23242 comments found.
Hi,
Since the last updates, in woocommerce, the price of the product disappears after selecting an attribute that does not change the price. On the other hand, the price remains visible if the attribute changes the price Do you have an explanation for this problem?
Thank you !
Hi,
This issue will be solved in our next theme update. Our team already working on this issue.
Thanks
Hi, after updating to the new port, there is a problem with a search icon ..
https://screenshotscdn.firefoxusercontent.com/images/52489c53-6362-4827-9ab6-cd44340b3680.png https://screenshotscdn.firefoxusercontent.com/images/f9dabe19-6012-4d6d-8825-94e8c76dede4.pngi use css
@media (max-width: 991px){ #header .header-main .header-center { padding-right: 40px; } }
please fix this problem
Hi,
Can you please make sure that you are using the latest version of the Theme and Plugins ?? If not then please update our Theme and Plugins and if yes then please share your Live site URL with us so we can check it for you.
Thanks.
Buenas tardes! Actualicé mi Woocommerce y el tema Porto y hay un problema con los productos variables. Cambió la forma de mostrar los valores por unidad. ¡Dejó de mostrarlos! Cuando se elige una variable pone el precio de la variable y deja de mostrar el precio “desde / hasta”... Y en la parte donde antes mostraba el precio de la variable, ahora no lo muestra y me ocasiona problemas con otro plugin de Woocommerce “Force sells”, ya que duplica los contenidos… ¿Cuándo tendrán lista la próxima actualización? ¿Corregirán esta diferencia?
Hi,
The latest version of the Porto WordPress 4.4.3 is available to download which is 100% compatible with the latest Woocommerce version (3.4). So just go ahead and update your Theme to latest version hope your all issues will solve.
Here is the ChangeLog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
Wordpress Blocks are showing up in google as domain.com/block/blockname. How can they be set to noindex so that block pages do not appear in Google?
Hi,
It will show as all the other pages and posts are showing on your site because Blocks are also a Custom Post Type so the setting which is applied on all the Other Pages and Posts also applied on the Blocks as well and you can set it as per your requirement from Wp Admin Panel >> Setting >> Permalinks but remember it will also has an affect on your site pages and posts.
Thanks.
Hallo,
Can you show me a guide to google maps setup and how to change the slider image in the documentation section?
Thank you
Hi,
You can set up Google Map any of your site pages by just adding VC Element Google Map to the particular page and change it as per your requirement and in order to run that Map to your site you have to put the below given Google Map API to Appearance >> Theme Options >> General >> Google Map API.
API key is:AIzaSyACr4QBC2mvPHoOD6AJqYLs-IwcT-IWoPMAnd which Slider Image you are talking about can you please explain it more clearly if possible with the help of screenshots.
Thanks.
Slider Image that I want to replace like this screenshhot -> https://prnt.sc/jnzsno
Hi,
You can change that image from Slider Revolution >> Edit the Particular Slider and edit and change it as per your requirement.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Where is Edit the Particular Slider -> https://prnt.sc/jo0sr4
Hi,
You can see in your providing screenshots clearly that the image is not separated the image is the part of the background so you can change the background if you want to change it.
Thanks.
I need a complete guide how to change image -> https://prnt.sc/jo0sr4
Hi,
Please read and follow the instructions written in this doc: https://envatohosted.zendesk.com/hc/en-us/articles/115003602874-Slider-Revolution-How-to-Customize-the-Home-Page-Slider
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi there what about woocommerce 3.5 support?
Hi,
What do you mean by that?? Can you please explain to me more clearly.
Thanks.
Hi Porto Team, I just have created code of Google Analytics. Can you show me how to integrate this code into my website? Thank you so much!
Hi,
You can add google analytics code in Appearance >> Theme Options >> Javascript code >> put the code in JS Code before </head> section
OR
You can install this Google Analytics Dashboard for WP plugin, it will more helpful for you to displays Google Analytics reports and real-time statistics in your WordPress Dashboard. Inserts tracking code in every page of your site: https://wordpress.org/plugins/google-analytics-dashboard-for-wp/
Thanks
Hi, Please check two red “x” in JS code before </head> section. http://prntscr.com/jnglgh
This is note about first red “x”: http://prntscr.com/jngojk
and the last one: http://prntscr.com/jngoxy
Hi,
We have to debug your site so please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi, I just have inserted google analytics code into header.php. It is working. Thanksso much! Do you think we have to debug the website? Thanks!
Hi,
If it is working for you then no need for debugging 
Thanks for contacting us. Have a great day.
I want to take description part before the Red button. How is this possible?
Hi,
Have you purchased the Porto WordPress theme? If yes, then can you please contact us through your theme purchased account to get the support of the theme.
Thanks
Hello, when I try to update some info through the theme panel, it has no effect.
Hi,
Which info you are talking about can you please explain it more clearly if possible with the help of screenshots.
Thanks.
Porto Theme Options doesn´t work
https://www.awesomescreenshot.com/image/3386249/61215be193d1a5ea90e438d08ab7fb9fHi,
If it is not working then it must be the third party plugin confliction issue at your end so please deactivate your site all the third party plugins and check your site after removing the browser cache hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
after update page search like this http://prntscr.com/jnay3n, how can fix
Hi,
Can you please share your Live site URL with us?? So we can check it.
Thanks.
Hi,
I think the issue you are facing is the cache issue at your end so please ask your hosting provider to remove the server CDN cache for you on your site and also remove your site and browser cache and then check hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
Hello, I’m a developer and need to use the theme frequently on many websites for my clients. Is it possible to buy a developer, multi-site license?
Hi,
First of all thanks for showing your interest in Porto WordPress. All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).
So regardless of a number of clients, license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license. Thanks for your understand.Hi Porto team, Please help me fix this error: http://prntscr.com/jn4q1h
Thanks so much!
Hi,
We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.
If you are not able to import the slider then please send us your site login details through our support system so we will check and solve the issue.
Thanks
U cann add mobile layouts
Hi,
First of all thanks for showing your interest in Porto WordPress.
You can check our Live Demos on desktop and mobile as well here: http://www.portotheme.com/wordpress/porto_landing/
Thanks.
Hi, as you can see on my test site http://test.magazzinoperfetto.com the image of slider some time are displayed and some time not… why? (I have deactivated the lazy load option)
Hi,
We have checked your site and finds that it is the cache issue at your end. So Please remove your server, site and browser cache hope you will not find an issue.
Thanks.
How can I update theme, cant find ?
Hi,
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements.
Thanks.
Hello, The latest version of the theme is compatible with the version of woocommerce 3.4.0? It is very important for the new entry into force of the RGPD law. Thanks
Hi,
The new version of the Woocommerce released yesterday and our development team is working on a new update which compatible with the latest Woocommerce and also we worked on RGPD and soon you will find new update release until that please be patience.
Thanks.
Hi,
I just want to ask about how to register porto themes to website. First you must understand if I only have IP for my website (still thinking about my domain name), but I want to register it first. Is it possible?
Thank you
Hi,
Yes, you can easily register the Theme on your site when you are using IP for your website, not domain and in future when you want to move your site from certain Ip to a new domain just you have to unregister the Theme from your IP website and register it with the same code to the new Domain.
Hope it is much clear now.
And Please go to Porto >> License Activation to register/unregister your Theme.
Thanks.
Hello, I want to ask why the Porto Functionality and Woocommerce plugins can not be enabled?
Please help me…
Hi,
What do you mean by this ?? Can you please explain your issue more clearly if possible with the help of screenshots.
Thanks.
I can not upload the revolution slider plugin…
https://prnt.sc/jmgq33Hi,
Please go to wp-dashboard >> Plugins and upload, Install and activate the Slider Revolution Plugin from Theme hope you will not find an issue and you will find the Revolution SLider Plugin into Theme Package >> Porto >> Inc >> Plugins.
If you will face an issue after it then contact us through our support system we will do it for you.
Thanks.
okay it works,
but I’m having trouble displaying his demo page …
can you help me?
Hi,
Please explain your issue more clearly if possible with the help of screenshots.
Thanks.
I have registered to get support but did not get a reply email because wrong input email.
I have sent an email for this problem but no reply yet
Can you help me?
Hi,
First of all please purchase your product support extension right because Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support and after that please send us your product purchase code to our email: newsmartwave”gmail.com so we will set the support account for you.
Thanks for your understanding.
okay it thanks,
but I’m having trouble displaying his demo page -> https://prnt.sc/jmi6ie
can you help me
how to change the background to be the same as the demo theme -> https://prnt.sc/jmil0g
Hi,
You can change the color of header, menu from Appearance >> Theme Options >> skin and could you please purchase your product support extension for getting further support because Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Hello,
If the support is over I can not ask in this column?
i want to ask why the social media link on my web is not as wide as the one on the web demo?
my web -> https://prnt.sc/jmrw58 web demo -> https://prnt.sc/jmrwd2
Thanks
Hi,
Please provide us your Live site URL.
Thanks.
Hi,
Please copy and paste the below given Custom CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 992px){
#header.header-corporate .share-links a {
padding-right: 20px !important;;
}
}
Thanks.
ok thanks done
Hello, I want to ask again …
Why is the button “contact us” and button “purchase now” not working?
Button “Contact Us” -> https://prnt.sc/jmv0ku
Button “Purchase Now” -> https://prnt.sc/jmv0vv
Can you help me?...
Thanks…
Hello, I want to ask again …
Why is the button “contact us” and button “purchase now” not working?
Button “Contact Us” -> https://prnt.sc/jmv0ku
Button “Purchase Now” -> https://prnt.sc/jmv0vv
Can you help me?...
Thanks…
Hi,
Please check by editing the page backend and editing the button that the URL/Link is set or not if it is not then set the URL/Link your issue will solve if not then we have to debug your site and for that you have to contact us through our support system but after extending your support extension.
Thanks for your understanding.
Hi, im wandering about GDPR (EU General Data Protection Regulation) and porto theme. Will there be some updates needed ?
im saying this as in other themes there updating some options say like: “option of disabling Google Fonts completely as when you select a Google font in some theme, you use Google’s API to retrieve it. Google may receive personal data (such as your IP address) when this happens and there have been concerns expressed over whether this would be compliant under GDPR.”
So im wondering, are there things we need to know about Porto and GDRP? Does Porto use API’s or other things that we need to worry about? If so how will this be resolved to be GDPR compliant?
Hi,
We are working on it and soon you will find the solution of it so until that please be patience.
Thanks for your understanding.
How can i change the language on porto countdown, i tried change every code i found, but in my single product page when i set a programatically sale price the countdown stay in english
Hi,
Please update your Theme to the latest version 4.4.2 and then translate the .po language file of the Theme as per your required language hope you will not find an issue if yes then contact us through our support system we will solve it for you.
Thanks.
