23210 comments found.
have Chinese(NT) version?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes you can easily translate the Porto Wordpress Theme by just translating it’s .po language files and after purchasing the Porto WordPress Theme just contact us we will provide you the latest Chinese translated language files then you just have to upload those translated language files to wp-content/languages/themes your site will be completely translated to Chinese.
Thanks.
Please help me. I can’t add Purchase Code
https://imgur.com/OfSYK1vHi,
Please enable cURL extension form server this will fix your issue. This extension is required for the registration process.
Thanks.
Hi, Where can you add the “alt” tag for all images in the theme. I see you have added them in the latest update
Hi,
We have added the “alt” tag for all images in the Theme, although it’s empty and it is available in all the shortcodes.
Thanks.
Hi, I have an issue in Edit product page, I can’t see visual composer elements. I see this: vc_row el_class=”m-b-md”[vc_column_text]Lorem ipsum dolor sit amet, consectetur adipiscing elit./vc_column_text[/vc_row] In shop manager, WPBakery seems to be enabled, but VC does not work in woocommerce. How can I fix it?
Hi,
I think your theme or plugins are not updated. Can you please contact us through our support system so we will check your issue and solve it for you.
Thanks
I am trying to reset my account’s password but the link that I receive does not work and redirects me to smartwave’s start page. I also copy the link but still redirects me.
Hi,
Please send us your product purchase code for the verification purpose through our email newsmartwave@gmail.com so we will reset the password for your support account.
Thanks.
Hi, I have an issue with the Logout link in the top navigation. The link does not work as intended, it just redirects to the “my account” page. Logout links on the page work fine, it’s just the top nav one that does not logout.
It seems to be missing the _wpnonce URL parameter that is present in other working links (i.e. website.com/my-account/customer-logout/?_wpnonce=xxxxxxxxxx).
The “My account” page is properly selected in Woocommerce settings. How can I solve this?
Hi,
You can show the login/register & logout links in the top navigation or the main menu. You can configure in Theme Options > Menu. Please select my account page in Woocommerce > Settings > Accounts. Please check Enable registration on the “My Account” page in Woocommerce > Settings > Accounts > Registration Options. Hope your issue will solve if not then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
Hi, this theme not auto update?
Hi,
Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#updateThanks
Hi, I work my wordpress in dev environment (wamp), how can I activate my local theme to download demo content when the purchased code is already use in my real website ? Thanks.
Hi,
You can easily activate the copy of your Theme on any Localhost environment by just putting the product purchase code key to registration tab it will not have an affect on your live site but you can use a single key on a single Domain Live.
Thanks.
Thanks, but when I do this (by the wizard or directly in the setting of Porto) I have this message “This code was already used in mynamedomain.com” ?? Is it because I use virtualhost ?
Hi,
No, If you have already registered the site then please skip this step and move forward.
Thanks
Ok, but How do I do to download demos. Actually, it’s impossible, because It demand to use register code… Thanks…
Hi,
Please try once again on the Localhost to activate the Theme with the same Product purchase code hope you will not find an issue if yes then please wait for the couple of days we will update the activation engine in a couple of days.
Thanks for your understanding.
Hi, first, thanks for all your answers… New issue “Purchase Code is not valid or could not connect to the API server!”. So, I’ll waiting your change…
Hi,
Sorry for the inconvenience you are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
Hi, today all work perfectly… Thanks for the communication, and your speed answers to my problem, great…
Sound’s Great! 
I just received this from the WC Dev team. I hope you can help with this.
The developers of the Memberships plugin have taken a look and say this error originated from the theme in file inc/functions/woocommerce.php on line 562 where the get_{$adjacent}post_where filter is applied. Memberships hooks onto this filter using 5 arguments while your theme only provides 3. WordPress 4.4 introduced the 3rd and 4th arguments and your use of apply_filters( “get{$adjacent}_post_where”, ... ); should be updated to match how WordPress defines it to avoid conflicts with Memberships and other WordPress plugins. More information on this filter and the 5 arguments can be found here: https://developer.wordpress.org/reference/hooks/get_adjacent_post_where/
Can you please update the Porto theme to ensure it’s compatible with Memberships as well as any other plugins which hook onto the get_prev_post_whereor get_next_post_where filters?
Hi,
Ok, we will forward this compatibility issue to our development team, if they will get to solve this then they will update in the theme otherwise, it is not possible to compatible all the WP plugins with the single theme As you know there are so many plugins in the WP repository.
Thanks
Good morning, in the new update 4.4 does not come the son theme … how do you get it?
Hi,
Please go to Porto >> Setup Wizard >> then follow the steps to create the child theme.
Thanks
Thanks for such a quick response! I will prove it …
Most Welcome
6-7 hours of speed testing 4.4.0 against the older 4.3.1 and found that 4.4.0 give me a lighter site (2.2MB size) and better performance in pingdom and gtmetrix BUT it loads 2 sec slower than 4.3.1 and gives all red in Google pagespeed. When using the new option to remove VC shortcodes i am able to better the page load speed with 1+ sec but still 4.4.0 is loading 1+ sec slower than 4.3.1. which also gives a lot better performance in google pagespeed.
Can never forget about the older 3.5.1 (the best Porto theme ever) which had page load speed of 3sec and cached only 800ms (with 60 plugins). 4.3.1 cached has 1.5sec now with only 40 plugins.
Hi,
Sounds good that you have tested the theme. We have worked hard on the speed with lots of the feature and we will improve the speed more in next theme update. If you like the old theme then you can use the 4.3.1 as well, fully compatible with the latest plugins.
Thanks
Yes i have to go with 4.3.1 as there i have fixed the attribute and inventory issue in theme.js file. 4.4.0 has a new .JS structure and inventory message seems to be totally removed. Also 4.0.0 cached loads in 2+ sec wich is all to slow in competition with most webshops in my area loading in less than 1 sec.
Hi,
It is up to you that with which version you have to go.
Thanks.
Hi, I’ve just purchased you theme and don’t see the child theme ? Is it normal ? Thanks.
I find the answer, you use a generator with the wizard…
Yes and Sound’s Great!
I have to echo the same issue that was brought up by metuza:
I can’t use this theme as is when variable products don’t show the price or description for the in-stock products, and then show a price and description for out of stock products. This makes my customers think that it’s in stock when it’s not, then they have to click a button to find out it’s not actually available. My shop carries many one of a kind items and we don’t clear out of stock products in many cases. This feature makes shopping frustrating for the customers and doesn’t provide them the info about the products they can actually buy.
I know this was a change brought forward by other users, but I can’t understand it at all or why those users would like this – it seems absolutely counter intuitive and unproductive. I literally can’t use this updated theme until this is fixed and now have to revert back until this is fixed or an option for less frustrating variable item selection is made available. I don’t know how many more times I can go through this where an update basically breaks something and takes another update or 2 to fix.
Hi,
Sorry for the inconvenience but this is just a minor update having some features regarding the site Speed Up and the issues/feature request regarding button attribute selector and variable product variants inventory messages is already forwarded to our development department and hopefully it will be fixed with the new major update soon until that please be patience.
Thanks for your understanding.
I can understand it’s not always easy or possible to please everyone, but thanks for hearing our concerns.
I just tested the 4.4.1 update and while I did notice that the variation description and availability is restored when selecting, the price is not – at least for products with variable prices that are all the same. Unfortunately this is still unusable in my case, as a customer can’t verify the price as they’re checking variables, which may be frustrating for them. They have to refresh, then check the price again before making a selection, or wait to see it in the cart, which is not ideal.
The other issue is that I noticed the variation description and availability (while great to see it back), has now moved to the top, between the product title and main description. In just about all instances of browsing, this means the customer won’t even see the information unless they scroll up, since it’s out of view.
If it’s possible to move the variation description and availability back to between the main description and the variable selection area, that would make it much, much better, not to mention ensure the variable price is clearly displayed too.
I don’t think I’ll be able to use any updates until this is changed and I imagine there must be others that agree, so I hope you can implement these changes in a near update. I know there’s a lot of different requests and suggestions that you have to deal with, so I appreciate the work you’re putting into the updates.
Hi,
1. I have tested the Variation price issue but the price is showing fine with variations selection. Please see this video: https://www.dropbox.com/s/qz2gf8ptnp7i8d4/Variation%20price.mp4?dl=0
2. Sorry to say that it is not possible, we have updated the minor design to show these descriptions and availability between the product title and main description. You can not change this, there is no option in the theme to do that. It is only possible with the help of customization. As you know we only give our dedicated support for the theme related issues not for the customization services.
Thanks for your time
Hello, do you support Porto Easy Digital Downloads plug-in?
Hi,
First of all thanks for showing your interest in Porto WordPress.
And our latest Theme compatible Plugins list you will find here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Still no fix for the button attribute selector if product direct attributes is used. And still no fix for the variable product variants inventory messages. These issues are now many months old…
Hi,
@metuza sorry for the inconvenience but this is just a minor update having some features regarding the site Speed Up and the issues/feature request regarding button attribute selector and variable product variants inventory messages is already forwarded to our development department and hopefully it will be fixed with the new major update soon until that please be patience.
Thanks for your understanding.
hey how to change the picture with pop up email message. saying be the first to know. i sent a screenshot . https://screenshot.net/4q34s59
Hi,
The Pop Up on Page Load is made with the help of Porto Modal Box Element and in the Modal Content the Image is being used like showing in this screenshot: https://prnt.sc/jhzpno if you are not able to do it then contact us through our support system we will set an example for you.
Thanks.
hey how to change the picture of home page i sent a screenshot shop demo 11 https://screenshot.net/4gyevi4
Hi,
You have to edit the home page and at the backend of the home page you will find the Porto Interactive banner just edit it and change the image as per your requirement please see this screenshot: https://prnt.sc/jig2fu
Thanks.
I just received this from the WC Dev team. I hope you can help with this.
The developers of the Memberships plugin have taken a look and say this error originated from the theme in file inc/functions/woocommerce.php on line 562 where the get_{$adjacent}post_where filter is applied. Memberships hooks onto this filter using 5 arguments while your theme only provides 3. WordPress 4.4 introduced the 3rd and 4th arguments and your use of apply_filters( “get{$adjacent}_post_where”, ... ); should be updated to match how WordPress defines it to avoid conflicts with Memberships and other WordPress plugins. More information on this filter and the 5 arguments can be found here: https://developer.wordpress.org/reference/hooks/get_adjacent_post_where/
Can you please update the Porto theme to ensure it’s compatible with Memberships as well as any other plugins which hook onto the get_prev_post_whereor get_next_post_where filters?
Hi,
Sorry to say that but Our latest Porto WordPress Theme is fully compatible with the latest WordPress and Compatible Plugin List provided here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 and the Memberships plugin is the third party plugin and we are not responsible for any third party plugin compatibility or confliction with the latest Theme because we have not tested the third party plugin with our latest Theme .
So If you want to compatible Memberships plugin with our latest Theme ask your developer to do it for you or you can contact us via nicework125@gmail.com if you want to order the additional services.
Thanks.
ok, I’m a little confused with this response. Your theme is not fully supporting Wordpress 4.4 the 3rd and 4th arguments introduced in this version. However, the link you provided says your theme fully support WP 4.4+ and WooCommerce. How much will you charge me to get you to support fully Wordpress 4.4?
Hi,
Please see this screenshot: http://prntscr.com/jhzqpo you will find the compatible WordPress Versions with our latest Theme and the actual cost of the additional services will be told you from the email because Customization is not in our hand we are here to provide support for the Theme Options related issues.
Thanks for your understanding.
I’m a web developer and I’ve have been referring many clients to your theme for many years since you originally launch the HTML version of Porto. I have not had any issues with your theme until recently. Most of my clients use the WC Membership plugin, many are using it with other themes. Your theme is the only one that I’m experiencing this issue with.
Hi,
If you are a Developer then fix the issue by yourself because this is the third party plugin confliction issue not our Theme Options issues and you know the issue as well you can do it by your own if you want.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
This is only happening on your theme, it’s clear that its a Porto theme issue. But it’s not what you want to hear, instead, you want to get defensive. This is not that kind of support I care to pay for. Thank you for your time. I will get it fix—I will recommend my clients to replace your theme and will no longer recommend it.
Hi,
As we told you that we have tested our latest Theme and do not find this issue you can check it on our live Demos as well and we also offer you to contact us through our support system with your site site Login details so we will debug your site and find and solve the issue for you instead your support period is expired but you won’t so this is not our Theme issue the issue is at your end because if it is the Theme issues it should/must be appear on our Live Demo’s as well.
Thanks for your understanding.
I had one of my loyal clients post this issue through their account that has support still active. But let me ask you a question, lets put aside the membership plugin, so, does your theme have support for the arguments introduced in WordPress 4.4 (introduced the 3rd and 4th arguments)?
Hi,
Yes our latest Porto WordPress Theme has compatible with the complete arguments of the WordPress version 4.4.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
HI
There is a serious problem.
In the search section, tags are ignored.
Most of the tags in the Google webmaster and search paths have been malfunctioning.
Site demos also have bad Tagsin the search .
please check it
Thanks.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Porto Sale products and Porto featured products widget give always blank output. why?
Hi,
Can you please share the screenshot that where you insert those widgets??
Thanks.
Hi,
We have tested those both Elements at our end and it works perfectly the issue is at your end and we have to debug your site for solving the issue so please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, Need a help I just create a popup like this: http://prntscr.com/jhkfy3. But I want to insert some information(products name and SKU) in contact form 7. Here is my code contact form 7: http://prntscr.com/jhkhjg. I used porto theme shop 15. Please help me. Thank you so much!
Hi,
This is not possibel with the help of theme options but you can ask your developer to read the articles below and add te product name and sku in your enquiry forms:
1. https://www.damiencarbery.com/2017/02/product-enquiry-form-using-woocommerce-and-contact-form-7/
2. https://gist.github.com/damiencarbery/f7db36de7a875b6b9b4d10ff61597f60
3. https://stackoverflow.com/questions/28828072/product-name-woocommerce-in-contact-form-7?utm_medium=organic&utm_source=google_rich_qa&utm_campaign=google_rich_qa
Thanks
Thanks for your help!
Most Welcome
We are always here to help our Customers.
Hello !
1st of all you have done a great job guys ! but I am currently facing an issue. suddenly the search box disappeared from the whole website for no reason. it was working the last time I checked but then gone. could you please help me ?
Hi,
Please check from Porto >> Plugins that the Plugin named Yith Ajax Search is installed and activated if not then install/activate it first: https://prnt.sc/jhj547 and then go to Appearance >> Theme Options >> Header >> Search Form and turn it On: https://prnt.sc/jhj53i and then check your site after removing the browser cache.
Thanks.
