Hi,

We have tested the Counter Element with it’s suffix and prefix in our latest Theme and do not find an issue if you are facing an issue it must be the cache or third party Plugin confliction issue so please once check your site after removing the server, site and browser cache and after deactivating yor site all the third party plugins hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.

And remember one thing that the counter Element will work after some loading so you have to wait for some seconds.

Thanks.

Hello, I’m from Brazil, I already put the file pt_BR.mo and pt_BR.po, it worked for the countdown of products, but the countdown of events continues in English. Can you help me translate the countdown to events?

Hello, I’m from Brazil, I already put the file pt_BR.mo and pt_BR.po, it worked for the countdown of products, but the countdown of events continues in English. Can you help me translate the countdown to events?

Hi,

Can you please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve this for you.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And sorry to say that but in our Theme we have no such option in the Theme Options to change the Logo for every single Language on the site.

Thanks.

Hi,

You can add google analytics code in Appearance >> Theme Options >> Javascript code >> put the code in JS Code before </head> section

OR

You can install this Google Analytics Dashboard for WP plugin, it will more helpful for you to displays Google Analytics reports and real-time statistics in your WordPress Dashboard. Inserts tracking code in every page of your site: https://wordpress.org/plugins/google-analytics-dashboard-for-wp/

Thanks

I can not put anonymous analytics code whit Google Analytics Dashboard for WP plugin

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and do it for you.

Thanks.

Hi,

This issue will be solved in our next theme update. Our team already working on this issue.

Thanks

Hi,

Can you please make sure that you are using the latest version of the Theme and Plugins ?? If not then please update our Theme and Plugins and if yes then please share your Live site URL with us so we can check it for you.

Thanks.

Hi,

The latest version of the Porto WordPress 4.4.3 is available to download which is 100% compatible with the latest Woocommerce version (3.4). So just go ahead and update your Theme to latest version hope your all issues will solve.

Here is the ChangeLog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Thanks.

Hi,

It will show as all the other pages and posts are showing on your site because Blocks are also a Custom Post Type so the setting which is applied on all the Other Pages and Posts also applied on the Blocks as well and you can set it as per your requirement from Wp Admin Panel >> Setting >> Permalinks but remember it will also has an affect on your site pages and posts.

Thanks.

Hi,

You can see in your providing screenshots clearly that the image is not separated the image is the part of the background so you can change the background if you want to change it.

Thanks.

I need a complete guide how to change image -> https://prnt.sc/jo0sr4

Hi,

Please read and follow the instructions written in this doc: https://envatohosted.zendesk.com/hc/en-us/articles/115003602874-Slider-Revolution-How-to-Customize-the-Home-Page-Slider

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

What do you mean by that?? Can you please explain to me more clearly.

Thanks.

Hi,

We have to debug your site so please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi, I just have inserted google analytics code into header.php. It is working. Thanksso much! Do you think we have to debug the website? Thanks!

Hi,

If it is working for you then no need for debugging

Thanks for contacting us. Have a great day.

Hi,

Have you purchased the Porto WordPress theme? If yes, then can you please contact us through your theme purchased account to get the support of the theme.

Thanks

Hi,

Which info you are talking about can you please explain it more clearly if possible with the help of screenshots.

Thanks.

Porto Theme Options doesn´t work

https://www.awesomescreenshot.com/image/3386249/61215be193d1a5ea90e438d08ab7fb9f

Hi,

If it is not working then it must be the third party plugin confliction issue at your end so please deactivate your site all the third party plugins and check your site after removing the browser cache hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.

Thanks.

Hi,

Can you please share your Live site URL with us?? So we can check it.

Thanks.

https://www.benihkita.com/?s=tomat&post_type=product

Hi,

I think the issue you are facing is the cache issue at your end so please ask your hosting provider to remove the server CDN cache for you on your site and also remove your site and browser cache and then check hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress. All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of a number of clients, license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license. Thanks for your understand.

Hi,

We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.

If you are not able to import the slider then please send us your site login details through our support system so we will check and solve the issue.

Thanks

https://postimg.cc/gallery/dtzt1l5o/

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can check our Live Demos on desktop and mobile as well here: http://www.portotheme.com/wordpress/porto_landing/

Thanks.

Hi,

We have checked your site and finds that it is the cache issue at your end. So Please remove your server, site and browser cache hope you will not find an issue.

Thanks.

Hi,

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements.

Thanks.

Hi,

The new version of the Woocommerce released yesterday and our development team is working on a new update which compatible with the latest Woocommerce and also we worked on RGPD and soon you will find new update release until that please be patience.

Thanks.