23210 comments found.
Hello There! We want to buy this theme and it showing that it can support upto 2.2.2 only.But our Store’s Magento version 2.2.4. Will your theme supports to 2.2.4 version.Or Are you going to release a new one with the compatability of 2.2.4?
Regards, Samson. samson@clouddigitalmedia.comHi,
Sorry to say that but here we only provide our dedicated support for the Porto WordPress not for Porto Magento if you have any query regarding Magento version you can ask here: https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments
Thanks.
Hello,
google maps api doesn’t work anymore. How can i fix it ?
Kind regards ?
Hi,
Please use/copy the below given latest Google Map API key and paste it to Appearance >> Theme Options >> General >> Google Map APi and check your site after removing the browser cache.
API key is:AIzaSyACr4QBC2mvPHoOD6AJqYLs-IwcT-IWoPMThanks.
how can I change text color on the post page?
Hi,
The Post Archive or Single Post Page colors are coming from the default colors you set for the Theme and you can not only change the color of the particular pages from Theme Options but If you will change the Color from Theme Options it will also have an affect on other pages as well. So If you only want to change the color of the Post Pages you have to do it with the help of Custom CSS. Hope it is clear now.
Thanks.
Hello, congratulations for your great theme. I’m using hover box to show some images. is is possible to make hover transparent, so hover text appears with the main image only? thank you
Hi,
Can you please share the screenshot of the hoverbox you are talking about and also the Live URL of the page where the hover box is so we can check and provide you the solution if possible.
Thanks.
i’m sending you a screenshot. I use the element “hover box” in the page builder but can only select colors for background, i need transparent, so only hover title appears with the original photo. Unfortunately this isnt a live site yet so i cant send you a live url. Thank you
http://prntscr.com/joh8v0Hi,
Do you use any addon for WP Bakery because the Element Hover Box is not in our Theme WP Bakery providing Elements?
Thanks.
here is a screenshot of the elements i get working with WP bakery. i’m not using any plugins for hoverbox
http://prntscr.com/jokr4qthanks
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve this for you.
Thanks.
Hi, great theme! I notice after updating to the last few versions that the Suffix of Counter / Porto Counter is missing from display. So for e.g. I want to display 13M+ (more than 13 million), it will only display 13. In the end I settled for 13,000,000 but it will overlap the counter beside since the number is long-ish. Could you verify this issue?
Hi,
We have tested the Counter Element with it’s suffix and prefix in our latest Theme and do not find an issue if you are facing an issue it must be the cache or third party Plugin confliction issue so please once check your site after removing the server, site and browser cache and after deactivating yor site all the third party plugins hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.
And remember one thing that the counter Element will work after some loading so you have to wait for some seconds.
Thanks.
Hello, I’m from Brazil and I need the translation of the theme for the Portuguese of Brazil. I also need to translate the countdown. Thank you very much in advance.
Hi,
Please download the latest translation files from the links given below and upload it to wp-content/languages/themes your issue will solve.
https://www.dropbox.com/s/3rsxvk3nvvyk5fs/porto-pt_BR.mo?dl=0 https://www.dropbox.com/s/ugrht8tz3qna3m2/porto-pt_BR.po?dl=0Thanks.
Perfect thank you so much
Most Welcome 
Hello, I’m from Brazil, I already put the file pt_BR.mo and pt_BR.po, it worked for the countdown of products, but the countdown of events continues in English. Can you help me translate the countdown to events?
Hello, I’m from Brazil, I already put the file pt_BR.mo and pt_BR.po, it worked for the countdown of products, but the countdown of events continues in English. Can you help me translate the countdown to events?
Hello, I’m from Brazil, I already put the file pt_BR.mo and pt_BR.po, it worked for the countdown of products, but the countdown of events continues in English. Can you help me translate the countdown to events?
Hi,
Can you please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve this for you.
Thanks.
Hello, I am interested – this is a prepurchase question. I have a website that is on polylang, so everylanguage has its own domain and logo, is it possible to change the logo on first page with your theme? I currently have a problem with flatsome which doesn’t have this feature, so I cannot have a different logo for different language also their TOP NAV BAR is not translatable. Ty for answers. Regards
Hi,
First of all thanks for showing your interest in Porto WordPress.
And sorry to say that but in our Theme we have no such option in the Theme Options to change the Logo for every single Language on the site.
Thanks.
i want use anonymous analytics code, i put script code in JS Code before </head> but it does not work
Hi,
You can add google analytics code in Appearance >> Theme Options >> Javascript code >> put the code in JS Code before </head> section
OR
You can install this Google Analytics Dashboard for WP plugin, it will more helpful for you to displays Google Analytics reports and real-time statistics in your WordPress Dashboard. Inserts tracking code in every page of your site: https://wordpress.org/plugins/google-analytics-dashboard-for-wp/Thanks
I can not put anonymous analytics code whit Google Analytics Dashboard for WP plugin
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and do it for you.
Thanks.
Hi,
Since the last updates, in woocommerce, the price of the product disappears after selecting an attribute that does not change the price. On the other hand, the price remains visible if the attribute changes the price Do you have an explanation for this problem?
Thank you !
Hi,
This issue will be solved in our next theme update. Our team already working on this issue.
Thanks
Hi, after updating to the new port, there is a problem with a search icon ..
https://screenshotscdn.firefoxusercontent.com/images/52489c53-6362-4827-9ab6-cd44340b3680.png https://screenshotscdn.firefoxusercontent.com/images/f9dabe19-6012-4d6d-8825-94e8c76dede4.pngi use css
@media (max-width: 991px){ #header .header-main .header-center { padding-right: 40px; } }
please fix this problem
Hi,
Can you please make sure that you are using the latest version of the Theme and Plugins ?? If not then please update our Theme and Plugins and if yes then please share your Live site URL with us so we can check it for you.
Thanks.
Buenas tardes! Actualicé mi Woocommerce y el tema Porto y hay un problema con los productos variables. Cambió la forma de mostrar los valores por unidad. ¡Dejó de mostrarlos! Cuando se elige una variable pone el precio de la variable y deja de mostrar el precio “desde / hasta”... Y en la parte donde antes mostraba el precio de la variable, ahora no lo muestra y me ocasiona problemas con otro plugin de Woocommerce “Force sells”, ya que duplica los contenidos… ¿Cuándo tendrán lista la próxima actualización? ¿Corregirán esta diferencia?
Hi,
The latest version of the Porto WordPress 4.4.3 is available to download which is 100% compatible with the latest Woocommerce version (3.4). So just go ahead and update your Theme to latest version hope your all issues will solve.
Here is the ChangeLog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
Wordpress Blocks are showing up in google as domain.com/block/blockname. How can they be set to noindex so that block pages do not appear in Google?
Hi,
It will show as all the other pages and posts are showing on your site because Blocks are also a Custom Post Type so the setting which is applied on all the Other Pages and Posts also applied on the Blocks as well and you can set it as per your requirement from Wp Admin Panel >> Setting >> Permalinks but remember it will also has an affect on your site pages and posts.
Thanks.
Hallo,
Can you show me a guide to google maps setup and how to change the slider image in the documentation section?
Thank you
Hi,
You can set up Google Map any of your site pages by just adding VC Element Google Map to the particular page and change it as per your requirement and in order to run that Map to your site you have to put the below given Google Map API to Appearance >> Theme Options >> General >> Google Map API.
API key is:AIzaSyACr4QBC2mvPHoOD6AJqYLs-IwcT-IWoPMAnd which Slider Image you are talking about can you please explain it more clearly if possible with the help of screenshots.
Thanks.
Slider Image that I want to replace like this screenshhot -> https://prnt.sc/jnzsno
Hi,
You can change that image from Slider Revolution >> Edit the Particular Slider and edit and change it as per your requirement.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Where is Edit the Particular Slider -> https://prnt.sc/jo0sr4
Hi,
You can see in your providing screenshots clearly that the image is not separated the image is the part of the background so you can change the background if you want to change it.
Thanks.
I need a complete guide how to change image -> https://prnt.sc/jo0sr4
Hi,
Please read and follow the instructions written in this doc: https://envatohosted.zendesk.com/hc/en-us/articles/115003602874-Slider-Revolution-How-to-Customize-the-Home-Page-Slider
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi there what about woocommerce 3.5 support?
Hi,
What do you mean by that?? Can you please explain to me more clearly.
Thanks.
Hi Porto Team, I just have created code of Google Analytics. Can you show me how to integrate this code into my website? Thank you so much!
Hi,
You can add google analytics code in Appearance >> Theme Options >> Javascript code >> put the code in JS Code before </head> section
OR
You can install this Google Analytics Dashboard for WP plugin, it will more helpful for you to displays Google Analytics reports and real-time statistics in your WordPress Dashboard. Inserts tracking code in every page of your site: https://wordpress.org/plugins/google-analytics-dashboard-for-wp/
Thanks
Hi, Please check two red “x” in JS code before </head> section. http://prntscr.com/jnglgh
This is note about first red “x”: http://prntscr.com/jngojk
and the last one: http://prntscr.com/jngoxy
Hi,
We have to debug your site so please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi, I just have inserted google analytics code into header.php. It is working. Thanksso much! Do you think we have to debug the website? Thanks!
Hi,
If it is working for you then no need for debugging
Thanks for contacting us. Have a great day.
I want to take description part before the Red button. How is this possible?
Hi,
Have you purchased the Porto WordPress theme? If yes, then can you please contact us through your theme purchased account to get the support of the theme.
Thanks
Hello, when I try to update some info through the theme panel, it has no effect.
Hi,
Which info you are talking about can you please explain it more clearly if possible with the help of screenshots.
Thanks.
Porto Theme Options doesn´t work
https://www.awesomescreenshot.com/image/3386249/61215be193d1a5ea90e438d08ab7fb9fHi,
If it is not working then it must be the third party plugin confliction issue at your end so please deactivate your site all the third party plugins and check your site after removing the browser cache hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
after update page search like this http://prntscr.com/jnay3n, how can fix
Hi,
Can you please share your Live site URL with us?? So we can check it.
Thanks.
Hi,
I think the issue you are facing is the cache issue at your end so please ask your hosting provider to remove the server CDN cache for you on your site and also remove your site and browser cache and then check hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
Hello, I’m a developer and need to use the theme frequently on many websites for my clients. Is it possible to buy a developer, multi-site license?
Hi,
First of all thanks for showing your interest in Porto WordPress. All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).
So regardless of a number of clients, license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license. Thanks for your understand.Hi Porto team, Please help me fix this error: http://prntscr.com/jn4q1h
Thanks so much!
Hi,
We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.
If you are not able to import the slider then please send us your site login details through our support system so we will check and solve the issue.
Thanks
