menu on the blog pages then you should first create the new block from Block Setion by using the any image C element on the block then copy the slug of the block and paste it into the Blog Page options >> Content top field. http://prntscr.com/jim7kg
2. You can hide the Post title from teh single post page from Appearance >>Theme Options >> Post >> Single Post >> Hide the Title and other meta Options. http://prntscr.com/jimbx0
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ok, thank you, I’ll renew the licence for other issues.
Regards.
Most Welcome
Hi,
Sorry for the inconvenience Customers are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
Can not activate version 4.4, has followed the License & Purchase code copy instructions, but still error, Invalid Purchase Code, or can not connect to the API server! Please help Thank you very much
Hi,
Sorry for the inconvenience you are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
it says “Purchase Code is not valid or could not connect to the API server!” but its new and valid… what’s the problem?
Hi,
Sorry for the inconvenience you are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
Hi after 4.4.0 upgrade i cant activate my theme – its on ahcykler.dk but i get this error http://ahcykler.dk/test/Udklip.JPG and as you can see here http://ahcykler.dk/test/test.php cURL is enabled… what to do…!
Hi,
Sorry for the inconvenience you are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
have Chinese(NT) version?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes you can easily translate the Porto Wordpress Theme by just translating it’s .po language files and after purchasing the Porto WordPress Theme just contact us we will provide you the latest Chinese translated language files then you just have to upload those translated language files to wp-content/languages/themes your site will be completely translated to Chinese.
Thanks.
Please help me. I can’t add Purchase Code
https://imgur.com/OfSYK1vHi,
Please enable cURL extension form server this will fix your issue. This extension is required for the registration process.
Thanks.
Hi, Where can you add the “alt” tag for all images in the theme. I see you have added them in the latest update
Hi,
We have added the “alt” tag for all images in the Theme, although it’s empty and it is available in all the shortcodes.
Thanks.
Hi, I have an issue in Edit product page, I can’t see visual composer elements. I see this: vc_row el_class=”m-b-md”[vc_column_text]Lorem ipsum dolor sit amet, consectetur adipiscing elit./vc_column_text[/vc_row] In shop manager, WPBakery seems to be enabled, but VC does not work in woocommerce. How can I fix it?
Hi,
I think your theme or plugins are not updated. Can you please contact us through our support system so we will check your issue and solve it for you.
Thanks
I am trying to reset my account’s password but the link that I receive does not work and redirects me to smartwave’s start page. I also copy the link but still redirects me.
Hi,
Please send us your product purchase code for the verification purpose through our email newsmartwave@gmail.com so we will reset the password for your support account.
Thanks.
Hi, I have an issue with the Logout link in the top navigation. The link does not work as intended, it just redirects to the “my account” page. Logout links on the page work fine, it’s just the top nav one that does not logout.
It seems to be missing the _wpnonce URL parameter that is present in other working links (i.e. website.com/my-account/customer-logout/?_wpnonce=xxxxxxxxxx).
The “My account” page is properly selected in Woocommerce settings. How can I solve this?
Hi,
You can show the login/register & logout links in the top navigation or the main menu. You can configure in Theme Options > Menu. Please select my account page in Woocommerce > Settings > Accounts. Please check Enable registration on the “My Account” page in Woocommerce > Settings > Accounts > Registration Options. Hope your issue will solve if not then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
Hi, this theme not auto update?
Hi,
Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#updateThanks
Hi, I work my wordpress in dev environment (wamp), how can I activate my local theme to download demo content when the purchased code is already use in my real website ? Thanks.
Thanks, but when I do this (by the wizard or directly in the setting of Porto) I have this message “This code was already used in mynamedomain.com” ?? Is it because I use virtualhost ?
Hi,
No, If you have already registered the site then please skip this step and move forward.
Thanks
Ok, but How do I do to download demos. Actually, it’s impossible, because It demand to use register code… Thanks…
Hi,
Please try once again on the Localhost to activate the Theme with the same Product purchase code hope you will not find an issue if yes then please wait for the couple of days we will update the activation engine in a couple of days.
Thanks for your understanding.
Hi, first, thanks for all your answers… New issue “Purchase Code is not valid or could not connect to the API server!”. So, I’ll waiting your change…
Hi,
Sorry for the inconvenience you are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
Hi, today all work perfectly… Thanks for the communication, and your speed answers to my problem, great…
Sound’s Great! 
I just received this from the WC Dev team. I hope you can help with this.
The developers of the Memberships plugin have taken a look and say this error originated from the theme in file inc/functions/woocommerce.php on line 562 where the get_{$adjacent}post_where filter is applied. Memberships hooks onto this filter using 5 arguments while your theme only provides 3. WordPress 4.4 introduced the 3rd and 4th arguments and your use of apply_filters( “get{$adjacent}_post_where”, ... ); should be updated to match how WordPress defines it to avoid conflicts with Memberships and other WordPress plugins. More information on this filter and the 5 arguments can be found here: https://developer.wordpress.org/reference/hooks/get_adjacent_post_where/
Can you please update the Porto theme to ensure it’s compatible with Memberships as well as any other plugins which hook onto the get_prev_post_whereor get_next_post_where filters?
Hi,
Ok, we will forward this compatibility issue to our development team, if they will get to solve this then they will update in the theme otherwise, it is not possible to compatible all the WP plugins with the single theme
As you know there are so many plugins in the WP repository.
Thanks