28311 comments found.
I purchased the Flatsome theme earlier this year in February or March (most likely March), GoDaddy updated my WordPress to 4.9.6, but then I received an error HTTP 500, after 2 hours on the phone the tech found that the error must be fixed by the creator of this theme. I need this fixed immediately, as I have sent an email requesting an update or tech support to fix this. Please respond immediately. Thanks
Hi,
Please use these channels to contact us for support: Official areas to send in support tickets.
Hello, I love your theme and commented that previously. I am having an issue though and it seems others had this too (referring to borbismedia comment). I got a powerful server, 1024 M in memory at the server and in wordpress, max exec time, vars, etc., and a decently fast site but the 503 error continues and persists every time I edit with the ux builder. It gets to the point where I can barely make any changes. Did you ever find the solution since the issue was posted a year ago? Thank you very much!
Hi,
Please use these channels to contact us for support: Official areas to send in support tickets.
I previously contacted support but no one helped me about this. The contact support from within the theme does not work when you click on it. I just re-did a ticket with a loom video to show you the issue including the above. Thank you!
Hey Kalloni, I really love your theme and could not say more positive things about it! It is truly one of the best. However please understand my frustration as no one has helped me solve the issues I am experiencing with your theme.
I contacted support through the appropriate channel and Ahmed never got back to me for any of the issues I presented. Did everything, disabled plugins, gave him wp credentials, multiple loom videos, and no answer. It has been 15 days since I initiated the support request. Please put yourself in my shoes, it is not fair.
I would like someone that knows their skill to look at it and solve it. I can guarantee you this is your theme bug as multiple plugins developers told me so, and it can only help others as well. And in addition, the support ticket from within the theme does not work as part of the problems your theme has and did not get solved.
Thank you and I appreciate it.
can you please tell me that how to change the menu bar color?
Hi,
Please use these channels to contact us for support: Official areas to send in support tickets.
Feature suggestion: Improve filtering of the Featured Item portfolio. Allow to filter by only certain categories (instead of all at once), is a simple feature which brings enormous benefits. Another bug – If you decide to show only certain IDs in the Portfolio settings and have Filter activated, the Filter shows all available categories, instead of only the ones which apply to the selected IDs.
have a question concerning the theme. I’ve been trying to
add a video to the homepage slider but when I use a youtube
link it doesn’t look responsive since there are black parts on each
side of the video.
I saw that there is also a possibility to upload it on MP4 but how should
I do that than?
why do not you answer the messages, I just need to know how to remove the responsive from the topic….
help help help help
Hi,
Please use these channels to contact us for support: Official areas to send in support tickets.
Hello,
Can we safely update to Wordpress 4.9.6 or we should wait an update from the template first?
Thanks, Chris
Sorry, I’m posting as “mmystery”, as I’ve bought your theme 
This is an awesome theme, only bad thing is that it uses too popular css classes and some other plugins break because of Flatsome style.css styling. Very popular example is .button which could be ”.flatsome-button” or ”.fs-button” instead. Same happens with Contact Form plugins that use radio buttons or other floated elements. I think this could be very useful fix if you change all classes in theme, or is there some other way to fix this?
Hi there, I’ve used your theme for multiple client projects so I’m inherently a big fan. I have an issue that arose out of nowhere, seemingly–the HTTP 500 server error when trying to load the UX Builder. I checked all the possible issues outlined in documentation and still get the error. The browser console shows that the server error occurs when trying to load edit.php. I have other sites on my server that still load UX builder properly. Help? Thanks!
Hi,
Please use these channels to contact us for support: Official areas to send in support tickets.
Hello, is Flatsome compatible with Dokan plugin?
Hi is there any way to make the shop pages use the full width template?
Edit: Never mind found it under Layout > Site Content Width
Thanks for the great theme 
Great theme! I purchased 2 licenses from you guys. for some reason at https://www.hempleys.com my menu links are showing white and I’ve already sent them to black. please help!
Hey,
I have a problem with off-site canvas cart it works on PC but it is not changing on Mobile/tablet.
Please help
do you plan to add reddit, tumblr follow social icons
Hello. Is there a custom CSS to remove the blog titles?
Hi
Please advise 1) How do add in a sign up form at the footer? 2) How to add social media icons at the footer?
Thanks Pearlyn
any possible to adjust the custom image in menu width and height?
pre- sale question. When using catalog mode, can add to wishlist feature be still available? Is it possible to send the e=website owner an email of all the wishlist items?
Hello, When can we have an template like this : https://s9.postimg.cc/ina93v5tr/Untitled.jpg ?
I`m interested in that kind of menu from left, with mega menu possibilities. It will be a great template not only for me, I`m sure. Thanks. Have a nice day.