23210 comments found.
is porto Version 4.4.1 compatible with WordPress 4.9.6 ? is it safe to update?
Hi,
Yes the latest Porto WordPress version 4.4.1 is fully compatible with the latest WordPress version 4.9.6 you can easily update your WordPress version and use it.
Thanks.
I can not activate Porto Functionality plugin after update. When I try to activate it Im getting the error below.
Warning: require_once(/home/tikl2096/public_html/wp-content/plugins/porto-widgets/widgets/price_filter_list.php): failed to open stream: No such file or directory in /home/tikl2096/public_html/wp-content/plugins/porto-functionality/porto-functionality.php on line 117
Fatal error: require_once(): Failed opening required ’/home/tikl2096/public_html/wp-content/plugins/porto-widgets/widgets/price_filter_list.php’ (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/tikl2096/public_html/wp-content/plugins/porto-functionality/porto-functionality.php on line 117
Hi,
It seems that Porto Functionality files are crashed, so please go to wp-dashboard >> plugins and delete the Porto Functionality Plugin and upload the Porto Functionality Plugin again from wp-dashboard >> plugins and activate it hope you will not find an issue if yes then contact us through our support system we will check and solve it for you.
Thanks.
Hello after the update, half of the sidebar in Google Chrome is out of the screen, and with Firefox there are no images on the product page. Why are there so many problems after an update?
Hi,
Please check your site after deactivating all the third party plugins and also after removing the cache hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
Hallo nach dem Update ist die Sidebar in Google Chrome zur hälfte auserhalb des Bildschirms, und mit Firefox sind keine Bilder zu sehen auf der Produktseite. Warum gibt es immer so viele Probleme nach einem Update?
Hi,
Please check your site after deactivating all the third party plugins and also after removing the cache hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
How can you get the responsive menu to close on click when using the One Page theme? I see it doesn’t close on your demo as well. Can some Javascript code be added?
Hi,
Can you please share the screenshot of the issue you are facing with us because it will help us to understand your issue more clearly.
Thanks.
It is quite simple. Go to your own one page demo on a cell / mobile phone. http://www.portotheme.com/wordpress/porto/classic-original/home-one-page/
From the hamburger menu click “Projects”. It scrolls to the section on the page but the menu does not close. The only way to close it is by clicking on the hamburger symbol again.
I believe it happens because with a normal multi-page website the menu closes when page is reloaded but with one page design the page is not reloaded when you’re navigating between anchors.
There seem to be several articles on this on the internet.
https://www.google.co.uk/search?client=opera&q=one+page+responsive+menu+not+closing&sourceid=opera&ie=UTF-8&oe=UTF-8Hi,
Yes you are right on One Page Demo on a cell / mobile phone when you click on the hamburger and on a menu item it scrolls to you on the particular item section and it will not close by default because the page is not reloaded it works on the Id’s that is why you have to close it by clicking again on the hamburger icon this is the default functionality of the One Page Demo.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
It seemed to me a bit daft that this function wasn’t working as standard as it wrecked the onepage theme.
I have now managed to get it to work by adding 2 bits of JS to the wp_head and wp_footer files using a free plugin called Custom css-js-php
Head needs:
(function(){ document.querySelectorAll(”#nav-panel ul li a”) .forEach(a=>{a.onclick=function(){ var s=document.querySelector(”#nav-panel”); s.style.display=”none”; })()
}})Footer needs:
window.onload=function(){ document.querySelectorAll(”#nav-panel ul li a”) .forEach(a=>{a.onclick=function(){ var s=document.querySelector(”#nav-panel”); s.style.display=”none”; }
}})I hope that you find this useful as I hope others do to.
Hi,
Thanks for sharing this valuable information with the Customers hope it will help other Customers if they want the same functionality as your’s.
Thanks.
BLANK PAGE WITH UPDATE THEME I did the update of the theme and after much searching I saw that there is an incompatibility between the theme and the plugin functionality, when I activate the plugin nothing works, everything goes blank, when I delete the file, everything returns to normal .
Hi,
No there is not any incompatibility between the Theme and the Porto Functionality Plugin. Porto Functionality plugin is required for the Theme and it is 100% compatible with the latest Theme the issue you are facing is because of any third party plugin confliction or because of your server requirement not meets the latest Theme and Plugins minimum requirements and while updating the Theme some files crashed that is why you are facing an issue so please once again try to deactivate your site all the third party plugins and update the Theme again via Cpanel after making sure your server requirement must meet the latest Theme and Plugins minimum requirement hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
I just did the test on localhost, I have the same problem.
when disable the functionality everything works, when active only the blank page is displayed I’m downloading functionality direct through theme options
Hi,
Strange because this plugin is required for the Theme so we have to debug your site please contact us through our support system with your site WP Admin Login details.
Thanks.
Hi guys, can you help me to sort out the correct image sizes and settings for this theme, its not correct what ever iam doing 
http://ahcykler.dk/produkt-kategori/cykler/cross/focus-cross/ and when you click the products, then its wrong to. – i have regenerated tnails after resizing…
Kind regards Jesper
Hi,
To change image size: To change this setting now on the front end you have to go to customize >> WooCommerce >> Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.
If your issue will not solve then contact us through our support system we will solve it for you.
Thanks.
Hello, I have purchased your theme and installed the demo version, when I m checking my site in Safari, the style has been break. Please let me know how can I fix this issue.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check your site and solve the issue for you.
Thanks.
Hi,
1.The activation of the Theme issue most of the Customers are facing has now been resolved. We have reset the Activation Engine and the activation process works perfectly now so you can register/activate your Theme easily with the same purchase code now.
2. Some of the Customers are facing an issue that they were not able to activate the Theme on Local host with the same purchase code if the Theme is already activated on the Live Server. So we have solved this issue as well now you can easily activate the Theme on Localhost and Live Server with same purchase code on the same time easily without having an issue.
3. We added empty alt tags for all images inside theme, because if there’s no alt tag for an image it may affect google page speed or search engine. If you wants to edit alt tags, so you should do that by manually. We just added alt tags for all images, empty or just that image’s name.
4. And regarding comments that Porto 4.4 is slower than 4.3.1 or 3.5: If customer updates the Theme version, Porto Theme check if it is the new version then it compiles the css files used in the Theme such as skin, js_composer, dynamic_style and bootstrap automatically when first load. It affects only first load for the site, do not affect any visits later after compilation done.
Hope this comment will help most of the Customers
Regard’s
Hello, I also have problems activating the template and entering the code I get this message: Purchase Code is not valid or could not connect to the API server!
Hi,
We have reset the activation Engine Please try once again to activate your Theme hope you will not find an issue.
Thanks.
Hi, I’m facing the same activation problem. I hope it would work tomorrow 17/05/2018.
Hello, my thema does not accept put popup of the Mautic, when I put the javascript it does not load
Hi,
If you want to show the Pop Up form when your site loads then for that go to wp-dashboard >> mailpoet and creates a new form and then go to the particular page and at the bottom of the page create a new row and insert Porto Modal Box element in that row and then insert the shortcode of the mailpoet newly created form in the Modal Box text section and then check your site after removing the cache.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello, how can I add another icon (e-mail) in the mobile Sticky menu?
Hi,
Can you please share the screenshot for your issue that what exactly you want to do for our better understanding ??
Thanks.
Hi,
Can you please share the screenshot where you want to add this Email icon? Then we will give you the better solution for this.
Thanks
Hello, I have problems activating the template and I get this Purchase Code is not valid or could not connect to the API server!
Hi,
Sorry for the inconvenience you are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
Hi,
We have reset the activation Engine Please try once again to activate your Theme hope you will not find an issue.
Thanks.
Hi, how i can update theme? From worpress panel or must i download from themeforest and upload via ftp? Ty
Hi,
Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#update
Thanks
Hi.
I am using Porto Digital Agency version.I have two doubts.
1. I like to set up an image to the main header blog page, in the top, just below the menu. I tried to use the “featured image” field in the blog page but the image does not display in the main blog header or in the posts header of every entry.
2. Also I would like to ask about to hide the post meta in every blog post beause the title is just display in the header, so I don’t like to repear in the content. Definetetly I only want to show the blog title in the header, below the menu, not in the content and not the meta content. I tried to hide using custom CSS but the clasess used in both pages are the same and I don’t if there is another way to refer that classes.
I left you to captures that you could better understand what I need to display in both blog headers (main and posts) and about hide post meta in a blog post.
Blog header. http://tinyurl.com/y9ou7v9l Individual post. http://tinyurl.com/y9ahe8tc
That’s all, regards¡.
Hi,
1. If you want to add the image under the menu on the blog pages then you should first create the new block from Block Setion by using the any image C element on the block then copy the slug of the block and paste it into the Blog Page options >> Content top field. http://prntscr.com/jim7kg
2. You can hide the Post title from teh single post page from Appearance >>Theme Options >> Post >> Single Post >> Hide the Title and other meta Options. http://prntscr.com/jimbx0
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ok, thank you, I’ll renew the licence for other issues.
Regards.
Most Welcome
Hi,
Sorry for the inconvenience Customers are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
Can not activate version 4.4, has followed the License & Purchase code copy instructions, but still error, Invalid Purchase Code, or can not connect to the API server! Please help Thank you very much
Hi,
Sorry for the inconvenience you are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
it says “Purchase Code is not valid or could not connect to the API server!” but its new and valid… what’s the problem?
Hi,
Sorry for the inconvenience you are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
Hi after 4.4.0 upgrade i cant activate my theme – its on ahcykler.dk but i get this error http://ahcykler.dk/test/Udklip.JPG and as you can see here http://ahcykler.dk/test/test.php cURL is enabled… what to do…!
Hi,
Sorry for the inconvenience you are facing but our development team is working on it and by tomorrow they will update activation engine and your issue will solve until that please be patience.
Thanks for your understanding.
